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Best Professional Services Automation Software for for Small Business

Nathan Calabrese
NC
Researched and written by Nathan Calabrese

Products classified in the overall Professional Services Automation category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Professional Services Automation to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Professional Services Automation category.

In addition to qualifying for inclusion in the Professional Services Automation Software category, to qualify for inclusion in the Small Business Professional Services Automation Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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40 Listings in Small Business Professional Services Automation Available

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Autotask Professional Services Automation (PSA)
By Kaseya
(410)4.2 out of 5
Optimized for quick response
4th Easiest To Use in Professional Services Automation software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Autotask PSA is a cloud-based platform that enables MSPs to run their business at peak profitability because it’s reliable, centralizes their operations, and enables quick data-driven decisions. Autot

    Users
    • CEO
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 66% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Autotask is a cloud-based Professional Services Automation (PSA) tool designed for managing helpdesk and administrative tasks for Managed Service Providers (MSPs), offering features such as ticket management, integration capabilities, and customizable dashboards.
    • Users like Autotask's cloud-based accessibility, its integration with other platforms, its customizable dashboards, and its ability to streamline operations, enhance workflow efficiency, and provide valuable insights through data collection and reporting.
    • Users reported that Autotask has a dated interface, requires time to configure, has poor reporting capabilities, and can be complex to implement, with some users experiencing performance issues and difficulties in searching for specific tickets or setting up widgets.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Autotask Professional Services Automation (PSA) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    138
    Integrations
    73
    Ticket Management
    50
    Efficiency
    48
    Easy Integrations
    46
    Cons
    Missing Features
    36
    Learning Curve
    34
    Complex Usability
    33
    Steep Learning Curve
    25
    Ticketing Issues
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Autotask Professional Services Automation (PSA) features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.7
    7.0
    Portfolio Performance
    Average: 7.9
    8.2
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,686 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,835 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Autotask PSA is a cloud-based platform that enables MSPs to run their business at peak profitability because it’s reliable, centralizes their operations, and enables quick data-driven decisions. Autot

Users
  • CEO
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 66% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Autotask is a cloud-based Professional Services Automation (PSA) tool designed for managing helpdesk and administrative tasks for Managed Service Providers (MSPs), offering features such as ticket management, integration capabilities, and customizable dashboards.
  • Users like Autotask's cloud-based accessibility, its integration with other platforms, its customizable dashboards, and its ability to streamline operations, enhance workflow efficiency, and provide valuable insights through data collection and reporting.
  • Users reported that Autotask has a dated interface, requires time to configure, has poor reporting capabilities, and can be complex to implement, with some users experiencing performance issues and difficulties in searching for specific tickets or setting up widgets.
Autotask Professional Services Automation (PSA) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
138
Integrations
73
Ticket Management
50
Efficiency
48
Easy Integrations
46
Cons
Missing Features
36
Learning Curve
34
Complex Usability
33
Steep Learning Curve
25
Ticketing Issues
22
Autotask Professional Services Automation (PSA) features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.7
7.0
Portfolio Performance
Average: 7.9
8.2
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,686 Twitter followers
LinkedIn® Page
www.linkedin.com
4,835 employees on LinkedIn®
Get a quote
Syncro
By Servably
(279)4.5 out of 5
Optimized for quick response
2nd Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:$129.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Syncro is the integrated business platform for running a profitable MSP. Our roots in managed services run deep at Syncro. And that’s exactly why we built our all-in-one PSA, RMM, and remote access

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 90% Small-Business
    • 9% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Syncro is a platform that provides remote access, scripting, and reporting tools for managing assets, tickets, and customer environments.
    • Users like Syncro's all-in-one platform functionality, its ease of use, robust features, and the ability to customize and automate various tasks, which streamlines workflow and improves efficiency.
    • Users experienced issues with Syncro's user interface, slow loading times, limited mobile app features, and dissatisfaction with the payment processor Worldpay due to high fees and poor customer service.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Syncro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    91
    Features
    48
    Customer Support
    38
    Integrations
    34
    Tool Utility
    32
    Cons
    Feature Limitations
    35
    Feature Issues
    31
    Missing Features
    30
    Improvement Needed
    21
    Access Limitations
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Syncro features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    6.1
    Portfolio Performance
    Average: 7.9
    7.3
    Workflow
    Average: 8.4
    7.5
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Servably
    Company Website
    Year Founded
    2017
    HQ Location
    Fully remote, US
    Twitter
    @syncromsp
    348 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Syncro is the integrated business platform for running a profitable MSP. Our roots in managed services run deep at Syncro. And that’s exactly why we built our all-in-one PSA, RMM, and remote access

