# Best Security Orchestration, Automation, and Response (SOAR) Software for Medium-Sized Businesses

*By [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller)*


Products classified in the overall Security Orchestration, Automation, and Response (SOAR) category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Security Orchestration, Automation, and Response (SOAR) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Security Orchestration, Automation, and Response (SOAR) category.

In addition to qualifying for inclusion in the Security Orchestration, Automation, and Response (SOAR) Software category, to qualify for inclusion in the Medium-Sized Business Security Orchestration, Automation, and Response (SOAR) Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.






## G2 Grid® for Security Orchestration, Automation, and Response (SOAR) Software
![G2 Grid® for Security Orchestration, Automation, and Response (SOAR) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/security-orchestration-automation-and-response-soar/grids.png?focus%5B%5D=139264&focus%5B%5D=98376&focus%5B%5D=164907&focus%5B%5D=122123&focus%5B%5D=120746&focus%5B%5D=30500&focus%5B%5D=58203&focus%5B%5D=55254)
Highlighted products: KnowBe4 PhishER/PhishER Plus, Tines, Torq AI SOC Platform, Microsoft Sentinel, n8n, Google Security Operations, Check Point Infinity Platform, and ServiceNow Security Operations.
Underlying data: [Grid® JSON](https://www.g2.com/categories/security-orchestration-automation-and-response-soar/grids.json?focus%5B%5D=knowbe4-phisher-phisher-plus&focus%5B%5D=tines&focus%5B%5D=torq-ai-soc-platform&focus%5B%5D=microsoft-sentinel&focus%5B%5D=n8n&focus%5B%5D=google-security-operations&focus%5B%5D=check-point-infinity-platform&focus%5B%5D=servicenow-security-operations&segment=mid-market)


## How Many Security Orchestration, Automation, and Response (SOAR) Software Products Does G2 Track?
**Total Products under this Category:** 80

### Category Stats (Jul 2026)
- **Average Rating**: 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Forescout Platform (+0.74%) - Among all products in this category, Forescout Platform recorded the largest rating increase compared to last month
*Last updated: July 17, 2026*


## How Does G2 Rank Security Orchestration, Automation, and Response (SOAR) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 3,400+ Authentic Reviews
- 80+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



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---

## What Are the Top-Rated Security Orchestration, Automation, and Response (SOAR) Software Products in 2026?
### 1. [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews)
KnowBe4 PhishER Plus delivers automated incident response to eliminate SOC noise and remediate malicious emails across your organization simultaneously. It leverages AI to categorize reported messages across email and Microsoft Teams, automatically responding to reporters, flagging high-risk messages, and removing threats across all mailboxes. SOC teams can even flip malicious messages into training simulations to see who would have fallen victim. Customers report saving upwards of 99% of triage time, highly praising the platform's intuitive, user-friendly interface that transforms overwhelming manual workflows into fast, consistent actions. This layer of defense reviews threats slipping past other security layers, offering a single pane of glass view with leading third-party integrations like CrowdStrike, Webroot, and VirusTotal. PhishER Plus turns manual email triaging into a proactive, automated security posture.


**Average Rating:** 4.5/5.0
**Total Reviews:** 567
**How Do G2 Users Rate KnowBe4 PhishER/PhishER Plus?**

- **Automated Remediation:** 8.7/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.5/10)
- **Workflow Automation:** 8.6/10 (Category avg: 8.8/10)

**Who Is the Company Behind KnowBe4 PhishER/PhishER Plus?**

- **Seller:** [KnowBe4, Inc.](https://www.g2.com/sellers/knowbe4-inc)
- **Company Website:** https://www.knowbe4.com
- **Year Founded:** 2010
- **HQ Location:** Clearwater, FL
- **Twitter:** @KnowBe4 (16,161 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2225282/ (2,606 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** IT Manager, Director of IT
- **Top Industries:** Financial Services, Primary/Secondary Education
- **Company Size:** 75% Mid-Market, 13% Enterprise


#### What Are KnowBe4 PhishER/PhishER Plus's Pros and Cons?

**Pros:**

- Phishing Prevention (42 reviews)
- Email Security (25 reviews)
- Automation (19 reviews)
- Ease of Use (18 reviews)
- Security (15 reviews)

**Cons:**

- Email Management (8 reviews)
- False Positives (8 reviews)
- Ineffective Email Security (8 reviews)
- Inefficient Automation (6 reviews)
- Setup Difficulty (6 reviews)


### What Do G2 Reviewers Say About KnowBe4 PhishER/PhishER Plus?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **customizable phishing tests** and user-friendly features of KnowBe4 PhishER/PhishER Plus for efficient threat management.
- Users value the **ability to quickly respond to email threats** , enhancing overall email security and protection.
- Users appreciate the **automation features** of PhishER, enabling timely responses and efficient email management.
- Users appreciate the **ease of use** of KnowBe4 PhishER/PhishER Plus, making it simple and effective for all.
- Users value the **enhanced security features** of KnowBe4 PhishER, ensuring rapid identification and response to threats.

**Cons:**

- Users find the **email management lacks clarity** , often missing critical threats and requiring manual intervention for consistency.
- Users experience frequent **false positives** , leading to wasted time on manual reviews and complicating automation efforts.
- Users find the **ineffective email security** of PhishER frustrating, as it lacks timely filtering and quarantine automation.
- Users find the **inefficient automation** of PhishER frustrating, as it often misses clear phishing campaigns and requires manual adjustments.
- Users found the **setup process challenging** , requiring additional support and time for configuration and adjustments.

#### What Are Recent G2 Reviews of KnowBe4 PhishER/PhishER Plus?

**"[PhishER Simplifies Phishing Review and Stops Threats Organization-Wide](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008)"**

**Rating:** 5.0/5.0 stars
*— Weston G.*

[Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-13078008)

---

**"[User friendly and great support!](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)"**

**Rating:** 4.0/5.0 stars
*— Scott W.*

[Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)

---


#### What Are G2 Users Discussing About KnowBe4 PhishER/PhishER Plus?

- [What is phishing explain with example?](https://www.g2.com/discussions/what-is-phishing-explain-with-example)
- [Is KnowBe4 com legit?](https://www.g2.com/discussions/is-knowbe4-com-legit) - 2 comments
- [What is KnowBe4 Phish?](https://www.g2.com/discussions/what-is-knowbe4-phish) - 1 comment
- [What is a PhishER's tool?](https://www.g2.com/discussions/what-is-a-phisher-s-tool) - 4 comments

### 2. [Tines](https://www.g2.com/products/tines/reviews)
Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, they’ve built a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done. You can start building right away, by signing up for our always-free Community Edition and importing one of our pre-built workflows from the library.


**Average Rating:** 4.7/5.0
**Total Reviews:** 396
**How Do G2 Users Rate Tines?**

- **Automated Remediation:** 9.3/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.5/10)
- **Workflow Automation:** 9.6/10 (Category avg: 8.8/10)

**Who Is the Company Behind Tines?**

- **Seller:** [Tines](https://www.g2.com/sellers/tines)
- **Company Website:** https://www.tines.com/
- **Year Founded:** 2018
- **HQ Location:** Dublin, IE
- **LinkedIn® Page:** https://www.linkedin.com/company/tines-io/ (568 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Security Engineer, Software Engineer
- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 39% Mid-Market, 36% Enterprise


#### What Are Tines's Pros and Cons?

**Pros:**

- Ease of Use (49 reviews)
- Automation (38 reviews)
- Customer Support (31 reviews)
- Easy Integrations (22 reviews)
- Integrations (22 reviews)

**Cons:**

- Missing Features (10 reviews)
- Learning Curve (9 reviews)
- Lack of Features (8 reviews)
- Expensive (7 reviews)
- Complexity (6 reviews)


### What Do G2 Reviewers Say About Tines?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Tines, enabling efficient automation without requiring extensive technical knowledge.
- Users find Tines makes **automation effortless** , enabling easy task handling without requiring coding skills.
- Users praise Tines for their **exceptional customer support** , providing fast, friendly, and effective assistance anytime it’s needed.
- Users value the **easy integrations** of Tines, enabling quick and effective automation without coding skills.
- Users praise Tines for its **seamless integrations** and robust support, enabling efficient workflow automation with ease.

