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- Aspect Unified IP Contact Center-vs-Avaya Experience Platform
Compare Aspect Unified IP Contact Center and Avaya Experience Platform 
At a Glance
Market Segments
Enterprise (70.6% of reviews)
Enterprise (53.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Unified IP Contact Center
Star Rating
(18)4.3 out of 5
Market Segments
Enterprise (70.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Aspect Unified IP Contact CenterAvaya Experience Platform
Star Rating
(177)4.1 out of 5
Market Segments
Enterprise (53.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aspect Unified IP Contact Center excels in its Session Routing capabilities, scoring 9.0, which reviewers mention leads to more efficient call handling compared to Avaya Experience Platform's score of 8.6.
- Reviewers mention that the Persistent Data feature in Aspect Unified IP Contact Center, rated at 9.7, significantly enhances customer interactions by providing agents with comprehensive context, while Avaya's offering in this area is less emphasized.
- G2 users highlight that Aspect's Agent Self-Service feature, rated 9.3, allows for greater flexibility and empowerment for agents, whereas Avaya Experience Platform does not have a comparable feature that stands out in user reviews.
- Users on G2 report that the Speech Analytics feature in Aspect Unified IP Contact Center, rated 9.2, provides valuable insights into customer interactions, which is a notable advantage over Avaya's lower emphasis on this functionality.
- Reviewers mention that the Inbound Screen Pop feature in Aspect, rated 9.2, enhances the agent's ability to respond quickly to customer needs, while Avaya's equivalent feature does not receive the same level of praise.
- Users say that the Session Queuing feature in Aspect Unified IP Contact Center, with a score of 9.3, is particularly effective in managing high call volumes, which reviewers note as a critical advantage over Avaya Experience Platform's score of 8.9.
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Pricing
Entry-Level Pricing
Aspect Unified IP Contact Center
No pricing availableAvaya Experience Platform
No pricing availableFree Trial
Aspect Unified IP Contact Center
No trial information availableAvaya Experience Platform
No trial information availableRatings
Meets Requirements
8.6
12
8.7
129
Ease of Use
7.8
12
8.4
128
Ease of Setup
6.5
8
7.5
31
Ease of Admin
7.5
8
8.0
32
Quality of Support
8.3
11
8.2
115
Has the product been a good partner in doing business?
8.3
8
7.9
31
Product Direction (% positive)
9.0
12
7.1
126
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
12
|
Verified
Not enough data
9.8
8
Not enough data
9.3
12
|
Verified
Not enough data
9.5
7
Feature Not Available
8.9
11
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
9.0
10
|
Verified
8.6
31
|
Verified
9.3
10
|
Verified
8.9
31
8.9
9
|
Verified
9.0
28
|
Verified
Not enough data
9.2
12
|
Verified
Not enough data
8.6
13
Not enough data
8.8
11
|
Verified
Not enough data
9.2
11
|
Verified
Not enough data
9.7
11
|
Verified
Administrative
9.0
7
|
Verified
8.7
24
|
Verified
9.1
9
|
Verified
9.0
24
|
Verified
8.5
9
|
Verified
8.5
28
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.8
10
|
Verified
Workforce Management
Not enough data
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Aspect Unified IP Contact Center and Avaya Experience Platform are categorized as Contact Center and Customer Self-Service
Unique Categories
Aspect Unified IP Contact Center is categorized as Outbound Call Tracking, Live Chat, Auto Dialer, and Conversational Support
Avaya Experience Platform is categorized as Contact Center Workforce and Speech Analytics
Reviews
Reviewers' Company Size
Aspect Unified IP Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
29.4%
Banking
17.6%
Consumer Services
11.8%
Utilities
5.9%
Telecommunications
5.9%
Other
29.4%
Telecommunications
14.1%
Information Technology and Services
10.7%
Consumer Services
10.7%
Insurance
10.1%
Financial Services
4.7%
Other
49.7%
Most Helpful Reviews
Aspect Unified IP Contact Center
Most Helpful Favorable Review
Ramón C.
Verified User in Outsourcing/Offshoring
Great Dialer, fast, secure, stable, easy to use, excellent metrics, efficiency, excellent features.
Most Helpful Critical Review
Verified User in Financial Services
Does not scale well and relies on manual clustering.
Avaya Experience Platform
Most Helpful Favorable Review
Verified User in Telecommunications
Ease of use, reliability. Flexible based upon staffing
Most Helpful Critical Review
Verified User in Telecommunications
When the program went down it made Firefox not work as well.
Ramón C.
Verified User in Outsourcing/Offshoring
Great Dialer, fast, secure, stable, easy to use, excellent metrics, efficiency, excellent features.
Verified User in Telecommunications
Ease of use, reliability. Flexible based upon staffing
Verified User in Financial Services
Does not scale well and relies on manual clustering.
Verified User in Telecommunications
When the program went down it made Firefox not work as well.
Alternatives
Discussions
Aspect Unified IP Contact Center has no discussions with answers
Avaya Experience Platform has no discussions with answers
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