Compare Bettermode and Khoros Service 
At a Glance
Market Segments
Small-Business (63.5% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
Free
No pricing available
Bettermode
Star Rating
(108)4.6 out of 5
Market Segments
Small-Business (63.5% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Entry-Level Pricing
No pricing available
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Bettermode vs Khoros Service
When assessing the two solutions, reviewers found Bettermode easier to use, set up, and administer. Reviewers also preferred doing business with Bettermode overall.
- Reviewers felt that Bettermode meets the needs of their business better than Khoros Service.
- When comparing quality of ongoing product support, reviewers felt that Bettermode is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Bettermode over Khoros Service.
Pricing
Entry-Level Pricing
Bettermode
Free
Free
Ideal for hobbyists and individuals or for those getting started bringing their community dream to life.
- Bettermode.io Domain
- Bettermode Badge
- No-code Customization
Khoros Service
No pricing availableFree Trial
Bettermode
Free Trial is available
Khoros Service
No trial information availableRatings
Meets Requirements
8.8
63
8.5
27
Ease of Use
9.2
64
8.2
27
Ease of Setup
9.1
59
7.8
17
Ease of Admin
9.3
61
8.0
10
Quality of Support
9.2
61
8.5
26
Has the product been a good partner in doing business?
9.4
59
8.3
9
Product Direction (% positive)
10.0
56
8.7
27
Features by Category
Account Options
8.7
10
Not enough data
8.8
14
Not enough data
8.5
12
Not enough data
9.1
13
Not enough data
8.8
10
Not enough data
9.0
14
Not enough data
Q&A Tools
8.8
16
Not enough data
9.3
16
Not enough data
8.7
17
Not enough data
8.1
13
Not enough data
8.7
13
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Channels
Not enough data
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
9.0
32
Not enough data
8.0
29
Not enough data
7.0
15
Not enough data
8.8
12
Not enough data
8.5
13
Not enough data
7.8
13
Not enough data
Community Improvement
7.2
13
Not enough data
5.9
13
Not enough data
6.7
12
Not enough data
7.2
13
Not enough data
Customer Analytics
8.1
28
Not enough data
9.0
39
Not enough data
7.5
36
Not enough data
7.9
26
Not enough data
Community Management
8.5
37
Not enough data
8.6
37
Not enough data
8.1
13
Not enough data
Community Analytics
8.6
13
Not enough data
7.1
14
Not enough data
6.5
14
Not enough data
7.9
14
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bettermode and Khoros Service share no categories
Unique Categories
Bettermode is categorized as Q&A Platforms, Online Community Management, Drag and Drop App Builder, and No-Code Development Platforms
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
Bettermode
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
10.6%
Professional Training & Coaching
6.7%
Marketing and Advertising
6.7%
Health, Wellness and Fitness
6.7%
Other
55.8%
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Most Helpful Reviews
Bettermode
Most Helpful Favorable Review
Monica D.
Verified User in Computer Software
The learning curve is very low, and it comes with these building blocks for online communities. Designed for modern web users with intuitiveness and powerful activity feed. The most crucial element in their offering is the team - they fully understood our...
Most Helpful Critical Review
Verified User in Management Consulting
Not having an app or further developing functionality. The instant message feature is useless. The slow response time for customer service requests is painful.
Khoros Service
Most Helpful Favorable Review
Verified User in Performing Arts
I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...
Most Helpful Critical Review
Mohamed S.
Verified User in Telecommunications
The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate
Monica D.
Verified User in Computer Software
The learning curve is very low, and it comes with these building blocks for online communities. Designed for modern web users with intuitiveness and powerful activity feed. The most crucial element in their offering is the team - they fully understood our...
Verified User in Performing Arts
I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...
Verified User in Management Consulting
Not having an app or further developing functionality. The instant message feature is useless. The slow response time for customer service requests is painful.
Mohamed S.
Verified User in Telecommunications
The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate
Alternatives
Discussions
Bettermode has no discussions with answers
What is a community khoros?
1 comment
MV
Khoros is a platform for digital-first customer engagementRead more
What do online communities do?
1 comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
Khoros Service has no more discussions with answers
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