Compare Aircall and Dialpad Connect 
At a Glance
Market Segments
Small-Business (56.4% of reviews)
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$25 Per user, per month invoiced annually
Aircall
Star Rating
(1,187)4.3 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansDialpad Connect
Star Rating
(1,862)4.4 out of 5
Market Segments
Small-Business (56.4% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in its Call Routing feature, scoring 9.0, which allows for efficient management of incoming calls. In contrast, Dialpad Connect also performs well with a score of 9.1, but some users mention that its routing can be less intuitive at times.
- Reviewers mention that Aircall's Voicemail to Email feature is highly effective, scoring 9.1, making it easy to manage messages. Dialpad Connect, while also strong in this area, scores slightly lower at 8.9, with some users noting that the integration could be smoother.
- G2 users highlight Aircall's Call Recording feature, which scores an impressive 9.0, as a vital tool for training and quality assurance. Dialpad Connect also offers this feature but scores slightly lower at 9.0, with some users expressing a desire for more advanced playback options.
- Users on G2 report that Aircall's File Sharing functionality is robust, scoring 9.3, which enhances collaboration during calls. Dialpad Connect matches this with a score of 9.3, but reviewers mention that its interface for sharing files could be more user-friendly.
- Reviewers mention that Dialpad Connect shines in Video Conferencing, scoring 8.3, with many praising its high-quality video and ease of use. Aircall, however, has a lower score of 5.5 in this area, indicating that users find its video capabilities lacking.
- Users say that Aircall's Queue Management feature, scoring 8.8, is particularly effective for handling high call volumes. Dialpad Connect also performs well with a score of 8.8, but some users report that its queue features could benefit from more customization options.
Featured Products
Sponsored
Canvs AI
(130)
Contact Center
Visit Website
Sponsored
Chattermill
(167)
Contact Center
Visit Website
Sponsored
Pocus
(92)
Contact Center
Visit Website
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Aircall
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.7
954
9.0
1,412
Ease of Use
9.1
964
9.1
1,426
Ease of Setup
8.7
442
8.7
586
Ease of Admin
8.6
384
8.6
540
Quality of Support
8.5
890
8.6
1,236
Has the product been a good partner in doing business?
8.1
373
8.6
529
Product Direction (% positive)
8.7
917
8.5
1,309
Features by Category
Lead Facilitation
Not enough data
7.8
19
Not enough data
7.3
19
Not enough data
7.8
19
Not enough data
7.8
20
Organization
Not enough data
7.8
19
Not enough data
8.8
20
Not enough data
8.7
19
Performance Analysis
Not enough data
8.0
21
Not enough data
8.2
21
Sales Analysis
Not enough data
7.7
19
Not enough data
7.6
19
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Channels
9.1
399
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
199
Not enough data
8.0
279
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Functions
8.8
402
|
Verified
Not enough data
8.6
387
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
310
|
Verified
Not enough data
8.9
327
|
Verified
Not enough data
8.7
355
|
Verified
Not enough data
8.7
314
|
Verified
Not enough data
Administrative
8.8
401
|
Verified
Not enough data
8.9
408
|
Verified
Not enough data
8.7
422
|
Verified
Not enough data
9.0
352
|
Verified
Not enough data
Feature Not Available
Not enough data
Feedback Management
Not enough data
8.0
16
Not enough data
8.6
15
Not enough data
8.6
16
Feedback Analysis
Not enough data
8.9
16
Not enough data
8.6
16
Not enough data
8.4
15
Feedback Sources
Not enough data
8.4
15
Not enough data
8.2
14
Not enough data
7.9
15
Not enough data
8.7
15
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
8.1
140
Not enough data
8.6
163
Not enough data
8.7
161
Not enough data
9.0
167
Not enough data
9.0
172
Not enough data
8.8
159
Not enough data
8.8
157
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
8.9
161
Not enough data
8.9
159
Not enough data
Administrative
9.1
173
Not enough data
8.9
172
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.8
330
|
Verified
9.2
762
|
Verified
Feature Not Available
8.3
350
|
Verified
Feature Not Available
9.1
632
|
Verified
Feature Not Available
8.4
349
|
Verified
8.1
209
|
Verified
8.8
496
|
Verified
8.6
238
9.2
551
|
Verified
Access
8.3
239
8.7
449
|
Verified
8.2
248
|
Verified
8.8
488
|
Verified
8.7
265
|
Verified
9.1
607
|
Verified
Advanced Features
8.0
251
8.8
518
|
Verified
Feature Not Available
8.8
435
|
Verified
8.8
284
|
Verified
9.4
669
|
Verified
Calling
9.3
345
8.9
587
8.7
301
Feature Not Available
9.2
340
9.1
618
9.1
349
9.1
633
Contacts
8.8
336
8.7
630
8.7
315
8.6
558
Feature Not Available
8.5
499
Insights
8.5
331
8.5
475
8.6
319
8.7
536
Feature Not Available
Feature Not Available
7.8
267
Feature Not Available
Feature Not Available
8.3
388
Extensions
Not enough data
8.7
90
|
Verified
Not enough data
9.1
96
|
Verified
Not enough data
9.0
79
|
Verified
Features
Not enough data
9.1
121
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
112
|
Verified
Not enough data
9.3
83
|
Verified
Not enough data
8.8
98
|
Verified
Categories
Categories
Shared Categories
Aircall and Dialpad Connect are categorized as Outbound Call Tracking and VoIP Providers
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI) and Contact Center
Dialpad Connect is categorized as UCaaS Platforms, AI Sales Assistant, Google Workspace Communication Tools, and Feedback Analytics
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.1%
Information Technology and Services
8.5%
Consumer Services
6.0%
Financial Services
5.1%
Logistics and Supply Chain
3.7%
Other
66.6%
Computer Software
7.8%
Information Technology and Services
7.1%
Real Estate
5.6%
Marketing and Advertising
5.6%
Financial Services
5.5%
Other
68.3%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Dialpad Connect
Most Helpful Favorable Review
Julia L.
Verified User in Information Technology and Services
It is a very simple software to use. I am able to make and receive calls. It is easy to see when someone is calling, and it keeps a log of who answeres and how long they were on the phone.
Most Helpful Critical Review
Tyler S.
Verified User in Leisure, Travel & Tourism
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Julia L.
Verified User in Information Technology and Services
It is a very simple software to use. I am able to make and receive calls. It is easy to see when someone is calling, and it keeps a log of who answeres and how long they were on the phone.
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Tyler S.
Verified User in Leisure, Travel & Tourism
- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...
Alternatives
Discussions
do you have a true integration with hubspot?
2 comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What are others best practices using Dialpad?
2 comments
RC
You can call( obviously) , you can text( which is direct) , you cab have multiple departments( different lines for individuals) ...its very user friendly Read more
Are you making an update to make it easier to see which calls are coming from which department?
2 comments
NY
This is something I'd like to see as well. In Dialpad ES, you can view each separate leg of the call log, but there's nothing tying the separate logs...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
