Best Professional Services Automation Software for Small Business

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Screendragon

Screendragon is an enterprise work management and orchestrated intelligence platform built for complex marketing, and agency operations.​ It combines structured work management with AI-powered workflow orchestration, giving organisations real-time operational intelligence across projects, people, budgets, approvals, and performance. By connecting planning, execution, governance, and reporting in one platform, Screendragon helps teams run work with confidence at scale.​ Designed for organisations managing high volumes of work, multiple stakeholders, and strict governance requirements, Screendragon is commonly used by enterprise content teams, in-house agencies, external agencies, and marketing project teams that need visibility, control, and automation beyond basic task management.​ Key capabilities include configurable workflows, automated and AI-assisted approvals, resource and capacity planning, financial forecasting, and advanced operational reporting. The platform adapts to existing processes rather than forcing rigid templates, making it well suited to complex or regulated environments.​ Screendragon is designed to work as part of a broader enterprise ecosystem. It integrates with existing tools and platforms and provides an open API, enabling organisations to extend workflows, automate data exchange, and connect Screendragon to their wider technology stack.​ Trusted by global organisations including Kellogg’s, BP, TBWA, and McCann Worldgroup.

Average Rating: 4.7/5.0

Total Reviews: 110

How Do G2 Users Rate Screendragon?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.8/10)
  • Portfolio Performance: 8.6/10 (Category avg: 7.9/10)
  • Workflow: 9.6/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Screendragon?

  • Seller: Screendragon
  • Company Website:
  • Year Founded: 2001
  • HQ Location: London, England
  • Twitter: @screendragon
    4,101 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    85 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager
  • Top Industries: Marketing and Advertising, Consumer Goods
  • Company Size: 50% Medium, 45% Large

What Do G2 Reviewers Say About Screendragon?

AI-generated summary from verified user reviews

Pros
  • Users value the flexibility of Screendragon, appreciating its adaptability for diverse project scopes and workflows.
  • Users love the automation capabilities of Screendragon, making project tracking and management seamless and efficient.
  • Users value the effective communication from the Screendragon team, appreciating their responsiveness and adaptability to needs.
  • Users find Screendragon to be easy to learn and implement, with helpful resources enhancing their understanding and experience.
  • Users highlight the team's efficient response time, appreciating their flexibility and eagerness to assist with urgent needs.
Cons
  • Users face platform limitations that hinder flexibility and user-friendliness, complicating effective use in large organizations.
  • Users find the complexity of the admin console to be a barrier to a smoother user experience.
  • Users find the admin console complex, noting that it can lack user-friendly dynamics and ease of use.
  • Users find the confusing platform of Screendragon limits their ability to create reports independently and easily.
  • Users find reporting inadequate in Screendragon, facing challenges with manual builds and exporting data effectively.

What Are Recent G2 Reviews of Screendragon?

What Are G2 Users Discussing About Screendragon?

Updated August 2026.

How Many Professional Services Automation Software Products Does G2 Track?

Total Products under this Category: 213

Category Stats (Oct 2026)

  • Average Rating: 4.31/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Striven (+1.0%) - Among all products in this category, Striven recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Professional Services Automation Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 26,400+ Authentic Reviews
  • 213+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Professional Services Automation Software

G2 Grid® for Professional Services Automation Software plotting products by satisfaction and market presence

Highlighted products: Autotask, Syncro, BigTime, CMap, SuperOps, Teamwork.com, Magnetic, and Ruddr Professional Services Automation.

Underlying data: [Grid® JSON](https://www.g2.com/categories/professional-services-automation/grids.json?focus%5B%5D=autotask&focus%5B%5D=syncro&focus%5B%5D=bigtime&focus%5B%5D=cmap&focus%5B%5D=superops&focus%5B%5D=teamwork-com&focus%5B%5D=magnetic-software-magnetic&focus%5B%5D=ruddr-professional-services-automation&segment=small-business)

Autotask

Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business.

Average Rating: 4.3/5.0

Total Reviews: 627

How Do G2 Users Rate Autotask?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 8.8/10)
  • Portfolio Performance: 6.7/10 (Category avg: 7.9/10)
  • Workflow: 8.2/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Autotask?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 69% Small, 27% Medium

What Do G2 Reviewers Say About Autotask?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Autotask, appreciating its user-friendly interface and quick navigation for efficient management.
  • Users value the extensive integration options in Autotask, allowing for great customization to fit their workflow.
  • Users appreciate the efficient ticket management and automation features of Autotask, enhancing overall operational productivity.
  • Users value the automation features of Autotask, which significantly streamline workflows and enhance efficiency.
  • Users commend Autotask for its efficiency, enabling faster ticket management and enhanced operations support.
Cons
  • Users find the complex usability of Autotask frustrating, particularly due to confusing menus and lengthy processes.
  • Users warn of a steep learning curve in Autotask, making report creation and navigation challenging for newcomers.
  • Users find Autotask's limited functionality frustrating, as it lacks essential features for basic tasks and project management.
  • Users highlight the missing features in Autotask, finding the project management module basic and lacking depth.
  • Users find Autotask to have a not user-friendly interface, making navigation and project management frustrating and unintuitive.

What Are Recent G2 Reviews of Autotask?

What Are G2 Users Discussing About Autotask?

Syncro

Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. AI Access Through the Syncro MCP Server The Syncro MCP Server connects the AI assistants you’re already using to your live Syncro data, including tickets, assets, alerts, billing records, appointments, and client records. Technicians can prompt in natural language and take action: create, assign, and update tickets, log time, escalate issues, book appointments, and generate client-ready reports and QBRs all within AI tools like Claude, ChatGPT, and Microsoft Copilot. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure.

