# Best Last Mile Delivery Software

  *By [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)*

   Last mile delivery software provides features for businesses to manage and streamline deliveries from the warehouse to the customer’s front door. Last mile delivery software performs this task through route optimization, advanced dispatching, customer alerts, proof of delivery, and delivery analytics. With all these features in place, businesses can speed up delivery times as well as stay in constant communication with customers on the status of their deliveries. Last mile delivery software is mostly used by dispatchers and drivers to stay in communication and provide efficient deliveries to customers. While last mile delivery software is similar in many ways to courier software, the main differentiator is that last mile delivery software focuses solely on the delivery process while courier software can focus on back office and other operations involved in receiving and delivering.

Last mile delivery software is often implemented in supply chain and logistics departments at businesses that manage delivery orders on a daily basis. Last mile delivery software is implemented alongside other supply chain and logistics software such as [supply chain planning software](https://www.g2.com/categories/supply-chain-planning).

To qualify for inclusion in the Last Mile Delivery category, a product must:

- Provide tools for route optimization and automatic dispatch
- Provide delivery management tools for customers such as preferred delivery window and package tracking
- Provide tools for logistics companies to manage and track deliveries





## Category Overview

**Total Products under this Category:** 191


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,800+ Authentic Reviews
- 191+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Last Mile Delivery Software At A Glance

- **Leader:** [FarEye](https://www.g2.com/products/fareye/reviews)
- **Highest Performer:** [LionWheel](https://www.g2.com/products/lionwheel/reviews)
- **Easiest to Use:** [FarEye](https://www.g2.com/products/fareye/reviews)
- **Top Trending:** [Shipox](https://www.g2.com/products/shipox/reviews)
- **Best Free Software:** [Tookan](https://www.g2.com/products/tookan/reviews)


---

**Sponsored**

### Elite EXTRA

Elite Elite EXTRA is a comprehensive, cloud-based software suite from Epicor, tailored to tackle “last‑mile” logistics challenges—where the final delivery of goods to customers often proves costly and complex. It integrates Routing & Dispatch, Returns Automation, and Delivery Network into a single, streamlined platform. What Elite EXTRA offers 1. Routing & Dispatch - Optimized routes: Ensure efficient routes, every time with our advanced route optimization engine - Better customer communication: Features real‑time driver tracking, ETA notifications, and proof of delivery through mobile signature/photo capture via the EXTRA Driver app - Streamlined operations: Organizations using it reported up to 20% productivity gains within a month 2. Delivery Network - More delivery options - Choose from numerous integrated third party fleets to complete your deliveries - Flexible delivery: Compare delivery costs and times of third party delivery options in real time - Happier customers: Wow your customers with fast delivery—no matter the status of your internal fleet 3. Returns Automation - Comprehensive views: Delivers a dashboard for managing the full returns lifecycle—from authorization to pickup to credit issuance. - Process efficiency: Empowers businesses to configure automatic return-policy enforcement and gives customers an intuitive portal experience - Returns trackability: No more goods lost in transit or delays in getting credits issued– turn an operational weakness into a strength Why choose Elite EXTRA - All‑in‑one platform: Seamlessly integrates dispatch, third‑party carrier use, and returns under one SaaS umbrella - SaaS with no long-term commitments: Continually updated (every ~8 weeks), with month-to-month subscriptions—no lock-in. - Highly rated: Earns around 4.7/5 on Capterra & Software Advice; praised for ease of use, robust features, and solid customer support



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2447&secure%5Bdisplayable_resource_id%5D=2447&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2447&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=124078&secure%5Bresource_id%5D=2447&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flast-mile-delivery%3Fpage%3D2&secure%5Btoken%5D=ea5ce0f63e0c2d3751406b483d7755b05367e0b570c23d06b2958d7db4c8f361&secure%5Burl%5D=https%3A%2F%2Feliteextra.com%2Frequest-a-demo-g2%2F%3FG2%26clicksQ3FY26&secure%5Burl_type%5D=book_demo)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [FarEye](https://www.g2.com/products/fareye/reviews)
  FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye's products are oriented to key areas in the order-to-door delivery journey to efficiently execute the last-mile delivery process, ensuring a seamless consumer experience: Ship: Meet customers where they are, offering a flexible range of delivery options. Optimize multi-carrier-enabled deliveries for peak efficiency and on-time delivery performance. Track: Provide real-time shipment-level visibility throughout the order-to-delivery journey, avoid delays and disruptions. Route: Make deliveries more profitable with dynamic constraint-based route planning and scheduling. Execute: Accelerate cross-dock and driver operations, leading to faster operations at the delivery hub or warehouse. Experience: Deliver a branded, differentiated customer experience throughout the pre and post-purchase process - from order tracking and scheduling, to delivery notifications to returns and exchanges. The FarEye platform offers brands, shippers, and carriers the agility, flexibility, and scalability required to meet business requirements, adhere to sustainability measures, and address disruptions with confidence and trust. FarEye's technology provides the transparency and adaptability to simplify the vast complexities of last-mile logistics while delivering your packages on time, every time. Every business that considers itself customer-centric must transform into a distribution and logistics company. This is why leaders across the globe like Dominoz, Gordon Food Services, Tata Steel, Hilti, Bluedart, Helofresh and over 150+ brands entrust FarEye with their last-mile operation and customer delivery experience.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 237

**User Satisfaction Scores:**

- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)
- **Customer communication:** 9.1/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.3/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 6.0/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [FarEye](https://www.g2.com/sellers/fareye-209791b6-6352-4f97-9c80-5521a8c38dc4)
- **Year Founded:** 2013
- **HQ Location:** Chicago, Illinois
- **Twitter:** @FarEye (1,351 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/fareye/ (598 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** GPS Engineer, Area Manager
  - **Top Industries:** Transportation/Trucking/Railroad, Logistics and Supply Chain
  - **Company Size:** 64% Enterprise, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (63 reviews)
- Tracking (54 reviews)
- Features (39 reviews)
- Customer Support (29 reviews)
- Real-time Tracking (29 reviews)

**Cons:**

- Slow Performance (34 reviews)
- Technical Issues (33 reviews)
- Slow Loading (21 reviews)
- Tracking Issues (14 reviews)
- Syncing Issues (13 reviews)

### 2. [project44](https://www.g2.com/products/project44/reviews)
  project44 believes in better supply chains. Movement by project44 is the Decision Intelligence Platform powered by Supply Chain AI that transforms fragmented logistics management into unified intelligence, restoring control and bringing certainty to global supply chain operations. Having built a comprehensive and connected ecosystem, project44 provides visibility into over 1 billion shipments annually for over 1,000 leading brands within manufacturing, automotive, retail, life sciences, food & beverage, CPG, and oil, chemical & gas. project44's commitment to excellence has been recognized across organizations and awards including being named the Leader in the 2025 Gartner Magic Quadrant and as the "Customer's Choice" in Gartner's Voice of the Customer report, an sixteen-time leader on G2's Supply Chain Visibility Grid, Google Cloud Partner of the Year, and SAP Pinnacle Award winner. Learn more at project44.com.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 669

**User Satisfaction Scores:**

- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Customer communication:** 8.6/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.7/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 4.7/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [project44](https://www.g2.com/sellers/project44)
- **Company Website:** https://project44.com/
- **Year Founded:** 2014
- **HQ Location:** Chicago, IL
- **Twitter:** @freightpipes (5,159 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9265792/ (789 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, President
  - **Top Industries:** Logistics and Supply Chain, Transportation/Trucking/Railroad
  - **Company Size:** 41% Mid-Market, 35% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (86 reviews)
- Customer Support (59 reviews)
- Customer Satisfaction (56 reviews)
- Tracking (55 reviews)
- Real-time Tracking (41 reviews)

