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- Azure Bot Service-vs-IBM watsonx Assistant
Compare Azure Bot Service and IBM watsonx Assistant 
At a Glance
Market Segments
Enterprise (53.3% of reviews)
Enterprise (42.5% of reviews)
Entry-Level Pricing
No pricing available
Free
Azure Bot Service
Star Rating
(16)4.0 out of 5
Market Segments
Enterprise (53.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Azure Bot ServiceIBM watsonx Assistant
Star Rating
(322)4.4 out of 5
Market Segments
Enterprise (42.5% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM watsonx Assistant excels in Natural Language Understanding (NLU) with a score of 9.1, which reviewers mention leads to more accurate and context-aware interactions compared to Azure Bot Service, which has a lower NLU score.
- Reviewers mention that the Conversation Editor in IBM watsonx Assistant is highly rated at 9.0, allowing for intuitive design and customization of conversations, while users on G2 note that Azure Bot Service's editor is less user-friendly, scoring only 8.9.
- G2 users highlight that IBM watsonx Assistant's AI Text Summarization feature scores 9.0, making it particularly effective for generating concise summaries, whereas Azure Bot Service's similar feature only scores 8.6, indicating a less robust capability.
- Users say that IBM watsonx Assistant shines in Sales Follow-Up automation with a score of 9.3, which reviewers mention significantly enhances lead management, while Azure Bot Service lacks comparable automation features, leading to lower efficiency in this area.
- Reviewers mention that IBM watsonx Assistant's Product Direction is rated at 9.2, indicating strong future development and support, while Azure Bot Service's score of 7.4 suggests concerns about its ongoing evolution and feature enhancements.
- Users report that the Quality of Support for IBM watsonx Assistant is rated at 8.1, with many reviewers praising the responsiveness and helpfulness of the support team, while Azure Bot Service's support is rated lower at 7.1, leading to mixed reviews about user experience.
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Pricing
Entry-Level Pricing
Azure Bot Service
No pricing availableIBM watsonx Assistant
Lite (Digital only)
Free
Everything you need to get started, free for as long as you need it
- Pre-built webchat interface
- Limited to 1,000 users / month
- 5 skills
Free Trial
Azure Bot Service
No trial information availableIBM watsonx Assistant
Free Trial is available
Ratings
Meets Requirements
8.6
11
8.6
221
Ease of Use
8.3
11
8.5
228
Ease of Setup
7.3
10
8.1
154
Ease of Admin
7.7
10
7.9
137
Quality of Support
7.1
11
8.1
201
Has the product been a good partner in doing business?
8.3
10
8.4
135
Product Direction (% positive)
7.4
9
9.2
203
Features by Category
Responses
Not enough data
8.9
49
Not enough data
8.8
49
Not enough data
9.1
49
Automation - AI Agents
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Platform
Not enough data
9.0
48
Not enough data
8.9
49
Not enough data
8.5
44
Autonomy - AI Agents
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
8.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Azure Bot Service and IBM watsonx Assistant are categorized as Bot Platforms
Unique Categories
Azure Bot Service has no unique categories
IBM watsonx Assistant is categorized as AI Agents
Reviews
Reviewers' Company Size
Azure Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM watsonx Assistant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.3%
Information Technology and Services
20.0%
Retail
13.3%
Financial Services
13.3%
Non-Profit Organization Management
6.7%
Other
13.3%
Information Technology and Services
17.9%
Computer Software
13.0%
Telecommunications
5.3%
Banking
5.0%
Automotive
4.3%
Other
54.5%
Most Helpful Reviews
Azure Bot Service
Most Helpful Favorable Review
Verified User in Financial Services
Worked on Azure bot api and services to build some for Microsoft Teams bot. API works great and service is agreat add on to it.
Most Helpful Critical Review
Verified User in Music
Couldnt remember the name of app to download
IBM watsonx Assistant
Most Helpful Favorable Review
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Most Helpful Critical Review
Vishal S.
Verified User in Health, Wellness and Fitness
dev-ops is not there for wA, configuraution is not proper
Verified User in Financial Services
Worked on Azure bot api and services to build some for Microsoft Teams bot. API works great and service is agreat add on to it.
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Verified User in Music
Couldnt remember the name of app to download
Vishal S.
Verified User in Health, Wellness and Fitness
dev-ops is not there for wA, configuraution is not proper
Discussions
Azure Bot Service has no discussions with answers
Is IBM Watson assistant free?
2 comments
LS
You can start for free, small scale up to 1000 Monthly users and 10000 messages per month.
https://www.ibm.com/products/watson-assistant/pricing
Then pay...Read more
How can I learn advance level learning of IBM Watson?
1 comment
SB
You could take the watson assistant foundation course and earn an IBM certified Acclaim badge for...Read more
How can I integrate Watson Assistant to Watson Language Translator
1 comment
SB
Here is an example integration by the leader of the product management team in 2018 including links to code...Read more
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