Average Rating: 4.5/5.0

Total Reviews: 557

How Do G2 Users Rate Syncro?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.8/10)
  • Portfolio Performance: 6.2/10 (Category avg: 7.9/10)
  • Workflow: 7.3/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.7/10 (Category avg: 10/10)

Who Is the Company Behind Syncro?

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 81% Small, 9% Medium

What Do G2 Reviewers Say About Syncro?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Syncro, enabling efficient troubleshooting and seamless client communication.
  • Users value Syncro's game-changing features like ticket storage, scripting, and seamless integration for enhanced efficiency.
  • Users find the initial setup easy, making it accessible for first-time users and enhancing overall experience.
  • Users value the seamless integrations of Syncro, enhancing their overall workflow and aligning tools with company needs.
  • Users commend Syncro for its intuitive automation features, enhancing workflow efficiency and simplifying asset management.
Cons
  • Users find many missing features in Syncro, particularly in remote access and automation capabilities, hindering productivity.
  • Users highlight the improvement needed in Syncro's interface and responsiveness for a better overall experience.
  • Users find reporting and invoicing limitations frustrating and seek improvements in UI and Linux support.
  • Users are frustrated with feature issues in Syncro, citing a lack of intuitive design and limited functionality.
  • Users find that Syncro needs improvement in customization, API features, and overall functionality for better management at scale.

What Are Recent G2 Reviews of Syncro?

What Are G2 Users Discussing About Syncro?

BigTime

BigTime Software: The AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. Too many firms rely on disconnected quoting tools, spreadsheets, and manual handoffs between sales and delivery. This creates misaligned expectations, margin erosion, and frustrated clients. BigTime changes that. We unify the entire professional services journey—from scoping and quoting to staffing and invoicing—so you can sell with confidence, deliver with precision, and grow with profitability.
 BigTime helps professional services firms reduce operational costs, easily align talent to the right projects, and accelerate time to get paid for completed work, all while enabling quicker decision-making by delivering the information you need, when you need it. By streamlining project operations, maximizing resource utilization, accelerating the account receivable cycle, and connecting scattered data sources, BigTime makes it easier for professional services firms to scale and grow. With 2,800+ customers and 20+ years of experience, BigTime is built to get you up and running quickly, operate with flexibility and agility, and enable you to solve today’s challenges while scaling with you for tomorrow’s opportunities.

Average Rating: 4.4/5.0

Total Reviews: 1,752

How Do G2 Users Rate BigTime?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.8/10)
  • Portfolio Performance: 8.2/10 (Category avg: 7.9/10)
  • Workflow: 8.1/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind BigTime?

  • Seller: BigTime
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Chicago, IL
  • Twitter: @BigTimeSoftware
    2,744 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    166 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager, President
  • Top Industries: Accounting, Architecture & Planning
  • Company Size: 74% Small, 19% Medium

What Do G2 Reviewers Say About BigTime?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of BigTime, finding it simple for time tracking and expense reporting.
  • Users value the user-friendly time tracking of BigTime, facilitating efficient recording and management of hours and resources.
  • Users appreciate the user-friendly interface of BigTime, making time tracking quick and efficient.
  • Users appreciate the ease of tracking time in BigTime, enabling quick and accurate project time management.
  • Users love the intuitive interface of BigTime, making navigation and tracking hours straightforward and simple.
Cons
  • Users are frustrated by missing features like unclear reports, difficult documentation, and lack of internal note options on invoices.
  • Users find the learning curve steep due to unclear documentation, navigation challenges, and inconsistencies in reporting.
  • Users find the manual entry process cumbersome, impacting efficiency due to frequent adjustments and lack of features.
  • Users experience software bugs that occasionally disrupt functionality, causing issues with report windows and timesheet entries.
  • Users find resource management to be time-consuming in BigTime, often requiring trial and error during setup.

What Are Recent G2 Reviews of BigTime?

What Are G2 Users Discussing About BigTime?

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CMap

CMap is a PSA software that helps professional services firms, from consultancies to architecture & engineering practices, manage their people, projects, profits and more - all in one place. We help project-based businesses to move on from spreadsheets and retire homegrown, ad-hoc tools to give them complete visibility, clarity, and control over their firm. Whether it’s winning new business, delivering projects, resourcing, billing, or reporting, it can all be done in one easy-to-use platform. CMap is trusted by over 700 service firms around the globe, from executives, operations leaders, finance teams, and project managers, down to individual consultants and architects. We offer four distinct, sector-specific products: CMap Consulting Edition, CMap AEC edition, CMap PIM & CMap Mail. CMap goes far beyond traditional project management or CRM systems. It’s a modular, fully integrated, cloud-based platform designed to support your entire business lifecycle from the first client conversation to the final invoice. Our core features include: - CRM - Win more of the right work. Track opportunities, manage pipelines, and forecast revenue with accuracy. No more fragmented data or endless email chains. - Project Management - Deliver on time and on budget. Plan projects, allocate resources, and monitor progress with live budget-vs-actual insights and milestone tracking. - Resourcing & Capacity Planning - Match the right people to the right projects. Balance workloads, identify bottlenecks early, and make data-driven decisions about hiring and utilization. - Time & Expenses - Give your teams a simple, intuitive way to log time and expenses from any device. Improve compliance and capture billable time effortlessly. - Billing & Financials - Keep cash flowing and admin low. Automate invoicing, track WIP, manage revenue recognition, and connect seamlessly to your accounting software. - Reporting & Business Intelligence - See the full picture. Real-time dashboards and customizable reports turn data into insight, helping you make faster, more confident decisions. CMap helps professional services firms streamline operations, escape
Excel hell, & get back to doing what they do best.

