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Compare Altitude Xperience and Genesys Cloud CX

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Altitude Xperience
Altitude Xperience
(43)
3.9 out of 5
Altitude Xperience
By Enghouse Systems
Genesys Cloud CX
Genesys Cloud CX
(1,396)
4.3 out of 5
Genesys Cloud CX
By Genesys
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At a Glance
Altitude Xperience
Altitude Xperience
Star Rating
(43)3.9 out of 5
Market Segments
Enterprise (58.8% of reviews)
Information
Entry-Level Pricing
Contact us for pricing
Learn more about Altitude Xperience
Genesys Cloud CX
Genesys Cloud CX
Star Rating
(1,396)4.3 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CX
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Altitude Xperience excels in its AI capabilities, particularly with its AI Text Generation feature, which received a score of 8.2, while Genesys Cloud CX shines with a higher score of 9.0 in the same category, indicating a more robust AI functionality.
  • Reviewers mention that Genesys Cloud CX offers superior Ease of Use with a score of 8.9 compared to Altitude Xperience's 7.7, making it a more user-friendly option for everyday tasks.
  • G2 users highlight that Altitude Xperience has a strong Customization Interface with a score of 8.7, allowing for tailored solutions, whereas Genesys Cloud CX's customization options are perceived as less flexible, scoring 8.5.
  • Users on G2 report that Genesys Cloud CX provides better Quality of Support, scoring 8.1, compared to Altitude Xperience's lower score of 6.9, suggesting that users may find more reliable assistance with Genesys.
  • Reviewers say that Altitude Xperience's Workforce Management features, particularly Agent Self-Service, scored 8.2, which is lower than Genesys Cloud CX's 8.7 in Call Monitoring, indicating a more comprehensive management system in Genesys.
  • Users report that Genesys Cloud CX's Omnichannel capabilities, scoring 8.6, provide a more integrated experience across various communication channels compared to Altitude Xperience, which also scored 8.6 but lacks the same depth in channel integration.
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Pricing
Entry-Level Pricing
Altitude Xperience
Request a custom quote
Contact us for pricing
Learn more about Altitude Xperience
Genesys Cloud CX
No pricing available
Free Trial
Altitude Xperience
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
7.8
32
8.6
985
Ease of Use
7.7
32
8.9
992
Ease of Setup
7.4
28
8.3
564
Ease of Admin
7.5
28
8.4
551
Quality of Support
6.9
30
8.1
942
Has the product been a good partner in doing business?
7.8
27
8.4
547
Product Direction (% positive)
6.4
32
8.7
888
Features by Category
Conversational MarketingHide 14 FeaturesShow 14 Features
Not enough data
9.1
290
Messenger
Not enough data
8.8
20
Not enough data
9.2
23
Not enough data
9.2
22
Not enough data
8.6
22
Channels
Not enough data
9.0
21
Not enough data
9.3
20
Not enough data
9.3
19
Not enough data
9.1
18
Not enough data
9.1
17
Customers
Not enough data
9.0
24
Not enough data
9.0
21
Not enough data
9.1
22
Not enough data
9.1
20
Not enough data
9.2
21
Auto DialerHide 12 FeaturesShow 12 Features
Not enough data
8.8
1,426
Dialing Options
Not enough data
8.9
132
Not enough data
8.9
116
Not enough data
8.8
114
Agent Tools
Not enough data
8.8
118
Not enough data
8.6
112
Not enough data
8.6
126
Not enough data
9.1
149
Automation
Not enough data
8.7
110
Not enough data
8.7
92
Not enough data
9.2
134
Not enough data
8.8
95
Not enough data
8.8
128
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
8.4
1,082
Quality Assurance
Not enough data
8.7
141
Not enough data
8.6
132
Not enough data
7.7
143
Engagement
Not enough data
8.4
122
Not enough data
8.1
142
Not enough data
8.2
130
Performance
Not enough data
8.5
137
Not enough data
8.9
135
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Contact CenterHide 19 FeaturesShow 19 Features
8.0
140
8.5
4,894
Channels
Not enough data
9.1
313
|
Verified
Not enough data
8.2
173
Not enough data
8.5
206
|
Verified
Not enough data
8.4
174
|
Verified
Not enough data
8.3
205
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.3
24
|
Verified
8.7
364
|
Verified
8.1
25
|
Verified
8.7
373
|
Verified
8.3
21
|
Verified
8.7
310
|
Verified
Not enough data
8.3
204
|
Verified
Not enough data
8.4
215
|
Verified
Not enough data
9.1
286
|
Verified
Not enough data
8.8
273
|
Verified
Not enough data
8.6
214
Administrative
8.2
19
|
Verified
8.3
327
|
Verified
8.1
25
|
Verified
8.7
367
|
Verified
7.1
26
|
Verified
7.5
402
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.4
229
AI AgentsHide 17 FeaturesShow 17 Features
Not enough data
9.1
238
Responses
Not enough data
9.2
30
Not enough data
9.4
32
Not enough data
8.7
29
Automation - AI Agents
Not enough data
9.2
6
Not enough data
9.3
7
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
9.0
7
Platform
Not enough data
8.9
31
Not enough data
9.4
31
Not enough data
9.1
29
Autonomy - AI Agents
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
9.2
