Taskrabbit Reviews & Provider Details

We hired a Tasker Julian Prado based out of NYC to do very basic electrical work. He was over two hours late and then canceled leaving us to find a last-minute replacement at a significant cost. We left him a negative review and he in turn left a false and inaccurate review of our business on Google.

I have called into TaskRabbit almost every day since Julian Prado left the review trying to get them to either take the review down or to ban him from their website and to date they've done nothing.

I would caution any small business owner from hiring anyone from TaskRabbit to do work for their business, I've learned that I am not the only one that this has happened to and TaskRabbit won't provide any assistance or impose any consequences on the Tasker for violating their code of conduct. Review collected by and hosted on G2.com.

Do NOT recommend. I scheduled 3 jobs. For the first job, the guy showed up but took twice as long as he should have because he didn't bring the right tool for the job. Some of that may have been my fault for telling him the wrong type of door, but I had the proper tool in our warehouse... he could have asked, but he chose to take the extra hours. Strike one. For the second job, the tasker showed up, completed half a painting job, spilled a bunch of paint on a window sill and into carpet, then packed up and left without telling anyone he was leaving or that he wan't coming back. He canceled the job instead of biling to skirt responsibility and avoid negative feedback. Strike two. For the third job, it was a furniture assembly job. At the time the job was scheduled to start, the tasker canceled the job. Again, can't leave negative feedback and now I have to reschedule... but since I was depending getting this done today, I have to do it. Strike three.

I like the concept... like an UBER of handymen... but the execution is not there. Taskrabbit needs better vetting of workers. For the fees that Taskrabbit adds on top of the workers' rates, they should be insuring the workers. Review collected by and hosted on G2.com.

Trying to complete odd handyman jobs around a warehouse with no in-house maintenance team. Review collected by and hosted on G2.com.

Connecting with independent contractors to help with everyday tasks. Review collected by and hosted on G2.com.

Task rabbit made it virtually impossible to come to resolution with damage caused by a tasker during his work. They froze communication between client and tasker - and led the client on a wild goose chase that after 3 weeks or running everyone in circles led absolutely nowhere.

I was an avid supporter of Tasker for many years however have decided to take my business elsewhere after a deliberately inhuman and aggravating claims process. Left feeling frustrated, aggrevated, and no one taking accountability. Taskrabbit shields taskers, and claims they are only the 'middle-man'. Clients are left footing the bill work that should have a duty of care.

I've had 4 good experiences with Taskrabbit 2 of which led to substantive physical damage, costing thousands of dollars, with no mechanism to claim for negligence and ultimately making the decision to work with taskrabbit a terrible loss for my businesses Review collected by and hosted on G2.com.

GO ELSEWHERE! Go to the app store and download other alternative apps or place an ad on Craigslists with your requirements, then do your own background check on Intelius. Review collected by and hosted on G2.com.

I stopped using them a long time ago. I had an issue with a few unreliable taskers, but I kept using the service and didn't choose those taskers anymore. The last straw was when I hired a tasker to mow my lawn. The landscaping company I was using unexpectedly went out of business and I needed my lawn mowed that week until I found a permanent replacement. The tasker they sent massacred my lawn (cut uneven, missed some spots, no edging, etc.) and blew/ spewed the clippings and TRASH everywhere, even on to my neighbor’s lawn. I submitted a complaint and Taskrabbit didn't even allow me to post a review with photos of what the tasker did, they also charged additional fees. I was charged a total of $189, for less than 1.5hrs of work. So I had to dispute the charge with my bank. I was charged $189 for this horrible lawn job, when it typically costs $50 weekly for my size lawn. I will never use Taskrabbit again! Taskrabbit fees is another issue, please notice how they charge an ADDITIONAL $7-$15 PER HOUR for their "Trust & Safety Fee" which is unconscionable. None of this money goes to the tasker. Taskrabbit is worst than Uber when it comes to fees and they’re not even doing any of the work! They claim this is a necessary fee they charge to do background checks on their tasker. Lies! It’s $20/mo for unlimited searches on Intelius. If you have an Intelius account (like them) you can run a check on anyone, all you need is their name & date of birth. Lucky for me, there have been many apps created since this incident that provide a much better service than Taskrabbit. I also place ads on Craigslist and do my own background checks on Intelius,com. I’ve found better more reliable workers on Craigslist alone, it’s been much less expensive. I pay $25-$30 CA$H per hour for labor and the worker gets the entire amount without paying a percentage to these scammy apps. Review collected by and hosted on G2.com.

Their misleading fees and the way they try to defend this. Review collected by and hosted on G2.com.

Lawn was cleaned up and will be ready for spring Review collected by and hosted on G2.com.

The CS rep was not helpful and, even nasty, when I was trying to get them to help me. Review collected by and hosted on G2.com.

None. Review collected by and hosted on G2.com.

I dislike that sometimes there aren’t any jobs in my field in my area. Review collected by and hosted on G2.com.

It has helped supplement income on many occasions and has helped take care of things when money was short. Review collected by and hosted on G2.com.

A couple of things I dislike:

- the inability to directly connect with someone until you send each others numbers over (I understand this is for safety)

- some of the task categories do not completely align with what your actual needs are

- I've experienced multiple people accepting jobs sometimes and it can be difficult to move through the app to select the correct one

- Inability to upload photos into the online/app conversation Review collected by and hosted on G2.com.

There’s always a level of uncertainty when depending on complete strangers who are not directly associatated with a company Review collected by and hosted on G2.com.

The assembly of office furniture or minor repairs Review collected by and hosted on G2.com.