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Best Process Mining Tools for for Small Business

Matthew Miller
MM
Researched and written by Matthew Miller

Products classified in the overall Process Mining category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Process Mining to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Process Mining category.

In addition to qualifying for inclusion in the Process Mining Tools category, to qualify for inclusion in the Small Business Process Mining Tools category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Small Business Process Mining Available

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The UiPath Platform™
By UiPath
(6,694)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Process Mining software
View top Consulting Services for The UiPath Platform™
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    About UiPath UiPath (NYSE: PATH) develops AI technology that mirrors human intelligence with ever-increasing sophistication, transforming how businesses operate, innovate, and compete. The UiPath Pla

    Users
    • Software Engineer
    • RPA Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Enterprise
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • UiPath is a platform for Robotic Process Automation (RPA) and automation testing, offering services such as system automation, deployment of bots, application deployment, automation building, workflow making and recording.
    • Users frequently mention the efficiency and reliability of UiPath, praising its ease of implementation, user-friendly interface, drag-and-drop design, and its ability to handle complex automation tasks, even for users without a programming background.
    • Users experienced issues with high licensing costs, high resource consumption, and the need for basic coding knowledge for more complex workflows, as well as difficulties with certain software integrations and updates.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • The UiPath Platform™ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    280
    Automation
    203
    Automation Focus
    153
    Automation Ease
    118
    Efficiency
    109
    Cons
    Expensive
    84
    Missing Features
    80
    Learning Curve
    71
    Limited Features
    50
    Complexity
    48
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • The UiPath Platform™ features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 9.0
    9.5
    Execution Management
    Average: 8.7
    9.6
    Process Library
    Average: 8.7
    9.7
    Application Development
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UiPath
    Company Website
    Year Founded
    2005
    HQ Location
    New York
    Twitter
    @UiPath
    105,467 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,892 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

About UiPath UiPath (NYSE: PATH) develops AI technology that mirrors human intelligence with ever-increasing sophistication, transforming how businesses operate, innovate, and compete. The UiPath Pla

Users
  • Software Engineer
  • RPA Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Enterprise
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • UiPath is a platform for Robotic Process Automation (RPA) and automation testing, offering services such as system automation, deployment of bots, application deployment, automation building, workflow making and recording.
  • Users frequently mention the efficiency and reliability of UiPath, praising its ease of implementation, user-friendly interface, drag-and-drop design, and its ability to handle complex automation tasks, even for users without a programming background.
  • Users experienced issues with high licensing costs, high resource consumption, and the need for basic coding knowledge for more complex workflows, as well as difficulties with certain software integrations and updates.
The UiPath Platform™ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
280
Automation
203
Automation Focus
153
Automation Ease
118
Efficiency
109
Cons
Expensive
84
Missing Features
80
Learning Curve
71
Limited Features
50
Complexity
48
The UiPath Platform™ features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 9.0
9.5
Execution Management
Average: 8.7
9.6
Process Library
Average: 8.7
9.7
Application Development
Average: 8.6
Seller Details
Seller
UiPath
Company Website
Year Founded
2005
HQ Location
New York
Twitter
@UiPath
105,467 Twitter followers
LinkedIn® Page
www.linkedin.com
4,892 employees on LinkedIn®
Automation Anywhere - RPA | Robotic Process Automation
By Automation Anywhere
(5,494)4.5 out of 5
3rd Easiest To Use in Process Mining software
View top Consulting Services for Automation Anywhere - RPA | Robotic Process Automation
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automation Anywhere, the leader in Agentic Process Automation (APA) that puts AI to work across organizations. The company’s platform is powered with specialized AI agents, generative AI and offers pr

    Users
    • RPA Developer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Enterprise
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Automation Anywhere is a tool that provides a platform for automating repetitive tasks and streamlining workflows, with features such as bot-building, AI-powered task management, and scalability across teams.
    • Reviewers like the intuitive interface, the variety of out-of-the-box actions, the supportive community, and the tool's ability to integrate with different applications and handle time-critical tasks efficiently.
    • Users mentioned challenges with debugging complex bots, finding the right content on the website, limitations in the complexity of logic that can be built, and the need for frequent updates and improvements in user interface design.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Automation Anywhere - RPA | Robotic Process Automation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    176
    Automation
    153
    Automation Ease
    82
    Efficiency
    74
    Simple
    74
    Cons
    Missing Features
    53
    Bot Issues
    36
    Automation Challenges
    33
    Expensive
    31
    Limitations
    30
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Automation Anywhere - RPA | Robotic Process Automation features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.0
    9.3
    Execution Management
    Average: 8.7
    9.4
    Process Library
    Average: 8.7
    9.3
    Application Development
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Automation Anywhere
    Company Website
    Year Founded
    2003
    HQ Location
    San Jose, CA
    Twitter
    @AutomationAnywh
    56,233 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,773 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automation Anywhere, the leader in Agentic Process Automation (APA) that puts AI to work across organizations. The company’s platform is powered with specialized AI agents, generative AI and offers pr

