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  6. What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
Miguel Braulio G.
MG
Workforce Management senior advisor at Dell
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What factors affect the FTE calculation? How the shrinkage module impact that calculation ?

When I run the idps, seems like the information doesn't consider the shrinkage
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Carlos Mauricio C.
CC
Software Developer Level II
0
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule.
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Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee sel
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