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- Autotask PSA-vs-ConnectWise PSA
Compare Autotask Professional Services Automation (PSA) and ConnectWise PSA 
At a Glance
Market Segments
Small-Business (66.5% of reviews)
Small-Business (67.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask Professional Services Automation (PSA)
Star Rating
(410)4.2 out of 5
Market Segments
Small-Business (66.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Autotask Professional Services Automation (PSA)ConnectWise PSA
Star Rating
(494)3.9 out of 5
Market Segments
Small-Business (67.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ConnectWise PSASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise PSA excels in its Ticketing System, achieving a high score of 9.2, which reviewers mention makes it a robust choice for incident management. In contrast, Autotask PSA also offers a solid ticketing system but scores slightly lower, indicating it may not be as feature-rich in this area.
- Reviewers mention that Autotask PSA shines in Project Management, particularly in Project Tracking and Resource Management, with scores of 7.3 and 7.8 respectively. Users on G2 appreciate these features for their ease of use and effectiveness, while ConnectWise PSA's scores in these areas are lower, suggesting it may lack some advanced functionalities.
- G2 users highlight that Autotask PSA offers superior Customer Support, with a quality score of 8.1 compared to ConnectWise PSA's 7.3. Reviewers mention that the support portal and knowledge base are particularly helpful, making it easier to resolve issues quickly.
- Users say that ConnectWise PSA has a more comprehensive Sales Force Automation feature set, particularly in Contact & Account Management with a score of 8.5. Reviewers mention that this functionality is crucial for managing client relationships effectively, while Autotask PSA's scores in this area are not as strong.
- Reviewers mention that Autotask PSA's Integration APIs score of 8.4 is a significant advantage, allowing for better connectivity with other applications. In comparison, ConnectWise PSA's API score of 7.1 indicates it may not offer the same level of integration flexibility.
- Users report that ConnectWise PSA's Performance and Reliability score of 8.0 is commendable, but Autotask PSA outperforms it with a score of 8.7. Reviewers mention that this reliability is crucial for businesses that depend on consistent software performance.
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Pricing
Entry-Level Pricing
Autotask Professional Services Automation (PSA)
No pricing availableConnectWise PSA
No pricing availableFree Trial
Autotask Professional Services Automation (PSA)
No trial information availableConnectWise PSA
Free Trial is available
Ratings
Meets Requirements
8.5
356
8.3
414
Ease of Use
7.9
376
7.2
419
Ease of Setup
7.5
275
6.1
205
Ease of Admin
7.8
201
7.1
201
Quality of Support
8.1
330
7.3
387
Has the product been a good partner in doing business?
8.4
192
7.3
201
Product Direction (% positive)
8.4
354
6.9
404
Features by Category
Sales Force Automation
Not enough data
8.5
128
|
Verified
Not enough data
7.9
87
|
Verified
Not enough data
7.9
116
|
Verified
Not enough data
8.3
130
|
Verified
Not enough data
7.6
93
|
Verified
Not enough data
8.3
120
Not enough data
8.0
105
|
Verified
Not enough data
8.1
105
|
Verified
Not enough data
8.3
115
|
Verified
Marketing Automation
Not enough data
7.3
78
|
Verified
Not enough data
7.3
81
|
Verified
Not enough data
7.5
86
|
Verified
Not enough data
7.4
69
|
Verified
Customer Support
Not enough data
8.4
119
Not enough data
7.6
116
|
Verified
Not enough data
7.8
112
Not enough data
7.5
74
Not enough data
8.0
100
Reporting & Analytics
Not enough data
7.5
130
|
Verified
Not enough data
7.3
129
|
Verified
Not enough data
7.4
105
Mobile & Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.7
87
|
Verified
Platform
Not enough data
7.4
70
Not enough data
8.0
75
Not enough data
8.3
76
Not enough data
8.0
44
Not enough data
7.4
46
Not enough data
6.9
65
Not enough data
8.0
74
Not enough data
7.2
68
Integration
Not enough data
7.7
70
Not enough data
7.9
68
Not enough data
8.5
66
Generative AI
Not enough data
Feature Not Available
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.1
140
Not enough data
8.0
142
Not enough data
8.2
144
Not enough data
Service Desk
9.1
147
Not enough data
8.5
144
Not enough data
8.4
144
Not enough data
Management
8.1
142
Not enough data
8.3
143
Not enough data
8.4
141
Not enough data
8.0
139
Not enough data
7.6
138