**Cons:**

- Users find Tines lacks essential features, notably a robust **IDE and code review capabilities** , affecting workflow efficiency.
- Users experience a **steep learning curve** with Tines, requiring deep understanding for effective automation and customization.
- Users find the **lack of advanced features** in Tines hampers their ability to create complex workflows effectively.
- Users find Tines **expensive** , particularly for smaller teams, due to its rigid pricing model and limited ticketing features.
- Users find the **learning curve and complexity** challenging, making it hard to fully utilize Tines' capabilities.

#### What Are Recent G2 Reviews of Tines?

**"[AI orchestration with Drag-and-Drop development tool](https://www.g2.com/survey_responses/tines-review-12620879)"**

**Rating:** 4.5/5.0 stars
*— Dinesh  K.*

[Read full review](https://www.g2.com/survey_responses/tines-review-12620879)

---

**"[Streamlined Automation, Minimal Coding Required](https://www.g2.com/survey_responses/tines-review-12640960)"**

**Rating:** 5.0/5.0 stars
*— Shubham B.*

[Read full review](https://www.g2.com/survey_responses/tines-review-12640960)

---


#### What Are G2 Users Discussing About Tines?

- [How do you use Tines?](https://www.g2.com/discussions/how-do-you-use-tines)
- [Is tines a soar?](https://www.g2.com/discussions/is-tines-a-soar) - 1 comment
- [What does Tines do?](https://www.g2.com/discussions/what-does-tines-do) - 1 comment
- [What is Tines automation?](https://www.g2.com/discussions/what-is-tines-automation) - 2 comments

### 3. [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews)
Torq is transforming cybersecurity with the Torq AI SOC Platform. Torq empowers enterprises to instantly and precisely detect and respond to security events at scale. Torq’s customer base includes major multinational enterprise customers, including Abnormal Security, Armis, Check Point Security, Chipotle Mexican Grill, Inditex (Zara, Bershka, and Pull & Bear), Informatica, Kyocera, PepsiCo, Procter & Gamble, Siemens, Telefónica, Valvoline, Virgin Atlantic, and Wiz.


**Average Rating:** 4.8/5.0
**Total Reviews:** 149
**How Do G2 Users Rate Torq AI SOC Platform?**

- **Automated Remediation:** 9.2/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.5/10 (Category avg: 8.5/10)
- **Workflow Automation:** 9.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Torq AI SOC Platform?**

- **Seller:** [torq](https://www.g2.com/sellers/torq)
- **Company Website:** https://torq.io/
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @torq_io (1,944 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/torqio/mycompany (441 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 50% Mid-Market, 29% Small-Business


#### What Are Torq AI SOC Platform's Pros and Cons?

**Pros:**

- Ease of Use (67 reviews)
- Security (61 reviews)
- Automation (59 reviews)
- Features (55 reviews)
- Threat Detection (41 reviews)

**Cons:**

- Difficult Learning (18 reviews)
- Learning Curve (17 reviews)
- Missing Features (10 reviews)
- Improvement Needed (8 reviews)
- Poor Interface Design (8 reviews)


### What Do G2 Reviewers Say About Torq AI SOC Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of Torq AI SOC Platform, making it accessible to all skill levels with minimal training.
- Users value the **efficient network vulnerability checks** that enhance security through automation and quick remediation actions.
- Users value the **automation capabilities** of Torq AI SOC Platform, enhancing efficiency and securing networks effectively.
- Users highlight the **no-code automation capabilities** of Torq, simplifying security workflows and enhancing operational efficiency.
- Users value Torq's **effective threat detection** , seamlessly transitioning and enhancing their vulnerability management and network security processes.

**Cons:**

- Users face a **difficult learning curve** with Torq AI SOC Platform, requiring time and support for effective use.
- Users face a significant **learning curve** with Torq AI SOC Platform, requiring extensive training and support for effective use.
- Users find the **missing features** like built-in playbooks and widgets hinder the full potential of Torq AI SOC.
- Users suggest that **improvements in findings grouping** and integration could greatly enhance the Torq AI SOC Platform experience.
- Users face challenges with **poor interface design** , including buggy interactions and a steep learning curve for troubleshooting.

#### What Are Recent G2 Reviews of Torq AI SOC Platform?

**"[Efficient Automation with Robust Integrations](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239)"**

**Rating:** 5.0/5.0 stars
*— Orlando  M.*

[Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239)

---

**"[Centralized Incident Management That Exceeds Expectations](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)"**

**Rating:** 5.0/5.0 stars
*— Octave P.*

[Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)

---



### 4. [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews)
Microsoft Sentinel lets you see and stop threats before they cause harm, with SIEM reinvented for a modern world. Microsoft Sentinel is your birds-eye view across the enterprise. Put the cloud and large-scale intelligence from decades of Microsoft security experience to work. Make your threat detection and response smarter and faster with artificial intelligence (AI). Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can: - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft -Respond to incidents rapidly with built-in orchestration and automation of common tasks


**Average Rating:** 4.4/5.0
**Total Reviews:** 273
**How Do G2 Users Rate Microsoft Sentinel?**

- **Automated Remediation:** 8.7/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.5/10)
- **Workflow Automation:** 8.4/10 (Category avg: 8.8/10)

**Who Is the Company Behind Microsoft Sentinel?**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,091,739 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®)
- **Ownership:** MSFT

**Who Uses This Product?**
- **Who Uses This:** Security Analyst, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 42% Enterprise, 31% Mid-Market


#### What Are Microsoft Sentinel's Pros and Cons?

**Pros:**

- Real-time Monitoring (27 reviews)
- Alerting (23 reviews)
- Dashboard Usability (21 reviews)
- Response Time (16 reviews)
- Data Management (15 reviews)

**Cons:**

- Cloud Dependency (12 reviews)
- Complex Configuration (12 reviews)
- Configuration Issues (11 reviews)
- Difficult Setup (10 reviews)
- Poor Interface Design (9 reviews)


### What Do G2 Reviewers Say About Microsoft Sentinel?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **real-time monitoring** of Microsoft Sentinel, enhancing their ability to quickly respond to security threats.
- Users value the **automated alert response** of Microsoft Sentinel, providing peace of mind with centralized security monitoring.
- Users value the **seamless dashboard usability** of Microsoft Sentinel, facilitating intuitive security management and comprehensive monitoring.
- Users value the **fast and secure threat response** of Microsoft Sentinel, enhancing overall security and risk management.
- Users benefit from the **seamless data management** of Microsoft Sentinel, enhancing workflow and ensuring comprehensive security analytics.

**Cons:**

- Users express concerns about **cloud dependency** , particularly regarding connectivity issues with low-speed internet and commercial reliance.
- Users find the **complex configuration** of Microsoft Sentinel challenging, requiring advanced technical skills for effective setup and use.
- Users face **configuration issues** with Microsoft Sentinel, requiring technical expertise and time for effective setup.
- Users find the **difficult setup** of Microsoft Sentinel challenging without dedicated security experts and proper training.
- Users struggle with the **poor interface design** of Microsoft Sentinel, making navigation and understanding features difficult.

#### What Are Recent G2 Reviews of Microsoft Sentinel?

**"[Easy Log Ingestion Across Formats with Seamless Sentinel Integrations](https://www.g2.com/survey_responses/microsoft-sentinel-review-13073395)"**

**Rating:** 4.5/5.0 stars
*— Sandip K.*

[Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-13073395)

---

**"[Strong Centralized Visibility and Scalable Detection for Faster SOC Response](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Information Technology and Services*

[Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)

---


#### What Are G2 Users Discussing About Microsoft Sentinel?

- [What is Microsoft Sentinel used for?](https://www.g2.com/discussions/what-is-microsoft-sentinel-used-for) - 3 comments, 2 upvotes
- [Why should I use Azure Sentinel?](https://www.g2.com/discussions/why-should-i-use-azure-sentinel) - 1 comment
- [Which feature provides the extended detection and response capabilities of Azure Sentinel?](https://www.g2.com/discussions/which-feature-provides-the-extended-detection-and-response-capabilities-of-azure-sentinel)
- [What is the difference between Azure security Center and Azure Sentinel?](https://www.g2.com/discussions/what-is-the-difference-between-azure-security-center-and-azure-sentinel)
- [What does Azure Sentinel provide?](https://www.g2.com/discussions/what-does-azure-sentinel-provide)

### 5. [n8n](https://www.g2.com/products/n8n/reviews)
n8n is a workflow automation platform built for technical teams operationalizing AI. Built for technical teams, it offers 500+ integrations, custom code flexibility, and self-hosting options. With 180k+ Github Stars and a thriving community, n8n enables teams to build production-ready automation workflows that bridge AI with real business processes.


