Compare 3CLogic Cloud Call Center and Talkdesk 
At a Glance
Market Segments
Enterprise (38.5% of reviews)
Mid-Market (60.7% of reviews)
Entry-Level Pricing
No pricing available
$85.00 1 Per user, Per month
3CLogic Cloud Call Center
Star Rating
(41)4.4 out of 5
Market Segments
Enterprise (38.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about 3CLogic Cloud Call CenterTalkdesk
Star Rating
(2,408)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in its Ease of Use with a score of 9.1, making it more user-friendly compared to 3CLogic Cloud Call Center, which scored 8.4. Reviewers mention that the intuitive interface allows for quicker onboarding and less training time.
- Reviewers mention that 3CLogic Cloud Call Center shines in Quality of Support, scoring 9.0, which is higher than Talkdesk's 8.8. Users on G2 appreciate the responsiveness and helpfulness of the support team, often highlighting their quick resolution times.
- G2 users report that Talkdesk offers superior Dialing Options, with scores of 9.2 for both Preview and Progressive Dialing, while 3CLogic Cloud Call Center does not provide specific scores for these features. Users say that these options enhance their outbound calling efficiency significantly.
- Users say that 3CLogic Cloud Call Center provides better Performance Evaluation tools, scoring 9.5 compared to Talkdesk's 8.8. Reviewers mention that the detailed analytics and reporting features help in assessing agent performance effectively.
- Reviewers mention that Talkdesk's Integrations score of 9.1 is a strong point, allowing seamless connectivity with various CRM systems, while 3CLogic Cloud Call Center scored a perfect 10.0, indicating exceptional integration capabilities that users find crucial for their workflows.
- Users on G2 report that 3CLogic Cloud Call Center excels in Queue Management with a score of 9.6, compared to Talkdesk's 8.8. Reviewers highlight that the advanced queue features help in managing high call volumes more effectively, ensuring better customer service.
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Pricing
Entry-Level Pricing
3CLogic Cloud Call Center
No pricing availableTalkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
3CLogic Cloud Call Center
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.7
35
8.9
1,950
Ease of Use
8.4
35
9.1
1,958
Ease of Setup
8.2
31
8.8
989
Ease of Admin
8.0
31
8.9
901
Quality of Support
9.0
35
8.8
1,730
Has the product been a good partner in doing business?
9.2
31
8.8
884
Product Direction (% positive)
9.3
34
8.7
1,859
Features by Category
Dialing Options
Not enough data
9.2
308
|
Verified
Not enough data
9.2
282
|
Verified
Not enough data
9.0
268
|
Verified
Agent Tools
Not enough data
9.0
254
|
Verified
Not enough data
9.2
240
|
Verified
Not enough data
9.1
243
|
Verified
Not enough data
9.4
337
|
Verified
Automation
Not enough data
9.1
232
|
Verified
Not enough data
9.1
228
|
Verified
Not enough data
9.2
249
|
Verified
Not enough data
9.0
214
|
Verified
Not enough data
9.0
252
|
Verified
Administration
Not enough data
9.1
146
Not enough data
9.0
139
Not enough data
9.1
142
Knowledge Management
Not enough data
9.1
141
Not enough data
9.1
138
Not enough data
9.2
143
Compliance
Not enough data
9.2
140
Not enough data
9.1
136
Not enough data
9.3
139
Not enough data
9.1
137
Customer Support
Not enough data
9.0
140
Not enough data
9.1
134
Not enough data
9.0
131
Data Security
Not enough data
9.2
127
Not enough data
9.2
128
Not enough data
9.3
136
Not enough data
9.3
124
Administration
Not enough data
9.1
149
Not enough data
9.2
159
Not enough data
9.2
166
Generative AI
Not enough data
Feature Not Available
Quality Assurance
9.4
6
9.2
353
8.9
6
9.0
324
9.4
6
8.9
361
Engagement
9.4
6
9.1
339
9.2
6
9.2
362
10.0
6
9.0
350
Performance
10.0
6
9.0
344
9.4
6
9.2
346
Generative AI
