Compare Abstrakt Software and Balto 
At a Glance
Market Segments
Small-Business (54.2% of reviews)
Mid-Market (49.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Abstrakt Software
Star Rating
(85)4.7 out of 5
Market Segments
Small-Business (54.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Abstrakt SoftwareBalto
Star Rating
(551)4.8 out of 5
Market Segments
Mid-Market (49.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BaltoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Balto excels in its Call Analytics features, particularly in Lead Qualification with a score of 9.4, while Abstrakt Software falls short with a score of 8.4, indicating that Balto provides more effective tools for identifying potential leads.
- Users report that Balto's Machine Learning capabilities are superior, scoring 9.4 compared to Abstrakt's 8.7. This suggests that Balto offers more advanced predictive analytics, which can enhance decision-making processes.
- G2 users highlight Balto's Quality of Support as a strong point, with a score of 9.6, while Abstrakt Software's score of 9.4 indicates slightly less satisfaction. Reviewers say that Balto's support team is more responsive and helpful in resolving issues.
- Users on G2 mention that Balto's Generative AI features, particularly in AI Text Summarization, are rated at 9.5, significantly outperforming Abstrakt's score of 7.7. This suggests that Balto provides more effective tools for summarizing large volumes of text.
- Reviewers say that Balto's Training resources, especially the Knowledge Base, are rated at 9.4, while Abstrakt's score of 8.9 indicates a less comprehensive resource. Users appreciate Balto's extensive documentation and training materials.
- Users report that Balto's Agent Performance Management features, particularly in Customer Scoring, score 9.5, while Abstrakt's score of 8.5 suggests that Balto offers more robust tools for evaluating agent performance and customer interactions.
Pricing
Entry-Level Pricing
Abstrakt Software
No pricing availableBalto
No pricing availableFree Trial
Abstrakt Software
No trial information availableBalto
No trial information availableRatings
Meets Requirements
9.1
63
9.5
396
Ease of Use
9.5
62
9.6
399
Ease of Setup
9.0
19
9.6
209
Ease of Admin
9.4
19
9.4
115
Quality of Support
9.4
62
9.6
385
Has the product been a good partner in doing business?
9.7
19
9.8
117
Product Direction (% positive)
9.6
59
9.8
362
Features by Category
Call Analytics
9.3
34
9.4
200
8.7
32
9.4
205
8.6
31
9.4
216
Feature Not Available
Feature Not Available
Agent Performance Management
8.5
29
Feature Not Available
8.0
34
9.2
197
8.4
31
9.4
214
Generative AI
6.4
12
9.4
130
Quality Assurance
9.5
18
9.6
156
9.4
18
9.5
154
8.9
19
9.5
151
Engagement
9.2
18
9.5
159
9.0
19
9.5
155
9.6
19
9.5
157
Performance
9.0
19
9.5
155
9.5
19
9.7
157
Generative AI
Feature Not Available
9.4
120
8.8
7
9.3
120
Training
8.9
25
9.4
151
9.3
26
9.5
147
9.2
26
9.3
140
Feature Not Available
Feature Not Available
Feedback
Feature Not Available
9.5
138
9.2
24
9.4
148
9.3
25
9.4
141
9.2
23
9.3
143
9.1
25
9.3
145
8.8
23
9.4
146
Feature Not Available
9.3
142
Generative AI
7.7
11
9.4
78
Categories
Categories
Shared Categories
Abstrakt Software and Balto are categorized as Conversation Intelligence, Sales Coaching, and Contact Center Quality Assurance
Unique Categories
Abstrakt Software has no unique categories
Balto has no unique categories
Reviews
Reviewers' Company Size
Abstrakt Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
22.9%
Computer Software
15.7%
Hospitality
8.4%
Outsourcing/Offshoring
6.0%
Insurance
6.0%
Other
41.0%
Insurance
51.1%
Consumer Services
9.4%
Financial Services
5.2%
Telecommunications
4.2%
Hospital & Health Care
3.6%
Other
26.5%
Most Helpful Reviews
Abstrakt Software
Most Helpful Favorable Review
Justin H.
Verified User
Abstrakt makes finding the right script a no-brainer
Most Helpful Critical Review
Francisco C.
Verified User in Logistics and Supply Chain
Sometimes the system do not understand me
Balto
Most Helpful Favorable Review
samantha v.
Verified User in Consumer Services
I like that it stays to the side of the screen and is not in my way when navigating through my work.
Most Helpful Critical Review
Jessica H.
Verified User in Insurance
I don't particularly appreciate how the system sometimes does not pick up when you state prompts or when there is a failure to start up properly.
Justin H.
Verified User
Abstrakt makes finding the right script a no-brainer
samantha v.
Verified User in Consumer Services
I like that it stays to the side of the screen and is not in my way when navigating through my work.
Francisco C.
Verified User in Logistics and Supply Chain
Sometimes the system do not understand me
Jessica H.
Verified User in Insurance
I don't particularly appreciate how the system sometimes does not pick up when you state prompts or when there is a failure to start up properly.
Alternatives
Discussions
What is abstract software used for?
1 comment
CD
Abstrakt is a real-time call coaching software that can be used by sales reps or agents when live on a call. It provides automated playbooks and recommended...Read more
What is abstract software?
1 comment
CD
Abstrakt is a real-time call coaching software. It's transforming the sales world as it's focused on real-time, live on a call... not post-call analytics.Read more
How do abstracts work?
1 comment
Official Response from Abstrakt Software
Abstrakt is a real-time call coaching software.
It can be used as a standalone software or integrated with your current dialer or sales engagement...Read more
Has there been any thought of Balto in a higher-education context ?
2 comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 comments
LT
Certainly.Read more
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