**Average Rating:** 4.7/5.0
**Total Reviews:** 285
**How Do G2 Users Rate n8n?**

- **Automated Remediation:** 8.2/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.5/10)
- **Workflow Automation:** 9.4/10 (Category avg: 8.8/10)

**Who Is the Company Behind n8n?**

- **Seller:** [n8n GmbH](https://www.g2.com/sellers/n8n-gmbh)
- **Company Website:** https://n8n.io
- **Year Founded:** 2019
- **HQ Location:** Berlin, Berlin
- **Twitter:** @n8n_io (81,824 Twitter followers)
- **LinkedIn® Page:** https://linkedin.com/company/n8n (999 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 78% Small-Business, 18% Mid-Market


#### What Are n8n's Pros and Cons?

**Pros:**

- Ease of Use (77 reviews)
- Automation (72 reviews)
- Integrations (44 reviews)
- Features (36 reviews)
- Workflow Management (36 reviews)

**Cons:**

- Learning Curve (39 reviews)
- Difficult Learning (23 reviews)
- Missing Features (17 reviews)
- Limitations (14 reviews)
- Poor Interface Design (14 reviews)


### What Do G2 Reviewers Say About n8n?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find n8n's **ease of use** essential for creating efficient workflows, complemented by a powerful visual editor.
- Users praise n8n for its **flexible automation capabilities** , enabling effortless integration and efficiency in workflows.
- Users love the **growing library of integrations** in n8n, enabling seamless connections across various tools for automation.
- Users love n8n for its **intuitive visual editor** and extensive integrations, revolutionizing their workflow automation.
- Users value the **flexibility and ease of the workflow builder** in n8n, enhancing productivity and customization.

**Cons:**

- Users find n8n's **learning curve steep** , particularly for non-developers managing complex workflows and technical aspects.
- Users find the **difficult learning** curve of n8n overwhelming, especially for those without technical backgrounds.
- Users find n8n lacking **cost-control features** , leading to unexpected expenses during testing and learning phases.
- Users find the **limitations in handling large records and complex workflows** can hinder their productivity and efficiency.
- Users express frustration with the **poor interface design** of n8n, hindering productivity and usability in workflows.

#### What Are Recent G2 Reviews of n8n?

**"[Open-Source Powerhouse with Great MCP Integration and a Massive Community](https://www.g2.com/survey_responses/n8n-review-12845138)"**

**Rating:** 4.5/5.0 stars
*— Harsh S.*

[Read full review](https://www.g2.com/survey_responses/n8n-review-12845138)

---

**"[Powerful Low-Code Automation With Flexible App Connections](https://www.g2.com/survey_responses/n8n-review-13089884)"**

**Rating:** 4.0/5.0 stars
*— Juan Jose C.*

[Read full review](https://www.g2.com/survey_responses/n8n-review-13089884)

---


#### What Are G2 Users Discussing About n8n?

- [How do you use N8N?](https://www.g2.com/discussions/how-do-you-use-n8n)
- [Who uses n8n?](https://www.g2.com/discussions/who-uses-n8n)
- [Is n8n open source?](https://www.g2.com/discussions/is-n8n-open-source)
- [What does n8n do?](https://www.g2.com/discussions/what-does-n8n-do) - 3 comments

### 6. [Google Security Operations](https://www.g2.com/products/google-security-operations/reviews)
Google Security Operations offers a unified experience across SIEM, SOAR, and threat intelligence to drive better detection, investigation, and response. Collect security telemetry data, apply threat intel to identify high priority threats, drive response with playbook automation, case management, and collaboration. It also provides Gemini-native agentic defense to help autonomously handle workflows like alert triage, threat hunting, and detection engineering. Google Security Operations also supports AI Threat Defense to monitor, detect, and respond to threats from code you do not own or cannot patch.


**Average Rating:** 4.4/5.0
**Total Reviews:** 47
**How Do G2 Users Rate Google Security Operations?**

- **Automated Remediation:** 9.8/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 7.8/10 (Category avg: 8.5/10)
- **Workflow Automation:** 9.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind Google Security Operations?**

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google (31,899,995 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®)
- **Ownership:** NASDAQ:GOOG

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 42% Enterprise, 39% Mid-Market


#### What Are Google Security Operations's Pros and Cons?

**Pros:**

- Security (8 reviews)
- Ease of Use (6 reviews)
- Threat Detection (5 reviews)
- Comprehensive Security (3 reviews)
- Easy Integrations (3 reviews)

**Cons:**

- Expensive (6 reviews)
- Learning Curve (4 reviews)
- Complexity (3 reviews)
- Learning Difficulty (2 reviews)
- Limited Customization (2 reviews)


### What Do G2 Reviewers Say About Google Security Operations?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **excellent cybersecurity features** of Google Security Operations, appreciating its ease of use and scalability.
- Users find Google Security Operations to be **very easy to use** , effectively detecting threats with seamless integration.
- Users appreciate the **efficient threat detection** capabilities of Google Security Operations, enhancing security and response times.
- Users value the **comprehensive security** features of Google Security Operations for effective threat detection and response.
- Users value the **easy integrations** of Google Security Operations, enhancing their overall security management experience.

**Cons:**

- Users find Google Security Operations to be **costly and complex** , posing challenges for both setup and ongoing maintenance.
- Users report a **steep learning curve** with Google Security Operations, making effective utilization challenging for some organizations.
- Users find the **implementation complexity** of Google Security Operations challenging, requiring time and resources for effective use.
- Users find the **learning difficulty** of Google Security Operations to be a barrier due to complex features and configuration.
- Users find **limited customization** in Google Security Operations hinders adaptability and affects overall user experience.

#### What Are Recent G2 Reviews of Google Security Operations?

**"[Google SecOps: Intuitive UI and Powerful AI-Driven Detection with Gemini](https://www.g2.com/survey_responses/google-security-operations-review-11259633)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Insurance*

[Read full review](https://www.g2.com/survey_responses/google-security-operations-review-11259633)

---

**"[Fast, Scalable Platform That Speeds Up Security Investigations](https://www.g2.com/survey_responses/google-security-operations-review-12789503)"**

**Rating:** 4.5/5.0 stars
*— Ankith T.*

[Read full review](https://www.g2.com/survey_responses/google-security-operations-review-12789503)

---



### 7. [Check Point Infinity Platform](https://www.g2.com/products/check-point-infinity-platform/reviews)
Check Point Infinity is the only fully consolidated cyber security architecture that provides unprecedented protection against Gen V mega-cyber attacks as well as future cyber threats across all networks, endpoint, cloud and mobile. The architecture is designed to resolve the complexities of growing connectivity and inefficient security.


**Average Rating:** 4.6/5.0
**Total Reviews:** 109
**How Do G2 Users Rate Check Point Infinity Platform?**

- **Quality of Support:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.5/10)

**Who Is the Company Behind Check Point Infinity Platform?**

- **Seller:** [Check Point Software Technologies](https://www.g2.com/sellers/check-point-software-technologies)
- **Year Founded:** 1993
- **HQ Location:** Redwood City, CA
- **Twitter:** @CheckPointSW (70,955 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/check-point-software-technologies/ (8,554 employees on LinkedIn®)
- **Ownership:** NASDAQ:CHKP

**Who Uses This Product?**
- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 44% Enterprise, 37% Mid-Market


#### What Are Check Point Infinity Platform's Pros and Cons?

**Pros:**

- Cloud Security (20 reviews)
- Cloud Integration (16 reviews)
- Detection (16 reviews)
- Comprehensive Security (14 reviews)
- Cloud Services (13 reviews)

**Cons:**

- Learning Curve (10 reviews)
- Complexity (6 reviews)
- Improvement Needed (6 reviews)
- Poor Support Services (6 reviews)
- Limited Customization (5 reviews)


### What Do G2 Reviewers Say About Check Point Infinity Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **advanced security features** of Check Point Infinity Platform, ensuring robust protection against future attacks.
- Users appreciate the **cloud security features** of Check Point Infinity Platform, ensuring efficient security audits and infrastructure assessment.
- Users value the **proactive threat detection** features of Check Point Infinity Platform, enhancing security for cloud applications.
- Users value the **comprehensive security** features of Check Point Infinity Platform, ensuring robust protection against cloud threats.
- Users appreciate the **advanced cloud security features** of Check Point Infinity Platform, ensuring robust protection against future attacks.