Average Rating: 4.4/5.0

Total Reviews: 311

How Do G2 Users Rate CMap?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.8/10)
  • Portfolio Performance: 6.4/10 (Category avg: 7.9/10)
  • Workflow: 7.0/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind CMap?

  • Seller: CMAP Software Ltd
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Alderley Edge, GB
  • Twitter: @CMAPSoftware
    396 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    231 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Associate Director
  • Top Industries: Architecture & Planning, Consulting
  • Company Size: 57% Small, 41% Medium

What Do G2 Reviewers Say About CMap?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of CMap, simplifying project management and enhancing clarity in complex information.
  • Users appreciate the ease of use and centralized information in CMap, which enhances project management efficiency.
  • Users praise CMap's helpful and responsive customer support, enhancing their overall experience and satisfaction with the product.
  • Users value the intuitive interface of CMap, enhancing navigation and simplifying complex processes effectively.
  • Users highlight the intuitive organization and visual clarity of CMap, making complex information easy to manage and understand.
Cons
  • Users find CMap's limited features particularly frustrating, especially regarding reporting and integration functionalities.
  • Users experience integration issues with CMap, leading to difficulties in connecting finance and resource data effectively.
  • Users find CMap's limited functionality frustrating, especially with inconsistent page designs and complex reporting tools.
  • Users find the report builder's complexity challenging, making it hard to efficiently create and visualize data.
  • Users face significant limitations in reporting and design consistency, hindering effective data retrieval and usability.

What Are Recent G2 Reviews of CMap?

What Are G2 Users Discussing About CMap?

SuperOps

SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than **250+ network vendors. 7) Patch Management** for operating systems as well as third-party applications. 8) IT Documentation** and a modern **self-service portal** for end users. 9) Cross-platform endpoint management** supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is **Monica AI**, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead.

Average Rating: 4.4/5.0

Total Reviews: 204

How Do G2 Users Rate SuperOps?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.8/10)
  • Portfolio Performance: 6.3/10 (Category avg: 7.9/10)
  • Workflow: 7.7/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind SuperOps?

  • Seller: SuperOps Inc
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Claymont, US
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 84% Small, 14% Medium

What Do G2 Reviewers Say About SuperOps?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of SuperOps, allowing quick onboarding and effortless integration for all team members.
  • Users commend SuperOps for its exceptional customer support, highlighting quick responses and practical solutions from the team.
  • Users appreciate the user-friendly interface and feature-rich capabilities of SuperOps, making it an essential MSP tool.
  • Users praise SuperOps for its intuitive and attractive user interface, enhancing the efficiency of IT support operations.
  • Users love the intuitive interface of SuperOps, making multitasking and operations management effortless and efficient.
Cons
  • Users note a lack of features in SuperOps compared to competitors, affecting functionality and user experience.
  • Users note several feature issues with SuperOps, including limited integrations and cumbersome workflows affecting usability.
  • Users note integration issues with SuperOps, suggesting the need for more enhancements to existing integrations.
  • Users find access limitations frustrating, needing to download files and facing constraints with RMM and file size uploads.
  • Users find a lack of integrations in SuperOps, which limits functionality and potential enhancements.

What Are Recent G2 Reviews of SuperOps?

Teamwork.com

Combining powerful project management and easily streamlined operations - we’re the only platform built for managing client projects, profitably. Deliver work on time and on budget, eliminate client chaos, and understand profitability, all in one platform. Headquartered in Cork, Ireland and founded by a team who have run an agency before, Teamwork.com has more than 20,000 customers around the world with a global team of over 350 employees. Learn more at teamwork.com.

Average Rating: 4.4/5.0

Total Reviews: 1,176

How Do G2 Users Rate Teamwork.com?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Portfolio Performance: 8.2/10 (Category avg: 7.9/10)
  • Workflow: 8.9/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Teamwork.com?

  • Seller: Teamwork
  • Company Website:
  • Year Founded: 2007
  • HQ Location: Cork
  • Twitter: @teamwork
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    549 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 57% Small, 31% Medium

What Do G2 Reviewers Say About Teamwork.com?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the comprehensive project management capabilities of Teamwork.com, enhancing task tracking and workflow efficiency.
  • Users value the easy task management features of Teamwork.com, enhancing productivity and project visibility effectively.
  • Users appreciate the effective team collaboration in Teamwork.com, enhancing focus and productivity through user-friendly features.
  • Users value the comprehensive task tracking of Teamwork.com, enhancing project management and improving productivity.
  • Users find Teamwork.com to be exceptionally user-friendly, making task management and tracking seamless and efficient.
Cons
  • Users find the learning curve steep due to overwhelming features and confusing setup processes, hindering adoption.
  • Users find limited features on Teamwork.com hinder performance, navigation, and reporting capabilities, especially on basic tiers.
  • Users find the setup process complex and time-consuming, leading to frustration and delays in utilizing Teamwork.com effectively.
  • Users find the missing invoicing features in Teamwork.com frustrating, impacting their workflow and project management.
  • Users find some views of Teamwork.com to be not intuitive, complicating navigation and discovery of advanced features.

What Are Recent G2 Reviews of Teamwork.com?

What Are G2 Users Discussing About Teamwork.com?

