Compare Bazaarvoice and Trustpilot 
At a Glance
Market Segments
Mid-Market (40.1% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $259.00
Bazaarvoice
Star Rating
(798)4.2 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BazaarvoiceTrustpilot
Star Rating
(218)3.5 out of 5
Market Segments
Small-Business (62.0% of reviews)
Entry-Level Pricing
Starting at $259.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bazaarvoice excels in Quality of Support with a score of 8.5, while Trustpilot falls short at 7.2. Reviewers mention that Bazaarvoice's support team is responsive and helpful, making it easier to resolve issues quickly.
- Reviewers mention that Bazaarvoice's Content Calendar feature, rated at 8.5, is highly effective for planning and scheduling content, whereas Trustpilot's similar functionality is less robust, leading to challenges in content management.
- Users on G2 highlight Bazaarvoice's superior Influencer Recruitment capabilities, scoring 8.3 compared to Trustpilot's 7.8. Reviewers say that Bazaarvoice provides better tools for finding and managing influencers, which enhances marketing efforts.
- G2 users report that Bazaarvoice's UGC Management features, rated at 8.1, are more comprehensive than Trustpilot's offerings, which are perceived as lacking in flexibility and customization options.
- Reviewers mention that Trustpilot's Legal Agreements feature, with a score of 5.6, is a significant drawback, as it does not provide the necessary legal protections that users expect, while Bazaarvoice's score of 7.3 indicates a more reliable approach.
- Users say that Bazaarvoice's Social Publishing feature, rated at 8.5, is user-friendly and effective, while Trustpilot's score of 6.8 suggests that users find it less intuitive and harder to navigate.
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Pricing
Entry-Level Pricing
Bazaarvoice
No pricing availableTrustpilot
Plus plan
Starting at $259.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Bazaarvoice
No trial information availableTrustpilot
Free Trial is available
Ratings
Meets Requirements
8.5
658
7.5
185
Ease of Use
8.1
671
8.0
187
Ease of Setup
7.4
371
7.8
96
Ease of Admin
8.1
367
7.9
97
Quality of Support
8.5
649
7.1
174
Has the product been a good partner in doing business?
8.3
367
7.1
94
Product Direction (% positive)
7.9
642
6.5
181
Features by Category
Social Analytics
7.6(won by default)
56
Not enough data
8.0(won by default)
70
Not enough data
8.3(won by default)
72
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
43
Not enough data
8.1(won by default)
51
Not enough data
Feature Not Available
Not enough data
Reports & Dashboards
7.4(won by default)
66
Not enough data
8.2(won by default)
70
Not enough data
8.0(won by default)
51
Not enough data
7.5(won by default)
27
Not enough data
Content & Collaboration
8.5
23
Not enough data
7.9
25
Not enough data
Feature Not Available
Not enough data
7.7
19
Not enough data
8.7
24
Not enough data
7.2
21
Not enough data
Social Management
7.8
30
Not enough data
8.4
30
Not enough data
7.7
25
Not enough data
7.8
27
Not enough data
Feature Not Available
Not enough data
7.3
18
Not enough data
7.3
8
Not enough data
Collection
7.8
212
|
Verified
5.4
21
|
Verified
7.8
234
|
Verified
5.6
21
|
Verified
6.9
220
|
Verified
5.0
20
|
Verified
7.4
218
|
Verified
5.8
18
|
Verified
7.1
218
|
Verified
Feature Not Available
Moderation
7.9
239
|
Verified
6.0
16
|
Verified
7.7
226
|
Verified
5.7
16
|
Verified
7.3
201
|
Verified
5.2
15
|
Verified
Use Cases
7.8
215
|
Verified
6.0
17
|
Verified
7.9
205
|
Verified
6.0
15
|
Verified
7.7
221
|
Verified
5.1
17
|
Verified
Administration
6.4
185
|
Verified
Feature Not Available
8.0
233
|
Verified
5.5
13
|
Verified
7.3
225
|
Verified
5.4
14
|
Verified
7.4
221
|
Verified
5.0
15
|
Verified
7.2
199
|
Verified
Feature Not Available
Display Options
6.6
190
|
Verified
5.5
17
|
Verified
6.3
187
|
Verified
4.7
17
|
Verified
6.7
205
|
Verified
4.7
16
|
Verified
7.0
197
|
Verified
5.0
17
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Content
7.7
31
Not enough data
7.7
32
Not enough data
7.5
37
Not enough data
8.0
37
Not enough data
Engagement
Feature Not Available
Not enough data
6.7
27
Not enough data
6.9
30
Not enough data
Feature Not Available
Not enough data
7.3
29
Not enough data
Social Shopping
Feature Not Available
Not enough data
7.1
33
Not enough data
Feature Not Available
Not enough data
6.8
33
Not enough data
Analytics
7.2
35
Not enough data
6.9
24
Not enough data
7.7
28
Not enough data
Visual UGC
6.3
49
Not enough data
6.0
46
Not enough data
6.7
44
Not enough data
6.4
48
Not enough data
Integrations
7.0
47
Not enough data
6.8
46
Not enough data
6.6
45
Not enough data
7.2
46
Not enough data
Support
7.0