**Cons:**

- Carrier Issues (28 reviews)
- Tracking Issues (27 reviews)
- Poor Customer Support (20 reviews)
- Integration Issues (17 reviews)
- Technical Issues (17 reviews)

### 3. [Metrobi Delivery Management Software](https://www.g2.com/products/metrobi-delivery-management-software/reviews)
  Metrobi Delivery Management Software is a platform designed to simplify and optimize local delivery operations for businesses. It offers advanced route optimization to minimize travel time and fuel costs, real-time live tracking for precise delivery status updates, and digital proof of delivery (POD) features including signatures, photos, and notes to enhance accountability and customer satisfaction.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 54

**User Satisfaction Scores:**

- **Ease of Use:** 9.8/10 (Category avg: 9.0/10)
- **Customer communication:** 9.5/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.6/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Metrobi](https://www.g2.com/sellers/metrobi)
- **Year Founded:** 2019
- **HQ Location:** Boston, US
- **Twitter:** @MetrobiOfficial (37 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/metrobi (35 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager
  - **Top Industries:** Marketing and Advertising, Computer Software
  - **Company Size:** 70% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Real-time Tracking (18 reviews)
- Delivery Management (16 reviews)
- Notifications (15 reviews)
- Route Optimization (15 reviews)
- Customer Satisfaction (9 reviews)

**Cons:**

- Poor Customization (3 reviews)
- Integration Issues (1 reviews)
- Lack of Flexibility (1 reviews)
- Limited Reporting (1 reviews)
- Routing Issues (1 reviews)

### 4. [Elite EXTRA](https://www.g2.com/products/elite-extra/reviews)
  Elite Elite EXTRA is a comprehensive, cloud-based software suite from Epicor, tailored to tackle “last‑mile” logistics challenges—where the final delivery of goods to customers often proves costly and complex. It integrates Routing & Dispatch, Returns Automation, and Delivery Network into a single, streamlined platform. What Elite EXTRA offers 1. Routing & Dispatch - Optimized routes: Ensure efficient routes, every time with our advanced route optimization engine - Better customer communication: Features real‑time driver tracking, ETA notifications, and proof of delivery through mobile signature/photo capture via the EXTRA Driver app - Streamlined operations: Organizations using it reported up to 20% productivity gains within a month 2. Delivery Network - More delivery options - Choose from numerous integrated third party fleets to complete your deliveries - Flexible delivery: Compare delivery costs and times of third party delivery options in real time - Happier customers: Wow your customers with fast delivery—no matter the status of your internal fleet 3. Returns Automation - Comprehensive views: Delivers a dashboard for managing the full returns lifecycle—from authorization to pickup to credit issuance. - Process efficiency: Empowers businesses to configure automatic return-policy enforcement and gives customers an intuitive portal experience - Returns trackability: No more goods lost in transit or delays in getting credits issued– turn an operational weakness into a strength Why choose Elite EXTRA - All‑in‑one platform: Seamlessly integrates dispatch, third‑party carrier use, and returns under one SaaS umbrella - SaaS with no long-term commitments: Continually updated (every ~8 weeks), with month-to-month subscriptions—no lock-in. - Highly rated: Earns around 4.7/5 on Capterra & Software Advice; praised for ease of use, robust features, and solid customer support


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 24

**User Satisfaction Scores:**

- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Customer communication:** 8.3/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.3/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Epicor](https://www.g2.com/sellers/epicor)
- **Company Website:** https://www.epicor.com
- **Year Founded:** 1972
- **HQ Location:** Austin, TX
- **Twitter:** @Epicor (9,313 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4617/ (6,289 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 29% Small-Business


#### Pros & Cons

**Pros:**

- Automation (1 reviews)
- Customer Experience (1 reviews)
- Delivery Management (1 reviews)
- Delivery Time (1 reviews)
- Driver Monitoring (1 reviews)

**Cons:**

- Connectivity Issues (1 reviews)
- GPS Problems (1 reviews)
- Inaccuracy (1 reviews)
- Inaccurate Geolocation (1 reviews)
- Inaccurate Tracking (1 reviews)

### 5. [Locus](https://www.g2.com/products/locus-locus/reviews)
  Locus is an agentic enterprise Transportation Management System designed to orchestrate planning, execution, and settlement across all-mile logistics. It unifies order orchestration, transportation planning and optimization, carrier and rate management, execution control, tracking, settlement, analytics, and governance into a closed-loop platform for managing cost, service levels, and customer promises across multi-carrier networks. Since its founding in 2015, Locus has helped customers globally execute over 1.5 billion + deliveries across 30+ countries spanning the Americas, Southeast Asia, the Middle East, and the Indian subcontinent. Its technology has helped save $320 million+ in transit costs, offset 17M+ Kgs in CO2 emissions, and maintained a 99.5% SLA adherence ratio. The modular, API-first platform serves industries including Retail, Manufacturing, FMCG/CPG, Courier/Express/Parcel, e-commerce, and 3PL providers. It integrates seamlessly with existing TMS, OMS, WMS, and ERP solutions through simple API plugins. Targeting retailers and logistics providers, Locus offers an end-to-end solution that facilitates seamless delivery from any location, whether it be a local store or international borders. The platform's patented routing and geocoding engines are designed to optimize every stage of the supply chain. By integrating captive, contracted, and carrier fleets across the first, middle, and final mile, Locus ensures that businesses can achieve cost efficiency while maintaining high levels of customer satisfaction. Key features of Locus include precise geolocation capabilities, hybrid fleet management, and dynamic route optimization. These tools work together to enhance fulfillment accuracy, flexibility, and predictability, allowing retailers to navigate the complexities of logistics with greater ease. The platform provides complete shipment visibility, which eliminates uncertainty for retailers, fleet partners, and distributors, thus fostering a more transparent supply chain environment. Locus has gained the trust of leading global brands, including Unilever and Nestlé, executing over a billion deliveries across more than 30 countries. The company is committed to innovation and sustainable growth, continuously evolving its solutions to meet the demands of the logistics landscape. As artificial intelligence and automation play an increasingly significant role in the industry, Locus is poised to streamline operations from pre-purchase fulfillment to post-delivery support, transforming complex supply chains into strategic growth enablers for businesses worldwide.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 54

**User Satisfaction Scores:**

- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Customer communication:** 7.7/10 (Category avg: 8.8/10)
- **Customer feedback:** 7.3/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 8.0/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Locus](https://www.g2.com/sellers/locus)
- **Company Website:** https://locus.sh
- **Year Founded:** 2015
- **HQ Location:** Milpitas, US
- **Twitter:** @Locus_Sh (2,537 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10155969/ (352 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Logistics and Supply Chain, Consumer Goods
  - **Company Size:** 42% Mid-Market, 37% Enterprise


#### Pros & Cons

**Pros:**

- Features (17 reviews)
- Ease of Use (13 reviews)
- Customer Support (12 reviews)
- Efficiency (12 reviews)
- Route Optimization (11 reviews)

**Cons:**

- Slow Performance (8 reviews)
- Lack of Flexibility (5 reviews)
- Limited Customization (5 reviews)
- Poor Customization (5 reviews)
- Process Complexity (5 reviews)

### 6. [Lalamove](https://www.g2.com/products/lalamove/reviews)
  Lalamove provides on-demand and same day delivery courier services through our mobile and web app, connecting you with our driver partners.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Customer communication:** 9.7/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.2/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Lalamove](https://www.g2.com/sellers/lalamove)
- **Year Founded:** 2013
- **HQ Location:** Kowloon Tong, Kowloon
- **LinkedIn® Page:** https://www.linkedin.com/company/lalamove/ (6,069 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 90% Small-Business, 10% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- User Interface (2 reviews)
- Affordable Pricing (1 reviews)
- Delivery Management (1 reviews)
- Delivery Time (1 reviews)

**Cons:**

- Delivery Issues (1 reviews)
- Download Limitations (1 reviews)
- Technical Issues (1 reviews)
- Update Issues (1 reviews)

### 7. [Route4Me](https://www.g2.com/products/route4me/reviews)
  Routing chaos finally solved. Extremely easy-to-use, Route4Me Route Planner automatically plans routes for your business and dispatches them to a mobile app with built-in navigation. Perfect for field service, field sales, field marketing, field merchandising, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and route optimization software for small businesses and enterprises to over 40,000 customers. Route4Me supports integrations with telematics vendors such as Verizon Connect, Geotab, Samsara, Azuga, and many more!


