Compare Amazon Mechanical Turk and Helpware 
At a Glance
Market Segments
Small-Business (67.9% of reviews)
Small-Business (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Mechanical Turk
Star Rating
(29)4.1 out of 5
Market Segments
Small-Business (67.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Amazon Mechanical TurkHelpware
Star Rating
(29)4.9 out of 5
Market Segments
Small-Business (46.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about HelpwareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Helpware excels in quality of work with a score of 9.7, while Amazon Mechanical Turk falls behind with a score of 8.3. Reviewers mention that Helpware's dedicated team consistently delivers high-quality results, which is crucial for small businesses looking for reliable support.
- Reviewers mention that Helpware's communication skills are outstanding, scoring 9.8, compared to Amazon Mechanical Turk's 8.3. Users on G2 appreciate Helpware's proactive updates and clear communication, which helps in maintaining project alignment and transparency.
- G2 users highlight Helpware's exceptional execution ability with a score of 9.5, while Amazon Mechanical Turk scores 8.5. Users say that Helpware's structured approach to project management ensures that tasks are completed efficiently and effectively, which is vital for meeting tight deadlines.
- Users report that Helpware has a perfect score of 10.0 for staying within budget, whereas Amazon Mechanical Turk scores 8.6. Reviewers mention that Helpware's transparent pricing model and budget management practices help small businesses avoid unexpected costs.
- Reviewers mention that Helpware's technical expertise is rated at 9.7, significantly higher than Amazon Mechanical Turk's 8.8. Users say that Helpware's team is well-versed in various technologies, which enhances their ability to tackle complex projects.
- Users on G2 appreciate Helpware's strong support during the go-live phase, with a focus on training and documentation, while Amazon Mechanical Turk lacks in this area. Reviewers say that Helpware's comprehensive training resources help teams quickly adapt to new systems, ensuring a smoother transition.
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Pricing
Entry-Level Pricing
Amazon Mechanical Turk
No pricing availableHelpware
No pricing availableFree Trial
Amazon Mechanical Turk
No trial information availableHelpware
No trial information availableRatings
Quality of Work
8.3
24
9.7
17
Responsiveness
8.5
21
9.6
18
Expertise of Team
8.2
19
9.4
17
Execution Ability
8.5
24
9.5
17
Communication Skills
8.3
22
9.8
18
Professionalism
8.9
25
9.8
18
Has the product been a good partner in doing business?
8.3
23
9.8
22
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Delivery
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Delivery
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Delivery
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Mechanical Turk and Helpware are categorized as On-Demand Staffing Services
Unique Categories
Amazon Mechanical Turk has no unique categories
Helpware is categorized as Other Services, Data Entry Services, Managed Services, Managed Live Chat, and Contact Center Outsourcing Services
Reviews
Reviewers' Company Size
Amazon Mechanical Turk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Research
20.7%
Retail
13.8%
Higher Education
13.8%
Education Management
10.3%
Telecommunications
6.9%
Other
34.5%
Marketing and Advertising
14.3%
Information Technology and Services
14.3%
Consumer Goods
10.7%
Retail
7.1%
Real Estate
7.1%
Other
46.4%
Most Helpful Reviews
Amazon Mechanical Turk
Most Helpful Favorable Review
Verified User in Research
The services which can be done through Amazon Mechanical Turk are very cheap, task are done very fast, Resources are arranged easily, Transparency of work, and many more
Most Helpful Critical Review
Nikki S.
Verified User in Higher Education
It is extremely inconvenient to contact MTurk workers who have completed your HIT to participate in a followup, as you have to do so one at a time, which is not realistic if you are trying to reach 500+ people. We have found a way to do so though a...
Helpware
Most Helpful Favorable Review
Darrell W.
Verified User in Real Estate
Helpware agents ability to adapt and provide excellent service. The agents work very hard to improve their understanding. Management is awesome. They really care and strive to provide an excellent customer experience. I am completely satisfied with...
Most Helpful Critical Review
Verified User in Research
The services which can be done through Amazon Mechanical Turk are very cheap, task are done very fast, Resources are arranged easily, Transparency of work, and many more
Darrell W.
Verified User in Real Estate
Helpware agents ability to adapt and provide excellent service. The agents work very hard to improve their understanding. Management is awesome. They really care and strive to provide an excellent customer experience. I am completely satisfied with...
Nikki S.
Verified User in Higher Education
It is extremely inconvenient to contact MTurk workers who have completed your HIT to participate in a followup, as you have to do so one at a time, which is not realistic if you are trying to reach 500+ people. We have found a way to do so though a...
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