Users
  • RPA Developer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Enterprise
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Automation Anywhere is a tool that provides a platform for automating repetitive tasks and streamlining workflows, with features such as bot-building, AI-powered task management, and scalability across teams.
  • Reviewers like the intuitive interface, the variety of out-of-the-box actions, the supportive community, and the tool's ability to integrate with different applications and handle time-critical tasks efficiently.
  • Users mentioned challenges with debugging complex bots, finding the right content on the website, limitations in the complexity of logic that can be built, and the need for frequent updates and improvements in user interface design.
Automation Anywhere - RPA | Robotic Process Automation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
176
Automation
153
Automation Ease
82
Efficiency
74
Simple
74
Cons
Missing Features
53
Bot Issues
36
Automation Challenges
33
Expensive
31
Limitations
30
Automation Anywhere - RPA | Robotic Process Automation features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.0
9.3
Execution Management
Average: 8.7
9.4
Process Library
Average: 8.7
9.3
Application Development
Average: 8.6
Seller Details
Seller
Automation Anywhere
Company Website
Year Founded
2003
HQ Location
San Jose, CA
Twitter
@AutomationAnywh
56,233 Twitter followers
LinkedIn® Page
www.linkedin.com
2,773 employees on LinkedIn®

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IBM Process Mining
By IBM
(155)4.7 out of 5
7th Easiest To Use in Process Mining software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into act

    Users
    • Developer
    • Analyst
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 41% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IBM Process Mining Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    User Interface
    4
    Easy Integrations
    3
    Integrations
    3
    Visualization Design
    3
    Cons
    Expensive
    5
    High Training Costs
    2
    Lacking Features
    2
    Not User-Friendly
    2
    Steep Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM Process Mining features and usability ratings that predict user satisfaction
    9.5
    Ease of Use
    Average: 9.0
    9.4
    Execution Management
    Average: 8.7
    9.6
    Process Library
    Average: 8.7
    9.7
    Application Development
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    711,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    317,108 employees on LinkedIn®
    Ownership
    SWX:IBM
Product Description
How are these determined?Information
This description is provided by the seller.

IBM Process Mining is an AI-powered solution that helps businesses of all sizes unlock value by improving visibility, efficiency, and compliance in business processes. It transforms your data into act

Users
  • Developer
  • Analyst
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 41% Small-Business
  • 41% Mid-Market
IBM Process Mining Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
User Interface
4
Easy Integrations
3
Integrations
3
Visualization Design
3
Cons
Expensive
5
High Training Costs
2
Lacking Features
2
Not User-Friendly
2
Steep Learning Curve
2
IBM Process Mining features and usability ratings that predict user satisfaction
9.5
Ease of Use
Average: 9.0
9.4
Execution Management
Average: 8.7
9.6
Process Library
Average: 8.7
9.7
Application Development
Average: 8.6
Seller Details
Seller
IBM
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,154 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
Read IBM Process Mining Reviews
Celonis
By Celonis
(285)4.5 out of 5
Optimized for quick response
4th Easiest To Use in Process Mining software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    About Celonis Since 2011, Celonis has helped thousands of the world’s largest and most esteemed companies yield immediate cash impact, radically improve customer experience, and reduce carbon emis

    Users
    • Senior Consultant
    • Analyst
    Industries
    • Information Technology and Services
    • Oil & Energy
    Market Segment
    • 67% Enterprise
    • 18% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Celonis is a data analysis tool that provides end-to-end process view along with standard and customized KPIs in a single view, and integrates with other source systems.
    • Reviewers appreciate the user-friendly interface, the ability to handle large amounts of data, the continuous addition of new features, and the dedicated customer service team.
    • Users reported issues with slow loading times for some features, difficulties with customer support, and a steep learning curve for mastering the full capabilities of the tool.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Celonis Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Features
    23
    Innovation
    20
    Insights
    19
    Analytics
    18
    Cons
    Complexity
    13
    Expensive
    12
    Learning Curve
    11
    Missing Features
    11
    Slow Performance
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Celonis features and usability ratings that predict user satisfaction
    8.7
    Ease of Use
    Average: 9.0
    8.6
    Execution Management
    Average: 8.7
    8.3
    Process Library
    Average: 8.7
    8.2
    Application Development
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Celonis
    Company Website
    Year Founded
    2011
    HQ Location
    New York
    Twitter
    @Celonis
    17,627 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,397 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

About Celonis Since 2011, Celonis has helped thousands of the world’s largest and most esteemed companies yield immediate cash impact, radically improve customer experience, and reduce carbon emis

