Compare Aircall and JustCall 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Small-Business (61.5% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$19.00 1 - User/Month (Billed Annually)
Aircall
Star Rating
(1,179)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansJustCall
Star Rating
(2,084)4.3 out of 5
Market Segments
Small-Business (61.5% of reviews)
Entry-Level Pricing
$19.00 1 - User/Month (Billed Annually)
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in call routing with a score of 9.0, allowing for efficient management of incoming calls, while JustCall's score of 8.3 indicates it may not be as robust in this area.
- Reviewers mention that Aircall's call recording feature is highly rated at 9.0, providing users with reliable access to recorded conversations, whereas JustCall's score of 8.8 suggests it may not offer the same level of reliability.
- G2 users highlight Aircall's superior mobile access with a score of 8.7, making it easier for users to manage calls on the go, compared to JustCall's score of 8.2, which indicates a less optimized mobile experience.
- Users on G2 report that Aircall's performance evaluation tools are rated at 8.9, providing valuable insights into agent performance, while JustCall's score of 8.3 suggests it may lack some advanced analytics features.
- Reviewers say that Aircall's omnichannel support is rated at 8.1, allowing for seamless communication across various platforms, whereas JustCall's score of 7.3 indicates it may not integrate as effectively across channels.
- Users report that Aircall's customer support is rated at 8.4, which is slightly better than JustCall's 8.3, suggesting that Aircall may provide a more responsive and helpful support experience.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
JustCall
Essentials
$19.00
1 - User/Month (Billed Annually)
- Outbound calling & SMS included
- Unlimited inbound calling
- Local numbers
Free Trial
Aircall
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
945
8.6
1,934
Ease of Use
9.1
955
8.8
1,981
Ease of Setup
8.7
434
8.7
1,717
Ease of Admin
8.6
378
8.6
672
Quality of Support
8.5
881
8.3
1,785
Has the product been a good partner in doing business?
8.1
368
8.7
670
Product Direction (% positive)
8.7
908
8.7
1,930
Features by Category
Ticket and Case Management
Not enough data
8.0
135
Not enough data
7.9
135
Not enough data
7.9
130
Not enough data
7.6
132
Not enough data
7.4
120
Not enough data
7.9
126
Not enough data
7.6
120
Not enough data
7.9
130
Generative AI
Not enough data
7.6
91
Not enough data
Feature Not Available
Communication Channels
Not enough data
7.6
123
Not enough data
7.7
121
Not enough data
7.8
130
Not enough data
7.1
117
Not enough data
8.6
128
Platform
Not enough data
7.8
128
Not enough data
7.8
262
Not enough data
8.3
133
Not enough data
8.2
133
Not enough data
8.1
133
Not enough data
8.3
133
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Dialing Options
Not enough data
8.3
545
Not enough data
8.5
544
|
Verified
Not enough data
8.2
533
|
Verified
Agent Tools
Not enough data
8.1
517
|
Verified
Not enough data
7.9
515
|
Verified
Not enough data
8.1
533
|
Verified
Not enough data
9.0
548
|
Verified
Automation
Not enough data
8.1
519
|
Verified
Not enough data
8.0
502
|
Verified
Not enough data
8.1
513
|
Verified
Not enough data
8.0
518
|
Verified
Not enough data
8.3
526
|
Verified
Call Analytics
Not enough data
8.8
43
Not enough data
8.0
42
Not enough data
8.3
43
Not enough data
8.2
43
Agent Performance Management
Not enough data
8.3
42
Not enough data
8.3
43
Not enough data
7.7
42
Generative AI
Not enough data
Feature Not Available
Text Messaging
Not enough data
8.4
292
Not enough data
8.7
307
Not enough data
8.4
301
Not enough data
8.0
287
Not enough data
7.2
276
Not enough data
8.1
291
Not enough data
8.1
289
Not enough data
8.3
294
SMS Platform
Not enough data
8.0
285
Not enough data
8.2
290
Not enough data
7.2
282
Not enough data
7.2
282
Not enough data
7.2
270
Not enough data
8.1
281
Channels
Not enough data
8.0
323
Not enough data
7.9
323
Not enough data
7.0
324
Design
Not enough data
7.8
324
Not enough data
7.4
330
Not enough data
8.2
336
Not enough data
8.1
329
Not enough data
8.3
324
Generative AI
Not enough data
7.5
109
Not enough data
Feature Not Available
Quality Assurance
Not enough data
7.9
64
Not enough data
7.9
59
Not enough data
7.8
56
Engagement
Not enough data
7.9
62
Not enough data
8.0
64
Not enough data
7.4
60
Performance
Not enough data
8.6
63
Not enough data
8.5
60
Generative AI
Not enough data
7.5
59
Not enough data
7.5
56
Channels
9.1
393
|
Verified
8.7
477
|
Verified
Feature Not Available
7.4
433
Feature Not Available
7.6
415
8.1
193
8.4
468
|
Verified
8.0
273
|
Verified
Feature Not Available
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
396
|
Verified
8.1
472
|
Verified
8.6
381
|
Verified
8.1
458
|
Verified
8.7
365
|
Verified
8.0
465
|
Verified
Feature Not Available
7.9
395
8.7
304
|
Verified
8.0
431
|
Verified
8.9
321
|
Verified
8.1
442
|
Verified
8.8
349
|
Verified
8.0
426
|
Verified
8.7
308
|
Verified
8.0
426
|
Verified
Administrative
8.8
395
|
Verified
8.3
463
|
Verified
8.9
402
|
Verified
8.4
465
|
Verified
8.7
416
