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Best HR Service Delivery Software for for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall HR Service Delivery category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business HR Service Delivery to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business HR Service Delivery category.

In addition to qualifying for inclusion in the HR Service Delivery Software category, to qualify for inclusion in the Small Business HR Service Delivery Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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4 Listings in Small Business HR Service Delivery Available

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    G2 Score
Paycom
By Paycom
(1,268)4.3 out of 5
Optimized for quick response
1st Easiest To Use in HR Service Delivery software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct ac

    Users
    • Human Resources Manager
    • HR Manager
    Industries
    • Non-Profit Organization Management
    • Hospital & Health Care
    Market Segment
    • 74% Mid-Market
    • 17% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Paycom is a comprehensive HR and Payroll system that integrates various functions into a single platform, including Talent Acquisition, Expense Tracking, Compliance, Reporting, and more.
    • Users like the user-friendly design, the abundance of features, and the excellent customer support, which has been instrumental in resolving issues promptly and ensuring smooth operation.
    • Reviewers noted some issues with the system, such as lack of flexibility with company-specific nuances, difficulty in getting customized reports built, and the system making changes that affect their data without their knowledge.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Paycom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    203
    Customer Support
    140
    Helpful
    124
    Payroll Management
    95
    Simple
    83
    Cons
    Learning Curve
    53
    Poor Customer Support
    50
    Payroll Issues
    41
    Limited Customization
    39
    Missing Features
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Paycom features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Customization
    Average: 8.8
    8.1
    Ticketing Platform
    Average: 8.5
    9.4
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Paycom
    Company Website
    Year Founded
    1998
    HQ Location
    Oklahoma City, OK
    Twitter
    @Paycom
    34,318 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,254 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct ac

Users
  • Human Resources Manager
  • HR Manager
Industries
  • Non-Profit Organization Management
  • Hospital & Health Care
Market Segment
  • 74% Mid-Market
  • 17% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Paycom is a comprehensive HR and Payroll system that integrates various functions into a single platform, including Talent Acquisition, Expense Tracking, Compliance, Reporting, and more.
  • Users like the user-friendly design, the abundance of features, and the excellent customer support, which has been instrumental in resolving issues promptly and ensuring smooth operation.
  • Reviewers noted some issues with the system, such as lack of flexibility with company-specific nuances, difficulty in getting customized reports built, and the system making changes that affect their data without their knowledge.
Paycom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
203
Customer Support
140
Helpful
124
Payroll Management
95
Simple
83
Cons
Learning Curve
53
Poor Customer Support
50
Payroll Issues
41
Limited Customization
39
Missing Features
38
Paycom features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
9.2
Customization
Average: 8.8
8.1
Ticketing Platform
Average: 8.5
9.4
Knowledge Management
Average: 8.7
Seller Details
Seller
Paycom
Company Website
Year Founded
1998
HQ Location
Oklahoma City, OK
Twitter
@Paycom
34,318 Twitter followers
LinkedIn® Page
www.linkedin.com
7,254 employees on LinkedIn®
Get a quote
Personio
By Personio
(644)4.4 out of 5
Optimized for quick response
2nd Easiest To Use in HR Service Delivery software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Personio is the all-in-one HR software that helps unlock the power of your people by enabling you to manage each stage of the employee lifecycle. Our software streamlines how you recruit, onboard, man

    Users
    • HR-Manager
    • HR Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Personio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    242
    Intuitive
    139
    Features
    123
    Helpful
    115
    User Interface
    107
    Cons
    Missing Features
    71
    Limited Customization
    57
    Limited Features
    48
    Access Limitations
    42
    Technical Issues
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Personio features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Customization
    Average: 8.8
    7.2
    Ticketing Platform
    Average: 8.5
    8.1
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Personio
    Company Website
    Year Founded
    2015
    HQ Location
    München, Bayern
    Twitter
    @PersonioHR
    2,680 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,146 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Personio is the all-in-one HR software that helps unlock the power of your people by enabling you to manage each stage of the employee lifecycle. Our software streamlines how you recruit, onboard, man