Users
  • Senior Consultant
  • Analyst
Industries
  • Information Technology and Services
  • Oil & Energy
Market Segment
  • 67% Enterprise
  • 18% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Celonis is a data analysis tool that provides end-to-end process view along with standard and customized KPIs in a single view, and integrates with other source systems.
  • Reviewers appreciate the user-friendly interface, the ability to handle large amounts of data, the continuous addition of new features, and the dedicated customer service team.
  • Users reported issues with slow loading times for some features, difficulties with customer support, and a steep learning curve for mastering the full capabilities of the tool.
Celonis Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Features
23
Innovation
20
Insights
19
Analytics
18
Cons
Complexity
13
Expensive
12
Learning Curve
11
Missing Features
11
Slow Performance
9
Celonis features and usability ratings that predict user satisfaction
8.7
Ease of Use
Average: 9.0
8.6
Execution Management
Average: 8.7
8.3
Process Library
Average: 8.7
8.2
Application Development
Average: 8.6
Seller Details
Seller
Celonis
Company Website
Year Founded
2011
HQ Location
New York
Twitter
@Celonis
17,627 Twitter followers
LinkedIn® Page
www.linkedin.com
3,397 employees on LinkedIn®
ARIS
By Software AG
(163)4.3 out of 5
Optimized for quick response
6th Easiest To Use in Process Mining software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ARIS supports your operational excellence by providing visibility into your operations, enabling you to create outstanding processes, and ensuring close monitoring of your business. As a pioneer and t

    Users
    No information available
    Industries
    • Information Technology and Services
    • Banking
    Market Segment
    • 52% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ARIS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    62
    Easy Integrations
    31
    Customer Support
    29
    Process Management
    21
    Integrations
    20
    Cons
    Expensive
    25
    Complexity
    20
    Steep Learning Curve
    18
    Missing Features
    13
    Lacking Features
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ARIS features and usability ratings that predict user satisfaction
    8.3
    Ease of Use
    Average: 9.0
    8.0
    Execution Management
    Average: 8.7
    7.9
    Process Library
    Average: 8.7
    7.6
    Application Development
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Software AG
    Company Website
    Year Founded
    1969
    HQ Location
    Darmstadt, Hessen
    Twitter
    @SoftwareAG
    33,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,907 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ARIS supports your operational excellence by providing visibility into your operations, enabling you to create outstanding processes, and ensuring close monitoring of your business. As a pioneer and t

Users
No information available
Industries
  • Information Technology and Services
  • Banking
Market Segment
  • 52% Enterprise
  • 30% Mid-Market
ARIS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
62
Easy Integrations
31
Customer Support
29
Process Management
21
Integrations
20
Cons
Expensive
25
Complexity
20
Steep Learning Curve
18
Missing Features
13
Lacking Features
10
ARIS features and usability ratings that predict user satisfaction
8.3
Ease of Use
Average: 9.0
8.0
Execution Management
Average: 8.7
7.9
Process Library
Average: 8.7
7.6
Application Development
Average: 8.6
Seller Details
Seller
Software AG
Company Website
Year Founded
1969
HQ Location
Darmstadt, Hessen
Twitter
@SoftwareAG
33,154 Twitter followers
LinkedIn® Page
www.linkedin.com
2,907 employees on LinkedIn®
Get a quote
UiPath Process Mining
By UiPath
(78)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UiPath Process Mining is a Process Mining solution that transforms data from your IT systems into visual interactive dashboards, allowing you to see existing value decreases, bottlenecks, and discrepa

    Users
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Enterprise
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UiPath Process Mining Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Automation
    1
    Capabilities
    1
    Customer Support
    1
    Easy Integrations
    1
    Cons
    Complexity
    2
    Lacking Features
    2
    Complex UI
    1
    Difficult Setup
    1
    Insufficient Resources
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UiPath Process Mining features and usability ratings that predict user satisfaction
    8.0
    Ease of Use
    Average: 9.0
    8.1
    Execution Management
    Average: 8.7
    8.2
    Process Library
    Average: 8.7
    8.0
    Application Development
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UiPath
    Company Website
    Year Founded
    2005
    HQ Location
    New York
    Twitter
    @UiPath
    105,467 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,892 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UiPath Process Mining is a Process Mining solution that transforms data from your IT systems into visual interactive dashboards, allowing you to see existing value decreases, bottlenecks, and discrepa

Users
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Enterprise
  • 35% Small-Business
UiPath Process Mining Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Automation
1
Capabilities
1
Customer Support
1
Easy Integrations
1
Cons
Complexity
2
Lacking Features
2
Complex UI
1
Difficult Setup
1
Insufficient Resources
1
UiPath Process Mining features and usability ratings that predict user satisfaction
8.0
Ease of Use
Average: 9.0
8.1
Execution Management
Average: 8.7
8.2
Process Library
Average: 8.7
8.0
Application Development
Average: 8.6
Seller Details
Seller
UiPath
Company Website
Year Founded
2005
HQ Location
New York
Twitter
@UiPath
105,467 Twitter followers
LinkedIn® Page
www.linkedin.com
4,892 employees on LinkedIn®
Get a quote
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6 Listings in Small Business Process Mining Available

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    G2 Score