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At a Glance
Bench
Bench
Star Rating
(77)4.2 out of 5
Market Segments
Small-Business (92.2% of reviews)
Information
Entry-Level Pricing
$249.00 Per Month
Browse all 2 pricing plans
Pilot
Pilot
Star Rating
(113)4.7 out of 5
Market Segments
Small-Business (96.5% of reviews)
Information
Entry-Level Pricing
$199.00 Per Month
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Reviewers mention that Bench excels in its "Statement of Work" feature, scoring 9.4, which provides clear guidelines and expectations, while Pilot achieves a perfect score of 10.0, indicating exceptional clarity and thoroughness in project documentation.
  • Users report that Pilot's "Scope Management" feature stands out with a perfect score of 10.0, ensuring that projects stay on track and within defined parameters, whereas Bench scores 9.3, suggesting it may have some room for improvement in managing project scope.
  • G2 users highlight that Bench's "Technical Expertise" is rated at 9.5, showcasing strong capabilities, but Pilot outshines with a score of 9.9, indicating a higher level of technical proficiency that users find beneficial for complex projects.
  • Users on G2 note that Bench's "Met Deadlines" score of 9.0 reflects a solid performance, but Pilot's 9.5 rating suggests a more reliable track record in delivering projects on time, which is crucial for businesses with tight schedules.
  • Reviewers say that Bench's "Change Management Skills" score of 9.6 demonstrates a good ability to adapt to changes, but Pilot's 9.8 rating indicates an even greater proficiency in managing transitions effectively, which is vital for dynamic business environments.
  • Users report that while Bench has a commendable "Professionalism" score of 8.9, Pilot's higher score of 9.7 reflects a more consistent and professional approach to client interactions, which can significantly impact long-term business relationships.
Featured Products
Pricing
Entry-Level Pricing
Bench
Essential
$249.00
Per Month
Browse all 2 pricing plans
Pilot
Pilot Essentials
$199.00
Per Month
Browse all 3 pricing plans
Free Trial
Bench
Free Trial is available
Pilot
No trial information available
Ratings
Quality of Work
8.5
61
9.5
103
Responsiveness
8.6
64
9.5
103
Expertise of Team
8.6
64
9.5
103
Execution Ability
8.5
63
9.5
102
Communication Skills
8.7
64
9.6
103
Professionalism
8.9
64
9.8
103
Has the product been a good partner in doing business?
8.7
69
9.6
105
Features by Category
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bench
Bench
Pilot
Pilot
Reviews
Reviewers' Company Size
Bench
Bench
Small-Business(50 or fewer emp.)
92.2%
Mid-Market(51-1000 emp.)
1.3%
Enterprise(> 1000 emp.)
6.5%
Pilot
Pilot
Small-Business(50 or fewer emp.)
96.5%
Mid-Market(51-1000 emp.)
3.5%
Enterprise(> 1000 emp.)
0%
Reviewers' Industry
Bench
Bench
Computer Software
9.1%
Marketing and Advertising
7.8%
Non-Profit Organization Management
3.9%
Motion Pictures and Film
3.9%
Legal Services
3.9%
Other
71.4%
Pilot
Pilot
Computer Software
34.5%
Information Technology and Services
11.5%
Internet
4.4%
Health, Wellness and Fitness
4.4%
Marketing and Advertising
2.7%
Other
42.5%
Most Helpful Reviews
Bench
Bench
Most Helpful Favorable Review
Verified User
G
Verified User in Computer Hardware

What I really like about Bench is that it is overall a smooth process for the most part. They have lots of integrations for different sites and apps which makes the process very smooth. You can also ask various questions and they have tax advisors that can...

Most Helpful Critical Review
Verified User
G
Verified User in Motion Pictures and Film

tldr; missed the deadline to file my business return and bungled my personal return. Bench did not file my business return with NYC on time. When I received notices from the city and asked Bench, they replied that they did not do municipal filings....

Pilot
Pilot
Most Helpful Favorable Review
Deborah V. P.
DP
Deborah V. P.
Verified User in Consulting

The process is simple, straightforward, smooth. Questions are answered near immediately, with patience and deep knowledge. Most important is how very human and caring they are in the best way. After a family tragedy earlier this year, I was very moved by...

Most Helpful Critical Review
Verified User
G
Verified User in Hospital & Health Care

They recorded everything on a cash basis and have very little backup for historical information. They cannot answer simple questions about AR and AP. This has made the audit and tax process very troublesome, and I would not recommend this service should a...

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