Magnetic

Magnetic is an all-in-one workflow management platform specifically designed for professional services firms. This comprehensive software solution integrates essential project management functionalities into a single, user-friendly system. It encompasses a wide range of capabilities, including account management, business development, traffic management, project management, project finances, time tracking, billing, HR management, and resource scheduling. By consolidating these critical tools, Magnetic aims to streamline operations and enhance productivity within professional services environments. Targeted primarily at professional services firms, Magnetic serves a diverse audience that includes project managers, team leaders, and executives seeking to optimize their workflow processes. The platform is particularly beneficial for organizations that handle multiple projects simultaneously and require a cohesive system to manage various aspects of their operations. With its robust features, Magnetic is well-suited for firms in sectors such as consulting, marketing, and design, where effective project management is crucial for success. One of the standout features of Magnetic is its ability to provide a comprehensive overview of business operations. Users can access key sales metrics, profitability reports, resource availability, and time allocation from any location and at any time. This level of visibility allows teams to make informed decisions quickly, ensuring that projects remain on track and within budget. The platform also facilitates better communication and collaboration among team members, as everyone has access to the same up-to-date information. In addition to its project management capabilities, Magnetic offers tools for time tracking and billing, which are essential for maintaining accurate financial records and ensuring that clients are billed correctly. The HR management feature allows firms to efficiently manage their workforce, including scheduling resources and tracking employee performance. By integrating these functionalities, Magnetic helps firms reduce administrative burdens and focus on delivering high-quality services to their clients. Overall, Magnetic stands out in the workflow management category by providing a comprehensive, all-in-one solution tailored to the unique needs of professional services firms. Its emphasis on visibility, efficiency, and collaboration empowers organizations to optimize their operations, ultimately leading to improved project outcomes and client satisfaction.

Average Rating: 4.4/5.0

Total Reviews: 82

How Do G2 Users Rate Magnetic?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Workflow: 8.4/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 7.0/10 (Category avg: 10/10)

Who Is the Company Behind Magnetic?

  • Seller: Magnetic Software
  • Year Founded: 2010
  • HQ Location: London, UK
  • Twitter: @magnetichq
    288 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager
  • Top Industries: Marketing and Advertising
  • Company Size: 80% Small, 15% Medium

What Do G2 Reviewers Say About Magnetic?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Magnetic, appreciating its intuitive interface and simplified navigation.
  • Users praise the financial management capabilities of Magnetic, enhancing efficiency and clarity in project profitability.
  • Users appreciate the multiple time tracking methods in Magnetic, allowing flexibility and a comprehensive overview of tasks.
  • Users commend the fast and reliable customer support that enhances their overall experience with Magnetic.
  • Users value the effective project tracking features, enabling flexible time management and real-time updates on progress.
Cons
  • Users find a steep learning curve with Magnetic, requiring training to unlock its full potential.
  • Users find access limitations in Magnetic, noting rigidity and extra steps needed for certain tasks, affecting usability.
  • Users find the task management system difficult to navigate, especially with complex workflows and sub-task limitations.
  • Users report bug issues post-updates, particularly with task completion not reflecting correctly as intended.
  • Users find difficult navigation in the task management section, making the software challenging to use initially.

What Are Recent G2 Reviews of Magnetic?

What Are G2 Users Discussing About Magnetic?

Ruddr Professional Services Automation

Ruddr is an AI-native Professional Services Automation (PSA) platform that helps professional services organizations manage project delivery, resource planning, financial operations, and business performance in a single system. The platform is designed for consulting firms, agencies, IT services companies, and other project-based organizations with 20 to 2,000 billable employees. Our software supports the full professional services lifecycle, including client management, project management, budgeting, task management, resource allocation, time and expense tracking, invoicing, revenue recognition, forecasting, utilization tracking, gross margin analysis, and KPI reporting. The platform also supports more than 150 global currencies, making it suitable for firms operating across multiple regions, subsidiaries, and distributed teams. Ruddr Intelligence, the platform’s embedded AI functionality, enables users to analyze operational data, generate reports and visualizations, answer business questions, and identify trends using natural language prompts. Teams can use AI-powered workflows to reduce manual reporting, improve visibility into project and financial performance, and support faster operational decision-making. Users can also create downloadable custom reports and generate data visualizations for executive reporting and planning. Ruddr is designed to provide enterprise-level functionality with an intuitive user experience and flexible deployment options for growing and established services organizations that need operational visibility, financial oversight, and scalable project management capabilities. Key capabilities include: - Project management, budgeting, forecasting, and resource management - Time tracking, expense management, invoicing, and revenue recognition - AI-powered reporting, analytics, and operational insights through Ruddr Intelligence - Support for multi-currency operations and global professional services teams - Flexible subscription options with monthly or annual billing and free licenses for non-billable users

Average Rating: 4.6/5.0

Total Reviews: 369

How Do G2 Users Rate Ruddr Professional Services Automation?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.8/10)
  • Portfolio Performance: 8.9/10 (Category avg: 7.9/10)
  • Workflow: 9.0/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 8.5/10 (Category avg: 10/10)

Who Is the Company Behind Ruddr Professional Services Automation?

  • Seller: Ruddr
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Atlanta, Georgia, United States
  • Twitter: @RuddrHQ
    52 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Account Coordinator
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 51% Small, 45% Medium

What Do G2 Reviewers Say About Ruddr Professional Services Automation?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Ruddr Professional Services Automation, enhancing project management and reporting efficiency.
  • Users value the efficient time tracking features of Ruddr, which streamline project management and enhance productivity.
  • Users find Ruddr's intuitive interface to be user-friendly, facilitating efficient resource allocation and project management.
  • Users love the clean and intuitive interface of Ruddr, enhancing project management efficiency for teams.
  • Users highlight the excellent customer support of Ruddr, noting quick responses and helpful assistance with issues.
Cons
  • Users find report customization limitations hinder their ability to create tailored reports effectively.
  • Users find basic functionality missing in Ruddr, leading to increased workload and usability challenges.
  • Users note limited features can hinder usability, especially with custom reporting and syncing issues.
  • Users find the learning curve steep, especially during initial setup and for some advanced features of Ruddr.
  • Users feel the limited customization in report filters and dashboards hinders their ability to tailor the experience.

