Zeni Reviews & Provider Details

The sales process was smooth and the onboarding pitch was compelling. That is where the positive experience ended. Review collected by and hosted on G2.com.

Zeni refused to honor a next-day cancellation request made before any services were performed. They are attempting to enforce a year-long contract worth over $6,000 despite never doing a single hour of work. Their contract also lacks the cancellation notice required under California Civil Code Section 1689.7. To make matters worse, they attempted an unauthorized ACH debit on my bank account while the cancellation dispute was still open. I would strongly caution any small business owner before signing anything with this company. Review collected by and hosted on G2.com.

Their process discipline and reporting. Zeni is very strong at building clear workflows and actually following them. Their reporting has been especially valuable — it makes forecasting and understanding growth across different parts of the business much easier. In our industry, this level of financial visibility and structure is rare, and it’s been a big differentiator for us. Review collected by and hosted on G2.com.

Very little. They operate on hours that differ from ours since we’re PST, which can occasionally create small timing challenges, but it’s minor and hasn’t impacted outcomes or responsiveness in a meaningful way. Review collected by and hosted on G2.com.

Zeni has been a meaningful step up for us since transitioning from our previous provider. They’re highly detail-oriented and extremely organized—doing the heavy lifting to get our books in the right order while minimizing what they need from us, which gives us time back. Meetings are efficient because they show up prepared, and requests are clearly tracked and easy to complete. They’re also very responsive over Slack, and the dashboard plus monthly financial statements have been reliable. Review collected by and hosted on G2.com.

Nothing at the moment as we just began working with them in December 2025. Review collected by and hosted on G2.com.

I find Zeni easy to use, especially when transitioning to a new company. Their support is super attentive to our numbers, with a great team designated to help us through any questions. They consistently fix bugs in Zeni BillPay, so we never have issues with the app. I enjoy how I can approve bills through my permission levels, and my CFO takes care of higher bills which helps fix previous bill pay issues. Zeni has saved us a lot of time by entering bills for approval easily. Their expertise in bookkeeping, keeping our ledgers and books up to date, is very valuable. They are very knowledgeable in GAAP principles, which is impressive and helpful. Zeni also helps improve our use of QuickBooks by keeping our numbers up to date and addressing loose ends. I can always count on them to catch bookkeeping issues we might miss. Review collected by and hosted on G2.com.

If I could change anything about Zeni, it would be that I would hope that they would be available maybe past 12PM Pacific Standard Time. Sometimes it's really hard to get a hold of them anytime after twelve midday, because it seems like most of their teams are international, so they're out of the day. So it would be helpful if they had some people that were there up until maybe four or 5PM Pacific Standard Time where they could still answer all our questions, and we wouldn't have to wait the next day. Review collected by and hosted on G2.com.

We really like that dedicated team and response time Review collected by and hosted on G2.com.

While some of the team is close to our timezone, our accounting team (controller) closes their business day at noon our time. Just an adjustment in our workday. But they are very responsive to inquiries sent after their working hours. We get a response that next morning. Review collected by and hosted on G2.com.

I appreciate Zeni for its ability to help us keep more accountability with our bill pay and accounts payable. The service's cost-effectiveness was a significant factor in choosing it, which I found appealing. I also find their knowledge of correct financial practices helpful as they have been able to assist in organizing our QuickBooks more effectively. Moreover, I like the simplicity of their dashboard, which makes it user-friendly. Review collected by and hosted on G2.com.

I am experiencing bugs and slowness with Zeni, which has made me consider leaving the partnership. Additionally, I am not satisfied with changes being made to my QuickBooks account without prior notice. There is also a lack of personal customer attention, which I find disappointing. I found the training on how to use the software and the access to help lacking. There was also not enough communication about expectations. Review collected by and hosted on G2.com.

I really appreciate how Zeni provides excellent visibility and clarity into the company's budget and helps track the burn rate against the plan effectively. It is very beneficial that uploading the plan is straightforward, which allows us to easily monitor our progress versus the plan. The access controls are another aspect I like, as they enable multiple people to check progress asynchronously without causing any disruption. The intuitive nature of the platform makes it easy to grasp, and it encompasses everything needed for budgeting purposes, which is highly convenient. Additionally, their high yield savings account is an excellent value proposition that we have experimented with and found advantageous. Review collected by and hosted on G2.com.

Not much, we're pretty happy with it! We did have an issue where one company paid a bill through Zeni but there was a bug and we accidentally paid for the bill twice. Review collected by and hosted on G2.com.

Nothing. We have not received the service we've paid for, for more than 8 months. Review collected by and hosted on G2.com.

We engaged with Zeni in June to clean up our revenue and accounting. It's been EIGHT MONTHS, and we've paid Zeni over EIGHT THOUSAND dollars, and it's STILL NOT DONE.

Last month, they deducted 5 THOUSAND DOLLARS from our bank without our approval. It turned out to be an 'accident' - and then took over a week for them to return the money.

Every interaction with them, they give me the runaround. Our revenue is not done. I have received literally nothing of value after paying more than 8 thousand dollars over the last 8 months.

So now, I stopped payments, and I've demanded that they finish our revenue before I continue paying. And now they've paused services.

I will be reporting this fraudulent company to the FTC. This is a scam company dressed in fancy technology. These are fraudsters.

STAY FAR AWAY FROM THESE PEOPLE Review collected by and hosted on G2.com.

I appreciate Zeni's pricing, which was significantly better than my previous vendor, providing much-needed financial relief to my struggling business. The AI integration in Zeni's software greatly enhances our accounting processes, improving both reporting and response time. I value the cleanliness and ease of use of the software, as it makes our operations more efficient. The staff at Zeni is fantastic, offering great responsiveness and expertise in the field, which encourages me to continue our partnership. Overall, Zeni's services have provided a dependable, efficient, and cost-effective solution for our accounting needs. Review collected by and hosted on G2.com.

no Review collected by and hosted on G2.com.

What I like best about Zeni.AI is that it provides real-time financial visibility, automates my bookkeeping, and centralizes all financial operations—from bill pay to tax support—into one streamlined platform. It combines the speed and accuracy of AI with the strategic insight of a dedicated finance team, giving me peace of mind and freeing up time to focus on growing the business. With Zeni, I always know where my finances stand, and I no longer have to worry about compliance, reporting delays, or managing multiple vendors. Review collected by and hosted on G2.com.

What I like least about Zeni.AI is that it’s primarily tailored for U.S.-based companies, which limits flexibility for international operations or compliance with global standards like GDPR. The platform can also be relatively expensive for very early-stage startups, and while the AI is powerful, there are occasional limitations in how it handles unique or complex transactions—sometimes requiring manual intervention or follow-up with the support team. Review collected by and hosted on G2.com.