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- Alexa for Business-vs-Google Cloud Dialogflow
Compare Alexa for Business and Google Cloud Dialogflow 
At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (46.0% of reviews)
Entry-Level Pricing
No pricing available
Pay As You Go Per Month
Alexa for Business
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (57.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Alexa for BusinessGoogle Cloud Dialogflow
Star Rating
(130)4.4 out of 5
Market Segments
Small-Business (46.0% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
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Alexa for Business vs Google Cloud Dialogflow
When assessing the two solutions, reviewers found Alexa for Business easier to use and do business with overall. However, reviewers preferred the ease of set up with Google Cloud Dialogflow, along with administration.
- Reviewers felt that Alexa for Business meets the needs of their business better than Google Cloud Dialogflow.
- When comparing quality of ongoing product support, reviewers felt that Alexa for Business is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Google Cloud Dialogflow over Alexa for Business.
Pricing
Entry-Level Pricing
Alexa for Business
No pricing availableGoogle Cloud Dialogflow
CX Agent
Pay As You Go
Per Month
Provides an advanced agent type suitable for large or very complex agents.
- Text (includes all DetectIntent, StreamingDetectIntent, FulfillIntent, AnalyzeContent, and StreamingAnalyzeContent requests that do not contain audio)
- Audio input/output (speech recognition, speech-to-text, STT, speech synthesis, text-to-speech, TTS, telephony)
- Design-time requests (For example, calls to build or update an agent. This also includes text and audio runtime requests sent by the Dialogflow Console simulator)
Free Trial
Alexa for Business
No trial information availableGoogle Cloud Dialogflow
Free Trial is available
Ratings
Meets Requirements
8.8
28
8.6
100
Ease of Use
8.6
28
8.5
103
Ease of Setup
7.0
5
8.4
53
Ease of Admin
8.0
5
8.5
45
Quality of Support
8.9
27
8.4
88
Has the product been a good partner in doing business?
9.7
5
8.4
39
Product Direction (% positive)
7.5
28
8.8
100
Features by Category
Compatibility
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.5
18
Search Queries
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
8.5
17
Not enough data
8.9
15
Not enough data
9.2
18
Functionality
Not enough data
8.4
18
Not enough data
8.8
16
Not enough data
9.2
16
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data
Not enough data
8.8
11
Not enough data
9.7
10
Interaction
Not enough data
8.7
10
Not enough data
9.1
11
Not enough data
9.3
9
Not enough data
9.1
11
Not enough data
8.0
10
Learning
Not enough data
9.1
9
Not enough data
9.0
12
Content Generation
Not enough data
9.0
10
Not enough data
9.2
12
System
Not enough data
9.1
9
Not enough data
8.5
9
Not enough data
8.9
11
Not enough data
8.9
12
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Alexa for Business and Google Cloud Dialogflow share no categories
Unique Categories
Alexa for Business is categorized as Chatbots
Google Cloud Dialogflow is categorized as AI Chatbots, Bot Platforms, and Enterprise Search Software
Reviews
Reviewers' Company Size
Alexa for Business
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Cloud Dialogflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
14.3%
Information Technology and Services
11.9%
Education Management
7.1%
Real Estate
4.8%
Marketing and Advertising
4.8%
Other
57.1%
Information Technology and Services
23.0%
Computer Software
19.8%
Consulting
4.8%
Telecommunications
4.8%
Hospital & Health Care
4.0%
Other
43.7%
Most Helpful Reviews
Alexa for Business
Most Helpful Favorable Review
Dee M.
Verified User in Management Consulting
I LOVE I can book a Lyft or Uber and I also enjoy the Skill Finder.
Most Helpful Critical Review
Verified User in Higher Education
depends on your business size and requirements since this is a paid service model, not everyone can benefit from this
Google Cloud Dialogflow
Most Helpful Favorable Review
Cedric G.
Verified User in Computer Software
Ease of use of the product, in a few clicks you can build your own bot without understanding what's behind.
Most Helpful Critical Review
Verified User in Information Services
this has limitation sometimes catch wrong words and dont work
Dee M.
Verified User in Management Consulting
I LOVE I can book a Lyft or Uber and I also enjoy the Skill Finder.
Cedric G.
Verified User in Computer Software
Ease of use of the product, in a few clicks you can build your own bot without understanding what's behind.
Verified User in Higher Education
depends on your business size and requirements since this is a paid service model, not everyone can benefit from this
Verified User in Information Services
this has limitation sometimes catch wrong words and dont work
Discussions
Alexa for Business has no discussions with answers
What is Google Cloud Dialogflow used for?
2 comments
MS
It is basically used to create Chatbots, Voice Assistants and such interactive things with the help of NLPRead more
Is Dialogflow safe?
1 comment
AS
Yes very safe and trusted, you can securely work your data and flow are saved and adequate permissions and access are available tooRead more
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