Compare Aircall and Five9 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Mid-Market (57.3% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,180)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansFive9
Star Rating
(511)4.1 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its Predictive Dialer feature, achieving a score of 8.6, which allows for efficient call handling and increased agent productivity. In contrast, Aircall's predictive capabilities are not as robust, leading to a lower user satisfaction in this area.
- Reviewers mention that Aircall offers superior Ease of Use with a score of 9.1, making it more accessible for small businesses. Five9, while functional, has a slightly lower score of 8.3, indicating a steeper learning curve for new users.
- G2 users highlight the Call Routing capabilities of Aircall, scoring 9.0, which allows for more efficient call distribution based on agent availability and skills. Five9, while also effective, scores slightly lower at 8.6, suggesting that users may experience less optimal routing.
- Users on G2 report that Five9's Quality Assurance features, particularly in Evaluation and Calibration, score 8.8 and 8.5 respectively, providing robust tools for monitoring agent performance. Aircall, while offering similar features, does not match this level of detail, scoring lower in these areas.
- Reviewers mention that Aircall shines in its Mobile Access capabilities, scoring 8.7, which is crucial for teams that require flexibility. Five9, with a score of 7.5, may not provide the same level of mobile functionality, potentially limiting remote work efficiency.
- Users say that Five9's Call Monitoring feature is highly rated at 8.9, allowing for real-time oversight of calls, which is essential for quality control. Aircall matches this score but lacks some of the advanced monitoring tools that Five9 offers, which could be a deciding factor for larger teams.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Five9
No pricing availableFree Trial
Aircall
Free Trial is available
Five9
No trial information availableRatings
Meets Requirements
8.7
947
8.3
422
Ease of Use
9.1
957
8.3
430
Ease of Setup
8.7
436
7.9
291
Ease of Admin
8.6
380
8.0
257
Quality of Support
8.5
883
8.2
404
Has the product been a good partner in doing business?
8.1
370
8.5
256
Product Direction (% positive)
8.7
910
7.2
419
Features by Category
Dialing Options
Not enough data
9.0
128
|
Verified
Not enough data
8.9
122
|
Verified
Not enough data
8.7
122
|
Verified
Agent Tools
Not enough data
8.8
96
|
Verified
Not enough data
8.9
106
|
Verified
Not enough data
8.7
119
|
Verified
Not enough data
9.1
129
|
Verified
Automation
Not enough data
8.5
111
|
Verified
Not enough data
8.9
97
|
Verified
Not enough data
8.8
109
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.6
112
|
Verified
Quality Assurance
Not enough data
8.7
44
Not enough data
8.6
43
Not enough data
8.7
45
Engagement
Not enough data
8.6
43
Not enough data
8.6
48
Not enough data
8.6
44
Performance
Not enough data
8.8
46
Not enough data
9.0
45
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.1
394
|
Verified
8.9
177
|
Verified
Feature Not Available
7.8
128
|
Verified
Feature Not Available
7.9
122
|
Verified
8.1
194
7.5
119
|
Verified
8.0
274
|
Verified
7.8
129
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
397
|
Verified
8.8
211
|
Verified
8.6
382
|
Verified
8.9
214
|
Verified
8.8
366
|
Verified
8.7
188
|
Verified
Feature Not Available
8.2
123
|
Verified
8.7
305
|
Verified
8.8
151
|
Verified
8.9
322
|
Verified
8.9
171
|
Verified
8.8
350
|
Verified
8.8
169
|
Verified
8.7
309
|
Verified
8.7
151
|
Verified
Administrative
8.8
396
|
Verified
8.3
193
|
Verified
8.9
403
|
Verified
8.7
205
|
Verified
8.7
417
|
Verified
8.3
217
|
Verified
9.1
347
|
Verified
8.7
161
|
Verified
Feature Not Available
8.6
134
|
Verified
Compliance
Not enough data
8.8
50
Not enough data
8.8
53
Not enough data
8.4
48
Management
Not enough data
8.5
47
Not enough data
8.4
50
Not enough data
8.6
51
Not enough data
8.4
51
Integration
Not enough data
8.7
52
Not enough data
8.3
51
Not enough data
8.4
48
Workforce Management
Not enough data
8.5
39
|
Verified
Not enough data
8.6
41
|
Verified
Not enough data
8.3
40
|
Verified
Not enough data
8.2
39
|
Verified
Not enough data
7.2
36
Administration
Not enough data
8.1
39
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.2
43
|
Verified
Not enough data
8.4
37
|
Verified
Not enough data
8.6
35
|
Verified
Platform
8.1
138
8.0
77
8.7
160
7.1
72
8.8
159
8.3
81
9.0
165
8.8
84
9.0
170
8.7
84
8.8
157
8.6
81
8.9
155
9.0
84
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.0
159
9.0
79
8.9
157
9.0
78
Administrative
9.1
171
9.1
81
9.0
170
8.8
84
Customer Support
Not enough data
8.4
18
Not enough data
8.1
18
Not enough data
8.0
18
Automation
Not enough data
7.5
17
Not enough data
8.2
17
Not enough data
7.8
16
Artificial Intelligence
Not enough data
7.8
16
Not enough data
7.6
16
Not enough data
7.4
16
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Internal Use
Not enough data
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Generative AI
Not enough data
Feature Not Available
Basic Communication
8.8
328
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
207
|
Verified
Not enough data
8.7
236
Not enough data
Access
8.3
237
Not enough data
8.2
246
|
Verified
Not enough data
8.7
263
|
Verified
Not enough data
Advanced Features
8.1
249
Not enough data
Feature Not Available
Not enough data
8.8
282
|
Verified
Not enough data
Calling
9.3
342
Not enough data
8.7
297
Not enough data
9.2
336
Not enough data
9.2
345
Not enough data
Contacts
8.8
332
Not enough data
8.7
311
Not enough data
Feature Not Available
Not enough data
Insights
8.6
327
Not enough data
8.7
315
Not enough data
Feature Not Available
Not enough data
7.8
263
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
8.7
46
Not enough data
8.1
44
Not enough data
8.3
40
Not enough data
8.8
46
Not enough data
8.6
45
Not enough data
6.7
37
Not enough data
8.4
42
Not enough data
7.6
45
Workforce Management Platform Features
Not enough data
8.5
35
Not enough data
8.7
38
Not enough data
8.5
40
Not enough data
8.2
37
Not enough data
8.6
38
Not enough data
8.3
34
Not enough data
8.2
36
Not enough data
8.3
36
Not enough data
7.2
34
Not enough data
8.4
37
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Categories
Categories
Shared Categories
Aircall and Five9 are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking and VoIP
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
8.6%
Consumer Services
6.0%
Financial Services
5.0%
Logistics and Supply Chain
3.7%
Other
66.5%
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.7%
Marketing and Advertising
5.3%
Other
64.4%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Lauren S.
Verified User in Sports
It's great to be able to take Aircall with me, no matter where I am in the country working, with the mobile app. I can easily pick up or transfer a customer call without having to be tied to an office phone.
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Five9
Most Helpful Favorable Review
Verified User in Telecommunications
I like the fact that its all cloud based and would be easy to access from any where in the world.
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Lauren S.
Verified User in Sports
It's great to be able to take Aircall with me, no matter where I am in the country working, with the mobile app. I can easily pick up or transfer a customer call without having to be tied to an office phone.
Verified User in Telecommunications
I like the fact that its all cloud based and would be easy to access from any where in the world.
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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