**Cons:**

- Users find the **steep learning curve** challenging due to complex setup and lack of comprehensive documentation.
- Users find the **complexity** of the Check Point Infinity Platform's settings and documentation can hinder usability and efficiency.
- Users find that **improvement is needed** in support and visibility of native servers in Check Point logs.
- Users find **poor support services** detrimental, highlighting the need for improved customer assistance and log visibility.
- Users face **limited customization** options for rulesets and metrics, making detailed assessments challenging.

#### What Are Recent G2 Reviews of Check Point Infinity Platform?

**"[Excellent option  Harmony Platform for security central](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11868343)"**

**Rating:** 4.5/5.0 stars
*— Tania V.*

[Read full review](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11868343)

---

**"[Seamless Hybrid Security Integration Across All Environments](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11954684)"**

**Rating:** 4.5/5.0 stars
*— Sonu S.*

[Read full review](https://www.g2.com/survey_responses/check-point-infinity-platform-review-11954684)

---


#### What Are G2 Users Discussing About Check Point Infinity Platform?

- [How does Check Point Infinity help customers?](https://www.g2.com/discussions/how-does-check-point-infinity-help-customers)
- [What are the benefits of Check Point unified security architecture?](https://www.g2.com/discussions/what-are-the-benefits-of-check-point-unified-security-architecture)
- [What are the 4 components of the Infinity architecture?](https://www.g2.com/discussions/what-are-the-4-components-of-the-infinity-architecture)
- [What is Infinity Total protection?](https://www.g2.com/discussions/what-is-infinity-total-protection)

### 8. [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews)
ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can not only improve their response times but also enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. In summary, ServiceNow Security Operations is a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization.


**Average Rating:** 4.4/5.0
**Total Reviews:** 70
**How Do G2 Users Rate ServiceNow Security Operations?**

- **Automated Remediation:** 8.8/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.5/10)
- **Workflow Automation:** 9.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind ServiceNow Security Operations?**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (55,548 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 50% Enterprise, 22% Mid-Market


#### What Are ServiceNow Security Operations's Pros and Cons?

**Pros:**

- Integration Capabilities (11 reviews)
- Integration Support (10 reviews)
- Ease of Use (9 reviews)
- Integrations (8 reviews)
- Incident Management (7 reviews)

**Cons:**

- Difficult Setup (4 reviews)
- Integration Issues (4 reviews)
- Licensing Issues (3 reviews)
- Complexity (2 reviews)
- Difficult Customization (2 reviews)


### What Do G2 Reviewers Say About ServiceNow Security Operations?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **integration capabilities** of ServiceNow Security Operations, enabling seamless connections with essential third-party tools.
- Users value the **remarkable integration capabilities** of ServiceNow Security Operations, enhancing incident management and data processing efficiency.
- Users appreciate the **ease of use** of ServiceNow Security Operations, enhancing productivity with seamless integration and setup.
- Users value the **robust integration capabilities** of ServiceNow Security Operations, enhancing workflow and incident management efficiency.
- Users appreciate the **end-to-end incident management** capabilities in ServiceNow, making it a comprehensive security solution.

**Cons:**

- Users find the **difficult setup** of ServiceNow Security Operations a barrier, impacting overall usability and cost-effectiveness.
- Users face **integration issues** , struggling with field mapping, initial setup, and documentation, affecting overall usability.
- Users find the **restrictive licensing issues** limiting for playbooks, impacting remediation efficiency and security operations.
- Users face **complexity in building playbooks** within ServiceNow Security Operations, finding the process challenging and costly.
- Users find **difficult customization** in ServiceNow Security Operations hinders their ability to effectively build playbooks.

#### What Are Recent G2 Reviews of ServiceNow Security Operations?

**"[Strong platform for centralized security operations and incident response](https://www.g2.com/survey_responses/servicenow-security-operations-review-12737410)"**

**Rating:** 4.5/5.0 stars
*— Dharamveer p.*

[Read full review](https://www.g2.com/survey_responses/servicenow-security-operations-review-12737410)

---

**"[Unifies Security and IT with Efficient Threat Response and Automation](https://www.g2.com/survey_responses/servicenow-security-operations-review-13059971)"**

**Rating:** 5.0/5.0 stars
*— Anshul S.*

[Read full review](https://www.g2.com/survey_responses/servicenow-security-operations-review-13059971)

---


#### What Are G2 Users Discussing About ServiceNow Security Operations?

- [What is ServiceNow sir?](https://www.g2.com/discussions/what-is-servicenow-sir)
- [What is service now in cyber security?](https://www.g2.com/discussions/what-is-service-now-in-cyber-security)
- [What are the typical functions of the Security Operations Center SOC analysts?](https://www.g2.com/discussions/what-are-the-typical-functions-of-the-security-operations-center-soc-analysts)
- [What can ServiceNow security operations do?](https://www.g2.com/discussions/what-can-servicenow-security-operations-do)

### 9. [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews)
Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. For more information, visit: SUMOLOGIC.COM


**Average Rating:** 4.3/5.0
**Total Reviews:** 391
**How Do G2 Users Rate Sumo Logic?**

- **Automated Remediation:** 8.8/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.4/10 (Category avg: 8.5/10)
- **Workflow Automation:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Sumo Logic?**

- **Seller:** [Sumo Logic](https://www.g2.com/sellers/sumo-logic)
- **Company Website:** https://www.sumologic.com
- **Year Founded:** 2010
- **HQ Location:** Redwood City, CA
- **Twitter:** @SumoLogic (6,542 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1037816/ (838 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Mid-Market, 37% Enterprise


#### What Are Sumo Logic's Pros and Cons?

**Pros:**

- Ease of Use (54 reviews)
- Log Management (44 reviews)
- Features (32 reviews)
- Insights (30 reviews)
- Real-time Monitoring (29 reviews)

**Cons:**

- Expensive (18 reviews)
- Difficult Learning (16 reviews)
- Learning Curve (16 reviews)
- Learning Difficulty (16 reviews)
- Slow Performance (16 reviews)


### What Do G2 Reviewers Say About Sumo Logic?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of Sumo Logic, finding it simple to learn and configure effectively.
- Users appreciate the **ease of searching and configuring logs** , enhancing their monitoring and tracing capabilities effortlessly.
- Users value the **Continuous Intelligence feature** of Sumo Logic for its quick and actionable insights from diverse data.
- Users commend **Sumo Logic's visual power and flexibility** , enhancing KPI display and minimizing log-related workload.
- Users value the **real-time insights** offered by Sumo Logic, enhancing monitoring and analytics for better decision-making.

**Cons:**

- Users find Sumo Logic to be **expensive** , often questioning if its value justifies the high pricing.
- Users find the **difficult learning** curve of Sumo Logic hampers quick proficiency in using its features effectively.
- Users find Sumo Logic's **steep learning curve** challenging, especially when mastering complex queries and setup processes.
- Users find the **steep learning curve** of Sumo Logic challenging, requiring significant time to gain proficiency.
- Users experience **slow performance** due to a clunky UI and delayed alerting, impacting efficiency and response times.

#### What Are Recent G2 Reviews of Sumo Logic?

**"[Centralized Logging with Intuitive Dashboards](https://www.g2.com/survey_responses/sumo-logic-review-12948839)"**

**Rating:** 4.5/5.0 stars
*— Sudarshan B.*

[Read full review](https://www.g2.com/survey_responses/sumo-logic-review-12948839)

---

**"[AI Activity Monitoring That Makes Auditing and Debugging Easy](https://www.g2.com/survey_responses/sumo-logic-review-12888562)"**

**Rating:** 4.5/5.0 stars
*— Vishal S.*

[Read full review](https://www.g2.com/survey_responses/sumo-logic-review-12888562)

---


#### What Are G2 Users Discussing About Sumo Logic?

- [What is Cloud SOAR used for?](https://www.g2.com/discussions/what-is-cloud-soar-used-for) - 1 comment, 1 upvote
- [Is Sumo Logic a SIEM?](https://www.g2.com/discussions/is-sumo-logic-a-siem)
- [What is Sumo Logic used for?](https://www.g2.com/discussions/what-is-sumo-logic-used-for)
- [Who are Sumo Logic competitors?](https://www.g2.com/discussions/who-are-sumo-logic-competitors) - 1 comment
- [How much does Sumo Logic cost?](https://www.g2.com/discussions/how-much-does-sumo-logic-cost)

### 10. [Splunk SOAR (Security Orchestration, Automation and Response)](https://www.g2.com/products/splunk-soar-security-orchestration-automation-and-response/reviews)
Splunk SOAR provides security orchestration, automation and response capabilities that allow security analysts to work smarter by automating repetitive tasks; respond to security incidents faster with automated detection, investigation, and response; increase productivity, efficiency and accuracy; and strengthen defenses by connecting and coordinating complex workflows across their team and tools. Splunk SOAR also supports a broad range of security operations center (SOC) functions including event and case management, integrated threat intelligence, collaboration tools and reporting.


