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8x8 Contact Center
8x8 Contact Center
(227)
4.1 out of 5
8x8 Contact Center
By 8x8
Get a quote
Optimized for quick response
Amazon Connect
Amazon Connect
(69)
4.4 out of 5
Amazon Connect
By Amazon Web Services (AWS)
At a Glance
8x8 Contact Center
8x8 Contact Center
Star Rating
(227)4.1 out of 5
Market Segments
Mid-Market (54.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 Contact Center
Amazon Connect
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon Connect
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Amazon Connect excels in ease of use, with users highlighting its straightforward integration with platforms like Zendesk and its low latency, making it a preferred choice for remote customer service operations.
  • Users say that 8x8 Contact Center provides personalized support, with feedback praising the one-on-one help that enhances communication about issues, which can be particularly beneficial for teams needing tailored assistance.
  • Reviewers mention that Amazon Connect's cloud-based infrastructure allows companies to save on hardware costs, as it eliminates the need for servers and maintenance, making it a cost-effective solution for many businesses.
  • According to verified reviews, 8x8 Contact Center is recognized for its robust API capabilities, which users appreciate for simplifying data transfer processes to data warehouses, showcasing its strength in integration and data management.
  • G2 reviewers highlight that Amazon Connect offers a wide range of features, including performance tracking tools, which users find invaluable for monitoring customer service metrics and improving operational efficiency.
  • Users report that while 8x8 Contact Center has a solid performance, it sometimes faces challenges in configuration, with some reviewers noting that it can struggle to meet specific workflow needs compared to the more flexible setup of Amazon Connect.
Pricing
Entry-Level Pricing
8x8 Contact Center
No pricing available
Amazon Connect
No pricing available
Free Trial
8x8 Contact Center
No trial information available
Amazon Connect
Free Trial is available
Ratings
Meets Requirements
8.4
193
9.1
50
Ease of Use
8.3
197
9.2
51
Ease of Setup
7.7
115
9.1
23
Ease of Admin
8.1
112
9.2
16
Quality of Support
8.1
187
8.9
40
Has the product been a good partner in doing business?
8.4
112
9.0
15
Product Direction (% positive)
8.0
194
8.4
45
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Auto DialerHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
7.8
124
9.0
46
Channels
9.0
100
|
Verified
9.2
22
|
Verified
6.9
65
|
Verified
8.5
19
7.4
67
|
Verified
9.5
19
|
Verified
7.8
60
|
Verified
Feature Not Available
7.6
62
|
Verified
8.8
20
Generative AI
6.1
34
8.3
6
Functions
8.3
96
|
Verified
9.1
38
|
Verified
8.6
95
|
Verified
9.1
38
|
Verified
8.5
89
|
Verified
8.9
34
|
Verified
8.1
73
|
Verified
8.9
20
|
Verified
7.9
69
9.0
21
8.5
85
|
Verified
8.9
19
8.1
84
9.6
19
|
Verified
8.3
77
|
Verified
8.9
20
|
Verified
Agentic AI - Contact Center
7.0
5
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
Administrative
8.0
83
|
Verified
8.9
31
8.8
92
|
Verified
9.3
28
|
Verified
8.4
97
|
Verified
9.0
34
|
Verified
8.7
81
|
Verified
9.3
20
8.0
71
|
Verified
9.4
16
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
7.3
32
Not enough data
Workforce Management
7.6
25
|
Verified
Not enough data
7.4
23
|
Verified
Not enough data
6.8
17
|
Verified
Not enough data
6.6
18
Not enough data
7.3
21
Not enough data
Administration
7.5
25
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
6.8
18
|
Verified
Not enough data
7.0
21
|
Verified
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
8.4
17
Not enough data
Platform
7.7
10
Not enough data
8.4
15
Not enough data
8.6
14
Not enough data
8.4
16
Not enough data
8.2
15
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
Generative AI
6.1
9
Not enough data
Workforce Management
8.7
15
Not enough data
8.5
13
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
14
Not enough data
9.0
15
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
8x8 Contact Center
8x8 Contact Center
Amazon Connect
Amazon Connect
Unique Categories
8x8 Contact Center
Amazon Connect
Amazon Connect has no unique categories
Reviews
Reviewers' Company Size
8x8 Contact Center
8x8 Contact Center
Small-Business(50 or fewer emp.)
36.9%
Mid-Market(51-1000 emp.)
54.2%
Enterprise(> 1000 emp.)
8.9%
Amazon Connect
Amazon Connect
Small-Business(50 or fewer emp.)
13.8%
Mid-Market(51-1000 emp.)
50.0%
Enterprise(> 1000 emp.)
36.2%
Reviewers' Industry
8x8 Contact Center
8x8 Contact Center
Financial Services
11.7%
Information Technology and Services
7.9%
Hospital & Health Care
6.1%
Security and Investigations
5.6%
Banking
5.6%
Other
63.1%
Amazon Connect
Amazon Connect
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Alternatives
8x8 Contact Center
8x8 Contact Center Alternatives
Five9 Intelligent Cloud Contact Center Platform
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NiCE CXone Mpower
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GoTo Connect
GoTo Connect
Add GoTo Connect
Talkdesk
Talkdesk
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Amazon Connect
Amazon Connect Alternatives
Talkdesk
Talkdesk
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NiCE CXone Mpower
NiCE CXone Mpower
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Genesys Cloud CX
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Five9 Intelligent Cloud Contact Center Platform
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Discussions
8x8 Contact Center
8x8 Contact Center Discussions
How can the 8x8 Contact Center include usage minutes with every license?
1 Comment
Official Response from 8x8 Contact Center
Unlike all other CCaaS providers, 8x8 owns native VoIP technology which enables us to include usage minutes with every license and allows us to manage,...Read more
How has your overall experience been with this product?
1 Comment
PT
Using 8x8 with Salesforce has overall been a very pleasant experience. The ability to create tasks attached to various numbers when customers call in, along...Read more
How can I get someone to help me with creating custom reports for VCC?
1 Comment
William G.
WG
8x8 Platform Analytics gives you some flexibility with regard to creating custom reports. It is very limited, though. When making my reports, I would just...Read more
See all discussions
Amazon Connect
Amazon Connect Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
uday t.
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
See all discussions
Ask 8x8 Contact Center a QuestionContact 8x8 Contact Center
Ask Connect a QuestionContact Connect

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Add Product
8x8 Contact Center
8x8 Contact Center
Get a quote
Optimized for quick response
Amazon Connect
Amazon Connect