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- Aspect Workforce-vs-Calabrio ONE
Compare Aspect Workforce and Calabrio ONE 
At a Glance
Market Segments
Enterprise (67.1% of reviews)
Mid-Market (54.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Workforce
Star Rating
(262)4.2 out of 5
Market Segments
Enterprise (67.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceCalabrio ONE
Star Rating
(321)4.5 out of 5
Market Segments
Mid-Market (54.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONESummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Calabrio ONE excels in Ease of Use with a score of 9.0, while Aspect Workforce lags behind at 7.8. Reviewers mention that Calabrio's intuitive interface makes it easier for new users to navigate and utilize the software effectively.
- Reviewers mention that Calabrio ONE offers superior Quality of Support, scoring 9.1 compared to Aspect Workforce's 7.8. Users on G2 highlight that Calabrio's support team is responsive and knowledgeable, which enhances the overall user experience.
- Users say that Calabrio ONE shines in its Agent Self-Service capabilities, scoring 8.9, while Aspect Workforce scores higher at 9.2. However, reviewers mention that Aspect's self-service features are more robust, allowing agents to manage their schedules and requests more efficiently.
- G2 users report that Calabrio ONE's Performance Analysis features are rated at 8.9, outperforming Aspect Workforce's 7.9. Reviewers highlight that Calabrio provides more detailed insights and analytics, which help in making informed workforce management decisions.
- Users on G2 mention that Calabrio ONE's Labor Forecasting feature is rated at 9.1, indicating a strong capability in predicting staffing needs, while Aspect Workforce's forecasting capabilities are rated lower at 7.8. Reviewers say that Calabrio's accuracy in forecasting helps in better resource allocation.
- Reviewers mention that both products offer solid Mobile Access, scoring equally at 8.4. However, users report that Calabrio ONE's mobile interface is more user-friendly, making it easier for agents to access their schedules and manage tasks on the go.
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Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableCalabrio ONE
No pricing availableFree Trial
Aspect Workforce
No trial information availableCalabrio ONE
No trial information availableRatings
Meets Requirements
8.5
220
8.8
264
Ease of Use
7.8
222
9.0
271
Ease of Setup
6.8
132
8.6
183
Ease of Admin
7.4
134
8.6
125
Quality of Support
7.8
206
9.1
250
Has the product been a good partner in doing business?
8.3
130
8.8
127
Product Direction (% positive)
8.4
216
9.1
260
Features by Category
Quality Assurance
Not enough data
9.2
70
Not enough data
8.9
68
Not enough data
9.0
70
Engagement
Not enough data
8.7
71
Not enough data
9.1
69
Not enough data
9.1
68
Performance
Not enough data
8.6
64
Not enough data
9.2
70
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Workforce Management
8.8
23
|
Verified
9.1
114
|
Verified
7.6
21
|
Verified
8.9
116
|
Verified
9.0
24
|
Verified
9.3
116
|
Verified
9.2
24
|
Verified
8.9
109
|
Verified
8.4
15
|
Verified
8.4
106
Administration
7.8
23
|
Verified
8.7
113
|
Verified
7.9
22
|
Verified
8.9
113
|
Verified
7.6
21
|
Verified
8.8
117
|
Verified
7.8
23
|
Verified
9.0
116
|
Verified
8.6
24
|
Verified
8.9
114
|
Verified
Feedback Management
Not enough data
8.5
20
Not enough data
8.3
20
Not enough data
8.6
23
Feedback Analysis
Not enough data
8.3
20
Not enough data
7.1
20
Not enough data
7.5
17
Feedback Sources
Not enough data
8.6
13
Not enough data
8.3
14
Not enough data
8.3
11
Not enough data
8.3
15
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Platform
Not enough data
8.7
53
Not enough data
8.9
49
Not enough data
8.8
53
Not enough data
9.1
54
Not enough data
9.2
55
Not enough data
8.7
55
Not enough data
8.9
53
Not enough data
8.6
53
Workforce Management Platform Features
Not enough data
9.1
64
Not enough data
9.2
69
Not enough data
9.1
68
Not enough data
9.1
67
Not enough data
8.9
60
Not enough data
8.7
62
Not enough data
9.0
67
Not enough data
8.9
65
Not enough data
8.3
64
Not enough data
8.2
60
Categories
Categories
Shared Categories
Aspect Workforce and Calabrio ONE are categorized as Contact Center Workforce
Unique Categories
Aspect Workforce has no unique categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, Speech Analytics, and Workforce Management
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.1%
Telecommunications
10.7%
Insurance
8.7%
Outsourcing/Offshoring
6.7%
Retail
6.3%
Other
54.4%
Hospital & Health Care
12.1%
Consumer Services
12.1%
Financial Services
11.4%
Information Technology and Services
7.3%
Insurance
5.1%
Other
52.1%
Most Helpful Reviews
Aspect Workforce
Most Helpful Favorable Review
Verified User in Insurance
The ease in pulling needed data and working with it "at a glance" is vital to me as a scheduler. I like being able to quickly confirm shifts/coverage/need within moments. Empowers the user greatly.
Most Helpful Critical Review
Verified User in Financial Services
I believe it is probably just a systematic setting but I dislike the capability to update the schedule easily
Calabrio ONE
Most Helpful Favorable Review
Michael R.
Verified User in Hospital & Health Care
Constant innovation helps keep the business at the forefront of contact center effectiveness
Most Helpful Critical Review
Verified User in Automotive
Every time i interact with any other tool in their suite I'm depply dissappointed and to be honest, their products is kind of a joke. It's apparent that they only care about money and not the user experience. The Calabrio/data explorer customer service is...
Verified User in Insurance
The ease in pulling needed data and working with it "at a glance" is vital to me as a scheduler. I like being able to quickly confirm shifts/coverage/need within moments. Empowers the user greatly.
Michael R.
Verified User in Hospital & Health Care
Constant innovation helps keep the business at the forefront of contact center effectiveness
Verified User in Financial Services
I believe it is probably just a systematic setting but I dislike the capability to update the schedule easily
Verified User in Automotive
Every time i interact with any other tool in their suite I'm depply dissappointed and to be honest, their products is kind of a joke. It's apparent that they only care about money and not the user experience. The Calabrio/data explorer customer service is...
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
What is calabrio one smart desktop?
1 comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
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