**Average Rating:** 4.4/5.0
**Total Reviews:** 39
**How Do G2 Users Rate Splunk SOAR (Security Orchestration, Automation and Response)?**

- **Automated Remediation:** 8.6/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.1/10 (Category avg: 8.5/10)
- **Workflow Automation:** 8.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind Splunk SOAR (Security Orchestration, Automation and Response)?**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,366 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®)
- **Ownership:** NASDAQ:CSCO

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Consulting
- **Company Size:** 40% Mid-Market, 35% Enterprise


#### What Are Splunk SOAR (Security Orchestration, Automation and Response)'s Pros and Cons?

**Pros:**

- Automation (16 reviews)
- Security (13 reviews)
- Features (9 reviews)
- Threat Detection (8 reviews)
- Ease of Use (7 reviews)

**Cons:**

- Expensive (16 reviews)
- Learning Curve (7 reviews)
- Difficult Learning (6 reviews)
- Complexity (5 reviews)
- Poor Interface Design (4 reviews)


### What Do G2 Reviewers Say About Splunk SOAR (Security Orchestration, Automation and Response)?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **automation capabilities** of Splunk SOAR, enhancing real-time threat response and reducing human error.
- Users value the **effective incident management** capabilities of Splunk SOAR, enhancing their security response and automation efficiency.
- Users value the **flexibility and effectiveness** of Splunk SOAR in analyzing threats and orchestrating workflows seamlessly.
- Users value the **easy threat detection** capabilities of Splunk SOAR, enhancing their security analysis and response strategies.
- Users appreciate the **ease of use** in Splunk SOAR, with simple customization and integration for security needs.

**Cons:**

- Users find Splunk SOAR **too expensive** , making it challenging for normal users to afford and implement effectively.
- Users find the **learning curve steep** , requiring extensive knowledge and training to navigate Splunk SOAR effectively.
- Users find the **difficult learning curve** of Splunk SOAR challenging, especially for beginners in automation platforms.
- Users find the **complexity** of Splunk SOAR challenging, especially for beginners, impacting their learning curve.
- Users find the **poor interface design** of Splunk SOAR challenging, particularly for beginners navigating its features.

#### What Are Recent G2 Reviews of Splunk SOAR (Security Orchestration, Automation and Response)?

**"[Splunk SOAR is an awesome automation and security software](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-9922387)"**

**Rating:** 5.0/5.0 stars
*— Noor  Z.*

[Read full review](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-9922387)

---

**"[Splunk SOAR is a good software for automation](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-9922172)"**

**Rating:** 5.0/5.0 stars
*— Dheeraj T.*

[Read full review](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-9922172)

---


#### What Are G2 Users Discussing About Splunk SOAR (Security Orchestration, Automation and Response)?

- [What is Splunk SOAR (Security Orchestration, Automation and Response) used for?](https://www.g2.com/discussions/what-is-splunk-soar-security-orchestration-automation-and-response-used-for)

### 11. [Swimlane](https://www.g2.com/products/swimlane/reviews)
Swimlane automates the work security teams hate. As the leader in agentic AI security automation, Swimlane unifies operations across the SOC and beyond with its platform, Swimlane Turbine. The problem is real: over three million SecOps roles sit unfilled, and analysts drown in alerts while juggling 30+ disconnected tools, each with its own schema and quirks. Meanwhile, the average breach now costs $4.5 million. Swimlane closes that gap. Swimlane Hero AI, embedded within the Turbine platform, turns natural-language prompts into automated investigations and responses, cutting MTTR by 75%. Analysts trigger remediation with one click, backed by NIST-aligned case management. Turbine Canvas lets teams build playbooks and agents with no, low, or full code, so automation doesn't wait on a developer's calendar. The Swimlane Marketplace adds a growing library of agents, integrations, and playbooks, built on demand at no cost, ending vendor lock-in for good. Under the hood, Swimlane's Active Sensing Fabric ingests data at scale, pushing capability beyond traditional SOAR. Cloud-native architecture backs it up: one customer runs 25 million automated actions a day at 75,000 actions per minute. That's not a demo number. That's production. Analysts get customizable dashboards and AI-augmented reporting that turn raw activity into KPIs executives actually read, proving ROI without a translation layer. The market has taken notice. Independent evaluations against 15+ competitors all point the same direction: Swimlane leads. Inc. named it Best in Business. Customers at Northern Power, Toshiba, Weedmaps, and InComm Payments back that up, citing customizable playbooks, dashboards, and a professional services team that shows up when it counts. Swimlane doesn't just orchestrate security tasks. It gives every security function, from vulnerability management to compliance to business continuity, a way to move faster than the threats they're chasing.


**Average Rating:** 4.5/5.0
**Total Reviews:** 45
**How Do G2 Users Rate Swimlane?**

- **Automated Remediation:** 9.2/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.5/10)
- **Workflow Automation:** 9.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Swimlane?**

- **Seller:** [Swimlane](https://www.g2.com/sellers/swimlane)
- **Year Founded:** 2014
- **HQ Location:** Boulder, US
- **Twitter:** @swimlane (1,628 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4807837/ (266 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 60% Mid-Market, 31% Small-Business


#### What Are Swimlane's Pros and Cons?

**Pros:**

- Ease of Use (6 reviews)
- Easy Integrations (6 reviews)
- Features (6 reviews)
- Integrations (6 reviews)
- Automation (5 reviews)

**Cons:**

- Complexity (2 reviews)
- Learning Curve (2 reviews)
- Limited Resources (2 reviews)
- Poor Customer Support (2 reviews)
- Poor Interface Design (2 reviews)


### What Do G2 Reviewers Say About Swimlane?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Swimlane, enabling seamless integration and efficient automation across security tools.
- Users value the **easy integrations** of Swimlane, enhancing security operations effortlessly across various tools.
- Users value Swimlane's **versatile workflows** , benefiting from a comprehensive solution and supportive customer success team.
- Users appreciate the **seamless integration capabilities** of Swimlane, enhancing security monitoring and workflow efficiency.
- Users value the **low-code automation** of Swimlane, enabling endless possibilities for enhancing security and operational efficiency.

**Cons:**

- Users find Swimlane **complex to set up and maintain** , requiring time and skills to navigate effectively.
- Users note a steep **learning curve** with Swimlane, requiring time and possibly development skills for effective setup.
- Users face **limited resources** for support and documentation, complicating the initial setup and ongoing maintenance of Swimlane.
- Users experience **poor customer support** , with slow responses and issues requiring engineering assistance for upgrades.
- Users find the **poor interface design** of Swimlane cluttered and difficult to navigate, affecting overall usability.