Feature Not Available
Feature Not Available
Not enough data
Feature Not Available
Channels
9.5
11
|
Verified
9.1
778
|
Verified
Feature Not Available
8.6
502
|
Verified
Feature Not Available
8.4
488
|
Verified
9.3
5
|
Verified
8.3
480
|
Verified
Feature Not Available
8.6
509
|
Verified
Generative AI
9.3
5
Feature Not Available
Functions
9.3
17
|
Verified
8.9
922
|
Verified
9.3
17
9.0
943
|
Verified
9.3
14
|
Verified
9.0
794
|
Verified
9.7
6
|
Verified
8.7
536
|
Verified
8.9
6
|
Verified
8.8
553
|
Verified
9.5
10
|
Verified
9.1
676
|
Verified
9.3
10
|
Verified
8.9
674
9.3
9
|
Verified
8.8
620
|
Verified
Administrative
8.5
14
|
Verified
8.8
871
|
Verified
9.4
17
|
Verified
9.1
890
|
Verified
7.9
17
|
Verified
8.8
977
|
Verified
9.7
10
|
Verified
9.1
677
|
Verified
7.2
9
|
Verified
8.8
539
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
242
|
Verified
Not enough data
9.1
224
|
Verified
Not enough data
8.8
192
|
Verified
Not enough data
8.9
203
|
Verified
Not enough data
8.8
200
|
Verified
Administration
Not enough data
9.0
223
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
9.2
243
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
9.0
201
|
Verified
Platform
8.6
7
8.2
161
Feature Not Available
7.8
169
9.6
8
8.8
191
9.4
8
9.0
194
9.5
7
9.0
194
9.6
8
9.0
184
9.3
7
8.8
186
Generative AI
9.0
5
Feature Not Available
Workforce Management
9.8
8
9.0
192
9.5
7
8.8
184
Administrative
9.6
8
9.1
196
9.8
8
8.9
199
Customer Support
Not enough data
8.0
49
Not enough data
8.0
50
Not enough data
7.9
50
Automation
Not enough data
8.0
49
Not enough data
8.0
49
Not enough data
8.0
49
Artificial Intelligence
Not enough data
8.0
50
Not enough data
8.2
49
Not enough data
7.8
47
Generative AI
Not enough data
Feature Not Available
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Categories
Categories
Shared Categories
3CLogic Cloud Call Center and Talkdesk are categorized as ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Contact Center Quality Assurance, and Speech Analytics
Unique Categories
3CLogic Cloud Call Center has no unique categories
Talkdesk is categorized as Contact Center Knowledge Base, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
3CLogic Cloud Call Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Financial Services
10.3%
Hospital & Health Care
7.7%
Telecommunications
5.1%
Packaging and Containers
5.1%
Other
59.0%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Most Helpful Reviews
3CLogic Cloud Call Center
Most Helpful Favorable Review
Verified User in Information Technology and Services
There are several aspects of 3CLogic’s offering that I like Best: 1) Ease of use; 2) reliability of platform; 3) integration options; 4) One of the best dialer platforms on the market.
Most Helpful Critical Review
Brian G.
Verified User in Telecommunications
It capability to scale with a bigger shop and heavier call volume is non existent and cost me to dislike it
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Verified User in Information Technology and Services
There are several aspects of 3CLogic’s offering that I like Best: 1) Ease of use; 2) reliability of platform; 3) integration options; 4) One of the best dialer platforms on the market.
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Brian G.
Verified User in Telecommunications
It capability to scale with a bigger shop and heavier call volume is non existent and cost me to dislike it
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Discussions
3CLogic Cloud Call Center has no discussions with answers
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
When will you have full Talkdesk functionality on the Iphone App?
2 comments
WP
We would like to see TalkDesk CallBar functionality as a part of the mobile app.Read more
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