Compare Balto and Cresta 
At a Glance
Market Segments
Mid-Market (49.3% of reviews)
Enterprise (45.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Balto
Star Rating
(551)4.8 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BaltoCresta
Star Rating
(41)4.2 out of 5
Market Segments
Enterprise (45.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CrestaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Balto excels in call analytics, particularly with its high ratings in Call Recording (9.4) and Machine Learning (9.4), which reviewers say enhances their ability to analyze calls effectively. In contrast, Cresta does not provide specific ratings for these features, indicating a potential gap in functionality.
- Reviewers mention that Balto's Quality Assurance features, such as Evaluation (9.6) and Calibration (9.5), are highly rated, suggesting that users find these tools beneficial for maintaining high standards in customer interactions. Cresta, while still competent, has lower ratings in these areas, with Evaluation at 8.3, which may impact its effectiveness in quality control.
- G2 users highlight Balto's superior Knowledge Base (9.4) and Coaching Materials (9.5), stating that these resources significantly aid in training and onboarding new agents. In comparison, Cresta's Knowledge Base is rated lower at 8.3, which could hinder user experience and training efficiency.
- Users on G2 report that Balto's integration capabilities (9.5) are robust, allowing seamless connections with various platforms, which enhances workflow efficiency. Cresta's integration rating is not specified, suggesting it may not offer the same level of connectivity, potentially limiting its usability in diverse environments.
- Reviewers say that Balto's real-time updates (9.3) and notifications (9.4) are particularly effective, providing timely information that helps agents respond quickly to customer needs. Cresta's ratings in these areas are lower, with Real-Time Updates at 8.9 and Notifications at 8.0, which may affect responsiveness.
- Users report that Balto's AI capabilities, particularly in AI Text Summarization (9.4) and Generative AI (9.4), are highly praised for their effectiveness in automating content creation and summarization tasks. Cresta's ratings in these features are not as strong, indicating that Balto may offer a more advanced AI-driven experience.
Featured Products
Sponsored
Squirro
(8)
Sales Coaching
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Customerly
(35)
Sales Coaching
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Pricing
Entry-Level Pricing
Balto
No pricing availableCresta
No pricing availableFree Trial
Balto
No trial information availableCresta
No trial information availableRatings
Meets Requirements
9.5
396
8.4
29
Ease of Use
9.6
399
9.3
29
Ease of Setup
9.6
209
8.5
8
Ease of Admin
9.4
115
9.2
8
Quality of Support
9.6
385
8.7
29
Has the product been a good partner in doing business?
9.8
117
10.0
7
Product Direction (% positive)
9.8
362
8.2
26
Features by Category
Call Analytics
9.4
200
Not enough data
9.4
205
Not enough data
9.4
216
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
9.2
197
Not enough data
9.4
214
Not enough data
Generative AI
9.4
130
Feature Not Available
Quality Assurance
9.6
156
Not enough data
9.5
154
Not enough data
9.5
151
Not enough data
Engagement
9.5
159
Not enough data
9.5
155
Not enough data
9.5
157
Not enough data
Performance
9.5
155
Not enough data
9.7
157
Not enough data
Generative AI
9.4
120
Feature Not Available
9.3
120
Feature Not Available
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Training
9.4
151
8.3
23
9.5
147
8.7
21
9.3
140
Feature Not Available
Feature Not Available
Feature Not Available
Feedback
9.5
138
8.7
21
9.4
148
8.5
18
9.4
141
9.0
18
9.3
143
8.5
18
9.3
145
8.9
19
9.4
146
8.0
18
9.3
142
8.5
16
Generative AI
9.4
78
Feature Not Available
Categories
Categories
Shared Categories
Balto and Cresta are categorized as Conversation Intelligence, Sales Coaching, and Contact Center Quality Assurance
Unique Categories
Balto has no unique categories
Reviews
Reviewers' Company Size
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
51.1%
Consumer Services
9.4%
Financial Services
5.2%
Telecommunications
4.2%
Hospital & Health Care
3.6%
Other
26.5%
Leisure, Travel & Tourism
22.5%
Hospitality
22.5%
Telecommunications
10.0%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Other
30.0%
Most Helpful Reviews
Balto
Most Helpful Favorable Review
Verified User in Insurance
I love how Balto interacts real-time and gives me the information I need to do my job well. It was practical and well thought out.
Most Helpful Critical Review
Jessica H.
Verified User in Insurance
I don't particularly appreciate how the system sometimes does not pick up when you state prompts or when there is a failure to start up properly.
Cresta
Most Helpful Favorable Review
Verified User in Leisure, Travel & Tourism
it allows me to find multiple answers. and its always quick with repleys and a other way to assis me when I get stuck on a question. I dont really know I havent used this be
Most Helpful Critical Review
Verified User in Hospitality
I dislike that it doesnt transcribe the conversation 100% accurately.
Verified User in Insurance
I love how Balto interacts real-time and gives me the information I need to do my job well. It was practical and well thought out.
Verified User in Leisure, Travel & Tourism
it allows me to find multiple answers. and its always quick with repleys and a other way to assis me when I get stuck on a question. I dont really know I havent used this be
Jessica H.
Verified User in Insurance
I don't particularly appreciate how the system sometimes does not pick up when you state prompts or when there is a failure to start up properly.
Verified User in Hospitality
I dislike that it doesnt transcribe the conversation 100% accurately.
Alternatives
Discussions
Has there been any thought of Balto in a higher-education context ?
2 comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 comments
LT
Certainly.Read more
Cresta has no discussions with answers
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