What Are Recent G2 Reviews of Ruddr Professional Services Automation?

What Are G2 Users Discussing About Ruddr Professional Services Automation?

SAP Cloud ERP (SAP S/4HANA Cloud)

SAP Cloud ERP (S/4HANA Cloud) is a modular, cloud-based enterprise resource planning (ERP) solution that brings embedded AI into core business processes to help organizations of any size improve productivity, efficiency, and scalability. It supports critical business functions including finance, supply chain, human resources, and sales, while providing industry best-practice processes, predictable subscription-based costs, and the flexibility to add capabilities, users, and functionality as business needs evolve. With proven implementation tools and preconfigured processes, SAP Cloud ERP enables organizations to go live quickly and confidently while supporting ongoing growth and innovation. For midsize organizations who want to adopt SAP Cloud ERP the primary offering is SAP GROW, which combines SAP Cloud ERP with preconfigured best practices, implementation services, and adoption resources to help businesses achieve rapid, scalable cloud ERP deployment. For even quicker deployment, there’s SAP GROW Fast, a prepackaged offering delivered by SAP partners.

Average Rating: 4.4/5.0

Total Reviews: 947

How Do G2 Users Rate SAP Cloud ERP (SAP S/4HANA Cloud)?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.8/10)
  • Portfolio Performance: 8.5/10 (Category avg: 7.9/10)
  • Workflow: 9.0/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind SAP Cloud ERP (SAP S/4HANA Cloud)?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • Twitter: @SAP
    297,052 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Consultant, Senior Consultant
  • Top Industries: Information Technology and Services, Accounting
  • Company Size: 48% Large, 35% Medium

What Do G2 Reviewers Say About SAP Cloud ERP (SAP S/4HANA Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SAP Cloud ERP, making it effective and time-saving for daily tasks.
  • Users appreciate the cloud-based architecture of SAP S/4HANA Cloud for its scalability and reduced IT overhead.
  • Users value the real-time processing and industry-specific functionalities of SAP S/4HANA Cloud for enhanced financial management.
  • Users appreciate the real-time efficiency of SAP S/4HANA Cloud, with instant access to reports and accurate data.
  • Users value the real-time data capabilities of SAP S/4HANA Cloud, enhancing decision-making with instant access to analytics.
Cons
  • Users find the complexity and restrictions of SAP Cloud ERP challenging, leading to costly implementations and training needs.
  • Users find the learning curve steep for SAP Cloud ERP, making initial understanding and training challenging.
  • Users find the learning difficulty significant, as the complex system necessitates extensive training for new users.
  • Users find the complex setup of SAP Cloud ERP challenging, often requiring extensive training and expert assistance.
  • Users find the limited customization of SAP Cloud ERP restrictive, hindering adaptation to unique business processes.

What Are Recent G2 Reviews of SAP Cloud ERP (SAP S/4HANA Cloud)?

What Are G2 Users Discussing About SAP Cloud ERP (SAP S/4HANA Cloud)?

Scoro

Scoro is a professional services automation (PSA) software purpose-built for consultancies, agencies, IT firms, architecture companies, and other professional services businesses. It unites projects, resources, and finances in one system, so you don’t need to juggle multiple tools for planning, tracking, and billing for your work. Core features include: - CRM & pipeline – Get a complete overview of your sales funnel and upcoming work - Quote-to-cash – Estimate scope, track progress and budget burn, and bill for work in one system - Capacity & resource planning – Plan ahead with live heatmaps and utilization forecasts - Time & expense tracking – Log time with built-in timers and auto-populated timesheets - Cost & profit forecasts – Understand margins with role or service-level insights - Billing & invoicing – Automate time & material, fixed-fee, and retainer billing - Revenue forecasting – Track project income based on pipeline and committed work - AI-powered insights & actions – Save time with automation and data-driven suggestions - Live dashboards – Monitor progress, profitability, and capacity in real time Scoro’s pricing is modular, built around core apps rather than fixed tiers, so you can shape a package to match your actual workflow. You choose which apps you need and price is shaped by the chosen combination, billed per user per month.

Average Rating: 4.5/5.0

Total Reviews: 487

How Do G2 Users Rate Scoro?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Portfolio Performance: 8.2/10 (Category avg: 7.9/10)
  • Workflow: 8.6/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Scoro?

  • Seller: Scoro
  • Company Website:
  • Year Founded: 2013
  • HQ Location: London
  • Twitter: @ScoroSoftware
    8,204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    141 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Project Manager, CEO
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 67% Small, 25% Medium

What Do G2 Reviewers Say About Scoro?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Scoro, benefiting from its streamlined, all-in-one platform for various needs.
  • Users find Scoro's all-in-one project management capabilities essential for tracking and streamlining their business operations.
  • Users value the comprehensive project tracking of Scoro, seamlessly integrating tasks, time, and finance in one place.
  • Users value the effective time tracking feature in Scoro, enhancing productivity and simplifying task management.
  • Users love the integrated task management of Scoro, connecting projects, finances, and CRM seamlessly in one platform.
Cons
  • Users find the learning curve steep with Scoro, especially during initial setup and task creation.
  • Users find Scoro's interface not intuitive, often needing assistance to navigate its complex functionalities.
  • Users find missing features in Scoro, particularly in the mobile version and integration capabilities.
  • Users face a steep learning curve with Scoro, often requiring extensive training to navigate its complexities.
  • Users feel that the complexity of Scoro requires extensive training, potentially hindering a smooth onboarding experience.

