Compare Ada Software and Zoom Virtual Agent 
At a Glance
Market Segments
Mid-Market (61.4% of reviews)
Mid-Market (78.7% of reviews)
Entry-Level Pricing
No pricing available
$ < 50,000 annual customer service requests
Ada
Star Rating
(154)4.6 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AdaZoom Virtual Agent
Star Rating
(188)4.5 out of 5
Market Segments
Mid-Market (78.7% of reviews)
Entry-Level Pricing
$ < 50,000 annual customer service requests
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Virtual Agent excels in its Quality of Support, scoring 9.0 compared to Ada's 9.4, indicating that while both provide strong support, Ada may have a slight edge in responsiveness and assistance.
- Reviewers mention that Ada offers superior Customization options, with a score of 8.7 versus Zoom's 7.4, allowing users to tailor their chatbots more effectively to meet specific business needs.
- G2 users highlight that Zoom Virtual Agent has a more user-friendly Ease of Use rating of 8.6, while Ada scores 9.0, suggesting that Ada may be easier for new users to navigate and implement.
- Users on G2 report that Ada's Route To Human feature is particularly strong, scoring 9.2 compared to Zoom's 8.3, which may enhance customer experience by providing smoother transitions to human agents when necessary.
- Reviewers say that both platforms have robust Analytics capabilities, but Ada's integration with A/B testing (8.1) is noted as a significant advantage over Zoom's lower score of 6.2, allowing for better optimization of user interactions.
- Users report that while both platforms support Omnichannel engagement, Ada's score of 8.2 suggests a more comprehensive approach to managing customer interactions across various channels compared to Zoom's offerings.
Featured Products
Sponsored
Typewise
(26)
Customer Self-Service
Visit Website
Sponsored
InsertChat
(3)
Customer Self-Service
Visit Website
Sponsored
Squirro
(8)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Ada
No pricing availableZoom Virtual Agent
Standard
$
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
Free Trial
Ada
Free Trial is available
Zoom Virtual Agent
Free Trial is available
Ratings
Meets Requirements
8.7
119
8.6
135
Ease of Use
9.0
122
8.6
135
Ease of Setup
8.7
108
8.5
93
Ease of Admin
8.9
110
8.6
95
Quality of Support
9.4
119
9.0
134
Has the product been a good partner in doing business?
9.4
109
9.4
96
Product Direction (% positive)
9.3
116
8.9
122
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.7
62
7.4
24
8.8
56
7.4
23
9.2
61
8.3
24
8.8
59
7.8
19
8.5
49
Feature Not Available
Platform
8.9
53
7.8
19
8.4
55
7.8
23
8.6
56
8.1
24
7.8
61
7.8
23
8.1
42
6.2
14
8.6
52
7.0
15
8.7
59
6.5
17
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
9.0
16
Not enough data
8.2
10
Not enough data
9.0
12
Not enough data
8.5
9
Not enough data
Support Automation
8.7
13
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.9
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Audio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Video
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Image
Not enough data
Not enough data
Not enough data
Not enough data
Text
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
8.6
68
8.0
42
8.5
65
8.0
77
8.7
43
6.3
24
8.7
19
8.5
27
8.5
24
7.7
33
Self-Service Platform
8.8
23
8.3
41
8.7
26
7.9
39
8.3
27
7.7
41
8.3
28
7.7
33
Meeting Prep - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Automation - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Insights - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accessibility - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and Zoom Virtual Agent are categorized as Chatbots and Customer Self-Service
Unique Categories
Ada is categorized as AI Agents, Conversational Support, Conversational Marketing, and Customer Service Automation
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Virtual Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.0%
Telecommunications
9.2%
Consumer Services
6.5%
Information Technology and Services
5.9%
Retail
5.2%
Other
56.2%
Computer Software
18.6%
Retail
7.4%
Internet
7.4%
Health, Wellness and Fitness
5.9%
Consumer Services
5.9%
Other
54.8%
Most Helpful Reviews
Ada
Most Helpful Favorable Review
Jessica E.
Verified User in Retail
From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...
Most Helpful Critical Review
Michael L.
Verified User in Consumer Goods
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...
Zoom Virtual Agent
Most Helpful Favorable Review
Yvonne M.
Verified User in Computer Software
Solvvy has helped us deflect between 6%~10% of our cases over the last year. One of our main objectives has been to reduce customer’s effort as they are working on resolving an issue or a question, and we believe that Solvvy’s flow help us achieve this...
Most Helpful Critical Review
Verified User in Education Management
Not being able to use workflows outside of zendesk. Not being able to duplicate workflows between instances. Not being able to direct one workflow to another workflow in another instance. Not being able to take user variables from zendesk. (is user...
Jessica E.
Verified User in Retail
From the first sales consultations, through integration & go live and all the way to future developments, one thing is abundantly clear - Ada are here for your business solutions. The passion that runs through each team member is palpable in every...
Yvonne M.
Verified User in Computer Software
Solvvy has helped us deflect between 6%~10% of our cases over the last year. One of our main objectives has been to reduce customer’s effort as they are working on resolving an issue or a question, and we believe that Solvvy’s flow help us achieve this...
Michael L.
Verified User in Consumer Goods
After building out our instance we found out that Ada does not support all of the feature sets that it advertised just because we do not not use Salesforce or Zendesk. Even our implementation team was surprised by this. Something as simple as passing over...
Verified User in Education Management
Not being able to use workflows outside of zendesk. Not being able to duplicate workflows between instances. Not being able to direct one workflow to another workflow in another instance. Not being able to take user variables from zendesk. (is user...
Alternatives
Discussions
Remas
1 comment
RA
Love yuoRead more
What is Ada used for?
1 comment
A
Customer Service. Responding to frequently asked questions and enabling self-service automation.Read more
Ada has no more discussions with answers
Does Solvvy offer a free trial?
1 comment
Official Response from Zoom Virtual Agent
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 comment
Official Response from Zoom Virtual Agent
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 comment
Official Response from Zoom Virtual Agent
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