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 124

**User Satisfaction Scores:**

- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Customer communication:** 7.9/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.3/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.8/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Route4Me Inc](https://www.g2.com/sellers/route4me-inc)
- **Company Website:** https://route4me.com/
- **Year Founded:** 2009
- **HQ Location:** Tampa, Florida
- **Twitter:** @Route4me (512 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5919409/ (101 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Logistics and Supply Chain, Transportation/Trucking/Railroad
  - **Company Size:** 60% Small-Business, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (16 reviews)
- Route Optimization (16 reviews)
- Features (10 reviews)
- Customer Support (9 reviews)
- Optimization (8 reviews)

**Cons:**

- Routing Issues (7 reviews)
- Technical Issues (5 reviews)
- Insufficient Information (4 reviews)
- Mapping Issues (4 reviews)
- Poor Routing (4 reviews)

### 8. [Shipsy](https://www.g2.com/products/shipsy-shipsy/reviews)
  Shipsy enables businesses worldwide to build resilient, connected, agile, sustainable, and autonomous supply chain and logistics operations. Its smart logistics management platform empowers businesses to significantly reduce transportation costs, lower carbon footprint, enhance customer experiences, boost delivery productivity, and drive seamless cross-border freight movement. Shipsy's 350+ team is based out of India, Dubai, Riyadh, Africa, Netherlands, and Indonesia serving 230+ customers across the globe. Shipsy tracks 650,000+ containers per month, procures freight worth $150mn+ per month, and powers 60mn+ parcels per month. On a broader perspective, Shipsy has integrations with 64+ major shipping lines, 50+ third-party logistics companies, 300+ freight forwarders, 50+ customs agents, and a network of over 20,000 global shippers. In 2023, Shipsy expanded its portfolio by acquiring Stockone, a cloud-based warehouse management software (WMS). It enables brands and e-commerce companies to manage fulfillment operations at scale. With decades of experience designing, implementing, and running supply chains, Stockone has built a robust feature-rich platform and integrates seamlessly with other systems to easily fulfill orders.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 157

**User Satisfaction Scores:**

- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Customer communication:** 8.8/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 3.5/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Shipsy](https://www.g2.com/sellers/shipsy)
- **Year Founded:** 2015
- **HQ Location:** Gurgaon, Haryana
- **LinkedIn® Page:** https://www.linkedin.com/company/9473746/ (385 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Assistant Manager
  - **Top Industries:** Logistics and Supply Chain, Retail
  - **Company Size:** 51% Enterprise, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Satisfaction (2 reviews)
- Service Quality (2 reviews)
- Analytics (1 reviews)
- Analytics Dashboard (1 reviews)
- Attentive (1 reviews)

**Cons:**

- Delay Issues (1 reviews)
- Delays (1 reviews)
- Delivery Delays (1 reviews)
- Long Waiting Time (1 reviews)
- Scheduling Issues (1 reviews)

### 9. [Zeo Route Planner](https://www.g2.com/products/zeo-route-planner/reviews)
  Zeo is a Fleet Management Software designed especially for Fleet Owners. Fleet Owners can now Plan, Optimize, and assign faster routes to their drivers easily as per their priority. Zeo helps businesses that move on wheels—whether you’re delivering food, managing waste pickups, running courier services, or operating field service teams. With Zeo, Fleet Owners and Managers can easily plan, optimize, and assign smarter routes to their drivers based on business priorities. You can create unlimited routes, manage hundreds of drivers, and reduce delivery time and fuel costs—without the chaos. 💼 Who Uses Zeo? Zeo powers teams in: 🚚 Logistics & Courier Services 🍕 Food Delivery Chains & Cloud Kitchens 🗑️ Waste Collection & Recycling Services 🛠️ Home Repair & Field Service Teams 🛍️ Retail & E-commerce Distribution 💊 Pharma & Medical Supply Deliveries 🏢 Facilities & Utility Services What Sets Zeo Route Planner Apart? ✅ Bulk Driver Management Manage drivers with ease: Add drivers, assign service routes, monitor real-time performance, and track proof of service seamlessly from a single dashboard. Whether you manage 3 drivers or 300, Zeo gives you complete control. 🚛 Vehicle-Based Routing Optimize routes based on vehicle weight, volume, and smart parcel placement — ensuring efficient loading, faster deliveries, and easier unloading. 📱 Driver App (Android & iOS) Equip your drivers with an easy-to-use mobile app featuring optimized routes, real-time service updates, stop completion tracking, and proof of service collection — all from their smartphones. 🏢 Service Optimization Across Industries Whether it’s e-commerce, restaurant chains, home services, or waste management — Zeo adapts to help businesses save time, increase service reliability, and cover more ground. 💬 Live Chat & Instant Support Instantly chat with drivers, send service updates to customers, and get proof of service confirmations. Support replies within 2 hours if you need help. 🔌 Smart Integrations (HubSpot, Zapier, Shopify & More) Connect Zeo with CRMs like HubSpot, platforms like Shopify, or use Zapier for automation — making service management even smoother. 💸 Flexible Seat-Based Pricing Plans Choose the plan that matches your needs: Route Optimization – Focus on optimizing the fastest and most efficient routes. Route Management – Focus on managing route assignment, driver activity, and operations control. Fleet Management – Full driver management, CRM integration, and advanced analytics. 📥 Easy Stop Importing Import service stops effortlessly via Excel uploads, Google Sheets, manual entry, or image recognition — setting up your routes quickly and accurately. 🎯 Skill-Based Routing Assign service tasks based on driver skills to ensure the right driver handles the right service request — boosting first-time success rates. 📸 Proof of Service + Payment Record Collection Capture proof of service with photos, notes, or signatures, and store basic payment collection details at the stop when needed 📈 Customizable Route Reports Track driver and service performance with detailed reports. Customize columns, KPIs, and filters to get exactly the data you need for analysis. 🛠️ Zeo Add-On Services Enhance operations with automation features like route started alerts, stop completion notifications, upcoming stop alerts, and advance service reminders — powered by SMS and live location sharing. 🎨 Branding Customization Customize the client experience by adding your logo, colors, company name, and personalized service messages in live tracking pages. 🏪 Store and Delivery Zones Management Define store locations and create service delivery zones for better route optimization and coverage. Assign zones to specific drivers for faster, geo-optimized dispatching. Discover the benefits of Zeo Route Planner by visiting our website at: https://zeorouteplanner.com/ Book a free demo (https://calendly.com/zeorouteplanner/book-my-demo) with our experts to experience firsthand how Zeo can revolutionize your fleet management and take your delivery operations to new heights. At Zeo, we're offering a transformation in how you manage and optimize your fleet. Join the ranks of businesses already benefiting from the world's most popular driver app and delivery software. Make the smart choice for your fleet—choose Zeo Route Planner.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 159