#### What Are Recent G2 Reviews of Swimlane?

**"[Powerful Automation with Swimlane](https://www.g2.com/survey_responses/swimlane-review-8782607)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/swimlane-review-8782607)

---

**"[I have used swimlane as an analyst and have had a little experience working with the backend.](https://www.g2.com/survey_responses/swimlane-review-8789592)"**

**Rating:** 4.5/5.0 stars
*— Maguire S.*

[Read full review](https://www.g2.com/survey_responses/swimlane-review-8789592)

---


#### What Are G2 Users Discussing About Swimlane?

- [What is Swimlane used for?](https://www.g2.com/discussions/what-is-swimlane-used-for)

### 12. [Guardsix](https://www.g2.com/products/guardsix/reviews)
Guardsix is the sovereign security platform for lean European teams, bringing log management and audit-ready compliance to regulated industries, critical national infrastructure operators, and the Managed Security Service Providers (MSSPs) that serve them throughout Europe and beyond. Headquartered in Copenhagen, Denmark, Guardsix delivers sovereign-by-design security for organisations that carry real operational responsibility. The company employs several hundred cyber security specialists and keeps every organisation it serves in full control of their data, deployment, and operations. Guardsix provides a unified Command Centre platform combining: • Security Information and Event Management (SIEM) • Network Detection and Response (NDR) • Security Orchestration, Automation and Response (SOAR) • Fleet for enabling multi-tenant management • Governance for Healthcare internal risk compliance monitoring The platform is built to support European data sovereignty, regulatory compliance and operational control, with predictable node-based pricing and deployment options spanning on-premises, air-gapped, hybrid and cloud environments. Guardsix solutions help organisations: • Simplify audit readiness for regulations such as NIS2, DORA, and GDPR. • Support lean security teams with efficient log management and simplified workflows. • Scale security operations without increased complexity or ingestion-led pricing surprises. • Keep security data under European jurisdiction and control — where it lives, who operates it, and under whose laws. • Deploy on their own terms, on-prem and in infrastructure they control, keeping migration a real option at every renewal. • See clearly across their whole environment, with SIEM, NDR, SOAR, Fleet, and Governance in one sovereign platform rather than a stack of point tools. Guardsix maintains SOC 2 Type II attestation and designs its solutions in accordance with European data protection requirements. With a strong partner-first model, Guardsix works closely with regional MSSPs and service providers, combining sovereign-by-design security technology with European integrity and deployment flexibility.


**Average Rating:** 4.3/5.0
**Total Reviews:** 105
**How Do G2 Users Rate Guardsix?**

- **Automated Remediation:** 8.5/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.0/10 (Category avg: 8.5/10)
- **Workflow Automation:** 8.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind Guardsix?**

- **Seller:** [guardsix](https://www.g2.com/sellers/guardsix)
- **Company Website:** https://guardsix.com/
- **Year Founded:** 2001
- **HQ Location:** Copenhagen, Capital Region
- **LinkedIn® Page:** https://linkedin.com/company/guardsix (162 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 44% Mid-Market, 31% Small-Business


#### What Are Guardsix's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Log Management (5 reviews)
- Customer Support (4 reviews)
- Easy Integrations (4 reviews)
- Efficiency (4 reviews)

**Cons:**

- Poor Interface Design (3 reviews)
- UX Improvement (3 reviews)
- Complexity (2 reviews)
- Confusing Interface (2 reviews)
- Information Deficiency (2 reviews)


### What Do G2 Reviewers Say About Guardsix?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Guardsix, making administration and navigation simple and efficient.
- Users appreciate the **effortless integration and usability** of Logpoint, enhancing efficiency in managing diverse log data.
- Users appreciate the **excellent customer support** provided by Logpoint, enhancing their experience and satisfaction with the product.
- Users appreciate the **easy integrations** of Guardsix, allowing seamless compatibility with their tech ecosystem for enhanced functionality.
- Users appreciate the **efficiency** of Guardsix in managing incidents and integrating with existing tools seamlessly.

**Cons:**

- Users criticize the **poor interface design** of Guardsix, finding it difficult to understand and navigate effectively.
- Users find the **poor log presentation** and overall interface slow, hindering their experience with Guardsix.
- Users find the **interface complexity** challenging, but hope for improvements in the near future.
- Users find the **confusing interface** of Guardsix difficult to navigate and slow to respond.
- Users find there is an **information deficiency** regarding appliance design and resource requirements for new devices.

#### What Are Recent G2 Reviews of Guardsix?

**"[Context-Driven SIEM That Enhances Incident Response](https://www.g2.com/survey_responses/guardsix-review-11985484)"**

**Rating:** 4.5/5.0 stars
*— Simon A.*

[Read full review](https://www.g2.com/survey_responses/guardsix-review-11985484)

---

**"[Review](https://www.g2.com/survey_responses/guardsix-review-11378057)"**

**Rating:** 4.0/5.0 stars
*— Ronny K.*

[Read full review](https://www.g2.com/survey_responses/guardsix-review-11378057)

---


#### What Are G2 Users Discussing About Guardsix?

- [What is your experience with Logpoint for SIEM, and what do you recommend for new users?](https://www.g2.com/discussions/what-is-your-experience-with-logpoint-for-siem-and-what-do-you-recommend-for-new-users)
- [What is LogPoint used for?](https://www.g2.com/discussions/what-is-logpoint-used-for)

### 13. [Blumira Automated Detection & Response](https://www.g2.com/products/blumira-automated-detection-response/reviews)
Blumira is an integrated security operations platform built for growing teams and the partners supporting them to gain complete visibility into their environment, identify and address risk faster, and deliver advanced security and compliance. The platform includes: - Managed Detections for automated threat hunting to identify attacks early - AI Investigation with 98.5% accurate, human-in-the-loop triage validated against real cases - Rapid Response with automation and 1-click actions to contain and block threats immediately - One Year of Data Retention with unlimited log ingestion to satisfy compliance requirements - Advanced Reporting and dashboards for forensics and easy investigation - Endpoint & Identity Protection (EDR/ITDR) for real-time remediation across devices and users - 24/7 Security Operations support for critical priority issues


**Average Rating:** 4.6/5.0
**Total Reviews:** 122
**How Do G2 Users Rate Blumira Automated Detection & Response?**

- **Automated Remediation:** 7.5/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.5/10)
- **Workflow Automation:** 9.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind Blumira Automated Detection & Response?**

- **Seller:** [Blumira](https://www.g2.com/sellers/blumira)
- **Company Website:** https://www.blumira.com
- **Year Founded:** 2018
- **HQ Location:** Ann Arbor, Michigan
- **Twitter:** @blumira (1 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/blumira/ (67 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 51% Mid-Market, 36% Small-Business


#### What Are Blumira Automated Detection & Response's Pros and Cons?

**Pros:**

- Ease of Use (34 reviews)
- Customer Support (21 reviews)
- Setup Ease (19 reviews)
- Alerting (17 reviews)
- Alert Management (17 reviews)

**Cons:**

- Limited Customization (11 reviews)
- Alert System (6 reviews)
- Expensive (6 reviews)
- Faulty Detection (6 reviews)
- Insufficient Information (6 reviews)


### What Do G2 Reviewers Say About Blumira Automated Detection & Response?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Blumira, noting the quick setup and responsive support team.
- Users value the **responsive and personalized support** from Blumira's SOC team, enhancing their overall experience significantly.
- Users find the **setup process incredibly easy** , with intuitive integration and immediate alert functionalities boosting security management.
- Users value the **reliable real-time alerting** of Blumira, enhancing their experience without overwhelming them with unnecessary notifications.
- Users value the **reliable real-time alerting** of Blumira, appreciating its clarity and ease of management.

**Cons:**

- Users find the **limited customization** in detection filters a drawback, despite helpful support for creating custom detections.
- Users face issues with **false positives** from alerts, which can disrupt business functions and waste valuable time.
- Users find the **pricing model inflexible and expensive** , making it difficult to meet their budgetary needs.
- Users face challenges with **false positives** in Blumira, leading to frustration and wasted time on repetitive alerts.
- Users note the **insufficient information** available on data intake, making search and usability challenging.

