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Compare Avaya Experience Platform and Intradiem 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Enterprise (67.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformIntradiem
Star Rating
(64)4.4 out of 5
Market Segments
Enterprise (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansAvaya Experience Platform vs Intradiem
When assessing the two solutions, reviewers found Intradiem easier to use, set up, and administer. Reviewers also preferred doing business with Intradiem overall.
- Reviewers felt that Avaya Experience Platform meets the needs of their business better than Intradiem.
- When comparing quality of ongoing product support, reviewers felt that Intradiem is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Intradiem over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableIntradiem
Core (2 Solutions)
Contact Us
Includes 2 products from the solutions listed below.
- Handle Time Assistant
- Schedule Adherence Management
- Attendance Management
Free Trial
Avaya Experience Platform
No trial information availableIntradiem
Free Trial is available
Ratings
Meets Requirements
8.6
132
8.5
52
Ease of Use
8.4
131
8.5
53
Ease of Setup
7.5
34
7.7
27
Ease of Admin
7.8
33
8.0
27
Quality of Support
8.2
118
8.7
51
Has the product been a good partner in doing business?
7.9
32
9.0
29
Product Direction (% positive)
7.1
129
9.1
51
Features by Category
Channels
9.3
15
|
Verified
Not enough data
8.9
11
Not enough data
8.1
15
|
Verified
Not enough data
7.7
10
Not enough data
8.2
14
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
Not enough data
8.9
34
Not enough data
8.9
31
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.1
16
Not enough data
8.9
14
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
8.6
12
|
Verified
Not enough data
8.8
13
|
Verified
Not enough data
Workforce Management
7.7
5
|
Verified
Feature Not Available
7.3
5
|
Verified
Feature Not Available
Not enough data
Feature Not Available
9.3
5
|
Verified
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
8.4
24
7.3
5
|
Verified
8.0
11
7.3
5
|
Verified
8.2
11
Not enough data
Feature Not Available
8.7
5
|
Verified
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and Intradiem are categorized as Contact Center Workforce
Unique Categories
Avaya Experience Platform is categorized as Contact Center, Speech Analytics, and Customer Self-Service
Intradiem has no unique categories
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intradiem
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Insurance
24.2%
Hospital & Health Care
21.0%
Telecommunications
11.3%
Health, Wellness and Fitness
8.1%
Financial Services
6.5%
Other
29.0%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
Intradiem has no discussions with answers
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