**User Satisfaction Scores:**

- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Customer communication:** 9.4/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.2/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Expronto Technologies, Inc.](https://www.g2.com/sellers/expronto-technologies-inc)
- **Year Founded:** 2019
- **HQ Location:** Mountain View, CA
- **Twitter:** @zeoauto (63 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/zeo-auto/ (25 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Delivery Driver, Delivery Manager
  - **Top Industries:** Package/Freight Delivery, Logistics and Supply Chain
  - **Company Size:** 80% Small-Business, 7% Mid-Market


#### Pros & Cons

**Pros:**

- Route Optimization (19 reviews)
- Ease of Use (17 reviews)
- Efficiency Improvement (15 reviews)
- Time-Saving (9 reviews)
- Features (7 reviews)

**Cons:**

- Missing Features (6 reviews)
- Expensive (5 reviews)
- Routing Issues (5 reviews)
- Inefficient Routing (4 reviews)
- Mapping Issues (4 reviews)

### 10. [Onfleet](https://www.g2.com/products/onfleet/reviews)
  Onfleet makes it easy for businesses to manage and analyze their local delivery operations. Our product includes intuitive smartphone apps for drivers, a powerful modern web dashboard for dispatchers, and automatic notifications and real-time tracking for recipients. Onfleet powers millions of deliveries every week for thousands of businesses ranging from grocery, restaurant, and flower delivery to pharmacy and e-commerce companies. Onfleet is based in San Francisco, California.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 137

**User Satisfaction Scores:**

- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Customer communication:** 7.9/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.6/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.8/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Onfleet](https://www.g2.com/sellers/onfleet)
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @onfleet (2,123 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2639808/ (90 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Operations Manager, CEO
  - **Top Industries:** Food & Beverages, Logistics and Supply Chain
  - **Company Size:** 67% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (12 reviews)
- Delivery Efficiency (9 reviews)
- Efficiency Improvement (7 reviews)
- Features (7 reviews)
- Route Optimization (7 reviews)

**Cons:**

- Limited Features (3 reviews)
- Missing Features (3 reviews)
- Routing Issues (3 reviews)
- Slow Performance (3 reviews)
- Delayed Response (2 reviews)

### 11. [LogiNext Mile](https://www.g2.com/products/loginext-mile/reviews)
  LogiNext Mile is a cloud-based transportation automation platform designed to streamline and optimize last-mile, first-mile, long-haul, and reverse logistics operations. It empowers businesses to reduce delivery costs, enhance operational efficiency, and improve customer satisfaction through advanced route planning and real-time tracking capabilities. Key Features and Functionality: - Advanced Route Planning: Optimizes pickups and deliveries by improving resource capacity utilization, reducing costs, and predicting accurate ETAs for increased on-time deliveries. - Delivery Scheduling: Plans efficient schedules, assigning deliveries to the ideal delivery personnel. - Real-Time Tracking: Dispatches delivery personnel and tracks their movements in real-time, including ETAs considering local traffic and weather conditions. - Service Time Optimization: Monitors service time for each delivery, optimizing the overall delivery process. - Electronic Proof of Delivery (EPOD): Ensures authenticity with electronic proof of delivery, capturing essential details for validation. - Cash Collection Tracking: Tracks cash collected in case of cash on delivery, providing a complete financial overview. Primary Value and Solutions Provided: LogiNext Mile addresses the challenges of modern logistics by automating and optimizing delivery operations. It reduces delivery fulfillment costs by optimizing routes, minimizing distance traveled, and decreasing time spent on the ground, ultimately cutting variable costs such as fuel consumption. The platform's machine learning technology provides enhanced tracking visibility, quick reaction times for disruptions, and the ability to seize customer satisfaction opportunities. Enterprises benefit from accurate service and delivery time records, allowing for better planning, forecasting, and compliance with strategic plans. By focusing on customer delight, LogiNext Mile ensures that delivery movements adhere to service level protocols and contribute to an improved end-customer experience.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 35

**User Satisfaction Scores:**

- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)
- **Customer communication:** 8.3/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.1/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 4.6/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [LogiNext](https://www.g2.com/sellers/loginext)
- **Year Founded:** 2014
- **HQ Location:** Mumbai, IN
- **Twitter:** @LogiNext (18,740 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/loginext-solutions (154 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Logistics and Supply Chain
  - **Company Size:** 51% Mid-Market, 37% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (7 reviews)
- Route Optimization (4 reviews)
- Efficiency (3 reviews)
- Real-Time Data (3 reviews)
- Real-time Updates (3 reviews)

**Cons:**

- Customization Difficulties (4 reviews)
- Delayed Response (4 reviews)
- Delays (4 reviews)
- Limited Customization (4 reviews)
- Poor Customization (4 reviews)

### 12. [LionWheel](https://www.g2.com/products/lionwheel/reviews)
  Friendly Route Planner for your local deliveries. Awesome driver app and 1-click Integrations to all platforms.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Ease of Use:** 9.9/10 (Category avg: 9.0/10)
- **Customer communication:** 9.5/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [LionWheel](https://www.g2.com/sellers/lionwheel)
- **Year Founded:** 2021
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/lionwheel (4 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 83% Small-Business, 8% Enterprise


### 13. [Nash](https://www.g2.com/products/nash/reviews)
  Every mile, smarter than the Last Mile. Most logistics operations are planned days in advance. Nash plans continuously, and when the day breaks the plan, Nash finds a better one. Unify decisioning and execution across your fleets, carriers, and fulfillment networks. Set your business objective, and self-optimizing, self-healing AI agents work relentlessly until you hit it. And then beat it.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 19

**User Satisfaction Scores:**

- **Ease of Use:** 7.6/10 (Category avg: 9.0/10)
- **Customer communication:** 8.3/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.7/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 8.9/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Nash](https://www.g2.com/sellers/nash)
- **Company Website:** https://www.usenash.com/
- **Year Founded:** 2021
- **HQ Location:** San Francisco, US
- **Twitter:** @usenash (684 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/usenash (127 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 42% Small-Business, 21% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (7 reviews)
- Ease of Implementation (6 reviews)
- Features (6 reviews)
- Integrations (6 reviews)
- Setup Ease (6 reviews)

**Cons:**

- Confusion (2 reviews)
- Delay Issues (2 reviews)
- Delivery Issues (2 reviews)
- Complex Interface (1 reviews)
- Complexity (1 reviews)

### 14. [ufleet.io](https://www.g2.com/products/ufleet-io/reviews)
  Established in 2018, Ufleet currently has presence in the US, Germany, Switzerland, and Bulgaria and services clients all over the globe. Originally an enterprise solution partnering with some of the leading retailers in Europe, since 2023 Ufleet has a typical SaaS offering with Pay As You Go pricing model and a generous free tier for small businesses. Key features of Ufleet include a powerful routing optimization algorithm, user friendly control center for the dispatcher, a mobile app for the delivery drivers, a customer portal and a customizable analytics dashboard. Ufleet helps businesses that deliver optimize delivery costs, run a predictable delivery operation without last minute surprises, and keep customers in the information loop at every step of the delivery process.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Customer communication:** 9.7/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.9/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 1.9/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Ufleet](https://www.g2.com/sellers/ufleet)
- **Year Founded:** 2016
- **HQ Location:** Sofia, BG
- **LinkedIn® Page:** https://www.linkedin.com/company/ufleetio/about/ (7 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 47% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Features (7 reviews)
- Route Optimization (7 reviews)
- Ease of Use (5 reviews)
- Helpful (5 reviews)
- Delivery Management (4 reviews)

