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- Accruent Maintenance Connection-vs-ServiceChannel
Compare Accruent Maintenance Connection and ServiceChannel 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Enterprise (71.6% of reviews)
Entry-Level Pricing
$110.00 1 Per Named User Subscription / Monthly. And $1325 / yearly
No pricing available
Accruent Maintenance Connection
Star Rating
(48)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$110.00 1 Per Named User Subscription / Monthly. And $1325 / yearly
Browse all 2 pricing plansServiceChannel
Star Rating
(90)3.9 out of 5
Market Segments
Enterprise (71.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceChannelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ServiceChannel excels in asset tracking with a high score of 9.8 for Asset Register, while Accruent Maintenance Connection offers a solid performance but falls slightly behind in this area.
- Reviewers mention that Accruent Maintenance Connection has a more user-friendly interface, reflected in its higher Ease of Use score of 8.5 compared to ServiceChannel's 7.3, making it easier for teams to adopt and utilize effectively.
- G2 users highlight the superior quality of support provided by Accruent Maintenance Connection, with a score of 9.0, which is significantly higher than ServiceChannel's 7.6, indicating a more responsive and helpful support team.
- Users on G2 note that ServiceChannel has a robust asset tracking feature, particularly in Location and Status tracking, both scoring 9.5, which is crucial for organizations needing precise asset management.
- Reviewers say that Accruent Maintenance Connection shines in its predictive maintenance capabilities, scoring 9.7, which helps organizations proactively manage their maintenance needs, while ServiceChannel's score in this area is not as strong.
- Users report that the reporting and dashboard functionalities are slightly better in Accruent Maintenance Connection, with a score of 8.5 compared to ServiceChannel's 8.3, allowing for more insightful data analysis and decision-making.
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Pricing
Entry-Level Pricing
Accruent Maintenance Connection
Professional
$110.00
1 Per Named User Subscription / Monthly. And $1325 / yearly
Completely scalable and flexible + No hidden costs + All standard desktop CMMS functionalities included.
- Cloud Deployment: No up-front software costs. System database back-ups. Monthly automatic software upgrades
- On- Premise Deployment: Self-hosted web application. A perpetual licensing option. Self-service upgrades
- Single-site to multi-site scalability
ServiceChannel
No pricing availableFree Trial
Accruent Maintenance Connection
Free Trial is available
ServiceChannel
No trial information availableRatings
Meets Requirements
8.9
41
7.4
80
Ease of Use
8.5
41
7.3
82
Ease of Setup
8.2
30
6.9
41
Ease of Admin
8.2
36
7.8
41
Quality of Support
9.0
40
7.6
77
Has the product been a good partner in doing business?
9.2
35
8.1
41
Product Direction (% positive)
8.6
41
7.6
79
Features by Category
Asset Definition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
6.2
7
Not enough data
7.1
7
Not enough data
6.2
7
Platform Performance
Not enough data
6.9
7
Not enough data
7.4
7
Platform Functionality
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
7.5
6
Platform Additional Functionality
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
6.7
6
Generative AI
Not enough data
Feature Not Available
Asset Definition
9.8
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
Asset Tracking
Not enough data
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
Inventory
8.3
7
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
Depreciation
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
9.3
7
Not enough data
9.3
7
Not enough data
9.7
5
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Field Service
9.7
6
Not enough data
9.7
6
Not enough data
8.3
5
Not enough data
Monitoring
9.7
6
Not enough data
9.4
6
Not enough data
8.0
5
Not enough data
Contract & Warranty
7.0
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Analytics
9.3
5
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
Integration
8.1
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CMMS Platform Features
9.0
32
|
Verified
8.5
8
9.2
31
|
Verified
7.6
9
8.8
17
|
Verified
Feature Not Available
8.0
21
|
Verified
Not enough data
8.5
24
|
Verified
Not enough data
8.9
18
|
Verified
8.3
8
8.7
26
|
Verified
Feature Not Available
8.5
13
|
Verified
Not enough data
Feature Not Available
7.7
8
8.5
29
|
Verified
8.3
8
Facility Management Platform Features
Not enough data
7.6
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
7.7
18
Not enough data
7.3
21
Not enough data
Feature Not Available
Not enough data
7.3
23
Not enough data
7.3
15
Not enough data
7.4
16
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Accruent Maintenance Connection and ServiceChannel are categorized as CMMS and Enterprise Asset Management (EAM)
Unique Categories
Accruent Maintenance Connection has no unique categories
ServiceChannel is categorized as Contractor Management, Asset Tracking, ServiceNow Store Apps, and Facility Management
Reviews
Reviewers' Company Size
Accruent Maintenance Connection
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceChannel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
10.4%
Mining & Metals
8.3%
Broadcast Media
8.3%
Government Administration
6.3%
Automotive
6.3%
Other
60.4%
Retail
28.4%
Apparel & Fashion
9.1%
Restaurants
6.8%
Facilities Services
6.8%
Construction
6.8%
Other
42.0%
Most Helpful Reviews
Accruent Maintenance Connection
Most Helpful Favorable Review
John W.
Verified User in Automotive
Hierarchy tree logic of asset organization. Asset data and attachments. Labor reports, asset data and history reports.
Most Helpful Critical Review
Verified User in Government Administration
It can be hard to find previous work orders. There is too much searching when trying to find previous reports. It should all be in one easy spot to access.
ServiceChannel
Most Helpful Favorable Review
Jon N.
Verified User in Apparel & Fashion
Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and...
Most Helpful Critical Review
Verified User in Non-Profit Organization Management
The inflexibility to change data categories to match our organization. The drop off of support. The add on fees for reporting and the lack of notification of systemwide issues/fixes and upgrades.
John W.
Verified User in Automotive
Hierarchy tree logic of asset organization. Asset data and attachments. Labor reports, asset data and history reports.
Jon N.
Verified User in Apparel & Fashion
Overall it is easy to use for first time users if set up right. The PM part, Proposal approval and invoice section work well with no problems. The system is hardly ever down which makes the system very reliable. The support team are are well trained and...
Verified User in Government Administration
It can be hard to find previous work orders. There is too much searching when trying to find previous reports. It should all be in one easy spot to access.
Verified User in Non-Profit Organization Management
The inflexibility to change data categories to match our organization. The drop off of support. The add on fees for reporting and the lack of notification of systemwide issues/fixes and upgrades.
Discussions
Does Maintenance Connection offer on premise and cloud based options
2 comments
Official Response from Accruent Maintenance Connection
Every company and project is unique and we use this six section implementation strategy as a guideline to create a tailored approach for every new customer.Read more
Does Maintenance Connection offer on premise and cloud based options
2 comments
Official Response from Accruent Maintenance Connection
Every company and project is unique and we use this six section implementation strategy as a guideline to create a tailored approach for every new customer.Read more
Accruent Maintenance Connection has no more discussions with answers
ServiceChannel has no discussions with answers
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