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Compare Autotask and ConnectWise PSA 
Featured Products
At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (66.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskConnectWise PSA
Star Rating
(514)3.9 out of 5
Market Segments
Small-Business (66.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ConnectWise PSA. Users appreciate its comprehensive features, with one reviewer noting that it effectively helps in building and managing help desk tickets, enhancing operational efficiency.
- Users say that ConnectWise PSA offers a unique advantage in integrating various functions into one platform. Reviewers highlight its ability to manage ticketing, time tracking, projects, and billing seamlessly, which simplifies workflows and reduces manual tasks.
- According to verified reviews, Autotask shines in its ease of use and setup, with users praising its intuitive interface and quick onboarding process. One user mentioned that the system’s ability to prioritize and assign tickets to technicians makes the workflow much smoother.
- Reviewers mention that while ConnectWise PSA provides valuable automation features, some users have faced challenges with configuration. However, they appreciate the visibility and organization it brings to their operations, stating that it cuts down on manual work.
- G2 reviewers highlight that Autotask's reporting and analytics capabilities are particularly effective, with users finding them helpful for tracking performance and making informed decisions. This feature is often cited as a key strength in managing service delivery.
- Users report that ConnectWise PSA is particularly beneficial for small businesses looking for an all-in-one solution. They commend its time tracking capabilities, with one user stating it is the most useful time and billing application they have encountered.
Pricing
Entry-Level Pricing
Autotask
No pricing availableConnectWise PSA
No pricing availableFree Trial
Autotask
No trial information availableConnectWise PSA
No trial information availableRatings
Meets Requirements
8.5
447
8.3
433
Ease of Use
8.0
479
7.2
439
Ease of Setup
7.5
367
6.2
223
Ease of Admin
7.7
265
7.1
211
Quality of Support
8.2
416
7.3
405
Has the product been a good partner in doing business?
8.4
257
7.4
210
Product Direction (% positive)
8.5
445
6.9
424
Features by Category
Sales Force Automation
Not enough data
8.5
136
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
7.8
124
|
Verified
Not enough data
8.3
138
|
Verified
Not enough data
7.6
101
|
Verified
Not enough data
8.3
128
Not enough data
8.0
113
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.3
123
|
Verified
Marketing Automation
Not enough data
7.3
85
|
Verified
Not enough data
7.2
88
|
Verified
Not enough data
7.4
93
|
Verified
Not enough data
7.4
76
|
Verified
Customer Support
Not enough data
8.4
127
Not enough data
7.6
124
|
Verified
Not enough data
7.7
119
Not enough data
7.5
82
Not enough data
7.9
108
Reporting & Analytics
Not enough data
7.5
138
|
Verified
Not enough data
7.3
137
|
Verified
Not enough data
7.5
112
Mobile & Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
95
|
Verified
Platform
Not enough data
7.4
80
Not enough data
7.9
85
Not enough data
8.2
85
Not enough data
7.6
53
Not enough data
7.2
56
Not enough data
7.0
74
Not enough data
8.0
82
Not enough data
7.3
77
Integration
Not enough data
7.7
79
Not enough data
8.0
77
Not enough data
8.5
75
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.3
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
6.4
6
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Generative AI
Not enough data
6.3
9
Not enough data
6.1
9
Agentic AI - Help Desk
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Communication Channels
Not enough data
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Platform
Not enough data
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
7.3
48
7.1
178
|
Verified
6.9
49
6.1
175
|
Verified
5.7
44
7.2
180
|
Verified
6.7
51
Project Management
6.9
179
6.6
49
7.0
177
|
Verified
6.6
49
7.3
173
|
Verified
6.6
48
7.6
174
|
Verified
7.2
50
Accounting
7.2
173
6.7
48
7.3
172
|
Verified
7.3
48
6.5
166
6.8
47
6.8
170
6.6
44
6.5
168
|
Verified
6.5
44
Portfolio Management
6.8
168
6.1
44
6.8
167
6.0
43
6.6
165
6.1
43
6.6
164
6.2
42
Analytics
6.7
167
|
Verified
6.0
44
7.4
172
|
Verified
6.6
49
7.4
168
|
Verified
6.1
47
Administration
7.8
176
|
Verified
7.2
48
8.2
171
|
Verified
7.5
50
8.0
173
|
Verified
7.4
47
Platform
8.3
171
|
Verified
7.0
45
7.4
160
|
Verified
6.2
42
8.6
172
|
Verified
6.9
48
6.4
164
|
Verified
5.6
46
4.7
161
|
Verified
4.8
43
Generative AI
5.8
88
4.2
28
6.1
88
4.3
28
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
7.6
11
8.4
236
7.3
11
8.4
235
8.5
11
7.0
230
7.0
11
7.3
231
6.5
11
Reporting
8.7
234
7.3
11
8.8
234
7.7
11
7.4
228
6.5
11
Access & Usability
6.1
230
6.5
10
7.9
230
7.8
9
7.2
225
6.7
9
7.6
223
6.7
9
Agentic AI - Service Desk
5.6
14
4.2
6
5.6
14
6.1
6
5.2
14
5.0
6
4.8
14
4.7
6
4.4
13
4.2
6
4.5
13
4.4
6
5.1
14
4.7
6
Categories
Categories
Shared Categories
Autotask and ConnectWise PSA are categorized as Professional Services Automation and Service Desk
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
60.0%
Computer & Network Security
8.4%
Computer Networking
5.3%
Computer Software
4.1%
Telecommunications
3.3%
Other
19.0%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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