Compare AVOXI and CloudTalk 
At a Glance
Market Segments
Small-Business (57.7% of reviews)
Small-Business (66.3% of reviews)
Entry-Level Pricing
Starting at $0.00 1 User Per Month
$25.00
AVOXI
Star Rating
(26)4.5 out of 5
Market Segments
Small-Business (57.7% of reviews)
Entry-Level Pricing
Starting at $0.00 1 User Per Month
Browse all 3 pricing plansCloudTalk
Star Rating
(1,259)4.3 out of 5
Market Segments
Small-Business (66.3% of reviews)
Entry-Level Pricing
$25.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AVOXI excels in Ease of Setup with a score of 9.6, making it particularly user-friendly for small businesses looking to implement a new system quickly. In contrast, CloudTalk's score of 8.8 indicates a more complex setup process.
- Reviewers mention that AVOXI's Quality of Support is highly rated at 9.2, with many users appreciating the responsiveness and helpfulness of the support team. CloudTalk, with a score of 8.8, has received mixed feedback regarding support availability and response times.
- G2 users highlight AVOXI's strong performance in Call Monitoring with a score of 8.8, which allows for effective oversight of agent performance. CloudTalk, while also offering this feature, has a slightly lower score of 8.6, suggesting it may not be as robust in this area.
- Users on G2 report that AVOXI's Scalability is impressive, scoring 9.5, which is crucial for growing businesses. CloudTalk, while still functional, scores lower at 8.9, indicating it may not scale as seamlessly for larger operations.
- Reviewers mention that CloudTalk shines in Integrations, scoring 9.4, which allows users to connect with various third-party applications easily. AVOXI, while offering integrations, scores lower at 8.9, suggesting it may have fewer options or less seamless integration capabilities.
- Users say that AVOXI's Product Direction score of 7.5 indicates some concerns about future updates and features, while CloudTalk's score of 8.5 suggests a more positive outlook on ongoing development and feature enhancements.
Pricing
Entry-Level Pricing
AVOXI
Launch
Starting at $0.00
1 User Per Month
Get started with one country and grow.
- Complete Number Catalog
- TrueLocal™
- External Call Forwarding
CloudTalk
Starter
$25.00
25 €/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
Free Trial
AVOXI
No trial information availableCloudTalk
Free Trial is available
Ratings
Meets Requirements
9.0
23
8.7
1,043
Ease of Use
9.1
23
9.1
1,057
Ease of Setup
9.6
15
8.9
680
Ease of Admin
9.3
15
8.8
493
Quality of Support
9.2
23
8.8
929
Has the product been a good partner in doing business?
9.2
15
8.8
492
Product Direction (% positive)
7.5
19
8.6
1,002
Features by Category
Dialing Options
Not enough data
8.6
167
|
Verified
Not enough data
8.5
158
|
Verified
Not enough data
Feature Not Available
Agent Tools
Not enough data
8.3
149
|
Verified
Not enough data
8.1
142
|
Verified
Not enough data
8.1
148
|
Verified
Not enough data
8.8
172
|
Verified
Automation
Not enough data
8.2
141
|
Verified
Not enough data
8.1
135
|
Verified
Not enough data
8.3
137
|
Verified
Not enough data
8.1
139
|
Verified
Not enough data
8.2
144
|
Verified
Quality Assurance
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
9.0
67
Engagement
Not enough data
8.6
64
Not enough data
9.2
73
Not enough data
8.7
63
Performance
Not enough data
8.9
64
Not enough data
9.1
68
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
22
Channels
7.8
9
8.8
421
|
Verified
Feature Not Available
7.7
303
Not enough data
7.6
290
Not enough data
7.9
319
|
Verified
Feature Not Available
7.9
287
Generative AI
Feature Not Available
Feature Not Available
Functions
7.6
7
8.5
367
|
Verified
7.8
6
8.4
367
|
Verified
8.9
6
8.7
364
|
Verified
Feature Not Available
8.1
311
Feature Not Available
8.3
322
|
Verified
7.6
7
8.5
322
|
Verified
6.5
8
8.4
338
|
Verified
Feature Not Available
8.5
331
|
Verified
Administrative
8.1
6
8.5
387
|
Verified
7.6
9
8.8
393
|
Verified
6.9
9
8.7
419
|
Verified
7.4
7
8.8
374
|
Verified
8.0
5
8.3
321
|
Verified
Workforce Management
Not enough data
8.5
87
|
Verified
Not enough data
8.6
82
|
Verified
Not enough data
8.5
72
|
Verified
Not enough data
8.7
78
|
Verified
Not enough data
8.7
83
Administration
Not enough data
8.7
92
|
Verified
Not enough data
8.8
90
|
Verified
Not enough data
8.8
95
|
Verified
Not enough data
8.3
85
