Compare Azure Bot Service and yellow.ai 
At a Glance
Market Segments
Enterprise (53.3% of reviews)
Small-Business (38.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Azure Bot Service
Star Rating
(16)4.0 out of 5
Market Segments
Enterprise (53.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Azure Bot Serviceyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about yellow.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Azure Bot Service excels in its integration capabilities, with a score of 9.0, allowing seamless connections with various Microsoft products, which is particularly beneficial for enterprises already using Microsoft ecosystems.
- Reviewers mention that yellow.ai shines in its ease of use, scoring 8.7, making it a preferred choice for small businesses looking for a user-friendly interface without extensive technical knowledge.
- G2 users highlight Azure Bot Service's strong performance in Natural Language Understanding (NLU) with a score of 8.3, which enhances the bot's ability to comprehend user queries effectively, although some users feel it could be improved further.
- Users on G2 report that yellow.ai offers superior customer support, scoring 8.4, with many reviewers praising the responsiveness and helpfulness of the support team, which is crucial for businesses needing quick resolutions.
- Reviewers say that Azure Bot Service's customization options, particularly in the Conversation Editor, score 8.5, allowing for tailored bot experiences, but some users find the setup process to be less intuitive compared to yellow.ai.
- Users report that yellow.ai's automation features, especially in customer interaction automation, score 9.0, making it highly effective for lead generation and feedback collection, which is a significant advantage for small businesses aiming to streamline operations.
Featured Products
Sponsored
Customerly
(34)
Live Chat
Visit Website
Sponsored
Alhena AI
(34)
Live Chat
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Pricing
Entry-Level Pricing
Azure Bot Service
No pricing availableyellow.ai
No pricing availableFree Trial
Azure Bot Service
No trial information availableyellow.ai
Free Trial is available
Ratings
Meets Requirements
8.6
11
8.4
72
Ease of Use
8.3
11
8.7
75
Ease of Setup
7.3
10
8.1
34
Ease of Admin
7.7
10
8.4
33
Quality of Support
7.1
11
8.4
70
Has the product been a good partner in doing business?
8.3
10
8.6
33
Product Direction (% positive)
7.4
9
8.5
63
Features by Category
Messenger
Not enough data
9.5
10
Not enough data
9.2
11
Not enough data
8.7
9
Not enough data
9.3
10
Channels
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
9.2
6
Not enough data
8.3
7
Not enough data
9.2
6
Customers
Not enough data
8.7
9
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
8.7
10
Responses
Not enough data
8.5
8
Not enough data
8.6
11
Not enough data
8.3
11
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
8
Not enough data
9.0
10
Not enough data
8.5
10
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
8.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Automation
Not enough data
9.0
8
Not enough data
9.2
8
Not enough data
7.9
8
Artificial Intelligence
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.8
8
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
9.3
14
Not enough data
9.2
14
Not enough data
9.0
10
Not enough data
9.0
13
Not enough data
8.0
9
Internal Use
Not enough data
8.4
16
Not enough data
9.2
11
Not enough data
8.3
12
Not enough data
8.7
13
Not enough data
8.3
13
Not enough data
8.7
13
Categories
Categories
Shared Categories
Azure Bot Service and yellow.ai are categorized as Bot Platforms
Unique Categories
Azure Bot Service has no unique categories
yellow.ai is categorized as AI Agents, Conversational Marketing, Live Chat, Chatbots, and Customer Service Automation
Reviews
Reviewers' Company Size
Azure Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
20.0%
Retail
13.3%
Financial Services
13.3%
Non-Profit Organization Management
6.7%
Other
13.3%
Financial Services
14.9%
Information Technology and Services
12.9%
Computer Software
9.9%
Banking
7.9%
Food & Beverages
6.9%
Other
47.5%
Most Helpful Reviews
Azure Bot Service
Most Helpful Favorable Review
Verified User in Financial Services
Worked on Azure bot api and services to build some for Microsoft Teams bot. API works great and service is agreat add on to it.
Most Helpful Critical Review
Verified User in Music
Couldnt remember the name of app to download
yellow.ai
Most Helpful Favorable Review
Verified User in Airlines/Aviation
The dashboard is great, user friendly. we can keep monitoring the trends on a real-time basis!
Most Helpful Critical Review
Ronson G.
Verified User in Financial Services
The service is average. We have to raise all issues on emails in order to get a resolution. Post onboarding the service levs drop.
Verified User in Financial Services
Worked on Azure bot api and services to build some for Microsoft Teams bot. API works great and service is agreat add on to it.
Verified User in Airlines/Aviation
The dashboard is great, user friendly. we can keep monitoring the trends on a real-time basis!
Verified User in Music
Couldnt remember the name of app to download
Ronson G.
Verified User in Financial Services
The service is average. We have to raise all issues on emails in order to get a resolution. Post onboarding the service levs drop.
Discussions
Azure Bot Service has no discussions with answers
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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