ServiceNow for Governance, Risk and Compliance (GRC) is an AI-native platform that connects enterprise risk management, compliance, cyber risk, operational resilience, third-party risk management, privacy compliance, AI governance, and ESG on a single platform and data model. Designed for midsize to large enterprises in all industries, it runs every program on the same AI platform powering the rest of your business, so your teams can sense emerging risk, decide what to do about it, act before it becomes a problem, and govern everything in between.
Strong operations start with knowing where your risk is and building your business to withstand it. ServiceNow helps you quantify and manage risk across your enterprise, from process failures and privacy exposure to loss events, with AI native workflows that surface issues, assess impact, and connect risk directly to the operations and processes you depend on. The strongest organizations are built to withstand disruption, not just recover from it. Designed for frameworks like DORA, ServiceNow gives you the tools to assess exposure, strengthen critical operations, and build resilience into the way your business runs. When disruption hits, the impact is minimal and recovery is fast because business continuity plans and recovery workflows are connected and in place.
The cyber threat landscape is expanding faster than most organizations can track, with threats growing in volume, sophistication, and speed from every direction. ServiceNow helps you translate cyber risk into business risk you can act on, with continuous control monitoring, risk quantification, and visibility into third-party exposure. Because everything runs on one platform, cyber risk data has the business context you need to make faster, more confident decisions. ServiceNow also gives you visibility into third-party risk across the full relationship lifecycle, so you always know where your risk is and can act before it becomes a problem. With AI-native assessments and real-time risk scoring, your vendor ecosystem never becomes a blind spot.
Regulatory expectations are expanding faster than most compliance programs were built to handle. New frameworks, evolving privacy laws, and emerging AI regulations mean your team is constantly absorbing change while keeping existing obligations current. ServiceNow brings your entire compliance program onto one platform, from regulatory compliance and change management to audit readiness, privacy obligations, and sustainability disclosures. And as AI regulations take effect, keeping pace becomes part of that same compliance mandate. Govern every AI asset, from ServiceNow or any third party, with the visibility and controls needed to ensure every model operates safely, ethically, and in line with regulatory requirements.
ServiceNow runs everything on one platform with one data model. Risk data is always current and flows freely across every program without manual reconciliation or duplicate effort. The result is a complete, contextualized, and connected picture of risk across your enterprise.
Average Rating: 4.2/5.0
Total Reviews: 123
How Do G2 Users Rate ServiceNow Governance, Risk, and Compliance (GRC)?
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Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.5/10)
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Ease of Use: 8.0/10 (Category avg: 9.0/10)
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Ease of Admin: 7.8/10 (Category avg: 9.0/10)
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Quality of Support: 8.2/10 (Category avg: 9.3/10)
Who Is the Company Behind ServiceNow Governance, Risk, and Compliance (GRC)?
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Seller: ServiceNow
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Company Website:
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Year Founded: 2004
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HQ Location: Santa Clara, CA
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LinkedIn® Page: www.linkedin.com
35,078 employees on LinkedIn®
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Ownership: NYSE:NOW
Who Uses This Product?
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Top Industries: Banking, Information Technology and Services
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Company Size: 45% Large, 19% Medium
What Do G2 Reviewers Say About ServiceNow Governance, Risk, and Compliance (GRC)?
AI-generated summary from verified user reviews
Pros
- Users value the automation features of ServiceNow GRC, enhancing efficiency and consistency in risk assessments and reporting.
- Users value the integrated risk program of ServiceNow GRC, streamlining compliance and enhancing ESG management effortlessly.
- Users appreciate the comprehensive tools offered by ServiceNow ESG Management for optimizing ESG initiatives effectively.
- Users praise the efficiency of ServiceNow GRC in automating risk management and ensuring transparency in assessments.
- Users appreciate the efficiency improvement from ServiceNow GRC, enabling real-time risk management and streamlined compliance processes.
Cons
- Users find the complex setup of ServiceNow GRC time-consuming and challenging, requiring extensive resources and training.
- Users note that ServiceNow GRC is expensive, which could be challenging given the current economic climate.
- Users find the learning curve challenging, as the concepts are complicated and navigation is not intuitive.
- Users find the learning difficulty of ServiceNow GRC a challenge due to its complexity and navigation issues.
- Users find that the limited customization of ServiceNow GRC complicates tailoring solutions to their specific needs.
What Are G2 Users Discussing About ServiceNow Governance, Risk, and Compliance (GRC)?