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 90% Small-Business
  • 9% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Syncro is a platform that provides remote access, scripting, and reporting tools for managing assets, tickets, and customer environments.
  • Users like Syncro's all-in-one platform functionality, its ease of use, robust features, and the ability to customize and automate various tasks, which streamlines workflow and improves efficiency.
  • Users experienced issues with Syncro's user interface, slow loading times, limited mobile app features, and dissatisfaction with the payment processor Worldpay due to high fees and poor customer service.
Syncro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
91
Features
48
Customer Support
38
Integrations
34
Tool Utility
32
Cons
Feature Limitations
35
Feature Issues
31
Missing Features
30
Improvement Needed
21
Access Limitations
17
Syncro features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
6.1
Portfolio Performance
Average: 7.9
7.3
Workflow
Average: 8.4
7.5
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Servably
Company Website
Year Founded
2017
HQ Location
Fully remote, US
Twitter
@syncromsp
348 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®

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BigTime
By BigTime
(1,461)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BigTime helps professional services firms reduce operational costs, easily align talent to the right projects, and accelerate time to get paid for completed work, all while enabling quicker decision-m

    Users
    • Office Manager
    • President
    Industries
    • Accounting
    • Architecture & Planning
    Market Segment
    • 82% Small-Business
    • 15% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • BigTime is a project management and time tracking software that integrates with accounting systems for efficient invoicing and financial reporting.
    • Reviewers appreciate BigTime's ability to consolidate project management, time tracking, and invoicing into a single platform, as well as its seamless integration with accounting software like QuickBooks.
    • Reviewers mentioned that BigTime's user interface can be overwhelming and confusing to navigate, especially for new users, and its task management system can be rigid and inflexible.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BigTime Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    136
    Customer Support
    104
    Time Tracking
    77
    Helpful
    67
    Invoicing
    63
    Cons
    Learning Curve
    41
    Missing Features
    36
    Limited Features
    34
    Software Bugs
    33
    Not Intuitive
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BigTime features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    8.3
    Portfolio Performance
    Average: 7.9
    8.1
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BigTime
    Company Website
    Year Founded
    2002
    HQ Location
    Chicago, IL
    Twitter
    @BigTimeSoftware
    2,807 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    173 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BigTime helps professional services firms reduce operational costs, easily align talent to the right projects, and accelerate time to get paid for completed work, all while enabling quicker decision-m

Users
  • Office Manager
  • President
Industries
  • Accounting
  • Architecture & Planning
Market Segment
  • 82% Small-Business
  • 15% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • BigTime is a project management and time tracking software that integrates with accounting systems for efficient invoicing and financial reporting.
  • Reviewers appreciate BigTime's ability to consolidate project management, time tracking, and invoicing into a single platform, as well as its seamless integration with accounting software like QuickBooks.
  • Reviewers mentioned that BigTime's user interface can be overwhelming and confusing to navigate, especially for new users, and its task management system can be rigid and inflexible.
BigTime Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
136
Customer Support
104
Time Tracking
77
Helpful
67
Invoicing
63
Cons
Learning Curve
41
Missing Features
36
Limited Features
34
Software Bugs
33
Not Intuitive
28
BigTime features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
8.3
Portfolio Performance
Average: 7.9
8.1
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
BigTime
Company Website
Year Founded
2002
HQ Location
Chicago, IL
Twitter
@BigTimeSoftware
2,807 Twitter followers
LinkedIn® Page
www.linkedin.com
173 employees on LinkedIn®
Get a quote
Rocketlane
By Rocketlane Corp
(739)4.8 out of 5
Optimized for quick response
1st Easiest To Use in Professional Services Automation software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rocketlane is a purpose-built platform for customer onboarding, implementation, and Professional Services Automation. Modern businesses like Clari, Mixmax, GoCardless, nCloud Integrators, etc., use Ro

