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Best Knowledge Base Software for for Small Business - Page 3

Marina Schlosser
MS
Researched and written by Marina Schlosser

Products classified in the overall Knowledge Base category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Knowledge Base to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Knowledge Base category.

In addition to qualifying for inclusion in the Knowledge Base Software category, to qualify for inclusion in the Small Business Knowledge Base Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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38 Listings in Small Business Knowledge Base Available

Entry Level Price:free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Online Portals for Group Collaboration & Knowledge Sharing

    Users
    • Graduate Teaching Assistant
    Industries
    • Higher Education
    • Education Management
    Market Segment
    • 42% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Wiki features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Quality of Support
    Average: 8.8
    0.0
    No information available
    7.6
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,039 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Online Portals for Group Collaboration & Knowledge Sharing

Users
  • Graduate Teaching Assistant
Industries
  • Higher Education
  • Education Management
Market Segment
  • 42% Enterprise
  • 39% Mid-Market
Zoho Wiki features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
7.9
Quality of Support
Average: 8.8
0.0
No information available
7.6
Ease of Use
Average: 8.8
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,039 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Phone
+1 (888) 900-9646
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Craft is collaborative workspace where your whole team can come together to take notes, create docs, manage work and ideate together. Craft's Daily Notes offers a paradigm shift in team collaboratio

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 82% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Craft Docs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Features
    8
    User Interface
    8
    Easy Creation
    7
    Document Management
    6
    Cons
    Missing Features
    6
    Limited Customization
    5
    Limited Templates
    5
    Template Issues
    4
    Limited Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Craft Docs features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Quality of Support
    Average: 8.8
    6.9
    Other Integrations
    Average: 8.3
    9.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Budapest, Hungary
    Twitter
    @craftdocsapp
    30,409 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    45 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Craft is collaborative workspace where your whole team can come together to take notes, create docs, manage work and ideate together. Craft's Daily Notes offers a paradigm shift in team collaboratio

Users
No information available
Industries
No information available
Market Segment
  • 82% Small-Business
  • 14% Mid-Market
Craft Docs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Features
8
User Interface
8
Easy Creation
7
Document Management
6
Cons
Missing Features
6
Limited Customization
5
Limited Templates
5
Template Issues
4
Limited Features
3
Craft Docs features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.3
Quality of Support
Average: 8.8
6.9
Other Integrations
Average: 8.3
9.3
Ease of Use
Average: 8.8
Seller Details
Year Founded
2019
HQ Location
Budapest, Hungary
Twitter
@craftdocsapp
30,409 Twitter followers
LinkedIn® Page
www.linkedin.com
45 employees on LinkedIn®

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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bloomfire is a leader in AI-driven knowledge management, offering a purpose-built knowledge management platform designed to revolutionize how teams access, manage, and collaborate on information. The

    Users
    • Account Manager
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Bloomfire Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Centralization
    13
    Intuitive
    13
    Efficiency
    12
    Search Functionality
    12
    Cons
    Inefficient Search Functionality
    7
    Search Functionality Issues
    7
    Inefficient Search
    6
    Search Limitations
    5
    Formatting Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Bloomfire features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Quality of Support
    Average: 8.8
    8.1
    Other Integrations
    Average: 8.3
    9.1
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Bloomfire
    Company Website
    Year Founded
    2010
    HQ Location
    Austin, TX
    Twitter
    @Bloomfire
    6,546 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bloomfire is a leader in AI-driven knowledge management, offering a purpose-built knowledge management platform designed to revolutionize how teams access, manage, and collaborate on information. The

Users
  • Account Manager
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 33% Enterprise
Bloomfire Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Centralization
13
Intuitive
13
Efficiency
12
Search Functionality
12
Cons
Inefficient Search Functionality
7
Search Functionality Issues
7
Inefficient Search
6
Search Limitations
5
Formatting Issues
4
Bloomfire features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.1
Quality of Support
Average: 8.8
8.1
Other Integrations
Average: 8.3
9.1
Ease of Use
Average: 8.8
Seller Details
Seller
Bloomfire
Company Website
Year Founded
2010
HQ Location
Austin, TX
Twitter
@Bloomfire
6,546 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FuseBase (formerly Nimbus) is an AI-powered, all-in-one client collaboration tool designed to help professional services streamline workflow and deliver outstanding customer experiences with client po

    Users
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 82% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • FuseBase (formerly Nimbus) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Organization
    21
    Team Collaboration
    20
    Centralization
    18
    Client Management
    18
    Cons
    Software Bugs
    4
    Learning Curve
    3
    Missing Features
    3
    Performance Issues
    3
    Slow Loading
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FuseBase (formerly Nimbus) features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Quality of Support
    Average: 8.8
    9.6
    Other Integrations
    Average: 8.3
    9.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2014
    HQ Location
    Cleveland, ohio
    Twitter
    @nimbuswebinc
    2,978 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    46 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FuseBase (formerly Nimbus) is an AI-powered, all-in-one client collaboration tool designed to help professional services streamline workflow and deliver outstanding customer experiences with client po

