Compare Aircall and Five9 Intelligent Cloud Contact Center Platform 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Mid-Market (57.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,187)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansFive9 Intelligent Cloud Contact Center Platform
Star Rating
(525)4.1 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in Call Monitoring with a score of 9.0, indicating robust features that allow for effective oversight of calls. In contrast, Aircall also scores 9.0, but reviewers mention that its user-friendly interface enhances the monitoring experience.
- Reviewers mention that Aircall shines in Ease of Use with a score of 9.1, making it particularly appealing for small businesses. In comparison, Five9's score of 8.3 suggests a steeper learning curve, which some users find challenging.
- Users on G2 highlight Aircall's superior Mobile Access score of 8.7, which allows for seamless communication on-the-go. Five9, with a score of 7.1, is noted for lacking some mobile functionalities that users desire.
- Reviewers say that Five9's Automatic Call Distribution feature scores a solid 9.0, providing effective call routing capabilities. However, Aircall's score of 8.9 indicates that while it performs well, it may not offer the same level of customization that some users appreciate in Five9.
- Users report that Aircall's Session Recording feature, scoring 9.1, is praised for its clarity and ease of access. Five9 matches this score, but reviewers mention that Aircall's integration with other tools makes it more convenient for tracking recorded sessions.
- G2 users highlight that Five9's Performance Evaluation score of 9.0 is a strong point, providing detailed insights into agent performance. However, Aircall's score of 8.9 suggests it still offers valuable evaluation tools, albeit with slightly less depth than Five9.
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Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Five9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
Aircall
Free Trial is available
Five9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
8.7
954
8.3
436
Ease of Use
9.1
964
8.4
444
Ease of Setup
8.7
442
7.9
305
Ease of Admin
8.6
384
8.0
265
Quality of Support
8.5
890
8.2
418
Has the product been a good partner in doing business?
8.1
373
8.5
264
Product Direction (% positive)
8.7
917
7.3
432
Features by Category
Dialing Options
Not enough data
9.0
133
|
Verified
Not enough data
8.9
127
|
Verified
Not enough data
8.7
127
|
Verified
Agent Tools
Not enough data
8.8
101
|
Verified
Not enough data
8.9
111
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
9.0
134
|
Verified
Automation
Not enough data
8.5
116
|
Verified
Not enough data
8.8
102
|
Verified
Not enough data
8.8
114
|
Verified
Not enough data
8.6
109
|
Verified
Not enough data
8.7
117
|
Verified
Quality Assurance
Not enough data
8.7
45
Not enough data
8.6
44
Not enough data
8.6
46
Engagement
Not enough data
8.5
44
Not enough data
8.5
49
Not enough data
8.4
45
Performance
Not enough data
8.9
47
Not enough data
9.1
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.1
399
|
Verified
9.0
185
|
Verified
Feature Not Available
7.8
137
|
Verified
Feature Not Available
8.0
131
|
Verified
8.1
199
7.4
128
|
Verified
8.0
279
|
Verified
7.7
137
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Functions
8.8
402
|
Verified
8.8
218
|
Verified
8.6
387
|
Verified
8.9
221
|
Verified
8.7
371
|
Verified
8.8
195
|
Verified
Feature Not Available
8.2
130
|
Verified
8.7
310
|
Verified
8.9
158
|
Verified
8.9
327
|
Verified
8.8
178
|
Verified
8.7
355
|
Verified
8.9
176
|
Verified
8.7
314
|
Verified
8.7
158
|
Verified
Administrative
8.8
401
|
Verified
8.3
200
|
Verified
8.9
408
|
Verified
8.8
212
|
Verified
8.7
422
|
Verified
8.4
224
|
Verified
9.0
352
|
Verified
8.7
168
|
Verified
Feature Not Available
8.6
141
|
Verified
Compliance
Not enough data
8.9
53
Not enough data
8.9
56
Not enough data
8.5
51
Management
Not enough data
8.6
50
Not enough data
8.5
53
Not enough data
8.6
54
Not enough data
8.5
54
Integration
Not enough data
8.8
55
Not enough data
8.4
54
Not enough data
8.5
51
Workforce Management
Not enough data
8.4
43
|
Verified
Not enough data
8.6
45
|
Verified
Not enough data
8.2
44
|
Verified
Not enough data
8.1
43
|
Verified
Not enough data
6.8
40
Administration
Not enough data