    Users
    • Customer Success Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 30% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Rocketlane is a project management tool that integrates with CRM systems and offers features for task creation, project saving, and collaboration with teams and stakeholders.
    • Reviewers like Rocketlane's intuitive interface, seamless collaboration features, and the visibility it provides on projects, with many praising its user-friendly nature, efficient customer support, and the ability to create custom automations.
    • Users reported occasional lags, minor bugs, and issues with the Gantt chart, as well as difficulties with the platform's bulk data upload feature, the resetting of project page sorting, and the complexity of the onboarding experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rocketlane Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    341
    Project Management
    202
    Project Tracking
    148
    Task Management
    120
    Time Tracking
    116
    Cons
    Missing Features
    60
    Slow Loading
    58
    Slow Performance
    49
    Learning Curve
    41
    Task Management
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rocketlane features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.7
    9.2
    Portfolio Performance
    Average: 7.9
    9.3
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rocketlane Corp
    Company Website
    Year Founded
    2020
    HQ Location
    Walnut, US
    Twitter
    @RocketlaneHQ
    1,365 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rocketlane is a purpose-built platform for customer onboarding, implementation, and Professional Services Automation. Modern businesses like Clari, Mixmax, GoCardless, nCloud Integrators, etc., use Ro

Users
  • Customer Success Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 30% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Rocketlane is a project management tool that integrates with CRM systems and offers features for task creation, project saving, and collaboration with teams and stakeholders.
  • Reviewers like Rocketlane's intuitive interface, seamless collaboration features, and the visibility it provides on projects, with many praising its user-friendly nature, efficient customer support, and the ability to create custom automations.
  • Users reported occasional lags, minor bugs, and issues with the Gantt chart, as well as difficulties with the platform's bulk data upload feature, the resetting of project page sorting, and the complexity of the onboarding experience.
Rocketlane Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
341
Project Management
202
Project Tracking
148
Task Management
120
Time Tracking
116
Cons
Missing Features
60
Slow Loading
58
Slow Performance
49
Learning Curve
41
Task Management
38
Rocketlane features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.7
9.2
Portfolio Performance
Average: 7.9
9.3
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Rocketlane Corp
Company Website
Year Founded
2020
HQ Location
Walnut, US
Twitter
@RocketlaneHQ
1,365 Twitter followers
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
SuperOps
By SuperOps Inc
(123)4.6 out of 5
10th Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it.

    Users
    • Director
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SuperOps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Customer Support
    42
    Features
    29
    User Interface
    23
    Integrations
    19
    Cons
    Missing Features
    26
    Feature Issues
    15
    Integration Issues
    12
    Lack of Integrations
    11
    Access Limitations
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SuperOps features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.7
    6.5
    Portfolio Performance
    Average: 7.9
    7.8
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SuperOps Inc
    Company Website
    Year Founded
    2020
    HQ Location
    Claymont, US
    LinkedIn® Page
    www.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it.

Users
  • Director
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
SuperOps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Customer Support
42
Features
29
User Interface
23
Integrations
19
Cons
Missing Features
26
Feature Issues
15
Integration Issues
12
Lack of Integrations
11
Access Limitations
10
SuperOps features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.7
6.5
Portfolio Performance
Average: 7.9
7.8
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SuperOps Inc
Company Website
Year Founded
2020
HQ Location
Claymont, US
LinkedIn® Page
www.linkedin.com
189 employees on LinkedIn®
Replicon PSA
By Replicon
(770)4.3 out of 5
12th Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Replicon is a cloud-based time tracking and workforce management software designed to help businesses improve productivity, manage project costs, and ensure compliance with labor laws. It provides AI-

    Users
    • Controller
    • Office Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Replicon is a time tracking and project management platform that allows users to run reports, track time and expenses, and manage projects and tasks.
    • Users like the platform's flexibility, ease of use, and customization options, as well as its ability to streamline operations, reduce printing costs, and provide real-time updates.
    • Reviewers mentioned issues with reporting and notification consistency, difficulties in creating new reports without technical help, complications with the platform's billing features, and a steep learning curve due to its extensive functionality and customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicon PSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Customer Support
    34
    Time Tracking
    32
    Helpful
    22
    Simple
    19
    Cons
    Limited Features
    16
    Missing Features
    15
    Learning Curve
    11
    Reporting Issues
    11
    Complex Usability
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicon PSA features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    6.9
    Portfolio Performance
    Average: 7.9
    7.8
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicon
    Company Website
    Year Founded
    1996
    HQ Location
    Redwood City, CA
    LinkedIn® Page
    www.linkedin.com
    683 employees on LinkedIn®
    Phone
    1 (650) 286-9200
Product Description
How are these determined?Information
This description is provided by the seller.