What Are Recent G2 Reviews of Scoro?

What Are G2 Users Discussing About Scoro?

Kantata Professional Services Automation (formerly Mavenlink+ Kimble)

Kantata helps professional services organizations of 50 to 5,000+ employees ensure consistent excellence and profitability across every project. With a platform that connects everything from scoping to resourcing to forecasting, you can always deliver amazing. The real challenge for most PS organizations is that their projects are so unpredictable. They never really know how an engagement is going to play out until it’s too late to do anything about it. And that undermines profits, strains resources, and leaves clients wondering what they’re really paying for. Kantata PSA puts an end to unpredictable projects by enabling you to: • Instantly assemble the ideal team – so you can deploy resources based on the best match for scope, scheduling, skillsets, and more • Easily amplify institutional knowledge – by turning past experience into real-time intelligence so all your expertise is available to all your people • Confidently forecast every outcome – with an accurate, comprehensive view of everything from revenue and margins to capacity and sentiment Not every services firm operates the same way — and your PSA shouldn’t either. Kantata is the only PSA offering both a Salesforce-native and an open infrastructure option, so you can choose the ecosystem that fits your business. With over 1,200 prebuilt connectors — including Salesforce, NetSuite, HubSpot, Workday, Sage Intacct, Microsoft Dynamics 365, Google Workspace, and Jira — Kantata extends the value of your existing tech stack while keeping all your operational data connected in one AI-powered platform. That’s why professional services organizations across software, IT services, management consulting, and marketing agencies rely on Kantata to operate with greater precision, predictability, and profitability. Leading organizations like Deloitte, Sage, and Hitachi trust Kantata, and our customers consistently achieve a 33% increase in on-time project delivery.

Average Rating: 4.2/5.0

Total Reviews: 1,513

How Do G2 Users Rate Kantata Professional Services Automation (formerly Mavenlink+ Kimble)?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.8/10)
  • Portfolio Performance: 7.3/10 (Category avg: 7.9/10)
  • Workflow: 7.4/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Kantata Professional Services Automation (formerly Mavenlink+ Kimble)?

Who Uses This Product?

  • Who Uses This: Project Manager, Consultant
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 57% Medium, 30% Small

What Do G2 Reviewers Say About Kantata Professional Services Automation (formerly Mavenlink+ Kimble)?

AI-generated summary from verified user reviews

Pros
  • Users value the integration of project management, resource planning, and finances, streamlining workflows and improving visibility.
  • Users value the effective project tracking of Kantata, enhancing workflow with real-time data and tailored features.
  • Users value the user-friendly interface of Kantata, simplifying project management and enhancing forecasting accuracy effortlessly.
  • Users commend Kantata for its robust reporting efficiency, allowing access to comprehensive data and real-time insights.
  • Users appreciate the custom report generation features of Kantata, which significantly enhance project management and data analysis.
Cons
  • Users find the dashboard creation process challenging and the overall interface unintuitive and overly manual.
  • Users experience a significant learning curve with Kantata PSA, necessitating extensive training and adjustment for optimal use.
  • Users note the not intuitive interface that complicates task management and slows down training for new users.
  • Users find the task management process overly manual, making it cumbersome to mark tasks complete and manage entries.
  • Users find the lack of customization frustrating, especially for unique reporting and intuitive project management tasks.

What Are Recent G2 Reviews of Kantata Professional Services Automation (formerly Mavenlink+ Kimble)?

What Are G2 Users Discussing About Kantata Professional Services Automation (formerly Mavenlink+ Kimble)?

Klient PSA

Klient PSA is a Professional Services Automation (PSA) platform built 100% natively on Salesforce. It is designed for professional services organizations of roughly 50 to 1,000 people — consulting firms, SaaS services teams, systems integrators, and agencies — that already run on Salesforce and want delivery, finance, and customer data in one system instead of in a PSA bolted on beside the CRM. Because Klient PSA runs inside your existing Salesforce org, projects, resources, timesheets, and invoices share the same records, permissions, and reports as your pipeline. Klient PSA is sold as a Salesforce-native application and includes the Salesforce platform license required to run it, so buyers do not need to purchase a separate Salesforce subscription to get started. What Klient PSA does Project management: templates, Kanban boards, Gantt charts, and task grids to plan and deliver projects on time and on budget. Resource management: assign people by skill, availability, and priority, and forecast billable utilization and capacity. Time and expense tracking: log time and expenses in seconds, with approval workflows that feed billing and forecasting. Billing and financials: pre-invoicing, invoice generation, revenue recognition, and accounting connectors for QuickBooks, Xero, Sage Intacct, and Accounting Seed. Customer collaboration: a customer portal for real-time status, shared documents, and approvals. Estimates and forecasting: quote work from the Salesforce opportunity and carry the estimate through to delivery and invoicing. AI agents inside your PSA Klient PSA includes a catalog of nine Agentforce AI agents that act on live PSA data inside Salesforce: SCOPEY1 for business analysis, PLANNY1 for project management, TIMEY1 for timesheets, STAFFY1 for resource management, CASEY1 for customer support, GUIDY1 for customer onboarding, TOUCHY1 for project touchpoints, DEVY1 for software development, and KNOWWY1 for knowledge. Klient PSA also ships MCP1, a Model Context Protocol server, so external AI assistants can read and update PSA data under existing Salesforce permissions. Implementation and support Klient PSA installs as a managed AppExchange package. Implementation is delivered by Klient's services team or a certified implementation partner, and covers configuration workshops, data migration, and administrator training. Ongoing support is provided by Klient's own team. Editions Three editions are sold annually — Professional, Enterprise, and Ultimate — with current per-user pricing shown in the Pricing section of this profile. The Ultimate edition includes every AI agent; agents can also be added individually to the other editions. Built by consultants for consultants, Klient PSA covers the full project lifecycle — estimation, planning, delivery, time tracking, billing, and reporting — on one Salesforce-native platform. Klient PSA was previously listed as Krow PSA. Older reviews and discussions on this profile that mention Krow refer to the same product.