8.1
43
|
Verified
Not enough data
8.2
47
|
Verified
Not enough data
8.2
47
|
Verified
Not enough data
8.3
41
|
Verified
Not enough data
8.4
39
|
Verified
Platform
8.1
140
8.0
83
8.6
163
7.0
78
8.7
161
8.3
87
9.0
167
8.7
90
9.0
172
8.7
90
8.8
159
8.5
87
8.8
157
8.9
90
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
8.9
161
9.0
85
8.9
159
8.9
84
Administrative
9.1
173
9.1
87
8.9
172
8.8
90
Customer Support
Not enough data
8.1
21
Not enough data
8.2
21
Not enough data
8.0
21
Automation
Not enough data
7.4
20
Not enough data
8.2
20
Not enough data
7.7
19
Artificial Intelligence
Not enough data
7.7
19
Not enough data
7.7
19
Not enough data
7.4
19
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
8.9
47
Not enough data
8.9
47
Not enough data
8.4
41
Not enough data
8.8
43
Not enough data
8.4
33
Internal Use
Not enough data
8.4
42
Not enough data
8.2
37
Not enough data
8.4
36
Not enough data
8.5
39
Not enough data
8.4
40
Not enough data
8.8
41
Generative AI
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.8
330
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
209
|
Verified
Not enough data
8.6
238
Not enough data
Access
8.3
239
Not enough data
8.2
248
|
Verified
Not enough data
8.7
265
|
Verified
Not enough data
Advanced Features
8.0
251
Not enough data
Feature Not Available
Not enough data
8.8
284
|
Verified
Not enough data
Calling
9.3
345
Not enough data
8.7
301
Not enough data
9.2
340
Not enough data
9.1
349
Not enough data
Contacts
8.8
336
Not enough data
8.7
315
Not enough data
Feature Not Available
Not enough data
Insights
8.5
331
Not enough data
8.6
319
Not enough data
Feature Not Available
Not enough data
7.8
267
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
8.7
48
Not enough data
8.1
45
Not enough data
8.4
41
Not enough data
8.9
47
Not enough data
8.7
46
Not enough data
6.8
38
Not enough data
8.4
43
Not enough data
7.6
46
Workforce Management Platform Features
Not enough data
8.4
36
Not enough data
8.6
39
Not enough data
8.4
41
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.2
35
Not enough data
8.2
37
Not enough data
8.3
37
Not enough data
7.1
35
Not enough data
8.3
38
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Categories
Categories
Shared Categories
Aircall and Five9 Intelligent Cloud Contact Center Platform are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Aircall is categorized as Outbound Call Tracking and VoIP Providers
Five9 Intelligent Cloud Contact Center Platform is categorized as Call Compliance, Auto Dialer, Contact Center Workforce, Live Chat, Speech Analytics, Contact Center Quality Assurance, Workforce Management, ServiceNow Store Apps, and Customer Service Automation
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.1%
Information Technology and Services
8.5%
Consumer Services
6.0%
Financial Services
5.1%
Logistics and Supply Chain
3.7%
Other
66.6%
Consumer Services
8.5%
Financial Services
7.9%
Insurance
7.3%
Information Technology and Services
6.5%
Telecommunications
5.3%
Other
64.6%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Five9 Intelligent Cloud Contact Center Platform
Most Helpful Favorable Review
Justin L.
Verified User in Hospital & Health Care
Five9 is very easy to use and administer. It works great in a small call center environment. My implementation manager was fantastic. Technical support has been great. They resolve my issues in a timely manner and follow up via phone and email. ...
Most Helpful Critical Review
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Justin L.
Verified User in Hospital & Health Care
Five9 is very easy to use and administer. It works great in a small call center environment. My implementation manager was fantastic. Technical support has been great. They resolve my issues in a timely manner and follow up via phone and email. ...
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Casey R.
Verified User in Computer Software
Thats about as far as the the conveniences went. When you set times to call back a client, flag a customer as disinterested, or remove someone from call list altogether, the system flat out never worked. Not one time. Can you imagine how angry customers...
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Does five9 have a mobile app?
2 comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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