**Cons:**

- Mapping Issues (3 reviews)
- UI Improvements (2 reviews)
- Inefficient Routing (1 reviews)
- Learning Curve (1 reviews)
- Learning Difficulty (1 reviews)

### 15. [Nextbillion.ai](https://www.g2.com/products/nextbillion_ai/reviews)
  Nextbillion.ai provides industry’s most powerful route planning APIs & SDKs. Our advanced route optimization engine enables product and tech leaders in large-scale logistics companies to solve multi-vehicle & multi-stop routing, scheduling and navigation problems Visit Website - https://nextbillion.ai Our versatile API building blocks can be customized to tackle a diverse range of use cases, providing a comprehensive solution for industries such as field services, last-mile delivery, on-demand services, and trucking. Key Features: 1. Optimize Routes & Schedules with 50+ Constraints 2. Reliable Schedules and Highly Accurate ETAs 3. Optimize Routes for Various Vehicle Profiles 4. Handle Unique Workflows With Ease 5. Leverage Your Historical Data With AI-Powered APIs What Makes Us Unique: At Nextbillion.ai, our differentiators set us apart in the realm of advanced routing and scheduling solutions. With a focus on technical expertise, our clients benefit from a team well-versed in the intricacies of the domain, delivering cutting-edge solutions that keep them ahead of the curve. Our commitment extends beyond technical prowess, offering a flexible pricing model that adapts to individual needs. Tailor the cost structure to align seamlessly with your business requirements and budget constraints, ensuring a personalized and cost-effective approach. Additionally, our commitment to customer success is underscored by exceptional support from our Solutions and Support team. Rely on us for assistance that goes beyond mere implementation, providing dedicated support throughout the entire process and beyond, ensuring a seamless and successful experience for our clients.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 63

**User Satisfaction Scores:**

- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Customer communication:** 9.3/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.7/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Nextbillion.ai](https://www.g2.com/sellers/nextbillion-ai)
- **Year Founded:** 2020
- **HQ Location:** Marina South, Singapore
- **Twitter:** @nextbillionai (331 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nextbillion-ai (70 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Logistics and Supply Chain, Computer Software
  - **Company Size:** 52% Small-Business, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (5 reviews)
- Ease of Use (4 reviews)
- Route Optimization (4 reviews)
- Affordable Pricing (3 reviews)
- API Integration (3 reviews)

**Cons:**

- Mapping Issues (2 reviews)
- Poor Customer Support (2 reviews)
- Complex Interface (1 reviews)
- Confusion (1 reviews)
- Feature Limitations (1 reviews)

### 16. [Bringg](https://www.g2.com/products/bringg/reviews)
  Global retailers and logistics providers reduce costs and deliver differentiated customer experiences with Bringg Last-Mile Solutions. Through Bringg’s modular technology platform, integrated fleet network, and services suite, business leaders automate processes, optimize order delivery, and invent new business models. Unlock flexibility at scale. Any order. Any fleet. Delivered. www.bringg.com


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 13

**User Satisfaction Scores:**

- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Customer communication:** 8.3/10 (Category avg: 8.8/10)
- **Customer feedback:** 10.0/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.8/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Bringg](https://www.g2.com/sellers/bringg)
- **Year Founded:** 2013
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @bringg (928 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bringg/ (202 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 29% Small-Business


### 17. [Track-POD](https://www.g2.com/products/track-pod/reviews)
  Track-POD is a single-dashboard solution for all of your last-mile logistics challenges. 1. Optimize thousands of dropoffs and pickups at once. Use our drag-and-drop route planner to optimize unlimited drops by time, distance, or expense. Compare route costs and choose the most cost-efficient strategy every time. 2. Generate shipping labels. Track-POD will generate shipping labels for your orders and items. Print labels and have your couriers confirm loading and delivery with our free barcode scanner app. 3. Eliminate calls and paperwork. Notify customers of upcoming deliveries, collections, or field services using SMS or email notifications. By sharing a live tracking link with a dynamic ETA, you eliminate every call on the status of orders. 4. Customize ePOD PDF We offer a customizable Proof of Delivery template with any subscription plan. Use unlimited custom fields to include all information you require, and share ePOD PDFs with customers. 5. Deliver in full, on time Track-POD driver app supports partial delivery, overdelivery, and customizable reasons for rejections to account for every B2C and B2B logistics scenario. You can even use Cash on Delivery (COD) to offer more payment options to customers. 6. Access 2 years of analytics Track-POD comes with an analytics dashboard that stores 2 years of performance insights. Check driver stats, compare planned vs actual time and distance, and download our built-in reports to analyze cost savings.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 35

**User Satisfaction Scores:**

- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)
- **Customer communication:** 9.2/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.6/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Track-POD](https://www.g2.com/sellers/track-pod)
- **Year Founded:** 2018
- **HQ Location:** Vilnius, LT
- **Twitter:** @track_pod (32 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3534404 (20 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Logistics and Supply Chain
  - **Company Size:** 43% Small-Business, 31% Mid-Market


### 18. [Aptean Routing & Scheduling Paragon Edition](https://www.g2.com/products/aptean-routing-scheduling-paragon-edition/reviews)
  Aptean Routing & Scheduling Paragon Edition, powered by Microsoft Azure, is a robust routing and scheduling solution designed to help businesses optimize transportation operations, reduce costs, and enhance delivery efficiency. Trusted by leading organizations such as DHL, Warburtons, Greggs, and the NHS, Paragon helps businesses stay ahead in competitive, logistics-intensive industries. Paragon simplifies the entire delivery process, whether you're managing a private or dedicated fleet. It's a perfect solution for industries like third-party logistics (3PL), food and beverage, grocery retail, and healthcare logistics. Some of the key features at a glance: -Route optimization & scheduling: Leverage advanced algorithms to plan efficient, compliant routes and minimize transportation costs. -Home delivery notifications: Keep customers informed with regular updates on delivery status to enhance satisfaction. -Real-time dashboards: Offer visibility into transportation operations for internal and external stakeholders, ensuring transparency across the organization. -Planned vs. actual analytics: Analyze route performance to identify inefficiencies and support data-driven strategic planning. -Regulatory compliance: Get peace of mind knowing you're automatically compliant with industry regulations and changing legislation, including Hours of Service (HoS) requirements. What makes Paragon stand out? Paragon is expertly tailored for logistics-intensive industries, such as food distribution, retail, healthcare, and 3PL, where reliable last-mile delivery and compliance are critical. You get the full benefits of a cloud-based solution, such as: -System accessibility anytime, from anywhere -Scalable infrastructure with extremely reliable uptime -Effortless software maintenance via automated upgrades and updates -Built-in disaster recovery powered by the cloud -Enhanced security with real-time automated updates Want to see Paragon in action? Contact us today for a free consultation or a no-obligation demo.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 20

**User Satisfaction Scores:**

- **Ease of Use:** 7.6/10 (Category avg: 9.0/10)
- **Customer communication:** 5.2/10 (Category avg: 8.8/10)
- **Customer feedback:** 5.2/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 3.2/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Aptean](https://www.g2.com/sellers/aptean)
- **Company Website:** https://www.aptean.com
- **Year Founded:** 2012
- **HQ Location:** Alpharetta, Georgia
- **Twitter:** @Aptean (1,624 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2681769/ (3,053 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 35% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Route Optimization (6 reviews)
- Customer Support (3 reviews)
- Ease of Use (3 reviews)
- Business Growth (2 reviews)
- Efficiency (2 reviews)

**Cons:**

- Difficult Management (2 reviews)
- Inefficiency (2 reviews)
- Routing Issues (2 reviews)
- Complexity (1 reviews)
- Complex Setup (1 reviews)

