Compare Aisera and Moveworks 
At a Glance
Market Segments
Enterprise (69.2% of reviews)
Enterprise (75.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aisera
Star Rating
(121)4.4 out of 5
Market Segments
Enterprise (69.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AiseraMoveworks
Star Rating
(41)4.6 out of 5
Market Segments
Enterprise (75.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MoveworksSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Moveworks excels in Ease of Use with a score of 9.3, while Aisera trails behind at 8.5. Reviewers mention that Moveworks' intuitive interface makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Aisera offers superior Integration capabilities, scoring 8.9 compared to Moveworks' 8.3. Users on G2 highlight Aisera's ability to seamlessly connect with various third-party applications, enhancing workflow efficiency.
- G2 users indicate that Moveworks shines in Natural Language Understanding (NLU) with a score of 8.9, while Aisera's score is 8.2. Users report that Moveworks' advanced NLU capabilities lead to more accurate and context-aware responses.
- Users say that Aisera has a slight edge in Quality of Support, scoring 9.0 compared to Moveworks' 8.9. Reviewers mention that Aisera's support team is responsive and helpful, providing timely assistance when needed.
- Reviewers mention that Moveworks is particularly strong in Product Direction, with a positive score of 8.9, while Aisera scores higher at 9.4. Users report that Aisera's roadmap appears more robust, indicating a commitment to continuous improvement and feature expansion.
- Users on G2 highlight that Moveworks has a better Self-Service Experience with a score of 8.3, compared to Aisera's 7.3. Reviewers say that Moveworks provides a more user-friendly knowledge base and searchable articles, making it easier for users to find solutions independently.
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Pricing
Entry-Level Pricing
Aisera
No pricing availableMoveworks
No pricing availableFree Trial
Aisera
No trial information availableMoveworks
No trial information availableRatings
Meets Requirements
8.5
101
8.7
34
Ease of Use
8.5
104
9.3
34
Ease of Setup
8.0
74
8.7
25
Ease of Admin
8.1
79
8.7
20
Quality of Support
9.0
100
8.9
32
Has the product been a good partner in doing business?
9.0
78
9.7
21
Product Direction (% positive)
9.2
100
8.9
32
Features by Category
Administration
8.5
9
Not enough data
8.9
9
Not enough data
8.6
16
Not enough data
Service Desk
8.7
15
Not enough data
8.3
14
Not enough data
8.3
15
Not enough data
Management
8.3
16
Not enough data
8.7
17
Not enough data
8.5
13
Not enough data
8.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.7
15
Not enough data
7.9
15
Not enough data
7.2
12
Not enough data
8.3
14
Not enough data
Functionality
8.9
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
Issue Resolution
8.6
6
Not enough data
8.6
6
Not enough data
9.4
6
Not enough data
Management
9.7
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
27
8.7
21
8.2
26
8.5
19
8.2
28
8.9
21
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
24
8.6
7
8.8
26
8.3
21
8.6
23
8.0
16
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
8.1
6
Feature Not Available
8.1
6
Responses
8.6
54
Not enough data
8.3
53
Not enough data
8.3
48
Not enough data
8.6
49
Not enough data
7.8
32
Not enough data
Platform
8.8
44
Not enough data
8.8
52
Not enough data
8.7
49
Not enough data
8.4
53
Not enough data
8.0
35
Not enough data
8.3
44
Not enough data
8.4
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.1
6
Not enough data
8.1
6
Interaction
Not enough data
6.7
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
8.1
6
Learning
Not enough data
9.4
6
Not enough data
7.5
6
Content Generation
Not enough data
8.3
6
Not enough data
8.6
6
System
Not enough data
8.6
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
8.1
6
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.3
45
Not enough data
8.2
43
Not enough data
Feature Not Available
Not enough data
8.5
28
Not enough data
8.6
40
Not enough data
Self-Service Platform
8.5
41
Not enough data
8.3
44
Not enough data
7.9
43
Not enough data
8.5
43
Not enough data
Categories
Categories
Shared Categories
Aisera and Moveworks are categorized as AI Agents and Bot Platforms
Unique Categories
Aisera is categorized as AIOps Platforms, Chatbots, Enterprise Search Software, Customer Self-Service, IT Service Management (ITSM) Tools, and Customer Service Automation
Moveworks is categorized as AI Chatbots
Reviews
Reviewers' Company Size
Aisera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Moveworks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.5%
Computer Software
13.7%
Financial Services
10.3%
Retail
9.4%
Telecommunications
8.5%
Other
37.6%
Information Technology and Services
35.0%
Computer Software
20.0%
Financial Services
7.5%
Telecommunications
5.0%
Hospital & Health Care
5.0%
Other
27.5%
Most Helpful Reviews
Aisera
Most Helpful Favorable Review
Verified User in Information Technology and Services
Aisera's willingness to understand the use cases and act on it. They have very good PM/eng team who are focused on customer delight.
Most Helpful Critical Review
Verified User in Higher Education
Reviewing requests and editing intents is not maintainable for us unless we have a dedicated team to review requests each week. The initial pitch involved intelligent AI that would analyze our tickets, our knowledge base, and our service catalog and could...
Moveworks
Most Helpful Favorable Review
Rnet2611 N.
Verified User in Financial Services
In a short period, the tool has been able to improve our MTTR and can do the work of one full-time analyst. The customer success team is outstanding job supporting out goals.
Most Helpful Critical Review
Vatsal G.
Verified User in Information Services
It's not very easy to integrate it with very technical businesses. I think the flows will have to be set up before the product can be used. The security is still an issue as, it becomes very difficult for someone to control the level of access. It becomes...
Verified User in Information Technology and Services
Aisera's willingness to understand the use cases and act on it. They have very good PM/eng team who are focused on customer delight.
Rnet2611 N.
Verified User in Financial Services
In a short period, the tool has been able to improve our MTTR and can do the work of one full-time analyst. The customer success team is outstanding job supporting out goals.
Verified User in Higher Education
Reviewing requests and editing intents is not maintainable for us unless we have a dedicated team to review requests each week. The initial pitch involved intelligent AI that would analyze our tickets, our knowledge base, and our service catalog and could...
Vatsal G.
Verified User in Information Services
It's not very easy to integrate it with very technical businesses. I think the flows will have to be set up before the product can be used. The security is still an issue as, it becomes very difficult for someone to control the level of access. It becomes...
Alternatives
Discussions
What is Aisera used for?
1 comment
JO
It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and...Read more
Aisera has no more discussions with answers
Moveworks has no discussions with answers
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