Replicon is a cloud-based time tracking and workforce management software designed to help businesses improve productivity, manage project costs, and ensure compliance with labor laws. It provides AI-

Users
  • Controller
  • Office Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Replicon is a time tracking and project management platform that allows users to run reports, track time and expenses, and manage projects and tasks.
  • Users like the platform's flexibility, ease of use, and customization options, as well as its ability to streamline operations, reduce printing costs, and provide real-time updates.
  • Reviewers mentioned issues with reporting and notification consistency, difficulties in creating new reports without technical help, complications with the platform's billing features, and a steep learning curve due to its extensive functionality and customization options.
Replicon PSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Customer Support
34
Time Tracking
32
Helpful
22
Simple
19
Cons
Limited Features
16
Missing Features
15
Learning Curve
11
Reporting Issues
11
Complex Usability
10
Replicon PSA features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
6.9
Portfolio Performance
Average: 7.9
7.8
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Replicon
Company Website
Year Founded
1996
HQ Location
Redwood City, CA
LinkedIn® Page
www.linkedin.com
683 employees on LinkedIn®
Phone
1 (650) 286-9200
HaloPSA
By Halo Service Solutions
(27)4.8 out of 5
5th Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:Starting at $35.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HaloPSA is a single,all-inclusive solution,designed for MSPs.HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. With an inte

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 96% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HaloPSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    3
    Customization
    2
    Ease of Use
    2
    Security
    2
    Analytics Insights
    1
    Cons
    Training Deficiency
    2
    Learning Curve
    1
    Update Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HaloPSA features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.7
    8.3
    Portfolio Performance
    Average: 7.9
    9.0
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Halo Service Solutions
    Year Founded
    1994
    HQ Location
    Stowmarket, England
    LinkedIn® Page
    www.linkedin.com
    172 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HaloPSA is a single,all-inclusive solution,designed for MSPs.HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. With an inte

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 96% Small-Business
  • 4% Mid-Market
HaloPSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
3
Customization
2
Ease of Use
2
Security
2
Analytics Insights
1
Cons
Training Deficiency
2
Learning Curve
1
Update Issues
1
HaloPSA features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.7
8.3
Portfolio Performance
Average: 7.9
9.0
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Halo Service Solutions
Year Founded
1994
HQ Location
Stowmarket, England
LinkedIn® Page
www.linkedin.com
172 employees on LinkedIn®
Read HaloPSA Reviews
Wrike
By Wrike, Inc.
(3,738)4.2 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to r

    Users
    • Project Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 43% Mid-Market
    • 37% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wrike is a project management tool that consolidates tasks into one platform, enhancing collaboration and workflow management.
    • Reviewers appreciate Wrike's flexibility, customization options, and its ability to cater to varied projects, with features such as dashboards, real-time reporting, and blueprints being particularly praised for promoting efficiency and transparency.
    • Reviewers experienced difficulties with Wrike's learning curve, issues with certain features still in development, problems with SharePoint folder creation integration, and challenges with importing old Excel trackers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Wrike Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    214
    Project Management
    174
    Team Collaboration
    156
    Task Management
    136
    Organization
    135
    Cons
    Learning Curve
    116
    Missing Features
    89
    Complexity
    78
    Not Intuitive
    78
    Task Management
    70
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wrike features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.7
    6.7
    Portfolio Performance
    Average: 7.9
    8.3
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wrike, Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Wrike · 9171 Towne Centre Dr #200, San Diego, CA 92122
    Twitter
    @wrike
    13,891 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,077 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to r

Users
  • Project Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 43% Mid-Market
  • 37% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wrike is a project management tool that consolidates tasks into one platform, enhancing collaboration and workflow management.
  • Reviewers appreciate Wrike's flexibility, customization options, and its ability to cater to varied projects, with features such as dashboards, real-time reporting, and blueprints being particularly praised for promoting efficiency and transparency.
  • Reviewers experienced difficulties with Wrike's learning curve, issues with certain features still in development, problems with SharePoint folder creation integration, and challenges with importing old Excel trackers.
Wrike Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
214
Project Management
174
Team Collaboration
156
Task Management
136
Organization
135
Cons
Learning Curve
116
Missing Features
89
Complexity
78
Not Intuitive
78
Task Management
70
Wrike features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
6.7
Portfolio Performance
Average: 7.9
8.3
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Wrike, Inc.
Company Website
Year Founded
2006
HQ Location
Wrike · 9171 Towne Centre Dr #200, San Diego, CA 92122
Twitter
@wrike
13,891 Twitter followers
LinkedIn® Page
www.linkedin.com
1,077 employees on LinkedIn®
Bonsai
By Bonsai (YC W16)
(101)4.3 out of 5
14th Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bonsai is a one-stop platform for agencies, consultancies and professional service providers. It is designed to provide businesses with a complete and real-time overview of their business. Simplify yo