Average Rating: 4.5/5.0

Total Reviews: 90

How Do G2 Users Rate Klient PSA?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.8/10)
  • Portfolio Performance: 8.0/10 (Category avg: 7.9/10)
  • Workflow: 9.0/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Klient PSA?

  • Seller: Klient Software
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Laval, Québec, Canada
  • Twitter: @klientapp
    205 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 55% Small, 42% Medium

What Do G2 Reviewers Say About Klient PSA?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Klient PSA, finding it intuitive and efficient for daily tasks.
  • Users value Klient PSA for its integrated project management that enhances workflow and improves data accuracy and reporting.
  • Users highlight the comprehensive features of Klient PSA, praising its ease of use and flexibility for various workflows.
  • Users value the flexibility of Klient PSA, enabling easy customization to fit various consulting workflows and processes.
  • Users commend the resource management capabilities of Klient PSA, enhancing visibility and efficiency in project tracking and utilization.
Cons
  • Users face a challenging learning curve initially, but the platform ultimately provides smooth and consistent performance.
  • Users note the missing features in revenue recognition and customizable PDFs in Klient PSA, affecting overall functionality.
  • Users face a steep learning curve when configuring Klient PSA, requiring time to understand the platform fully.
  • Users find the time-consuming learning process for advanced forecasting in Klient PSA to be a challenge.
  • Users find unnecessary customization in Klient PSA burdensome, as it complicates processes and demands extensive adjustments.

What Are Recent G2 Reviews of Klient PSA?

What Are G2 Users Discussing About Klient PSA?

ConnectWise PSA

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.

Average Rating: 4.0/5.0

Total Reviews: 555

How Do G2 Users Rate ConnectWise PSA?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 8.8/10)
  • Portfolio Performance: 6.0/10 (Category avg: 7.9/10)
  • Workflow: 7.5/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind ConnectWise PSA?

  • Seller: ConnectWise
  • Company Website:
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • Twitter: @ConnectWise
    14,926 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: President, Network Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 66% Small, 28% Medium

What Do G2 Reviewers Say About ConnectWise PSA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ConnectWise PSA, finding ticket management and time entry simple and efficient.
  • Users value the seamless integration of ConnectWise PSA, enhancing efficiency across various tools and workflows.
  • Users appreciate the strong integration capabilities of ConnectWise PSA, enabling seamless workflows across multiple tools.
  • Users value the feature richness of ConnectWise PSA, enhancing productivity through comprehensive tools and seamless integrations.
  • Users praise the responsive customer support from ConnectWise PSA, helping them excel in project management efficiently.
Cons
  • Users find the learning curve steep, making initial adaptation and configuration in ConnectWise PSA quite challenging.
  • Users express frustration with poor customer support, highlighting issues with response times and unresolved problems.
  • Users find the complex usability of ConnectWise PSA frustrating, making task completion and configuration tedious and cumbersome.
  • Users note the missing features in ConnectWise PSA, wishing for more shortcuts and a better mobile app experience.
  • Users experience significant performance issues with ConnectWise PSA, including slow responses and accessibility problems with tickets.

What Are Recent G2 Reviews of ConnectWise PSA?

What Are G2 Users Discussing About ConnectWise PSA?

Keka

Keka is a global HRMS built for mid-market and enterprise organizations. 12500 organisations across 180+ countries run people operations across multiple entities, countries, and workforce types on Keka. To support them, Keka's PeopleOS brings Core HR, payroll, time and attendance, hiring, performance, employee experience, and project and service automation onto one employee-first platform. As a result, every people decision flows directly into pay, compliance, and business outcomes. HR teams run statutory-compliant payroll in US, India, APAC, GCC countries, and more. Beyond payroll, HR teams manage attendance, shifts, and leave for office, field, and frontline workers. All of this runs from a single employee record. Moreover, leaders get real-time visibility into headcount, workforce cost, and engagement. Employees, in turn, handle requests, payslips, and approvals from the Keka mobile app. Today, more than 12,500 businesses across 40+ countries trust Keka. The platform is SOC 2 Type II and ISO 27001 certified. Furthermore, Keka integrates with 70+ apps, so it fits right into your existing stack. Notable clients include eBay, Randstad, OnePlus, Grant Thortan, Cleatz and more Pros: 1) One employee record powers every operation. Attendance, leave, bonuses, compensation changes, and full-and-final settlements sync into payroll in real time, so HR and finance close the month on data they already trust. 2) Payroll built for local compliance in each market. Keka calculates TDS, PF, ESI, and PT on current rates in India and prepares 24Q, 26Q, and ECR filings. GCC teams run WPS-compliant payroll with gratuity and end-of-service calculations, and US teams connect their existing payroll provider or run payroll through Keka. 3) Time and attendance that fits every kind of workforce. Keka handles shift scheduling, attendance policies, overtime, and mobile or kiosk check-ins for knowledge workers, field staff, and shift-based teams, and feeds all of it straight into payroll. 4) Scales across entities, locations, and countries. Organizations operate multiple entities, branches, and locations on a single license, with role-based access that keeps sensitive people and pay data visible only to the right teams. 5) People experience that employees actually use. Hiring, onboarding, performance reviews, engagement surveys, and helpdesk requests live on the same platform as payroll and attendance, so every employee interaction builds on one connected profile. 6) Enterprise-grade security and reliability. Keka holds SOC 2 Type II, ISO 27001, GDPR, and CCPA compliance, runs at 99.9% uptime with round-the-clock monitoring, and connects with 70+ business apps. Cons 1) Keka's breadth rewards upfront planning. Organizations with many entities, pay structures, and policies get the most value when they map those policies carefully during implementation. 2) Some AI and advanced analytics capabilities are rolling out in phases. Teams evaluating specific AI workflows should confirm availability for their region and plan during the demo.