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
8.7
534
Responses
Not enough data
8.5
45
Not enough data
8.7
44
Not enough data
9.1
46
Not enough data
8.5
47
Not enough data
8.3
42
Platform
Not enough data
8.8
43
Not enough data
8.9
46
Not enough data
9.0
43
Not enough data
8.6
46
Not enough data
8.2
40
Not enough data
8.8
48
Not enough data
8.7
44
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
8.3
1,379
Workforce Management
Not enough data
8.7
157
Not enough data
8.6
147
Not enough data
8.5
138
Not enough data
8.2
135
Feature Not Available
7.9
103
Administration
Not enough data
8.0
129
Not enough data
8.4
148
Not enough data
8.4
155
Not enough data
7.9
129
Not enough data
8.5
138
Co-BrowsingHide 5 FeaturesShow 5 Features
Not enough data
9.3
104
Administration
Not enough data
9.3
22
Not enough data
9.0
21
Not enough data
9.3
20
Security
Not enough data
9.4
21
Not enough data
9.6
20
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
9.0
227
Messaging Channels
Not enough data
9.0
26
Not enough data
9.2
27
Not enough data
9.2
29
Not enough data
9.0
28
Administration
Not enough data
9.0
30
Not enough data
9.0
28
Not enough data
8.7
28
Not enough data
9.0
31
Call Center Infrastructure (CCI)Hide 12 FeaturesShow 12 Features
Not enough data
8.7
1,495
Platform
Not enough data
8.7
126
Not enough data
7.8
111
Not enough data
8.8
145
Not enough data
9.1
147
Not enough data
8.8
142
Not enough data
9.1
140
Not enough data
9.1
141
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.9
134
Not enough data
8.8
130
Administrative
Not enough data
9.0
139
Not enough data
8.1
140
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.8
258
Customer Support
Not enough data
9.0
28
Not enough data
8.9
30
Not enough data
8.4
28
Automation
Not enough data
8.8
27
Not enough data
8.5
31
Not enough data
9.0
29
Artificial Intelligence
Not enough data
9.0
29
Not enough data
8.8
29
Not enough data
9.1
27
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
8.4
1,395
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.6
153
|
Verified
Not enough data
8.4
156
|
Verified
Not enough data
8.4
112
Not enough data
8.4
124
Not enough data
8.5
79
Internal Use
Not enough data
8.5
153
|
Verified
Not enough data
8.6
148
|
Verified
Not enough data
8.4
109
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.2
118
|
Verified
Not enough data
8.4
118
|
Verified
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
9.2
274
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.0
20
Not enough data
9.0
22
Not enough data
9.0
20
Channels
Not enough data
9.4
22
Not enough data
9.2
24
Not enough data
9.0
24
Not enough data
9.6
26
Not enough data
9.4
23
Insight
Not enough data
9.5
22
Not enough data
9.0
26
Not enough data
9.0
24
Not enough data
9.4
21
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
VoIPHide 12 FeaturesShow 12 Features
Not enough data
8.6
529
Basic Communication
Not enough data
9.6
53
Not enough data
7.8
37
Not enough data
8.7
42
Not enough data
8.5
39
Not enough data
8.7
45
Not enough data
8.6
45
Access
Not enough data
8.3
44
Not enough data
8.2
38
Not enough data
8.2
39
Advanced Features
Not enough data
8.8
51
Not enough data
8.7
45
Not enough data
9.2
51
Outbound Call TrackingHide 12 FeaturesShow 12 Features
Not enough data
8.5
435
Calling
Not enough data
9.3
40
Not enough data
8.2
34
Not enough data
8.8
39
Not enough data
8.6
39
Contacts
Not enough data
8.4
38
Not enough data
8.3
36
Not enough data
8.6
34
Insights
Not enough data
8.4
35
Not enough data
8.7
37
Not enough data
8.6
38
Not enough data
8.3
33
Not enough data
8.1
32
UCaaS PlatformsHide 9 FeaturesShow 9 Features
Not enough data
8.8
291
Extensions
Not enough data
8.8
39
Not enough data
9.2
43
|
Verified
Not enough data
9.0
48
|
Verified
Features
Not enough data
8.8
36
Not enough data
8.2
30
Not enough data
8.4
32
|
Verified
Not enough data
9.1
33
|
Verified
Not enough data
8.8
30
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Altitude Xperience
Altitude Xperience
Genesys Cloud CX
Genesys Cloud CX
Altitude Xperience and Genesys Cloud CX are categorized as Contact Center Workforce, Contact Center, and Auto Dialer
Unique Categories
Altitude Xperience
Altitude Xperience has no unique categories
Genesys Cloud CX
Reviews
Reviewers' Company Size
Altitude Xperience
Altitude Xperience
Small-Business(50 or fewer emp.)
2.9%
Mid-Market(51-1000 emp.)
38.2%
Enterprise(> 1000 emp.)
58.8%
Genesys Cloud CX
Genesys Cloud CX
Small-Business(50 or fewer emp.)
14.2%
Mid-Market(51-1000 emp.)
46.2%
Enterprise(> 1000 emp.)
39.6%
Reviewers' Industry
Altitude Xperience
Altitude Xperience
Banking
20.6%
Telecommunications
11.8%
Information Technology and Services
11.8%
Outsourcing/Offshoring
8.8%
Retail
5.9%
Other
41.2%
Genesys Cloud CX
Genesys Cloud CX
Information Technology and Services
11.0%
Financial Services
10.4%
Telecommunications
5.5%
Consumer Services
4.8%
Accounting
4.8%
Other
63.4%
Most Helpful Reviews
Altitude Xperience
Altitude Xperience
Most Helpful Favorable Review
Verified User in Information Technology and Services
GI
Verified User in Staffing and Recruiting