    Users
    • Owner
    Industries
    • Marketing and Advertising
    • Design
    Market Segment
    • 93% Small-Business
    • 1% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Bonsai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Invoicing
    26
    Invoice Management
    22
    Simple
    21
    Client Management
    18
    Cons
    Missing Features
    20
    Payment Issues
    17
    Expensive
    14
    Poor Customer Support
    14
    Billing Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Bonsai features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.7
    0.0
    No information available
    0.0
    No information available
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Bonsai (YC W16)
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @bonsaiinc
    3,125 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bonsai is a one-stop platform for agencies, consultancies and professional service providers. It is designed to provide businesses with a complete and real-time overview of their business. Simplify yo

Users
  • Owner
Industries
  • Marketing and Advertising
  • Design
Market Segment
  • 93% Small-Business
  • 1% Enterprise
Bonsai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Invoicing
26
Invoice Management
22
Simple
21
Client Management
18
Cons
Missing Features
20
Payment Issues
17
Expensive
14
Poor Customer Support
14
Billing Issues
12
Bonsai features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.7
0.0
No information available
0.0
No information available
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Bonsai (YC W16)
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@bonsaiinc
3,125 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
SuiteProjects Pro
By Oracle
(229)3.7 out of 5
Optimized for quick response
View top Consulting Services for SuiteProjects Pro
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NetSuite OpenAir is a Professional Services Automation (PSA) solution that supports the full project delivery lifecycle including planning, resourcing, budgeting, activity tracking, and billing allowi

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SuiteProjects Pro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Project Management
    8
    Ease of Use
    5
    Reporting Efficiency
    5
    Tracking Ease
    4
    Resource Management
    3
    Cons
    Complex Usability
    3
    Poor Design
    2
    Slow Loading
    2
    Inefficient Search Functionality
    1
    Limited Automation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SuiteProjects Pro features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 8.7
    8.5
    Portfolio Performance
    Average: 7.9
    8.6
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oracle
    Company Website
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    824,139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    199,405 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NetSuite OpenAir is a Professional Services Automation (PSA) solution that supports the full project delivery lifecycle including planning, resourcing, budgeting, activity tracking, and billing allowi

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SuiteProjects Pro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Project Management
8
Ease of Use
5
Reporting Efficiency
5
Tracking Ease
4
Resource Management
3
Cons
Complex Usability
3
Poor Design
2
Slow Loading
2
Inefficient Search Functionality
1
Limited Automation
1
SuiteProjects Pro features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.7
8.5
Portfolio Performance
Average: 7.9
8.6
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Oracle
Company Website
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
824,139 Twitter followers
LinkedIn® Page
www.linkedin.com
199,405 employees on LinkedIn®
Certinia PS Cloud
By Certinia
(697)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Professional Services Automation software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PS Cloud keeps projects on time and profitable, customers happy, and reports up to date with this professional services solution on the Salesforce platform. Perfect Sales-Delivery Handoff Instant

    Users
    • Salesforce Administrator
    • Business Analyst
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Certinia PS Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    59
    User-Friendly
    36
    Reporting
    32
    Project Management
    31
    Reporting Efficiency
    25
    Cons
    Learning Curve
    20
    Missing Features
    16
    Complex Usability
    13
    Difficult Customization
    13
    Slow Performance
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Certinia PS Cloud features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.7
    8.2
    Portfolio Performance
    Average: 7.9
    8.4
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Certinia
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @CertiniaInc
    12,601 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    842 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PS Cloud keeps projects on time and profitable, customers happy, and reports up to date with this professional services solution on the Salesforce platform. Perfect Sales-Delivery Handoff Instant