### 19. [URBANTZ](https://www.g2.com/products/urbantz/reviews)
  Revolutionize your delivery operations with Urbantz – the ultimate solution for logistics, retail, and e-commerce enterprises. With a proven track record of helping industry giants such as Bosch, Carrefour, FM Logistic, and more, Urbantz is the key platform to unlocking untapped delivery operations potential and supercharging your business. Urbantz empowers you to digitalize and scale your delivery operations with ease, making it possible to reduce costs and improve efficiency without sacrificing quality. Our flexible enterprise-grade software is designed to handle even the most complex delivery scenarios without requiring any extra coding, so you can focus on delivering more sustainably and with confidence. Don't settle for mediocre delivery management – upgrade to Urbantz today and experience the difference for yourself. Contact us to learn more and start your journey towards efficient delivery management.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 20

**User Satisfaction Scores:**

- **Ease of Use:** 8.5/10 (Category avg: 9.0/10)
- **Customer communication:** 7.5/10 (Category avg: 8.8/10)
- **Customer feedback:** 7.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 4.3/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [URBANTZ](https://www.g2.com/sellers/urbantz)
- **Year Founded:** 2015
- **HQ Location:** Brussels, Belgium
- **Twitter:** @urbantz (281 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/urbantz/ (66 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 40% Enterprise, 30% Mid-Market


### 20. [InstaDispatch](https://www.g2.com/products/instadispatch/reviews)
  InstaDispatch is a powerful courier and delivery management software designed to make logistics operations smoother and more efficient. Whether you're a courier company, an eCommerce business, or a third-party logistics provider, InstaDispatch helps you manage deliveries with ease. With features like automated dispatching, real-time tracking, electronic proof of delivery (ePOD), and route optimization, businesses can cut down on costs, improve delivery speed, and keep customers informed every step of the way. Plus, it seamlessly integrates with eCommerce platforms and third-party couriers, making it easy to scale as your business grows. If you're looking for a smarter way to manage deliveries, InstaDispatch has you covered.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Customer communication:** 8.9/10 (Category avg: 8.8/10)
- **Customer feedback:** 8.6/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [InstaDispatch](https://www.g2.com/sellers/instadispatch)
- **Year Founded:** 2012
- **HQ Location:** Northampton, England
- **Twitter:** @instadispatch (38 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/33205688 (9 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 55% Small-Business, 36% Enterprise


#### Pros & Cons

**Pros:**

- Customer Satisfaction (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Notifications (1 reviews)
- Real-time Tracking (1 reviews)

**Cons:**

- Limited Reporting (1 reviews)
- Poor Customer Support (1 reviews)

### 21. [Ecom Express](https://www.g2.com/products/ecom-express/reviews)
  Providing end-to-end technology-enabled logistics solutions to small and large e-commerce players.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Ease of Use:** 8.2/10 (Category avg: 9.0/10)
- **Customer communication:** 7.8/10 (Category avg: 8.8/10)
- **Customer feedback:** 7.0/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 1.7/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Ecom Express](https://www.g2.com/sellers/ecom-express)
- **HQ Location:** Gurugram, Haryana
- **Twitter:** @EcomExpress_Ofc (8,461 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ecom-express-ltd/ (13,221 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 52% Small-Business, 29% Mid-Market


### 22. [Tookan](https://www.g2.com/products/tookan/reviews)
  Tookan is a powerful off-the-shelf Delivery Management platform, which enables businesses to modernize their day-to-day delivery operations and slash overheads. It comes with a state-of-art technology suite, which facilitates seamless integration between delivery drivers and managers. Tookan gives complete control to the admin team to track real-time operations, providing a comprehensive overview of the efficiency and workload of the field force. Businesses have used Tookan to · Digitise Last-Mile Delivery Operations · Real-Time Fleet Tracking &Optimising Routes. · Integrate Tookan's API to automate the delivery operation · Managing Workforce Tookan equips admin and managers with a bird's eye view of all the business operations and helps in optimizing routes, allocating resources, and tracking agents and tasks seamlessly. For more information, please visit our website: www.jungleworks.com/tookan


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 157

**User Satisfaction Scores:**

- **Ease of Use:** 8.4/10 (Category avg: 9.0/10)
- **Customer communication:** 8.0/10 (Category avg: 8.8/10)
- **Customer feedback:** 7.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 2.2/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Jungleworks](https://www.g2.com/sellers/jungleworks-78e220c0-2247-47f3-8132-6ff57f2ba0ae)
- **Year Founded:** 2011
- **HQ Location:** Tampa, Florida
- **Twitter:** @worksjungle (582 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13471593/ (369 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Food & Beverages, Logistics and Supply Chain
  - **Company Size:** 71% Small-Business, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Customization (6 reviews)
- Delivery Management (6 reviews)
- Features (5 reviews)
- Notifications (5 reviews)

**Cons:**

- Poor Customer Support (3 reviews)
- Lack of Flexibility (2 reviews)
- Limited Customization (2 reviews)
- Limited Functionality (2 reviews)
- Missing Features (2 reviews)

### 23. [Shipox](https://www.g2.com/products/shipox/reviews)
  Shipox is a delivery management system by zip24 created to help e-commerce businesses with their delivery management needs. The software is designed to help businesses optimize costs, and resources along with algorithms to make processes faster and more streamlined. Shipox enables businesses to work on an increased number of pickups in a day, error-less and accurate delivery fulfilment, optimal use of resources, reduced costs, real-time tracking, connectivity and transparency between backend and on-field teams, and analytical reporting. Shipox comprises critical and key features for delivery business excellence and is functional for various e-commerce business types. Shipox provides assistance for operations such as delivery management, logistics management, and food delivery management. Shipox is designed to help businesses with delivery management operations across multiple steps of the delivery process. It is valuable for any business with delivery management needs such as e-commerce websites, restaurants, pharmacies, supermarkets, and others. Shipox offers several critical features for efficient delivery management such as: Driver App Heat Map Tracking White Label App Dashboard Analytics COD Management


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Ease of Use:** 9.7/10 (Category avg: 9.0/10)
- **Customer communication:** 9.7/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [shipox](https://www.g2.com/sellers/shipox)
- **Year Founded:** 2020
- **HQ Location:** Karachi, Sindh
- **LinkedIn® Page:** https://www.linkedin.com/company/zip-24/ (91 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 91% Small-Business, 18% Mid-Market


