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At a Glance
Market Segments
Small-Business (55.0% of reviews)
Small-Business (61.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$29.00 2 - User/Month (Billed Annually)
Aircall
Star Rating
(1,471)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansJustCall
Star Rating
(2,327)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in Voice Quality with a score of 9.2, while JustCall trails behind at 8.7. Reviewers mention that Aircall's clarity and reliability during calls significantly enhance their communication experience.
- Reviewers mention that Aircall's Ease of Use is rated at 9.1, compared to JustCall's 8.8. Users appreciate Aircall's intuitive interface, making it easier for teams to adopt and utilize the software without extensive training.
- Users on G2 highlight Aircall's superior Call Monitoring capabilities, scoring 9.0 versus JustCall's 8.5. Reviewers say that the real-time monitoring features allow managers to provide immediate feedback, improving team performance.
- Reviewers mention that Aircall's Call Routing features are highly effective, scoring 9.0, while JustCall scores 8.3. Users report that Aircall's intelligent routing ensures calls are directed to the right agents, enhancing customer satisfaction.
- Users say that Aircall's Integrations score of 8.5 outshines JustCall's 7.9. Reviewers appreciate the seamless connection with various CRM systems, which streamlines their workflow and improves productivity.
- G2 users report that Aircall's Quality of Support is rated at 8.5, compared to JustCall's 8.3. Reviewers mention that Aircall's support team is responsive and knowledgeable, providing timely assistance when issues arise.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
Aircall
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
1,195
8.6
2,113
Ease of Use
9.2
1,207
8.8
2,161
Ease of Setup
8.9
681
8.7
1,888
Ease of Admin
8.6
443
8.6
727
Quality of Support
8.5
1,106
8.3
1,957
Has the product been a good partner in doing business?
8.2
432
8.7
725
Product Direction (% positive)
8.8
1,157
8.7
2,106
Features by Category
Ticket and Case Management
Not enough data
8.1
150
Not enough data
8.0
150
Not enough data
7.8
144
Not enough data
7.7
144
Not enough data
7.5
133
Not enough data
8.0
138
Not enough data
7.7
131
Not enough data
8.0
142
Generative AI
Not enough data
7.5
103
Not enough data
7.7
34
Agentic AI - Help Desk
Not enough data
7.5
8
Not enough data
6.3
8
Not enough data
7.5
8
Communication Channels
Not enough data
7.7
133
Not enough data
7.7
130
Not enough data
7.9
140
Not enough data
7.1
128
Not enough data
8.5
140
Platform
Not enough data
7.9
145
Not enough data
7.8
289
Not enough data
8.4
148
Not enough data
8.3
150
Not enough data
8.0
147
Not enough data
8.4
146
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.4
52
Not enough data
7.8
54
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.7
52
Not enough data
7.9
52
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
54
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.6
11
Not enough data
6.8
10
Not enough data
6.7
9
Not enough data
7.7
11
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
8.1
9
Dialing Options
Not enough data
8.4
574
Not enough data
8.5
571
|
Verified
Not enough data
8.3
8
Agent Tools
Not enough data
7.9
539
|
Verified
Not enough data
8.1
559
|
Verified
Not enough data
9.0
575
|
Verified
Automation
Not enough data
8.1
543
|
Verified
Not enough data
8.1
540
|
Verified
Not enough data
8.0
543
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.6
11
Not enough data
9.2
12
AI Capabilities - Auto Dialer
Not enough data
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Call Analytics
Not enough data
8.7
53
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Agent Performance Management
Not enough data
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
334
Not enough data
8.4
328
Not enough data
8.0
312
Not enough data
7.2
303
Not enough data
8.0
320
Not enough data
8.1
316
Not enough data
8.2
321
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
320
Not enough data
7.2
311
Not enough data
7.1
308
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
Not enough data
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Design
Not enough data
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
357
Not enough data
8.3
352
Generative AI
Not enough data
7.4
139
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.0
67
Not enough data
7.9
62
Not enough data
7.9
59
Engagement
Not enough data
8.0
65
Not enough data
8.1
67
Not enough data
7.5
63
Performance
Not enough data
8.7
66
Not enough data
8.6
63
Generative AI
Not enough data
7.5
63
Not enough data
7.7
60
Channels
9.2
572
|
Verified
8.7
497
|
Verified
Feature Not Available
7.4
453
Feature Not Available
7.6
434
8.0
363
8.4
489
|
Verified
7.9
436
|
Verified
Feature Not Available
Generative AI
7.8
231
Feature Not Available