Users
  • Salesforce Administrator
  • Business Analyst
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Mid-Market
  • 36% Enterprise
Certinia PS Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
59
User-Friendly
36
Reporting
32
Project Management
31
Reporting Efficiency
25
Cons
Learning Curve
20
Missing Features
16
Complex Usability
13
Difficult Customization
13
Slow Performance
13
Certinia PS Cloud features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.7
8.2
Portfolio Performance
Average: 7.9
8.4
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Certinia
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@CertiniaInc
12,601 Twitter followers
LinkedIn® Page
www.linkedin.com
842 employees on LinkedIn®
Get a quote
Teamwork.com
By Teamwork
(1,157)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Combining powerful project management and easily streamlined operations - we’re the only platform built for managing client projects, profitably. Deliver work on time and on budget, eliminate client

    Users
    • Project Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Teamwork is a project management software that allows users to create, assign, and track tasks, manage projects, and collaborate in real time.
    • Users frequently mention the intuitive interface, time tracking functionality, and the ability to organize work with dependencies and subtasks as key benefits of using Teamwork.
    • Reviewers mentioned that the platform can be complex initially due to its extensive features, and some users have experienced issues with the mobile app and the import feature.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Teamwork.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    83
    Team Collaboration
    71
    Project Management
    60
    Task Management
    57
    Features
    52
    Cons
    Limited Features
    28
    Missing Features
    28
    Learning Curve
    27
    Not Intuitive
    25
    Complexity
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Teamwork.com features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    9.1
    Portfolio Performance
    Average: 7.9
    9.3
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Teamwork
    Company Website
    Year Founded
    2007
    HQ Location
    Cork
    Twitter
    @teamwork
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    555 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Combining powerful project management and easily streamlined operations - we’re the only platform built for managing client projects, profitably. Deliver work on time and on budget, eliminate client

Users
  • Project Manager
  • Owner
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Teamwork is a project management software that allows users to create, assign, and track tasks, manage projects, and collaborate in real time.
  • Users frequently mention the intuitive interface, time tracking functionality, and the ability to organize work with dependencies and subtasks as key benefits of using Teamwork.
  • Reviewers mentioned that the platform can be complex initially due to its extensive features, and some users have experienced issues with the mobile app and the import feature.
Teamwork.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
83
Team Collaboration
71
Project Management
60
Task Management
57
Features
52
Cons
Limited Features
28
Missing Features
28
Learning Curve
27
Not Intuitive
25
Complexity
18
Teamwork.com features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
9.1
Portfolio Performance
Average: 7.9
9.3
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Teamwork
Company Website
Year Founded
2007
HQ Location
Cork
Twitter
@teamwork
1 Twitter followers
LinkedIn® Page
www.linkedin.com
555 employees on LinkedIn®
Ruddr
By Ruddr
(292)4.5 out of 5
6th Easiest To Use in Professional Services Automation software
Save to My Lists
Entry Level Price:Starting at $14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ruddr is the Modern Professional Services Automation platform. Ruddr is built for SMB to mid-market professional services organizations and we support over 150 worldwide currencies. Ruddr helps you ma

    Users
    • Software Engineer
    • Account Coordinator
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 52% Small-Business
    • 45% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Ruddr is a time tracking software that allows users to record and manage their work hours and projects.
    • Reviewers appreciate Ruddr's responsive UI, intuitive design, and features such as email reminders, the ability to copy previous week's entries, and detailed report generation, which have made time tracking and project management easier for them.
    • Reviewers noted that Ruddr lacks certain features such as project number search, integration with platforms like DevOps, mobile responsiveness, and customizable reports, and some found its UI not very intuitive and its potential for customization overwhelming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ruddr Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Customer Support
    19
    Time Tracking
    19
    Functionality
    16
    Helpful
    15
    Cons
    Missing Features
    7
    Limited Features
    3
    Limited Functionality
    3
    Time Tracking Issues
    3
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ruddr features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.7
    9.1
    Portfolio Performance
    Average: 7.9
    8.9
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ruddr
    Company Website
    Year Founded
    2018
    HQ Location
    Atlanta, Georgia, United States
    Twitter
    @RuddrHQ
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ruddr is the Modern Professional Services Automation platform. Ruddr is built for SMB to mid-market professional services organizations and we support over 150 worldwide currencies. Ruddr helps you ma

