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Compare Assembled WFM and Zendesk for Employee Service 
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At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Mid-Market (48.0% of reviews)
Entry-Level Pricing
Contact Us 1 Agent
No pricing available
Assembled WFM
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansZendesk for Employee Service
Star Rating
(52)4.3 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Employee ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Assembled WFM excels in ease of use, with users highlighting its intuitive interface that simplifies workforce management tasks. One user mentioned, "The tool is intuitive and was able to simplify the complexities that come with end-to-end workforce management."
- Users say that Zendesk for Employee Service offers strong integration capabilities, particularly with its existing Zendesk ecosystem. Reviewers appreciate that it allows for seamless ticket management and communication, stating, "It is easy to open and close tickets as well to call participants and communicate with other team members."
- According to verified reviews, Assembled WFM stands out for its quick implementation process. Users have noted, "It's the fastest tool implementation I've done in my career!" This suggests that teams can get up and running with minimal downtime, which is crucial for operational efficiency.
- Reviewers mention that Zendesk for Employee Service has effective features for managing service level agreements (SLAs). Users highlighted that its "best features of tymshift have solved major issues regarding breaches of SLA," indicating that it can help teams maintain compliance and improve service delivery.
- Users appreciate Assembled WFM's ability to integrate with tools like Google Calendar, making it easy to adjust and implement updates to work schedules. One user noted, "I really appreciate how simple it is to adjust and implement updates to my team's work schedules," showcasing its flexibility in day-to-day operations.
- G2 reviewers indicate that while both products meet user requirements, Assembled WFM has a slight edge in overall satisfaction, with a higher star rating. This is reflected in feedback where users find it "very easy to integrate," making it a favorable choice for teams looking for a user-friendly solution.
Pricing
Entry-Level Pricing
Assembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Zendesk for Employee Service
No pricing availableFree Trial
Assembled WFM
No trial information availableZendesk for Employee Service
No trial information availableRatings
Meets Requirements
8.7
120
8.7
41
Ease of Use
9.1
120
8.7
41
Ease of Setup
9.1
96
8.2
27
Ease of Admin
9.2
76
8.3
26
Quality of Support
9.2
113
8.7
38
Has the product been a good partner in doing business?
9.5
72
8.6
26
Product Direction (% positive)
9.8
114
8.1
37
Features by Category
Administration
Not enough data
8.1
13
Not enough data
8.0
11
Not enough data
7.5
14
Service Desk
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
8.0
14
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.2
6
Not enough data
7.2
6
Functionality
Not enough data
9.4
8
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
8.8
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.5
76
8.8
8
8.4
78
9.2
8
9.0
74
8.5
8
Platform Content
8.1
71
8.1
8
7.6
52
8.9
6
7.8
55
Feature Not Available
Platform Additional Functionality
8.6
73
8.1
8
7.2
57
Feature Not Available
8.6
70
6.7
7
8.4
66
8.5
8
8.2
59
Feature Not Available
Workforce Management
8.8
35
|
Verified
Not enough data
7.9
32
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
5.2
17
Not enough data
Administration
7.8
34
|
Verified
Not enough data
8.0
33
|
Verified
Not enough data
8.5
35
|
Verified
Not enough data
8.4
35
|
Verified
Not enough data
8.7
35
|
Verified
Not enough data
Customer Support
8.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Not enough data
Automation
8.1
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
Artificial Intelligence
8.3
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
63
Not enough data
8.3
61
Not enough data
8.6
54
Not enough data
9.2
63
Not enough data
8.9
63
Not enough data
7.0
59
Not enough data
8.4
62
Not enough data
8.4
62
Not enough data
Workforce Management Platform Features
8.6
70
Not enough data
9.0
73
Not enough data
8.8
71
Not enough data
8.5
71
Not enough data
8.0
66
Not enough data
7.9
64
Not enough data
8.6
67
Not enough data
8.4
69
Not enough data
6.3
60
Not enough data
7.6
64
Not enough data
Categories
Categories
Shared Categories
Assembled WFM and Zendesk for Employee Service are categorized as Employee Scheduling
Unique Categories
Assembled WFM is categorized as Customer Service Automation, Workforce Management, and Contact Center Workforce
Zendesk for Employee Service is categorized as AI IT Agents, Google Workspace Communication Tools, IT Asset Management, IT Service Management (ITSM) Tools, Service Desk, and HR Service Delivery
Reviews
Reviewers' Company Size
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Employee Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.9%
Consumer Services
12.2%
Information Technology and Services
11.6%
Computer Software
11.6%
Retail
8.2%
Other
43.5%
Information Technology and Services
24.0%
Retail
8.0%
Financial Services
8.0%
Health, Wellness and Fitness
6.0%
Consumer Electronics
6.0%
Other
48.0%
Alternatives
Discussions
Assembled WFM has no discussions with answers
Zendesk for Employee Service has no discussions with answers
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