|
Verified
Not enough data
8.5
78
|
Verified
Platform
Not enough data
7.6
150
Not enough data
8.1
165
Not enough data
8.1
165
Not enough data
8.4
174
Not enough data
8.1
174
Not enough data
7.9
159
Not enough data
8.1
165
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
169
Not enough data
8.6
169
Administrative
Not enough data
9.1
174
Not enough data
8.6
179
Generative AI
Not enough data
7.0
14
Basic Communication - Cloud PBX
Not enough data
9.1
18
Not enough data
9.4
18
Not enough data
9.5
18
Not enough data
9.3
17
Not enough data
9.1
18
Not enough data
9.4
17
Advanced Features - Cloud PBX
Not enough data
9.5
17
Not enough data
9.2
18
Not enough data
9.5
18
Not enough data
8.7
17
Basic Communication
8.5
12
8.9
190
|
Verified
Feature Not Available
6.4
104
Feature Not Available
7.1
122
|
Verified
Feature Not Available
6.3
96
7.3
8
7.3
111
|
Verified
Feature Not Available
8.1
125
|
Verified
Access
Feature Not Available
8.0
122
6.2
7
7.9
137
|
Verified
Feature Not Available
8.2
147
|
Verified
Advanced Features
8.2
10
7.6
124
|
Verified
8.5
10
7.7
117
|
Verified
8.8
12
8.8
170
|
Verified
Calling
Not enough data
8.9
317
Not enough data
8.1
254
Not enough data
8.5
279
Not enough data
8.8
299
Contacts
Not enough data
8.0
275
Not enough data
7.9
252
Not enough data
8.1
264
Insights
Not enough data
8.3
277
Not enough data
8.4
269
Not enough data
8.3
248
Not enough data
7.0
213
Not enough data
7.5
218
Categories
Categories
Shared Categories
AVOXI and CloudTalk are categorized as VoIP and Contact Center
Unique Categories
AVOXI has no unique categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
AVOXI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
19.2%
Telecommunications
15.4%
Information Technology and Services
11.5%
Retail
7.7%
Medical Devices
7.7%
Other
38.5%
Information Technology and Services
10.2%
Computer Software
8.7%
Marketing and Advertising
6.0%
Financial Services
5.8%
Leisure, Travel & Tourism
4.0%
Other
65.3%
Most Helpful Reviews
AVOXI
Most Helpful Favorable Review
Verified User in Hospital & Health Care
The upsides of using Avoxi is their quick response times and quick ability to implement changes.
Most Helpful Critical Review
Ryan H.
Verified User in Commercial Real Estate
Avoxi is Overpriced. Avoxi has the worst customer service. They are rude and unhelpful. Avox makes it incredibly hard to port away and say they will cancel numbers for you but don't to extort more money out of you. Wont provide you with details of the...
CloudTalk
Most Helpful Favorable Review
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Most Helpful Critical Review
Gabriela P.
Verified User in Computer Software
That it sounds bad if the signal is not strong because it has happened to me in many places where it works poorly.
Verified User in Hospital & Health Care
The upsides of using Avoxi is their quick response times and quick ability to implement changes.
Alexandra E.
Verified User in Computer Software
It does what it's made for - calling. Some additional features like notes and the customer's mood are helpful. We use it as an integration to Pipedive. It works stable and without disruption.
Ryan H.
Verified User in Commercial Real Estate
Avoxi is Overpriced. Avoxi has the worst customer service. They are rude and unhelpful. Avox makes it incredibly hard to port away and say they will cancel numbers for you but don't to extort more money out of you. Wont provide you with details of the...
Gabriela P.
Verified User in Computer Software
That it sounds bad if the signal is not strong because it has happened to me in many places where it works poorly.
Alternatives
Discussions
What does AVOXI do?
1 comment
AG
It lets you make calls and receive calls, its a contact center app. Read more
AVOXI has no more discussions with answers
What is CloudTalk used for?
2 comments
AS
CloudTalk is AI based calling software platform. It has various features like auto/manual dialer, speech analytics and it helps in tracking calling efforts...Read more
How can you cancel your subscription? I haven't saw anything displayed
1 comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Cloudtalk or alternative. Zadamra
1 comment
Official Response from CloudTalk
Hi Christopher!
We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.
Best wishesRead more
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