Users
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 82% Small-Business
  • 15% Mid-Market
FuseBase (formerly Nimbus) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Organization
21
Team Collaboration
20
Centralization
18
Client Management
18
Cons
Software Bugs
4
Learning Curve
3
Missing Features
3
Performance Issues
3
Slow Loading
3
FuseBase (formerly Nimbus) features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.4
Quality of Support
Average: 8.8
9.6
Other Integrations
Average: 8.3
9.5
Ease of Use
Average: 8.8
Seller Details
Year Founded
2014
HQ Location
Cleveland, ohio
Twitter
@nimbuswebinc
2,978 Twitter followers
LinkedIn® Page
www.linkedin.com
46 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Archbee: Your All-in-One Documentation Platform Archbee is a complete documentation platform designed to help teams and customers quickly find the information they need. Whether it's developer guid

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 94% Small-Business
    • 5% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Archbee features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Quality of Support
    Average: 8.8
    0.0
    No information available
    9.4
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Archbee
    Year Founded
    2019
    HQ Location
    N/A
    Twitter
    @AiurLabs
    7 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Archbee: Your All-in-One Documentation Platform Archbee is a complete documentation platform designed to help teams and customers quickly find the information they need. Whether it's developer guid

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 94% Small-Business
  • 5% Mid-Market
Archbee features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.1
Quality of Support
Average: 8.8
0.0
No information available
9.4
Ease of Use
Average: 8.8
Seller Details
Seller
Archbee
Year Founded
2019
HQ Location
N/A
Twitter
@AiurLabs
7 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qatalog is an AI-powered platform that lets you access, control, and share trusted information across your organization. Ask Qatalog nuanced questions in plain language, and receive intelligent and in

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qatalog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Centralization
    5
    Team Collaboration
    4
    All-in-one
    3
    Customization
    3
    Cons
    Missing Features
    4
    Difficult Navigation
    3
    Limitations
    3
    Limited Features
    3
    Mobile Incompatibility
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qatalog features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Quality of Support
    Average: 8.8
    8.9
    Other Integrations
    Average: 8.3
    8.3
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qatalog
    Year Founded
    2019
    HQ Location
    London, England
    Twitter
    @qatalog
    5,555 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qatalog is an AI-powered platform that lets you access, control, and share trusted information across your organization. Ask Qatalog nuanced questions in plain language, and receive intelligent and in

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 8% Mid-Market
Qatalog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Centralization
5
Team Collaboration
4
All-in-one
3
Customization
3
Cons
Missing Features
4
Difficult Navigation
3
Limitations
3
Limited Features
3
Mobile Incompatibility
3
Qatalog features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.6
Quality of Support
Average: 8.8
8.9
Other Integrations
Average: 8.3
8.3
Ease of Use
Average: 8.8
Seller Details
Seller
Qatalog
Year Founded
2019
HQ Location
London, England
Twitter
@qatalog
5,555 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The most authentic knowledge management platform for software developers: fast and interactive like a chat but persistent and organized like a wiki. Import from your favorite tools and enjoy the best

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 87% Small-Business
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Deckard features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Quality of Support
    Average: 8.8
    0.0
    No information available
    7.7
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Berlin, de
    Twitter
    @deckard_ai
    100 Twitter followers
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

The most authentic knowledge management platform for software developers: fast and interactive like a chat but persistent and organized like a wiki. Import from your favorite tools and enjoy the best

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 87% Small-Business
  • 13% Mid-Market
Deckard features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.4
Quality of Support
Average: 8.8
0.0
No information available
7.7
Ease of Use
Average: 8.8
Seller Details
HQ Location
Berlin, de
Twitter
@deckard_ai
100 Twitter followers
LinkedIn® Page
www.linkedin.com
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Docwriter is a markdown language-based tool for creating easy-to-use online Documentation or Knowledge Base for your Project or Product. It is specially designed for business analysis and custom softw

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 54% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Docwriter.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Easy Setup
    5
    Features
    5
    Helpful
    5
    Intuitive
    4
    Cons
    Learning Curve
    6
    Limited Features
    2
    Missing Features
    2
    Overwhelming
    2
    Poor Interface Design
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Docwriter.io features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Quality of Support
    Average: 8.8
    7.9
    Other Integrations
    Average: 8.3
    8.5
    Ease of Use
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Riga, LV
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Docwriter is a markdown language-based tool for creating easy-to-use online Documentation or Knowledge Base for your Project or Product. It is specially designed for business analysis and custom softw

Users
No information available
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 54% Small-Business
  • 42% Mid-Market
Docwriter.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Easy Setup
5
Features
5
Helpful
5
Intuitive
4
Cons
Learning Curve
6
Limited Features
2
Missing Features
2
Overwhelming
2
Poor Interface Design
2
Docwriter.io features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.5
Quality of Support
Average: 8.8
7.9
Other Integrations
Average: 8.3
8.5
Ease of Use
Average: 8.8
Seller Details
HQ Location
Riga, LV
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®