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Compare SurveyLab and SurveyMonkey

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At a Glance
SurveyLab
SurveyLab
Star Rating
(98)4.4 out of 5
Market Segments
Small-Business (60.6% of reviews)
Information
Entry-Level Pricing
$49 per month
Browse all 4 pricing plans
SurveyMonkey
SurveyMonkey
Star Rating
(22,930)4.4 out of 5
Market Segments
Small-Business (36.2% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about SurveyMonkey
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that SurveyMonkey excels in its "Survey Builder" feature, with a score of 9.0, making it easy to create surveys quickly. In contrast, SurveyLab's "Survey Builder" received a slightly higher score of 9.1, indicating a marginally better user experience.
  • Reviewers mention that SurveyLab offers superior "Quality of Support" with a score of 9.3 compared to SurveyMonkey's 8.6. Users appreciate the responsiveness and helpfulness of SurveyLab's support team, which enhances their overall experience.
  • G2 users highlight that SurveyLab's "Customization" options, particularly in "Branding" (9.0), allow for a more personalized survey experience compared to SurveyMonkey's score of 8.3. This feature is crucial for businesses looking to maintain brand consistency.
  • Users on G2 indicate that SurveyMonkey's "Mobile Forms" feature is highly rated at 8.8, but SurveyLab outshines it with a score of 9.2, making it a better choice for users who need to conduct surveys on-the-go.
  • Reviewers say that SurveyLab's "Offline Capability" (8.1) is a significant advantage for users who need to collect data in areas with limited internet access, while SurveyMonkey's score of 7.8 shows it lags behind in this essential functionality.
  • Users report that both platforms have similar scores for "Reporting & Analytics" (8.6), but SurveyLab's additional features in "BI Tools Integration" (8.6) provide a more seamless experience for users looking to analyze data with business intelligence tools.
Featured Products
Pricing
Entry-Level Pricing
SurveyLab
Starter
$49
per month
Browse all 4 pricing plans
SurveyMonkey
No pricing available
Free Trial
SurveyLab
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.1
74
9.0
20,150
Ease of Use
9.2
73
9.2
20,252
Ease of Setup
8.9
27
9.0
7,605
Ease of Admin
9.4
24
8.9
7,495
Quality of Support
9.3
71
8.6
14,263
Has the product been a good partner in doing business?
9.3
24
8.8
6,549
Product Direction (% positive)
8.6
69
7.7
19,711
Features by Category
Not enough data
7.7
581
Feedback Management
Not enough data
7.2
56
Not enough data
7.6
56
Not enough data
7.9
55
Feedback Analysis
Not enough data
7.8
52
Not enough data
7.6
53
Not enough data
7.1
52
Feedback Sources
Not enough data
7.9
53
Not enough data
9.2
53
Not enough data
7.5
51
Not enough data
7.3
51
Generative AI
Not enough data
7.1
49
Not enough data
Feature Not Available
Survey Management
9.1
29
9.0
1092
8.9
32
8.9
1130
8.9
30
8.5
1053
8.9
31
8.8
1096
Survey Customization
8.9
29
8.5
892
9.0
28
8.3
923
8.6
28
8.2
827
8.7
25
8.2
653
Survey Insights
8.6
28
8.6
1047
8.6
24
8.1
691
8.4
27
8.6
997
8.8
27
8.4
891
8.6
64
8.5
1,209
Customization
8.1
7
8.8
150
8.3
7
8.5
134
8.8
7
8.9
154
9.0
8
8.8
163
Additional Functionality
8.8
7
8.3
120
8.1
7
7.8
99
8.6
7
8.4
142
8.9
6
8.1
100
9.2
8
8.8
147
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
8.9
142
Not enough data
Platform Basics
8.8
8
Not enough data
9.0
8
Not enough data
8.8
7
Not enough data
Platform Content
8.5
8
Not enough data
9.2
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
Platform Additional Functionality
8.6
7
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
Platform
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Categories
Categories
Shared Categories
SurveyLab
SurveyLab
SurveyMonkey
SurveyMonkey
SurveyLab and SurveyMonkey are categorized as Online Form Builder and Survey
Unique Categories
SurveyLab
SurveyLab is categorized as Employee Engagement
SurveyMonkey
SurveyMonkey is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
SurveyLab
SurveyLab
Small-Business(50 or fewer emp.)
60.6%
Mid-Market(51-1000 emp.)
25.5%
Enterprise(> 1000 emp.)
13.8%
SurveyMonkey
SurveyMonkey
Small-Business(50 or fewer emp.)
36.2%
Mid-Market(51-1000 emp.)
34.1%
Enterprise(> 1000 emp.)
29.7%
Reviewers' Industry
SurveyLab
SurveyLab
Information Technology and Services
12.6%
Education Management
8.4%
Higher Education
6.3%
Marketing and Advertising
5.3%
Market Research
4.2%
Other
63.2%
SurveyMonkey
SurveyMonkey
Education Management
8.6%
Hospital & Health Care
5.9%
Higher Education
5.9%
Marketing and Advertising
5.1%
Non-Profit Organization Management
4.8%
Other
69.7%
Most Helpful Reviews
SurveyLab
SurveyLab
Most Helpful Favorable Review
Joanna L.
JL
Joanna L.
Verified User in Marketing and Advertising

Very helpful during the research. Questionnaire's creator is very intuitional and easy in use. Software also allows to generate comprehensive reports. Support is also helpful and answers very quickly. I highly recommend mysurveylab.com

Most Helpful Critical Review
Chandni A.
CA
Chandni A.
Verified User in Information Technology and Services

I couldn't go further after creating my survey may be because of the free account. I tried to send in the mail to get the survey result but it was failed, I couldn't understand.

SurveyMonkey
SurveyMonkey
Most Helpful Favorable Review
Angela B.
AB
Angela B.
Verified User in Hospitality

Survey Monkey has a wealth of tools that allow you to fully customize your surveys. Data Trends and summaries are easy to use and great for at-a-glance review. Our office can use survey monkey to tailor very specific reviews for virtually anything we need....

Most Helpful Critical Review
Pat M.
PM
Pat M.
Verified User in Market Research

The "collector". Every survey software has their complex aspect that's usually unnecessarily complex and it turns out that SurveyMonkey is no exception. Each survey is associated with a "collector" that contains a set of attributes and settings that...

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Discussions
SurveyLab
SurveyLab Discussions
What's the best way to utilize surveylab?
3 comments
Yao N.
YN
The best way to use surveylab is to be in an eligible country and not use a VPN, have a stable connection, and provide real information.Read more
Can you make the basic plans limit bigger than 1000 respondents?
2 comments
Gihan A.
GA
You cannot increase the limit of the basic plan unless you upgrade to the next plan. 1000 responses is a good amount to understand if your survey has value....Read more
Monty the Mongoose crying
SurveyLab has no more discussions with answers
SurveyMonkey
SurveyMonkey Discussions
How it can be integrated with other applications such as Micrsoft Teams?
9 comments
Kalie B.
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 comments
TB
Yes, you can.Read more
Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable
5 comments
Tharwuah S.
TS
Yes, you can track their IP address but you select for your respondents to be anonymous, then it will not track their IP address. And if it tracks their IP...Read more