Not enough data
Functionality
9.2
142
Not enough data
8.4
139
Not enough data
8.6
142
Not enough data
8.5
141
Not enough data
Customer Management
8.2
129
|
Verified
7.5
40
7.4
126
|
Verified
7.0
41
6.6
125
|
Verified
5.9
36
7.4
129
|
Verified
6.7
43
Project Management
7.1
128
6.6
41
7.2
126
|
Verified
6.5
41
7.6
124
|
Verified
6.7
40
7.8
126
|
Verified
7.4
42
Accounting
7.4
125
6.8
40
7.5
123
|
Verified
7.4
40
6.6
119
6.9
39
7.0
122
6.7
37
6.7
120
|
Verified
6.6
37
Portfolio Management
7.0
120
6.2
37
7.0
119
6.1
36
7.0
117
6.2
36
6.9
117
6.3
35
Analytics
6.8
121
|
Verified
6.0
37
7.5
124
|
Verified
6.7
42
7.6
120
|
Verified
6.3
40
Administration
7.9
127
|
Verified
7.3
41
8.2
124
|
Verified
7.6
43
8.1
124
|
Verified
7.5
40
Platform
8.3
124
|
Verified
7.1
38
7.5
115
|
Verified
6.3
35
8.7
127
|
Verified
7.0
41
6.6
119
|
Verified
5.7
39
5.0
118
|
Verified
5.0
36
Generative AI
Feature Not Available
4.2
21
Feature Not Available
4.3
21
Incident Management
8.2
184
Not enough data
8.5
183
Not enough data
8.4
183
Not enough data
7.1
179
Not enough data
7.4
180
Not enough data
Reporting
8.7
183
Not enough data
8.9
183
Not enough data
7.4
179
Not enough data
Access & Usability
6.0
180
Not enough data
7.9
179
Not enough data
7.3
175
Not enough data
7.6
173
Not enough data
Categories
Categories
Shared Categories
Autotask Professional Services Automation (PSA) and ConnectWise PSA are categorized as Professional Services Automation
Unique Categories
Autotask Professional Services Automation (PSA) is categorized as IT Service Management (ITSM) Tools and Service Desk
ConnectWise PSA is categorized as CRM and Marketing Automation
Reviews
Reviewers' Company Size
Autotask Professional Services Automation (PSA)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
15.2%
Computer Software
7.2%
Computer Networking
3.7%
Telecommunications
2.5%
Other
19.0%
Information Technology and Services
59.8%
Computer & Network Security
8.1%
Computer Networking
5.5%
Computer Software
4.0%
Telecommunications
3.2%
Other
19.4%
Most Helpful Reviews
Autotask Professional Services Automation (PSA)
Most Helpful Favorable Review
Verified User in Information Technology and Services
Being able to run our entire service desk and work flow through one program, it stores all of our contacts and account details with tickets and work flow. Easy to do timesheets based off of projects and tickets. I also like the integrations and the email...
Most Helpful Critical Review
Derek H.
Verified User in Wholesale
My number one complaint would be performance. Having used Autotask on supported versions of Internet Explorer and Firefox, I find that it suffers greatly whenever moderate to large quantities of data are queried. Any Project Schedule of size will cause the...
ConnectWise PSA
Most Helpful Favorable Review
Verified User in Computer Networking
the way it integrates into my daily routine
Most Helpful Critical Review
Verified User in Computer Software
Implementation was horrendous and took 10X the effort expected, which was really a burden for a smaller company that is light on administrative staff. As other reviewers have commented, Sales promised the moon but the actual system does not do what we were...
Verified User in Information Technology and Services
Being able to run our entire service desk and work flow through one program, it stores all of our contacts and account details with tickets and work flow. Easy to do timesheets based off of projects and tickets. I also like the integrations and the email...
Verified User in Computer Networking
the way it integrates into my daily routine
Derek H.
Verified User in Wholesale
My number one complaint would be performance. Having used Autotask on supported versions of Internet Explorer and Firefox, I find that it suffers greatly whenever moderate to large quantities of data are queried. Any Project Schedule of size will cause the...
Verified User in Computer Software
Implementation was horrendous and took 10X the effort expected, which was really a burden for a smaller company that is light on administrative staff. As other reviewers have commented, Sales promised the moon but the actual system does not do what we were...
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
1 comment
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask Professional Services Automation (PSA) has no more discussions with answers
What applications does this tie to in order to maximimize use of other programs?
1 comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
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