#### What Are Recent G2 Reviews of Blumira Automated Detection & Response?

**"[Breeze From Sales to Onboarding With an Intuitive, Easy-to-Configure UI](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-12984186)"**

**Rating:** 5.0/5.0 stars
*— Blake C.*

[Read full review](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-12984186)

---

**"[A well-rounded detection system with fantastic support](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-10479545)"**

**Rating:** 5.0/5.0 stars
*— Jeremy A.*

[Read full review](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-10479545)

---


#### What Are G2 Users Discussing About Blumira Automated Detection & Response?

- [What are the benefits and drawbacks of using Blumira for threat detection?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-blumira-for-threat-detection)
- [What is cloud SIEM?](https://www.g2.com/discussions/what-is-cloud-siem)
- [What does the term Siem stand for?](https://www.g2.com/discussions/what-does-the-term-siem-stand-for)
- [What does Blumira do?](https://www.g2.com/discussions/what-does-blumira-do)
- [What is Blumira automated detection & response?](https://www.g2.com/discussions/what-is-blumira-automated-detection-response)

### 14. [Shuffle](https://www.g2.com/products/shuffle/reviews)
Shuffle is an open source automation platform for security professionals (SOAR). Run it locally: https://github.com/frikky/shuffle Try it out here: https://shuffler.io/register Join the community: https://discord.gg/B2CBzUm


**Average Rating:** 4.8/5.0
**Total Reviews:** 15
**How Do G2 Users Rate Shuffle?**

- **Automated Remediation:** 9.5/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.5/10)
- **Workflow Automation:** 9.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind Shuffle?**

- **Seller:** [Shuffle AS](https://www.g2.com/sellers/shuffle-as)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/getshuffleapp/ (7 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer & Network Security
- **Company Size:** 67% Mid-Market, 33% Small-Business



#### What Are Recent G2 Reviews of Shuffle?

**"[Shuffle Open-Source SOAR](https://www.g2.com/survey_responses/shuffle-review-8284361)"**

**Rating:** 5.0/5.0 stars
*— Rohan G.*

[Read full review](https://www.g2.com/survey_responses/shuffle-review-8284361)

---

**"[Perfect automation tool for your soc](https://www.g2.com/survey_responses/shuffle-review-10067052)"**

**Rating:** 5.0/5.0 stars
*— Ayush G.*

[Read full review](https://www.g2.com/survey_responses/shuffle-review-10067052)

---


#### What Are G2 Users Discussing About Shuffle?

- [What is Shuffle used for?](https://www.g2.com/discussions/what-is-shuffle-used-for) - 2 comments

### 15. [D3 Security](https://www.g2.com/products/d3-security/reviews)
D3 stands at the forefront of AI-powered security, providing real-time, autonomous SOC solutions that help organizations stay ahead of cyber threats. By merging autonomous investigation and triage with AI-guided remediation, D3 is delivering AI-powered, human-led cyber security solutions. Morpheus is D3 Security’s fully autonomous SOC solution that triages, investigates, and responds to every alert, 24/7. Morpheus covers 100% of your alerts — no exceptions — so your team never has to choose between chasing false positives or risking a breach. It triages 95% of alerts in under two minutes, integrating seamlessly with any SIEM, XDR, or security stack. Unlike traditional SOAR platforms, Morpheus doesn’t need endless playbook tuning; it can build response workflows on the fly, specific to your security stack. The result? Zero alert fatigue, fewer missed threats, and a dramatic boost in SOC efficiency, powered by a data privacy-friendly and SecOps-focused AI model.


**Average Rating:** 4.2/5.0
**Total Reviews:** 64
**How Do G2 Users Rate D3 Security?**

- **Automated Remediation:** 8.3/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.2/10 (Category avg: 8.5/10)
- **Workflow Automation:** 6.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind D3 Security?**

- **Seller:** [D3 Security Management Systems](https://www.g2.com/sellers/d3-security-management-systems)
- **Year Founded:** 2012
- **HQ Location:** Vancouver, British Columbia
- **Twitter:** @D3Security (1,118 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/342986/ (162 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 49% Enterprise, 41% Mid-Market



#### What Are Recent G2 Reviews of D3 Security?

**"[The best security operation platform](https://www.g2.com/survey_responses/d3-security-review-3110773)"**

**Rating:** 5.0/5.0 stars
*— George K.*

[Read full review](https://www.g2.com/survey_responses/d3-security-review-3110773)

---

**"[Next Generation SOAR Platform](https://www.g2.com/survey_responses/d3-security-review-7793810)"**

**Rating:** 4.5/5.0 stars
*— Kristian T.*

[Read full review](https://www.g2.com/survey_responses/d3-security-review-7793810)

---



### 16. [Intezer](https://www.g2.com/products/intezer-intezer/reviews)
Intezer automates the entire alert triage process, like an extension of your team handling Tier 1 SOC tasks for every alert at machine-speed. Intezer monitors incoming incidents from endpoint, reported phishing pipelines, or SIEM tools, then autonomously collects evidence, investigates, makes triage decisions, and escalates only the serious threats to your team for human intervention. Power your SOC with artificial intelligence that makes sure every alert is deeply analyzed (including every single artifact like files, URLs, endpoint memory, etc.), detecting malicious code in memory and other evasive threats. Fast set up and integrations with your SOC team's workflows (EDR, SOAR, SIEM, etc.) means Intezer's AI can immediately start filtering out false positives, giving you detailed analysis about every threat, and speeding up your incident response time. With Intezer: • Reduce Tier 1 escalation, sending only 4% of alerts on average to your team for immediate action. • Identify up to 97% of false positive alerts without taking any time from your analysts. • Reduce average triage time to 5 minutes or less, while giving your analysts deep context about every alert to prioritize critical treats and respond faster.


**Average Rating:** 4.5/5.0
**Total Reviews:** 187
**How Do G2 Users Rate Intezer?**

- **Automated Remediation:** 9.2/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.6/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.5/10)
- **Workflow Automation:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Intezer?**

- **Seller:** [Intezer](https://www.g2.com/sellers/intezer)
- **Year Founded:** 2015
- **HQ Location:** New York
- **Twitter:** @IntezerLabs (10,170 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10656303/ (88 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, Student
- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 54% Small-Business, 23% Mid-Market


#### What Are Intezer's Pros and Cons?

**Pros:**

- Security (3 reviews)
- Security Protection (3 reviews)
- Cybersecurity (2 reviews)
- Detection Accuracy (2 reviews)
- Ease of Use (2 reviews)

**Cons:**

- Access Control (1 reviews)
- Complex Interface (1 reviews)
- Data Privacy (1 reviews)
- Difficult Navigation (1 reviews)
- Expensive (1 reviews)


### What Do G2 Reviewers Say About Intezer?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **strong security features** of Intezer, ensuring timely detection and blocking of malware.
- Users value Intezer for its **effective malware detection and security features** that enhance overall system protection.
- Users value the **ease of malware detection and blocking** with Intezer, enhancing overall cybersecurity effectiveness.
- Users value the **high detection accuracy** of Intezer, ensuring timely malware detection and enhanced system security.
- Users appreciate the **ease of use** of Intezer, making malware detection and security integration straightforward and efficient.

**Cons:**

- Users find the **lack of access control** to file visibility a downside, though it facilitates peer review benefits.
- Users express frustration with the **complex interface** of Intezer, finding it difficult to navigate and use effectively.
- Users find the **lack of control over file visibility** a downside, despite potential benefits for peer review.
- Users find the **difficult navigation** in Intezer frustrating due to a poorly designed UI and small text size.
- Users find the **expensive pricing** of Intezer limiting, particularly due to the capping of the free tier.

#### What Are Recent G2 Reviews of Intezer?

**"[CTI coordinator](https://www.g2.com/survey_responses/intezer-review-5353729)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Banking*

[Read full review](https://www.g2.com/survey_responses/intezer-review-5353729)

---

**"[Effortless Malware Detection and Robust Endpoint Security With Intezer](https://www.g2.com/survey_responses/intezer-review-12060113)"**

**Rating:** 4.5/5.0 stars
*— Franck P.*

[Read full review](https://www.g2.com/survey_responses/intezer-review-12060113)

---


#### What Are G2 Users Discussing About Intezer?

- [What is genetic malware analysis?](https://www.g2.com/discussions/what-is-genetic-malware-analysis) - 1 comment
- [Is Intezer good?](https://www.g2.com/discussions/is-intezer-good) - 1 comment
- [What does Intezer do?](https://www.g2.com/discussions/what-does-intezer-do) - 1 comment
- [What is Intezer analyze?](https://www.g2.com/discussions/what-is-intezer-analyze) - 2 comments


## What Is Security Orchestration, Automation, and Response (SOAR) Software?

[System Security Software](https://www.g2.com/categories/system-security)

## What Software Categories Are Similar to Security Orchestration, Automation, and Response (SOAR) Software?

- [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem)
- [Incident Response Software](https://www.g2.com/categories/incident-response)
- [AI SOC Agents](https://www.g2.com/categories/ai-soc-agents)


---

## How Do You Choose the Right Security Orchestration, Automation, and Response (SOAR) Software?

### What You Should Know About Security, Orchestration, Automation, and Response (SOAR) Software

### What is Security, Orchestration, Automation, and Response (SOAR) Software?

Security orchestration, automation, and response (SOAR) software helps coordinate, execute, and automate tasks between various IT workers and tools. SOAR tools allow organizations to respond quickly to cybersecurity attacks and observe, understand, and prevent future incidents.

