Compare Amazon Connect and Bright Pattern 
- Users report that Bright Pattern excels in its "Concurrent Calling" feature, scoring 9.5, which allows agents to handle multiple calls efficiently, while Amazon Connect's score of 8.8 indicates it may not be as robust in this area.
- Reviewers mention that Bright Pattern's "IVR" (Interactive Voice Response) system received a high score of 9.4, praised for its user-friendly design, whereas Amazon Connect scored 9.2, suggesting it is effective but may lack some of the advanced functionalities found in Bright Pattern.
- G2 users highlight Bright Pattern's "Speech Analytics" feature, scoring 9.0, as a strong tool for monitoring and improving call quality, while Amazon Connect's score of 8.8 indicates it may not provide the same level of insight.
- Users on G2 appreciate Bright Pattern's "Session Routing" capabilities, both products scoring equally at 9.1, but reviewers say that Bright Pattern's implementation is more intuitive and easier to manage.
- Reviewers mention that Amazon Connect shines in "Agent Scheduling and Assignment," scoring 9.4, which is higher than Bright Pattern's 8.4, indicating that users find Amazon Connect's scheduling tools more effective for managing agent workloads.
- Users say that Bright Pattern's "Quality of Support" is rated at 9.1, which is higher than Amazon Connect's 8.9, suggesting that users feel more supported and satisfied with the assistance they receive from Bright Pattern's customer service team.
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Cloud Based Contact Centers? Now, Amazon has literally thought of everything!! Take everything fantastic about Amazon technologies and offerings and put them into the contact center. This product is a game changer especially when compared to the archaeic...
You can’t save searches, so any time you want to pull metrics, you need to choose the users, time zone, window, etc., even though I’m always pulling the same reports. I also hate that you cannot transfer to specific people instead of queues. It makes...
I like that it is integrated with Zendesk
Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed. The UI could be easier to use too. Looking forward to the auditing features that are coming soon. Bugs with the...
Cloud Based Contact Centers? Now, Amazon has literally thought of everything!! Take everything fantastic about Amazon technologies and offerings and put them into the contact center. This product is a game changer especially when compared to the archaeic...
I like that it is integrated with Zendesk
You can’t save searches, so any time you want to pull metrics, you need to choose the users, time zone, window, etc., even though I’m always pulling the same reports. I also hate that you cannot transfer to specific people instead of queues. It makes...
Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed. The UI could be easier to use too. Looking forward to the auditing features that are coming soon. Bugs with the...