### 24. [Scurri](https://www.g2.com/products/scurri/reviews)
  Scurri is a leading delivery management software designed to streamline the entire eCommerce delivery process, from checkout to post-purchase communications. Trusted by retailers, marketplaces, and logistics providers, Scurri helps you optimise operations, reduce costs, and deliver exceptional customer experiences. Products: Scurri Connect Scurri Connect is an eCommerce delivery management platform that optimises delivery to make it simple, effective and adaptable to all scenarios. With Scurri Connect, you can: - Offer flexible delivery options at checkout to increase conversion rates and customer satisfaction. - Automate carrier selection and label generation with an intuitive rules engine. - Track parcels in real-time and provide proactive customer updates. - Generate customs documentation and ship cross-border with ease. - Access advanced delivery performance reporting to uncover cost savings and improve efficiency. Seamlessly integrated with top eCommerce platforms and WMS, including Shopify, Magento, and more, Scurri Connect offers a future-ready foundation for scalable shipping operations. Scurri Track Plus Scurri Track Plus is a post-purchase experience solution that enables branded customer communications, boosting loyalty and reducing WISMO (Where Is My Order) queries. Create engaging, consistent touch-points across the delivery journey that reflect your brand, and drive repeat purchases. Key Features ✅ Easy to implement with powerful results - Our API is easy to implement so you can automate your deliveries. Our onboarding team guide you every step of the way for a smooth implementation. ✅ Customised Delivery Options at Checkout - With Scurri Connect, you can display a range of delivery options at the checkout so shoppers can choose the most convenient option for them. This is proven to increase customer satisfaction and reduce cart abandonment. ✅ Delivery label printing - Create and manifest shipments with automatically generated labels. The carrier approved labels are perfectly accurate for delivery that is precise. ✅ Integrated network of Carriers - Scurri Connect’s network of approved and reliable carriers gives you ultimate flexibility so you can fulfil orders under any circumstances and ship to anywhere in the world. Expand into new markets and seize the opportunity of cross border trade with our global carriers. ✅ Carrier Network – Access 50+ global carriers including DPD, DHL, FedEx, Royal Mail, UPS, Yodel and more. ✅ Straightforward Shipping Rules - The rules engine interface is simple, you just drag and drop. You have infinite flexibility and full control. ✅ Parcel Tracking and notifications - Scurri Connect's live tracking data gives you the ability to display tracking information on your website and update your customers on their deliveries. You can see the status of all shipments by all carriers in a standardised format. Realtime access means customer service teams can respond immediately. ✅ Customs Documentation - Scurri Connect automatically generates approved customs documents and commercial invoices for shipments. Be Brexit-ready and prepared to ship into the EU with our seamless cross border delivery. Our multi-carrier network means Scurri Connect customers have access to competitively priced, international shipping rates to easily expand into new international markets. ✅ Advanced Reporting - Scurri Connect’s advanced reporting suite allows you to audit and improve your delivery service. You can manage all your carrier performance and rate information in one centralised location. Use real-time data to discover insights, improve efficiencies and act quickly. Analyse your carrier costs and make savings using Rates reporting. ✅ Scurri Connect integrates with your eCommerce platform - The Scurri Connect Shipping API is easy to integrate with your eCommerce platform or Warehouse Management System. We have direct integrations with the most popular industry platforms such as Shopify, Magento, Netsuite, Brightpearl, eBay, Peoplevox, Kooomo, Caliq. ✅ Customer Support - We pride ourselves on our first-class customer support, our dedicated team of real people are always ready to respond quickly with personalised support for our customers. We have the highest industry ratings in SLA, NPS score and CSAT. ✅ Intuitive automation with our Rules Engine - Our rules engine allows you to automate your carrier management with highly flexible and easy to configure settings. Execute carrier changes instantly and intuitively with no need to wait for technical expertise. Automate decision making for optimal carrier selection every time. ✅ Rates Reporting - Painlessly analyse carrier costs to maximise efficiency. Utilise rates data to manage billing reconciliation with carriers. Option to automatically allocate to the most cost effective service. ✅ Permissions - Empower your users and protect your business with our permissions feature. Setting permissions easily grants or restricts access to functions and warehouses. ✅ Post-purchase communications with Scurri Track Plus - Reduce WISMO queries and boost customer loyalty with on-brand communications that drive engagement. The post-purchase phase is the period during which your customers show highest engagement. Scurri’s easy-to-integrate post-purchase communications tool puts you in control of sending own-branded communications.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 31

**User Satisfaction Scores:**

- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)
- **Customer communication:** 10.0/10 (Category avg: 8.8/10)
- **Customer feedback:** 10.0/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 3.3/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Scurri](https://www.g2.com/sellers/scurri)
- **Company Website:** https://www.scurri.com
- **Year Founded:** 2010
- **HQ Location:** Wexford, IE
- **Twitter:** @scurri (3,228 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1008465/ (56 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail
  - **Company Size:** 52% Mid-Market, 42% Small-Business


### 25. [Dispatch Science](https://www.g2.com/products/dispatch-science/reviews)
  Manage, optimize and automate all your deliveries with Dispatch Science. Dispatch Science manages, optimizes and automates all the steps a delivery business needs to get the job done. It supports order-booking, CRM via a self-serve customer web portal, a powerful rating engine, route planning and optimization, manual and automated dispatching, real-time tracking and ETA notifications, returns management, photo proof of delivery, barcode scanning, billing, and driver management with a complete iOS/Android mobile driver app. Our API extends automations to 3rd party applications like accounting, eCommerce and other 3rd party logistics platforms. Our solution is used in all industries where deliveries are needed, such as: -Courier and parcel delivery services -eCommerce and retail last mile distribution -Manufacturing distribution -3PL's -Restaurant, food, and beverage distribution -Hospital, medical, and pharmaceutical deliveries


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Customer communication:** 9.6/10 (Category avg: 8.8/10)
- **Customer feedback:** 9.6/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.1/10)


**Seller Details:**

- **Seller:** [Arthur Axelrad](https://www.g2.com/sellers/arthur-axelrad)
- **Year Founded:** 2011
- **HQ Location:** Montreal, QC
- **Twitter:** @DispatchScience (34 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/11064504 (32 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 58% Small-Business, 25% Mid-Market




## Parent Category

[Supply Chain & Logistics Software](https://www.g2.com/categories/supply-chain-logistics)



## Related Categories

- [Fleet Management Software](https://www.g2.com/categories/fleet-management)
- [Route Planning Software](https://www.g2.com/categories/route-planning-software)
- [Fleet Tracking Software](https://www.g2.com/categories/fleet-tracking)



---

## Buyer Guide

### What You Should Know About Last Mile Delivery Software

### What is Last Mile Delivery Software?

Last mile delivery software allows businesses to manage deliveries in the last leg of supply chain operations—delivering packages from distribution centers to customers’ doorsteps. This phase of the delivery process is generally the longest and most difficult to manage since it usually involves multiple stops along the way. While the final stage of delivery may be challenging for businesses to navigate, it hasn’t stopped customers from demanding quick and seamless service. Nowadays, consumers expect options like free two-day or, in some cases, same-day delivery. To stay competitive, retailers must find ways to make deliveries more efficient. This is where last mile delivery platforms come into play.

Last mile delivery software provides businesses with all the tools necessary to complete deliveries while minimizing costs. This tool includes route planning to optimize couriers’ routes and automatic dispatching for reduced service time and labor costs. It also offers functionalities such as package tracking and selecting ideal delivery times to prioritize customer needs and offer them insight into the location of their packages. It is more important than ever for businesses to provide real-time visibility into operations due to social media becoming an outlet for customers to air grievances, which can harm a company’s reputation and turn away new customers looking for peer recommendations. Finally, last mile logistics tools can allow for contactless delivery, where proof of delivery is sent to customers through a photo of the product after it is dropped off.

### What are the Common Features of Last Mile Delivery Software?

All features that come prepackaged in a last mile delivery system aim to decrease costs, optimize labor, and shorten delivery times. The higher customer expectations are, the more efficient a retailer needs to be in completing deliveries. The below features of last mile logistics tools help accomplish this.

**Route planning:** This feature eliminates the time-consuming process of manually planning travel and instead uses machine learning to find efficient routes that minimize gas usage, distance traveled, and estimated time of arrival  (ETA) for deliveries. This helps to reduce labor and fuel expenditures.

**Automatic dispatching:** Last mile delivery software allows new orders to be instantly added to the ideal driver’s queue based on the route their other packages will be traveling. This feature ensures efficient distribution of labor and shorter wait times for customers to receive their orders.

**Smart tracking and delivery windows:** These features track customers’  packages and allow them to select an ideal time for the item to arrive. Real-time visibility into delivery is vital for logistics companies because unsatisfied customers sometimes write scathing reviews on social media, which can repel prospective customers looking for peer recommendations. Delivery windows also give more power to the customer.