Users
  • Software Engineer
  • Account Coordinator
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 52% Small-Business
  • 45% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Ruddr is a time tracking software that allows users to record and manage their work hours and projects.
  • Reviewers appreciate Ruddr's responsive UI, intuitive design, and features such as email reminders, the ability to copy previous week's entries, and detailed report generation, which have made time tracking and project management easier for them.
  • Reviewers noted that Ruddr lacks certain features such as project number search, integration with platforms like DevOps, mobile responsiveness, and customizable reports, and some found its UI not very intuitive and its potential for customization overwhelming.
Ruddr Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Customer Support
19
Time Tracking
19
Functionality
16
Helpful
15
Cons
Missing Features
7
Limited Features
3
Limited Functionality
3
Time Tracking Issues
3
Complexity
2
Ruddr features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.7
9.1
Portfolio Performance
Average: 7.9
8.9
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Ruddr
Company Website
Year Founded
2018
HQ Location
Atlanta, Georgia, United States
Twitter
@RuddrHQ
58 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Get a quote
Keka
By Keka Technologies
(1,326)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in Professional Services Automation software
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Keka HR is a people enabler. It automates people processes and helps build a motivated and committed workplace culture, transforming your company from good to great. With Keka, you can foster a high-p

    Users
    • HR Manager
    • HR Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 75% Mid-Market
    • 20% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Keka HR is a software designed for automating payroll, attendance, and employee management tasks, with features for employee tracking and management.
    • Reviewers frequently mention the user-friendly interface, ease of integration, and the software's ability to simplify HR processes and enhance productivity.
    • Users mentioned issues with the chat support, occasional system downtime, and difficulties with certain features such as the survey feature and integration with other apps.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Keka Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    705
    Simple
    324
    Intuitive
    323
    Customer Support
    309
    Helpful
    308
    Cons
    Missing Features
    154
    Poor Customer Support
    149
    Limited Customization
    125
    Limited Features
    119
    Slow Loading
    89
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Keka features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Portfolio Performance
    Average: 7.9
    7.9
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keka Technologies
    Company Website
    Year Founded
    2015
    HQ Location
    Seattle, US
    Twitter
    @kekahr_official
    1,097 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,038 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Keka HR is a people enabler. It automates people processes and helps build a motivated and committed workplace culture, transforming your company from good to great. With Keka, you can foster a high-p

Users
  • HR Manager
  • HR Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 75% Mid-Market
  • 20% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Keka HR is a software designed for automating payroll, attendance, and employee management tasks, with features for employee tracking and management.
  • Reviewers frequently mention the user-friendly interface, ease of integration, and the software's ability to simplify HR processes and enhance productivity.
  • Users mentioned issues with the chat support, occasional system downtime, and difficulties with certain features such as the survey feature and integration with other apps.
Keka Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
705
Simple
324
Intuitive
323
Customer Support
309
Helpful
308
Cons
Missing Features
154
Poor Customer Support
149
Limited Customization
125
Limited Features
119
Slow Loading
89
Keka features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
8.8
Portfolio Performance
Average: 7.9
7.9
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Keka Technologies
Company Website
Year Founded
2015
HQ Location
Seattle, US
Twitter
@kekahr_official
1,097 Twitter followers
LinkedIn® Page
www.linkedin.com
1,038 employees on LinkedIn®
ConnectWise PSA
By ConnectWise
(494)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs)

    Users
    • President
    • Network Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise PSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Client Management
    8
    Integration
    8
    Customer Support
    7
    Feature Richness
    7
    Cons
    Learning Curve
    8
    Complex Usability
    7
    Expensive
    6
    Poor Customer Support
    6
    Integration Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise PSA features and usability ratings that predict user satisfaction
    7.3
    Has the product been a good partner in doing business?
    Average: 8.7
    6.1
    Portfolio Performance
    Average: 7.9
    7.6
    Workflow
    Average: 8.4
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    15,126 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,049 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs)

Users
  • President
  • Network Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
ConnectWise PSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Client Management
8
Integration
8
Customer Support
7
Feature Richness
7
Cons
Learning Curve
8
Complex Usability
7
Expensive
6
Poor Customer Support
6
Integration Issues
5
ConnectWise PSA features and usability ratings that predict user satisfaction
7.3
Has the product been a good partner in doing business?
Average: 8.7
6.1
Portfolio Performance
Average: 7.9
7.6
Workflow
Average: 8.4
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,126 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
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