Amazing product to work with. user friendly. instant resolution of problems. using altitude from last 6 years and have seen a lot of gain in productivity and it is very cost effective. brilliant support from service team.

Most Helpful Critical Review
Verified User
G
Verified User in Hospitality

Though there were no issues in Operations, we faced challenges in getting new requirements developed or of late (for the past 3 years at least) so issues were unanswered for months and years too. Then when we decided to upgrade - disaster struck. Altitude...

Genesys Cloud CX
Genesys Cloud CX
Most Helpful Favorable Review
Md Azmul H.
MH
Md Azmul H.
Verified User in Marketing and Advertising

Its so natural to connect with somebody through talk and to call. Messages are connected to email, so you can return and discover the discussions once more. The notices are unpretentious and not very diverting yet additionally its difficult to miss and...

Most Helpful Critical Review
Verified User
G
Verified User in Consumer Goods

The terrible connection issues and bugs that are consistently experienced.

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Discussions
Altitude Xperience
Altitude Xperience Discussions
Monty the Mongoose crying
Altitude Xperience has no discussions with answers
See all discussions
Genesys Cloud CX
Genesys Cloud CX Discussions
how do i reschedule emails or put them on hold?
5 comments
MG
The text appears to be related to a technical context, possibly involving software or system design. "States" and "wait feature" could refer to components or...Read more
Anyone integrated PureCloud with custom CRM?
5 comments
Aarde C.
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
Whatbis the best way to review data regarding blended agent stats
2 comments
MG
To obtain agents status data, navigate to the reports tab, select new, and choose the option for agents status.Read more
See all discussions
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