Users
  • HR-Manager
  • HR Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 27% Small-Business
Personio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
242
Intuitive
139
Features
123
Helpful
115
User Interface
107
Cons
Missing Features
71
Limited Customization
57
Limited Features
48
Access Limitations
42
Technical Issues
38
Personio features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.2
Customization
Average: 8.8
7.2
Ticketing Platform
Average: 8.5
8.1
Knowledge Management
Average: 8.7
Seller Details
Seller
Personio
Company Website
Year Founded
2015
HQ Location
München, Bayern
Twitter
@PersonioHR
2,680 Twitter followers
LinkedIn® Page
www.linkedin.com
2,146 employees on LinkedIn®

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Superworks
By SUPERWORKS
(137)4.8 out of 5
4th Easiest To Use in HR Service Delivery software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workp

    Users
    • Human Resources Executive
    • Human Resources Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 45% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Superworks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    74
    Features
    42
    Helpful
    41
    Comprehensive Features
    35
    Time-saving
    35
    Cons
    Slow Loading
    16
    Chat Issues
    9
    Performance Issues
    9
    Slow Performance
    9
    Chat Application Performance
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Superworks features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Customization
    Average: 8.8
    9.6
    Ticketing Platform
    Average: 8.5
    9.6
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SUPERWORKS
    Year Founded
    2020
    HQ Location
    Surat, IN
    LinkedIn® Page
    www.linkedin.com
    69 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workp

Users
  • Human Resources Executive
  • Human Resources Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 45% Small-Business
Superworks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
74
Features
42
Helpful
41
Comprehensive Features
35
Time-saving
35
Cons
Slow Loading
16
Chat Issues
9
Performance Issues
9
Slow Performance
9
Chat Application Performance
8
Superworks features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Customization
Average: 8.8
9.6
Ticketing Platform
Average: 8.5
9.6
Knowledge Management
Average: 8.7
Seller Details
Seller
SUPERWORKS
Year Founded
2020
HQ Location
Surat, IN
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®
Read Superworks Reviews
Siit
By Siit
(25)5.0 out of 5
5th Easiest To Use in HR Service Delivery software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Siit provides the power to HR & IT teams to build meaningful and lasting relationships with their employees. By providing the first dedicated internal help desk, it is now possible to deliver gre

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Siit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Integrations
    11
    Efficiency
    10
    Customer Support
    8
    Features
    7
    Cons
    Inadequate Reporting
    2
    Inadequate Reporting Features
    2
    Integration Issues
    2
    Onboarding Issues
    2
    Connectivity Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Siit features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.9
    Customization
    Average: 8.8
    10.0
    Ticketing Platform
    Average: 8.5
    9.9
    Knowledge Management
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Siit
    Year Founded
    1976
    HQ Location
    Paris, FR
    Twitter
    @siitapp
    22 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Siit provides the power to HR & IT teams to build meaningful and lasting relationships with their employees. By providing the first dedicated internal help desk, it is now possible to deliver gre

Users
No information available
Industries
  • Computer Software
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
Siit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Integrations
11
Efficiency
10
Customer Support
8
Features
7
Cons
Inadequate Reporting
2
Inadequate Reporting Features
2
Integration Issues
2
Onboarding Issues
2
Connectivity Issues
1
Siit features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.9
Customization
Average: 8.8
10.0
Ticketing Platform
Average: 8.5
9.9
Knowledge Management
Average: 8.7
Seller Details
Seller
Siit
Year Founded
1976
HQ Location
Paris, FR
Twitter
@siitapp
22 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Read Siit Reviews
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Market Segments
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Small Business
Mid Market
Enterprise
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4 Listings in Small Business HR Service Delivery Available

  • Sort By:
    G2 Score