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- AnswerConnect
- SureCall Experts
- AnswerConnect-vs-SureCall Experts
Compare AnswerConnect and SureCall Experts 
At a Glance
Market Segments
Small-Business (84.2% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
AnswerConnect
Star Rating
(21)4.5 out of 5
Market Segments
Small-Business (84.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AnswerConnectSureCall Experts
Star Rating
(27)4.6 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SureCall ExpertsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AnswerConnect excels in "Communication Skills" with a perfect score of 10.0, indicating that clients feel well-informed and engaged throughout their interactions. In contrast, SureCall Experts scored 8.8 in this area, suggesting room for improvement in keeping clients updated.
- Reviewers mention that SureCall Experts shines in "Execution Ability" with a score of 9.0, reflecting their strong capability to deliver on promises and meet project goals. AnswerConnect, while still competent, scored slightly lower at 8.5, indicating a potential gap in execution consistency.
- G2 users highlight AnswerConnect's "Statement of Work" feature, which received a perfect score of 10.0, as a key strength that helps in clearly defining project scopes and expectations. SureCall Experts, while effective, did not receive the same level of acclaim in this area.
- Users on G2 report that SureCall Experts has a higher score in "Expertise of Team" at 8.7, suggesting that their team members are perceived as more knowledgeable and skilled compared to AnswerConnect's score of 8.2, which may affect the overall service quality.
- Reviewers mention that both products scored well in "Responsiveness," with AnswerConnect at 9.4 and SureCall Experts at 9.2. However, users say that AnswerConnect's slightly higher score indicates a more proactive approach to client inquiries and support.
- Users report that AnswerConnect's "Best Practices" received a perfect score of 10.0, showcasing their commitment to industry standards and effective methodologies. SureCall Experts, while still competent, did not achieve the same level of recognition in this critical area.
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Pricing
Entry-Level Pricing
AnswerConnect
No pricing availableSureCall Experts
No pricing availableFree Trial
AnswerConnect
No trial information availableSureCall Experts
No trial information availableRatings
Quality of Work
8.9
11
9.0
19
Responsiveness
9.4
11
9.2
19
Expertise of Team
8.2
11
8.7
19
Execution Ability
8.5
10
9.0
19
Communication Skills
10.0
10
8.8
19
Professionalism
9.7
10
9.6
19
Has the product been a good partner in doing business?
9.4
12
9.4
21
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AnswerConnect and SureCall Experts are categorized as Virtual Receptionist Services, Managed Live Chat, and Contact Center Outsourcing Services
Unique Categories
AnswerConnect has no unique categories
SureCall Experts is categorized as IT Outsourcing
Reviews
Reviewers' Company Size
AnswerConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SureCall Experts
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
20.0%
Construction
15.0%
Mental Health Care
10.0%
Legal Services
10.0%
Financial Services
10.0%
Other
35.0%
Oil & Energy
14.8%
Telecommunications
7.4%
Outsourcing/Offshoring
7.4%
Food & Beverages
7.4%
Real Estate
3.7%
Other
59.3%
Most Helpful Reviews
AnswerConnect
Most Helpful Favorable Review
Cynthia F.
Verified User in Mental Health Care
They respond very quickly to requests, call me to ensure the changes are correct. My clients like the people who answer the phones. They are accurate on taking the numbers and names.
Most Helpful Critical Review
Arvin K.
Verified User in Construction
This is more of a wishlist than dislike but if they were to add an outbound structure to their system would be awesome
SureCall Experts
Most Helpful Favorable Review
Verified User in Food & Beverages
Effective customer service both internally and externally.
Most Helpful Critical Review
Cynthia F.
Verified User in Mental Health Care
They respond very quickly to requests, call me to ensure the changes are correct. My clients like the people who answer the phones. They are accurate on taking the numbers and names.
Verified User in Food & Beverages
Effective customer service both internally and externally.
Arvin K.
Verified User in Construction
This is more of a wishlist than dislike but if they were to add an outbound structure to their system would be awesome
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