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- 8x8 Contact Center-vs-Mitel MiCloud Connect
Compare 8x8 Contact Center and Mitel MiCloud Connect 
At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Small-Business (45.8% of reviews)
Entry-Level Pricing
No pricing available
$20.99 /user/month
8x8 Contact Center
Star Rating
(203)4.0 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact CenterMitel MiCloud Connect
Star Rating
(231)3.8 out of 5
Market Segments
Small-Business (45.8% of reviews)
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect excels in its IVR functionality, boasting a score of 9.5, which reviewers say provides a seamless experience for managing incoming calls. In contrast, 8x8 Contact Center's IVR score is lower at 8.5, indicating a slight edge for Mitel in this area.
- Reviewers mention that 8x8 Contact Center shines in its call monitoring capabilities, scoring 8.3 compared to Mitel's 8.1. Users on G2 appreciate the detailed insights provided by 8x8, which help in performance evaluation and agent training.
- G2 users highlight that Mitel MiCloud Connect offers superior desk-to-desk calling features, achieving a score of 9.0. Users say this functionality enhances internal communication, while 8x8's score of 8.4 suggests it may not be as robust in this area.
- Users say that 8x8 Contact Center provides a more user-friendly experience with a higher ease of use rating of 8.2 compared to Mitel's 7.8. Reviewers mention that this makes onboarding new team members easier and more efficient.
- Reviewers mention that Mitel MiCloud Connect has a strong performance in session recording, scoring 9.0, which users say is crucial for compliance and training purposes. In comparison, 8x8's session recording score of 8.6 indicates it is still effective but not as highly rated.
- Users report that 8x8 Contact Center's mobile access features are rated at 7.6, slightly better than Mitel's 7.0. Reviewers mention that this flexibility is essential for remote work scenarios, making 8x8 a more appealing option for teams that require mobility.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing availableMitel MiCloud Connect
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
8x8 Contact Center
No trial information availableMitel MiCloud Connect
No trial information availableRatings
Meets Requirements
8.3
173
8.1
187
Ease of Use
8.2
176
7.8
188
Ease of Setup
7.6
95
7.3
129
Ease of Admin
8.0
98
7.2
129
Quality of Support
8.0
168
7.2
171
Has the product been a good partner in doing business?
8.4
98
7.4
129
Product Direction (% positive)
7.8
173
6.2
179
Features by Category
Channels
9.0
85
|
Verified
8.3
20
|
Verified
7.1
52
|
Verified
7.0
9
|
Verified
7.3
55
|
Verified
6.8
10
|
Verified
7.8
50
|
Verified
7.1
12
|
Verified
7.5
52
|
Verified
7.4
12
|
Verified
Generative AI
5.8
24
Feature Not Available
Functions
8.2
84
|
Verified
8.3
10
|
Verified
8.5
83
|
Verified
7.8
10
|
Verified
8.4
77
|
Verified
8.7
9
|
Verified
8.0
62
|
Verified
8.2
10
|
Verified
7.8
59
7.7
10
|
Verified
8.4
75
|
Verified
9.5
13
|
Verified
7.8
73
9.1
13
|
Verified
8.2
66
|
Verified
9.1
9
|
Verified
Administrative
7.8
72
|
Verified
8.3
7
|
Verified
8.7
81
|
Verified
7.1
7
|
Verified
8.3
87
|
Verified
7.1
7
|
Verified
8.7
71
|
Verified
9.0
7
|
Verified
7.9
61
|
Verified
7.3
5
|
Verified
Workforce Management
7.3
19
|
Verified
Not enough data
6.8
17
|
Verified
Not enough data
5.8
12
|
Verified
Not enough data
5.5
13
|
Verified
Not enough data
7.2
16
Not enough data
Administration
7.0
19
|
Verified
Not enough data
7.3
20
|
Verified
Not enough data
7.7
22
|
Verified
Not enough data
5.7
12
|
Verified
Not enough data
6.4
16
|
Verified
Not enough data
Platform
7.9
7
Not enough data
8.2
12
Not enough data
8.7
10
Not enough data
8.3
12
Not enough data
7.9
11
Not enough data
8.6
12
Not enough data
8.7
9
Not enough data
Generative AI
6.4
6
Not enough data
Workforce Management
8.5
11
Not enough data
8.3
9
Not enough data
Administrative
9.3
10
Not enough data
9.1
11
Not enough data
Basic Communication
Not enough data
8.5
120
|
Verified
Not enough data
7.2
34
|
Verified
Not enough data
7.0
52
|
Verified
Not enough data
7.4
47
|
Verified
Not enough data
8.1
84
|
Verified
Not enough data
9.0
114
|
Verified
Access
Not enough data
7.1
53
|
Verified
Not enough data
7.4
48
|
Verified
Not enough data
7.7
56
|
Verified
Advanced Features
Not enough data
7.7
89
|
Verified
Not enough data
7.9
96
|
Verified
Not enough data
8.7
105
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
8x8 Contact Center and Mitel MiCloud Connect are categorized as Contact Center
Unique Categories
8x8 Contact Center is categorized as Contact Center Workforce and Call Center Infrastructure (CCI)
Mitel MiCloud Connect is categorized as UCaaS Platforms and VoIP
Reviews
Reviewers' Company Size
8x8 Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel MiCloud Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.0%
Information Technology and Services
6.7%
Hospital & Health Care
6.7%
Security and Investigations
6.2%
Banking
5.7%
Other
61.7%
Information Technology and Services
6.5%
Financial Services
6.0%
Insurance
5.6%
Construction
4.6%
Real Estate
4.2%
Other
73.1%
Most Helpful Reviews
8x8 Contact Center
Most Helpful Favorable Review
Tamara N.
Verified User in Health, Wellness and Fitness
The difference between our old system and 8 x 8 proved to be a win for our company. The phones do NOT go down as they did with our last provider.
Most Helpful Critical Review
Verified User in Utilities
Our end users require use of both the softphone and the contact center. Having both options running causes users to miss use the platform after many many attempts at training them, and it is still confusing to many. If there was a proper way to combine both...
Mitel MiCloud Connect
Most Helpful Favorable Review
Tad A.
Verified User in Government Administration
I love how easy it is to use! Mitel Connect is easy to set up and ongoing maintenance
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Tamara N.
Verified User in Health, Wellness and Fitness
The difference between our old system and 8 x 8 proved to be a win for our company. The phones do NOT go down as they did with our last provider.
Tad A.
Verified User in Government Administration
I love how easy it is to use! Mitel Connect is easy to set up and ongoing maintenance
Verified User in Utilities
Our end users require use of both the softphone and the contact center. Having both options running causes users to miss use the platform after many many attempts at training them, and it is still confusing to many. If there was a proper way to combine both...
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Alternatives
Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 comment
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
Password Policy & Mobile Client
1 comment
Official Response from Mitel MiCloud Connect
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel MiCloud Connect has no more discussions with answers
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