**Proof of delivery:** Last mile logistics tools facilitate contactless delivery that confirms proof of drop off with a photo. This feature protects companies against unfounded customer complaints while conveniently notifying recipients of their package’s arrival.

**Performance metrics:** The ability to track metrics such as on-time delivery, service rates, and distance traveled are central to this software. One can also segment the data based on the time of the week, individual drivers, or teams to assess performance based on different dimensions.

**Customer feedback:** Customer reviews allow businesses to assess driver performance and gauge consumer satisfaction. Last mile delivery software allows customers to rate their service on an e-commerce platform. This functionality helps retailers improve operations and provide constructive feedback to workers.

**Mobile and external integration:** Drivers can manage their deliveries via mobile integrations while on the road. In addition, customers are able to track their deliveries and leave feedback in mobile apps. Some last mile delivery software may even integrate with transportation management systems or ERP tools.

### What are the Benefits of Last Mile Delivery Software?

**Faster delivery time:** Route planning and automatic dispatch allow couriers to quickly add a package to their route while optimizing their travel to speed up ETAs. When a parcel is delivered quicker, this means happier customers, brand loyalty, and a strong corporate reputation. 

**Better customer experience:** Tangential to delivery times is improved customer satisfaction. When packages arrive quickly and when promised, customers feel satisfied and are more likely to convert to repeat purchasers. In addition, allowing customers to select package arrival windows gives them power and control over a process that can be frustrating without proper visibility. Centering the customer in the last mile delivery process means better customer service. 

**Improved delivery operations and lower costs:** Machine learning, automation, and fleet analytics used in last mile delivery software also smooth out operations by queuing up orders, dispatching workers, and reducing fuel usage through route optimization. Because more efficient and less expensive operations are the ultimate goal of any strategic supply chain, last mile logistics platforms are vital for any business that uses e-commerce and ships goods to consumers’ houses.

### Who Uses Last Mile Delivery Software?

Last mile delivery solutions are generally used by any company that sells and delivers products to a customer’s doorstep. Since many brick-and-mortar stores have online shopping platforms, this software can be used by virtually any business that sells a physical product or delivers food and beverages.

**Food and beverage delivery businesses** : An increasing number of grocery stores and restaurants are offering on-demand delivery of food and beverages. For food that qualifies as perishable goods, they must be delivered as quickly as possible. Last mile delivery software helps make food deliveries more efficient through automatic group dispatching. This allows businesses to quickly group deliveries together by location, so drivers are able to cover multiple deliveries in one location. In addition, last mile logistics software keeps customers informed about when their order is arriving by providing a tracking feature as well as notifications of any delays or food adjustments.

**E-commerce businesses** : Retailers that sell goods online can take advantage of all of the features that last mile delivery software has to offer. Nowadays, e-commerce businesses are expected to deliver goods promptly to prevent customers from moving to competitors that have fast delivery times. This software helps businesses by offering features for faster route planning, fleet management, and prioritized schedules for deliveries that need to be delivered quickly. From the customer side, they appreciate features such as live driver tracking, ETAs on package arrival, and driver communication options. 

**Pharmaceuticals:** Companies that ship pharmaceuticals to customer doorsteps must have highly efficient supply chains that comply with legal regulations surrounding the transportation of controlled substances and protected patient information. Last mile delivery tools help consumers plan for when their medications arrive so as to prevent theft, and the software also provides vendors visibility into the final leg of transporting sensitive goods.

#### Software Related to Last Mile Delivery Software

Related solutions that can be used together with last mile delivery software include:

[Fleet tracking software](https://www.g2.com/categories/fleet-tracking) **:** This software uses GPS technology to monitor activity, vehicles, and drivers while en route. Fleet track systems collect real-time data on driver performance and update ETAs for packages, much like last mile delivery tools. A key difference is this tool enables in-app communication between drivers and managers, whereas last mile tracking solutions include customers in the interaction with drivers. Fleet tracking is also mainly suited to assess driver performance and analyze operation costs.

[Fleet management software](https://www.g2.com/categories/fleet-management) **:** Route planning, dispatching, cost analysis, and vehicle or driver tracking are core features of fleet management tools, which makes them similar to last mile logistics systems. However, fleet management isn’t limited to the last mile of parcel delivery and can be used more generally for the transportation of goods in company vehicles.

### Challenges with Last Mile Delivery Software

Automation in the supply chain helps a business's bottom line, but that does not mean integrating software into operations is a pain-free process. Change management is sometimes necessary to ensure culture shifts toward industrialization, and getting company-wide buy-in to a tool is crucial to achieving ROI.

Last mile delivery software has the following challenges.

**Shifting cultures toward automation:** The supply chain is one of the industries most notorious for resisting progress. Despite the enormous benefit supply chains gain from automation, innovation usually happens through select forward-thinking companies or operations becoming so inefficient that there is no other option. With many companies falling into the latter category, integrating last mile logistics systems requires growing pains and change management.

**Requires total buy-in and training:** An extension of culture shifts toward innovation is the need for cross-company buy-in to ensure a business can attain ROI with its new last mile delivery software. Multiple stakeholders use this software, such as couriers and warehouse managers, so there must be ample training to ensure the product is used correctly to increase efficiency, cut costs, shorten ETAs, and make customers happy. Without swift and total acceptance of the product and willingness to master using it, a company may not receive the full benefits of software that manages the last mile logistics process.

**Insufficient customer engagement:** Not all last mile delivery tools are created equal when it comes to engaging customers. Although certain platforms have fully built-out chat, survey, and customer notification features, not all do. Thus, it’s crucial to invest in software that has robust customer service features to ensure a business gets the maximum ROI for automating the final leg of the logistics process.

### How to Buy Last Mile Delivery Software

#### Requirements Gathering (RFI/RFP) for Last Mile Delivery Software

The first step of the purchasing process is aligning with internal teams on the most important components they need from the last mile delivery system. Once the key requirements are identified, long and shortlists are created to select the best software for one’s company.

#### Compare Last Mile Delivery Software Products

**Create a long list**

User experience and user-friendliness are important criteria to consider when forming a long list. Also, not all delivery management tools have robust customer engagement features, so note which products have built-out surveys, feedback systems, and live chatting with customers. Perhaps the most crucial thing to look for with a long list is the ease of integration with one’s existing tech stack. 

**Create a short list**

A shortlist can be created based on more unique criteria, such as the industry for which a product is designed. For example, some software is specifically designed for pharmaceutical delivery that takes into account additional regulatory requirements surrounding patient privacy and the distribution of controlled substances. 

**Conduct demos**

The next step is to have last mile delivery software vendors demonstrate the products on the shortlist to buyers. Buyers must have questions ready to check that the product meets core business requirements. 

#### Selection of Last Mile Delivery Software

**Choose a selection team**

The selection team should include C-suite leadership from management, finance, logistics, and IT. CEOs offer direction to ensure the product makes sense with the company’s vision, CFOs can speak to the financial feasibility of the software’s implementation, logistics leaders can ask pointed questions about the tool’s functioning in day-to-day operations, and IT ensures it neatly fits with existing tech stacks.

**Negotiation**

Buyers must make sure to get an array of quotes that delineate how much the contract will cost and for how long it lasts. It is important to know that a vendor will bring its best salespeople to get the largest possible quote for their company, so buyers must be prepared to walk away if the contract does not meet your expectations.

**Final decision**

Logistics executives should be the final decision makers since they understand the nuances of last mile delivery and know in detail the unmet needs surrounding supply chain management. However, IT leaders must act as a check during the process to verify that the software can integrate into existing tech stacks.