Functions
8.8
562
|
Verified
8.1
492
|
Verified
8.7
545
|
Verified
8.1
477
|
Verified
8.8
530
|
Verified
8.0
484
|
Verified
Feature Not Available
7.9
413
8.7
468
|
Verified
8.0
449
|
Verified
8.9
488
|
Verified
8.2
461
|
Verified
8.8
512
|
Verified
8.0
445
|
Verified
8.8
468
|
Verified
8.0
445
|
Verified
Agentic AI - Contact Center
8.1
90
7.2
6
8.6
93
8.3
6
8.3
90
7.2
6
8.2
89
7.5
6
Administrative
8.8
555
|
Verified
8.3
482
|
Verified
8.9
560
|
Verified
8.4
484
|
Verified
8.8
580
|
Verified
8.4
518
|
Verified
9.1
506
|
Verified
8.7
457
|
Verified
Feature Not Available
7.9
463
Responses
Not enough data
7.8
32
Not enough data
8.0
31
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.6
30
Not enough data
7.2
29
Not enough data
Feature Not Available
Not enough data
7.7
30
Platform
Not enough data
8.0
31
Not enough data
8.3
32
Not enough data
8.0
32
Autonomy - AI Agents
Not enough data
7.5
29
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.7
30
Generative AI
Not enough data
7.6
30
Not enough data
7.4
31
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
90
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Platform
8.3
188
7.4
282
8.7
211
8.2
287
8.8
208
7.9
291
9.0
215
8.3
294
9.0
220
8.1
288
8.8
205
7.8
282
8.9
204
8.1
283
Generative AI
7.5
114
6.9
99
Workforce Management
9.0
208
8.5
284
8.9
205
8.4
285
Call Center Infrastructure (CCI)
8.7
20
8.1
8
8.9
19
8.5
8
8.1
18
8.3
8
8.2
19
7.9
8
Administrative
9.1
221
8.8
291
8.9
219
8.4
290
Generative AI
Not enough data
7.5
34
Not enough data
7.7
35
Not enough data
7.6
34
Communication
Not enough data
8.0
196
Not enough data
8.2
198
Not enough data
7.7
187
Not enough data
8.1
189
Not enough data
7.5
190
Internal Use
Not enough data
7.8
289
Not enough data
8.0
194
Not enough data
7.9
191
Not enough data
7.9
188
Not enough data
8.2
192
Not enough data
8.2
194
Generative AI
Not enough data
7.1
35
Self-Service Experience
Not enough data
8.2
165
Not enough data
7.9
169
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
164
Self-Service Platform
Not enough data
7.9
166
Not enough data
8.1
165
Not enough data
7.4
163
Not enough data
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
55
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
125
Not enough data
7.4
124
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
134
Not enough data
8.0
133
Not enough data
Feature Not Available
Not enough data
7.6
127
Not enough data
7.3
125
Logging
Not enough data
8.8
142
Not enough data
7.5
125
Not enough data
6.7
128
Not enough data
7.3
130
Feedback
Not enough data
8.3
134
Not enough data
8.0
129
Productivity - Employee Monitoring
Not enough data
8.1
57
Not enough data
8.4
57
Not enough data
8.0
56
Not enough data
7.6
56
Basic Communication - Cloud PBX
Not enough data
8.5
42
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Advanced Features - Cloud PBX
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
8.9
18
7.8
9
8.9
18
7.8
9
8.5
17
7.8
9
8.5
17
8.0
9
8.1
16
6.7
7
7.9
16
6.4
7
Basic Communication
8.9
348
|
Verified
9.0
311
|
Verified
Feature Not Available
5.8
261
Feature Not Available
7.7
277
Feature Not Available
Feature Not Available
8.2
226
|
Verified
7.0
270
|
Verified
8.7
255
7.6
268
|
Verified
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
6.0
5
8.6
7
6.3
5
Access
8.3
255
7.8
269
|
Verified
8.3
264
|
Verified
8.2
293
8.7
281
|
Verified
8.1
286
Advanced Features
8.1
267
7.1
267
Feature Not Available
7.0
255
|
Verified
8.8
302
|
Verified
8.8
301
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
7.6
23
7.8
46
7.5
22
Calling
9.3
447
9.0
650
8.7
402
8.1
587
9.2
442
8.6
619
9.2
450
8.7
621
8.4
47
7.6
23
Contacts
8.9
436
8.2
604
8.7
415
8.0
590
Feature Not Available
7.9
586
Insights
8.6
432
8.4
615
8.7
419
8.2
610
Feature Not Available
8.0
585
7.7
364
7.1
546
Feature Not Available
7.3
540
7.6
47
7.5
22
Agentic AI - Audio Conferencing
Not enough data
8.0
5
Not enough data
8.3
5
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
19
Not enough data
8.0
20
Not enough data
7.9
19
Not enough data
7.5
21
Not enough data
7.6
21
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.3
21
Not enough data
7.8
20
Not enough data
8.3
21
Not enough data
8.1
23
Automation
Not enough data
8.8
26
Not enough data
8.3
20
Not enough data
8.4
20
Autonomy
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
21
Not enough data
8.4
21
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and JustCall are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Unique Categories
Aircall has no unique categories
JustCall is categorized as Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, and Customer Self-Service
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Computer Software
10.4%
Financial Services
6.5%
Real Estate
6.0%
Information Technology and Services
5.8%
Marketing and Advertising
5.2%
Other
66.1%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
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