SOAR software gives organizations a comprehensive view of their existing security systems while centralizing the security data. By automating security responses and reducing manual tasks, SOAR helps to generate a faster and more accurate response to security attacks. It also helps better coordinate and route incident response to the most appropriate IT worker in real time.

**What Does SOAR Stand For?**

SOAR stands for security orchestration, automation, and response. SOAR software significantly contributes to identifying potential future security threats.

### What are the Common Features of Security, Orchestration, Automation, and Response (SOAR) Software?

Usually, a SOAR software offering operates under three primary software capabilities:

**Threat and vulnerability management:** Threat and vulnerability management examines key assets and prioritizes efforts to reduce risk. Working with other security teams, threat and vulnerability management helps prevent attacks by threat actors.

**Security incident response:** Security incident response addresses and manages the aftermath of a security breach, cyberattack, computer incident, or security incident. Security incident response is to handle the aftermath of a security breach in a way that limits damage, reduces recovery time, and reduces cost.

**Security operations automation:** Security operations automation is the technology that enables the automation and orchestration of security tasks. This can include both administrative duties and incident detection and response.

### What are the Benefits of Security, Orchestration, Automation, and Response (SOAR) Software?

The benefits of using a SOAR tool are that it lessens the impact of security incidents and reduces the risk of legal liability. SOAR software helps companies’ security teams by enabling them to:

**Maintain a central view:** One of the benefits of SOAR software is that it gives security staff a central view and enables control of existing security systems while centralizing data collection to improve a company's security posture, operational efficiency, and productivity. 

**Automate manual tasks:** As with most software today, users are looking for help in terms of automation. SOAR software helps to manage and automate all aspects of a security incident lifecycle. This removes manual tasks, gives security staff more time to be productive, and allows them to focus on more mission-critical security tasks that do not require manual tasks.

**Define incident and response procedures:** SOAR software helps security systems define incident and response procedures. This helps to route security incidents to the correct security staff. SOAR can also prioritize and standardize the security response processes in a consistent, transparent, and documented way. 

**Optimize incident response** : Because SOAR software helps security staff define incident and response procedures, incident response is more accurate. This accuracy enables security systems and staff to have improved responses where they may have to contain, eradicate, or recover crucial data. 

**Identify and assign incident severity levels:** SOAR software helps to identify and assign incident severity levels. Severity levels in cybersecurity measure how severely a security incident impacts various parts of the organization. SOAR software automatically identifies and assigns severity levels, enabling the right security system and staff to respond appropriately. This means both can respond immediately to security incidents that may negatively affect an organization, such as networks, software, employee or customer data, etc.

**Support collaboration and unstructured investigations:** SOAR software supports collaboration and unstructured investigations in real time, helping route each security incident to the security system and security staff best suited to respond. Collaboration with other IT teams for tasks such as remediation or other departments such as legal is possible. 

**Streamline operations:** By using SOAR software, organizations can streamline security operations for threat and vulnerability management, security incident response, and security operations automation. SOAR software connects these security elements while integrating disparate security systems. SOAR software’s playbooks allow users to orchestrate, streamline and automate tasks. Playbooks also codify the process workflows that streamline the SOAR software functions.

### Who Uses Security, Orchestration, Automation, and Response (SOAR) Software?

**IT and cybersecurity staff:** They use SOAR software to handle security alerts such as phishing, which includes looking for threat feed data from endpoints, failed user logins, logins from unusual locations, malicious VPN access attempts, and so on. It's also used to hunt for threats and respond to incidents from attached files for malware analysis, cloud-aware incident response, and automate data enrichment. Cybersecurity staff who assign incident severity and check other products for vulnerability scores also use SOAR platforms.

### Challenges with Security, Orchestration, Automation, and Response (SOAR) software

There are a number of challenges with SOAR software that IT teams can encounter.

**Skill gaps:** While there is the misconception that SOAR software could replace security staff, the tool is meant to augment security teams, allowing them to work efficiently and effectively but not replacing them. However, there still may be a skills gap as the security team must be able to create detailed workflows of their processes.

**Effective deployment:** Another challenge of SOAR software is that it must be deployed to the enterprise but also connected to the other applications and technologies, which can be very complicated. An organization must also have staff with enough skills to deploy and maintain the platform. The applications and technologies used by the enterprise must also be able to support or be integrated into the SOAR software. One of SOAR software’s greatest strengths is to connect and orchestrate other technologies; however, if each technology is unable to be integrated, it hampers the benefits of deploying SOAR software.

### How to Buy Security, Orchestration, Automation, and Response Software

#### Requirements Gathering (RFI/RFP) for Security, Orchestration, Automation, and Response (SOAR) Software

If an organization is just starting out and looking to purchase SOAR software, g2.com can help select the best one.

Most business pain points might be related to all of the manual work that must be completed. If the company is large and has a lot of networks, data, or devices in its organization, they may need to shop for a SOAR software that can grow with its organization. Users should think about the pain points in security to help create a checklist of criteria. Additionally, the buyer must determine the number of employees who will need to use the SOAR software and if they currently have the skills to administer it. 

Taking a holistic overview of the business and identifying pain points can help the team springboard into creating a checklist of criteria. The checklist serves as a detailed guide that includes both necessary and nice-to-have features, including budget, features, number of users, integrations, security staff skills, cloud or on-premises solutions, and more.

Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from SOAR software.

#### Compare Security, Orchestration, Automation, and Response (SOAR) Software

**Create a long list**

Vendor evaluations are an essential part of the software buying process from meeting the business functionality needs to implementation. For ease of comparison, after all demos are complete, it helps to prepare a consistent list of questions regarding specific needs and concerns to ask each vendor.

**Create a short list**

From the long list of vendors, it is helpful to narrow down the list of vendors and come up with a shorter list of contenders, preferably no more than three to five. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions.

**Conduct demos**

To ensure the comparison is comprehensive, the user should demo each solution on the shortlist with the same use cases. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. 

#### Selection of Security, Orchestration, Automation, and Response (SOAR) Software

**Choose a selection team**

Before getting started, creating a winning team that will work together throughout the entire process, from identifying pain points to implementation, is crucial. The software selection team should consist of organization members with the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, head administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities.

**Compare notes**

The selection team should compare notes and facts and figures which they noted during the process, such as costs, security capabilities, and alert and incident response times.

**Negotiation**

Just because something is written on a company’s pricing page does not mean it's final. It is crucial to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others.

**Final decision**

After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board.

### What does Security, Orchestration, Automation, and Response (SOAR) Software cost?

SOAR is considered a long-term investment. This means there must be a careful evaluation of vendors, and the software should be tailored to each organization's specific requirements. Once a SOAR solution is purchased, deployed, and integrated into an organization’s security system, the cost could be high, which is why the evaluation stage of selecting SOAR software is so crucial. The notion of rip-and-replace cost can be high. The SOAR vendor chosen should continue to provide support for the SOAR solution with flexibility and open integration.

#### Return on Investment (ROI)

Organizations decide to purchase SOAR software with some type of return on investment (ROI). As they want to recoup the money spent on the software, it is critical to understand the costs that will be saved in terms of efficiency.

SOAR software saves security staff costs by eliminating manual tasks. For example, SOAR software automatically investigates the scenario of email phishing attacks which is very common, so this task can be very repetitive and consumes security staff time if it is done manually. A large enterprise used actual data from its SOAR software deployment and compared it to the cost of handling email phishing investigations automatically using SOAR software versus handling them manually. The enterprise found that the reduction in staff time required to handle phishing emails equated to savings of over $680,000 per year.

### Security, Orchestration, Automation, and Response (SOAR) Software Trends

**Enterprises:** Due to the requirements to maintain such large-scale IT and network infrastructure, organizations such as large enterprises tend to be more interested in purchasing SOAR software. Having such large networks and more complex IT makes such organizations more vulnerable to security threats which is another drive to purchase SOAR software. Also, larger organizations have more employees with more devices, which increases threats if they are accessing workplace applications on these devices.

**Retail and e-commerce:** These industries have increased interest in SOAR software due to the vulnerabilities in PoS)transactions and online purchases. It is the processing of these monetary transactions which creates a security risk, especially there personal and financial information of customers. Adopting technologies such as location-based marketing for these types of purchases also makes the retail industry more vulnerable to security threats.