Average Rating: 4.4/5.0

Total Reviews: 2,161

How Do G2 Users Rate Keka?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)
  • Portfolio Performance: 8.8/10 (Category avg: 7.9/10)
  • Workflow: 8.0/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Keka?

  • Seller: Keka Technologies
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Seattle, US
  • Twitter: @kekahr_official
    1,155 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,294 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Manager, HR Executive
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 69% Medium, 20% Small

What Do G2 Reviewers Say About Keka?

AI-generated summary from verified user reviews

Pros
  • Users find Keka to offer ease of use, streamlining HR tasks like payroll and attendance tracking effectively.
  • Users commend the excellent customer support from Keka, particularly appreciating their responsiveness and training sessions.
  • Users appreciate the simple and user-friendly interface of Keka, making it accessible even for beginners.
  • Users enjoy Keka’s intuitive interface, making payroll and compliance management seamless and user-friendly.
  • Users value the smooth payroll processing of Keka, enhancing accuracy and efficiency in HR management.
Cons
  • Users find limited customization in Keka, particularly in payroll, attendance, and reporting features, affecting usability.
  • Users express frustration over poor customer support, limiting assistance and complicating issue resolution after hours.
  • Users are frustrated with limited features in Keka, hindering customization and leading to payroll inaccuracies.
  • Users experience slow loading times with Keka, impacting accessibility and efficiency, especially on mobile networks.
  • Users express frustration over missing features in Keka, such as limited payroll options and inaccurate reporting.

What Are Recent G2 Reviews of Keka?

What Are G2 Users Discussing About Keka?

SuiteProjects Pro

NetSuite SuiteProjects Pro (formerly known as NetSuite OpenAir) is a Professional Services Automation (PSA) solution that supports the full project delivery lifecycle including planning, resourcing, budgeting, activity tracking, and billing allowing you to gain data-driven, real-time visibility and anytime, anywhere access to project information and performance. With NetSuite SuiteProjects Pro, you can Automate Project billing and invoicing, improve decision-making, and achieve greater insights and monitoring of how projects are performing. OPTIMIZED RESOURCE MANAGEMENT Maintain tighter control of your operations with drag-and-drop resource management tools that allow managers to quickly deploy resources to projects according to job needs, employee skills, experience, and availability to increase resource utilization. IMPROVED PROJECT PROFITABILITY Make it easy to update and report on project status; giving visibility to project analytics such as performance metrics, and budget versus actuals in real-time, using easy-to-read graphs and reports to optimize price, billing rates, and staffing for overall project profitability. COMPLETE PROJECT FINANCIALS Connect project activities with company financials and improve cashflow management with Invoice creation that is streamlined and accurate to reduce Days Sales Outstanding (DSO) and ensure precise accounting and billing throughout the project lifecycle. INCREASED PRODUCTIVITY Automate the entire time and expense reimbursement cycle and boost efficiency by submitting time and expenses from anywhere that is automatically tied to project accounting. With mobile, access from anywhere to stay informed with project status and capture and approve detailed time and expense information. GREATER INSIGHTS AND MONITORING Keep all your data in one centralized location for better visibility and insight into how your projects and organization are performing with robust reporting and analytical tools that can integrate into company financials.

Average Rating: 3.7/5.0

Total Reviews: 225

How Do G2 Users Rate SuiteProjects Pro?

  • Has the product been a good partner in doing business?: 7.4/10 (Category avg: 8.8/10)
  • Portfolio Performance: 8.5/10 (Category avg: 7.9/10)
  • Workflow: 8.6/10 (Category avg: 8.4/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind SuiteProjects Pro?

  • Seller: Oracle
  • Company Website:
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • Twitter: @Oracle
    827,997 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Medium, 29% Large

What Do G2 Reviewers Say About SuiteProjects Pro?

AI-generated summary from verified user reviews

Pros
  • Users value the reporting efficiency of SuiteProjects Pro, benefiting from enhanced tools for managing and monitoring projects.
  • Users find the ease of use in SuiteProjects Pro allows for efficient project management and team collaboration.
  • Users value the intuitive interface of SuiteProjects Pro, which enhances MS Project with powerful governance and resource management.
  • Users enjoy the invoicing capabilities of SuiteProjects Pro, effectively tracking planned hours for client billing.
  • Users value the stability and comprehensive project management tools of SuiteProjects Pro, enhancing their productivity effectively.
Cons
  • Users find the bug issues in SuiteProjects Pro frustrating, as the UI often fails and seems outdated.
  • Users note the complex usability of SuiteProjects Pro, advocating for a more intuitive and flexible interface.
  • Users find the difficult setup challenging, causing initial frustration before enjoying the product's benefits.
  • Users struggle with the initial learning curve and setup complexity, impacting their overall experience with SuiteProjects Pro.
  • Users see missing features in SuiteProjects Pro, particularly in UI simplicity and report flexibility compared to competitors.

What Are Recent G2 Reviews of SuiteProjects Pro?

What Are G2 Users Discussing About SuiteProjects Pro?

Nathan Calabrese
NC
Researched and written by Nathan Calabrese
Updated