|
Verified
8.4
499
|
Verified
9.1
346
|
Verified
8.7
438
|
Verified
Feature Not Available
7.9
444
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.3
83
Not enough data
7.9
80
Not enough data
7.7
84
Not enough data
7.5
79
Not enough data
8.3
86
Administration
Not enough data
7.8
80
Not enough data
8.0
82
Not enough data
8.4
84
Not enough data
7.5
74
Not enough data
7.8
85
Platform
8.1
137
7.3
269
8.7
159
8.2
274
8.8
158
7.9
278
9.0
164
8.3
281
9.0
169
8.1
275
8.8
156
7.8
269
8.9
154
8.1
270
Generative AI
Feature Not Available
6.5
84
Workforce Management
9.0
158
8.5
271
8.9
156
8.3
271
Administrative
9.1
170
8.8
277
8.9
169
8.4
276
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.0
180
Not enough data
8.2
183
Not enough data
7.7
174
Not enough data
8.1
174
Not enough data
7.5
176
Internal Use
Not enough data
7.8
262
Not enough data
8.0
178
Not enough data
7.9
175
Not enough data
7.8
172
Not enough data
8.2
177
Not enough data
8.2
179
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.2
156
Not enough data
7.8
160
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
156
Self-Service Platform
Not enough data
7.9
158
Not enough data
8.1
156
Not enough data
7.3
155
Not enough data
8.5
157
Generative AI
Not enough data
8.2
51
Generative AI
Not enough data
7.2
69
Not enough data
7.3
70
Generative AI
Not enough data
7.3
112
Not enough data
7.4
112
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
123
Not enough data
8.1
123
Not enough data
Feature Not Available
Not enough data
7.6
117
Not enough data
7.4
115
Logging
Not enough data
8.9
130
Not enough data
7.6
115
Not enough data
6.7
118
Not enough data
7.2
119
Feedback
Not enough data
8.4
122
Not enough data
8.0
117
Productivity - Employee Monitoring
Not enough data
8.2
44
Not enough data
8.4
44
Not enough data
7.9
43
Not enough data
7.8
43
Basic Communication - Cloud PBX
Not enough data
8.5
37
Not enough data
8.6
37
Not enough data
8.7
34
Not enough data
8.6
34
Not enough data
8.6
37
Not enough data
8.8
34
Advanced Features - Cloud PBX
Not enough data
8.6
34
Not enough data
8.5
36
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Basic Communication
8.8
326
|
Verified
9.0
287
|
Verified
Feature Not Available
5.9
240
Feature Not Available
7.7
256
Feature Not Available
Feature Not Available
8.1
205
|
Verified
7.0
250
|
Verified
8.7
234
7.6
247
|
Verified
Access
8.3
235
7.8
250
|
Verified
8.2
244
|
Verified
8.3
273
8.7
261
|
Verified
8.1
267
Advanced Features
8.1
247
7.1
246
Feature Not Available
7.0
234
|
Verified
8.8
280
|
Verified
8.8
280
|
Verified
Calling
9.3
340
9.0
595
8.7
295
8.0
533
9.2
335
8.6
565
9.2
344
8.7
566
Contacts
8.8
331
8.2
553
8.7
310
8.0
539
Feature Not Available
7.9
535
Insights
8.6
326
8.3
562
8.7
314
8.2
557
Feature Not Available
8.0
532
7.8
262
7.1
495
Feature Not Available
7.3
489
Categories
Categories
Shared Categories
Aircall and JustCall are categorized as Outbound Call Tracking, VoIP, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Aircall has no unique categories
JustCall is categorized as Cloud PBX Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, Auto Dialer, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Customer Self-Service, AI Agents, and AI Sales Assistant
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
8.6%
Consumer Services
6.0%
Financial Services
5.0%
Logistics and Supply Chain
3.7%
Other
66.4%
Computer Software
10.5%
Financial Services
6.9%
Real Estate
6.1%
Information Technology and Services
5.6%
Marketing and Advertising
4.9%
Other
66.0%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
JustCall
Most Helpful Favorable Review
Jason H.
Verified User in Insurance
SaaS VoIP application. Support team at JustCall is more than willing to listen to client needs and do everything possible to implement feature requests. It keeps getting better and better on a daily basis.
Most Helpful Critical Review
Verified User in Computer & Network Security
I guess they don't practice what they preach. For a solution designed for Customer Service teams, their CS team is completely useless. The product lacks any sort of help even while doing a sign-up and while I was going through the verification sign-up...
Dante R V.
Verified User in Financial Services
It's incredibly easy to use and can adjust to your needs whether you're looking for a big company platform or a small office interaction. One of the best parts of it is there's no need to have previous experience using other interfaces since Aircall's is...
Jason H.
Verified User in Insurance
SaaS VoIP application. Support team at JustCall is more than willing to listen to client needs and do everything possible to implement feature requests. It keeps getting better and better on a daily basis.
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Verified User in Computer & Network Security
I guess they don't practice what they preach. For a solution designed for Customer Service teams, their CS team is completely useless. The product lacks any sort of help even while doing a sign-up and while I was going through the verification sign-up...
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
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