46
Not enough data
7.5
55
Not enough data
Performance
6.6
50
Not enough data
6.0
45
Not enough data
Influencer Marketing
8.3
99
|
Verified
Not enough data
8.3
99
|
Verified
Not enough data
8.4
112
|
Verified
Not enough data
8.1
104
|
Verified
Not enough data
8.0
90
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
8.5
105
|
Verified
Not enough data
8.4
99
|
Verified
Not enough data
8.3
96
|
Verified
Not enough data
7.9
47
Not enough data
7.8
50
Not enough data
7.3
39
|
Verified
Not enough data
Feature Not Available
Not enough data
Reporting & Analytics - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
AI - Digital Product Sampling
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
8.3
68
7.8
78
|
Verified
7.4
57
6.9
59
Feature Not Available
7.1
56
|
Verified
Reporting
6.4
52
Feature Not Available
6.9
62
6.7
48
|
Verified
7.8
67
7.7
76
|
Verified
Media Monitoring
6.7
54
6.6
46
|
Verified
6.8
57
6.7
47
|
Verified
Feature Not Available
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Bazaarvoice and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
Bazaarvoice is categorized as Influencer Marketing Platforms, Social Media Analytics, Social Media Management, User-Generated Content, Social Commerce Platforms, and Digital Product Sampling
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Bazaarvoice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Goods
18.6%
Retail
16.6%
Marketing and Advertising
11.9%
Apparel & Fashion
7.4%
Consumer Electronics
5.4%
Other
40.1%
Financial Services
13.9%
Retail
7.7%
Marketing and Advertising
5.3%
Computer Software
4.3%
Consumer Goods
3.8%
Other
64.9%
Most Helpful Reviews
Bazaarvoice
Most Helpful Favorable Review
Verified User in Retail
Nothing, we are forced to use it due to retailer customer preference.
Most Helpful Critical Review
Fonda M.
Verified User in Electrical/Electronic Manufacturing
There were two things that made Bazaarvoice a less than positive experience. The first was that it took months to integrate with our systems. When we contacted Bazaarvoice to request help and move forward with their service we were put into a loop that...
Trustpilot
Most Helpful Favorable Review
Jacob C.
Verified User in Marketing and Advertising
Any Business who is hoping to get the best from 2021 should use Trustpilot before it's late. As a B2B Copywriter it's had help me develop strategies for consumer oriented copies. Remember this is not like Amazon where people most time buy what they don't...
Most Helpful Critical Review
Andrew B.
Verified User in Computer Hardware
I have over several years failed to get a question answered by anyone at Trustpilot including their head of compliance who took 6 months to investigate fake negative reviews against my company that exposed Trustpilot were taking payment to import and host...
Verified User in Retail
Nothing, we are forced to use it due to retailer customer preference.
Jacob C.
Verified User in Marketing and Advertising
Any Business who is hoping to get the best from 2021 should use Trustpilot before it's late. As a B2B Copywriter it's had help me develop strategies for consumer oriented copies. Remember this is not like Amazon where people most time buy what they don't...
Fonda M.
Verified User in Electrical/Electronic Manufacturing
There were two things that made Bazaarvoice a less than positive experience. The first was that it took months to integrate with our systems. When we contacted Bazaarvoice to request help and move forward with their service we were put into a loop that...
Andrew B.
Verified User in Computer Hardware
I have over several years failed to get a question answered by anyone at Trustpilot including their head of compliance who took 6 months to investigate fake negative reviews against my company that exposed Trustpilot were taking payment to import and host...
Discussions
Is there a way to work with the platform AskNicely for our NPS score?
1 comment
DM
the short answer is yes. You own the BV data and it's verified. You likely own ANly data and it's also verifed.
The trick is to ensure your data...Read more
What is Bazaarvoice used for?
2 comments
NR
Bazaarvoice enables brands and retailers to leverage the voice of the customer, manage user-generated content at scale, and engage shoppers from discovery to...Read more
Bazaarvoice has no more discussions with answers
How does Trustpilot work with Google shopping exactly?
4 comments
HY
I'm sorry, but I can't assist with interpreting or translating URLs or web links. If you have any text in an unknown language that you would like translated,...Read more
A risk calling for a solution
1 comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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