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Best Enterprise HR Case Management Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall HR Case Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business HR Case Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business HR Case Management category.

In addition to qualifying for inclusion in the HR Case Management Software category, to qualify for inclusion in the Enterprise Business HR Case Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Enterprise HR Case Management Software Available

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    G2 Score
HR Acuity
By HR Acuity
(143)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HR Acuity is a specialized software solution designed to assist organizations in managing employee relations case management and investigations. This comprehensive platform streamlines the process fro

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 79% Enterprise
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HR Acuity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    48
    HR Management
    28
    Reporting
    28
    Helpful
    20
    Features
    18
    Cons
    Improvement Needed
    13
    Data Management Issues
    10
    Limited Features
    10
    Missing Features
    10
    Complexity
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HR Acuity features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.8
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.5
    Ease of Setup
    Average: 8.8
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HR Acuity
    Company Website
    Year Founded
    2006
    HQ Location
    Florham Park, NJ
    Twitter
    @hracuity
    2,244 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    169 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HR Acuity is a specialized software solution designed to assist organizations in managing employee relations case management and investigations. This comprehensive platform streamlines the process fro

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 79% Enterprise
  • 13% Mid-Market
HR Acuity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
48
HR Management
28
Reporting
28
Helpful
20
Features
18
Cons
Improvement Needed
13
Data Management Issues
10
Limited Features
10
Missing Features
10
Complexity
9
HR Acuity features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.8
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.5
Ease of Setup
Average: 8.8
8.8
Ease of Use
Average: 9.0
Seller Details
Seller
HR Acuity
Company Website
Year Founded
2006
HQ Location
Florham Park, NJ
Twitter
@hracuity
2,244 Twitter followers
LinkedIn® Page
www.linkedin.com
169 employees on LinkedIn®
Get a quote
ServiceNow HR Service Delivery
By ServiceNow
(58)4.1 out of 5
9th Easiest To Use in HR Case Management software
View top Consulting Services for ServiceNow HR Service Delivery
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow HR Service Delivery is an integrated suite of applications designed to create a consumer, like service experience, while increasing HR productivity. Whether it's a simple request for inform

    Users
    No information available
    Industries
    • Information Technology and Services
    • Human Resources
    Market Segment
    • 60% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow HR Service Delivery Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Experience
    2
    Helpful
    2
    User Interface
    2
    Communication
    1
    Cons
    Complexity
    1
    Complex Setup
    1
    Difficult Setup
    1
    Difficulty
    1
    Downtime Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow HR Service Delivery features and usability ratings that predict user satisfaction
    8.6
    Ease of Admin
    Average: 8.8
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Ease of Setup
    Average: 8.8
    8.1
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    50,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,567 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow HR Service Delivery is an integrated suite of applications designed to create a consumer, like service experience, while increasing HR productivity. Whether it's a simple request for inform

Users
No information available
Industries
  • Information Technology and Services
  • Human Resources
Market Segment
  • 60% Enterprise
  • 22% Mid-Market
ServiceNow HR Service Delivery Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Experience
2
Helpful
2
User Interface
2
Communication
1
Cons
Complexity
1
Complex Setup
1
Difficult Setup
1
Difficulty
1
Downtime Issues
1
ServiceNow HR Service Delivery features and usability ratings that predict user satisfaction
8.6
Ease of Admin
Average: 8.8
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.4
Ease of Setup
Average: 8.8
8.1
Ease of Use
Average: 9.0
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
50,962 Twitter followers
LinkedIn® Page
www.linkedin.com
29,567 employees on LinkedIn®
Get a quote

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Dovetail HR
By Dovetail
(35)4.5 out of 5
4th Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytic

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Human Resources
    Market Segment
    • 86% Enterprise
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dovetail HR Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    4
    Ease of Use
    3
    Easy Implementation
    2
    HR Management
    2
    Implementation Ease
    2
    Cons
    Improvement Needed
    1
    Navigation Issues
    1
    Outdated Design
    1
    Poor Interface
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dovetail HR features and usability ratings that predict user satisfaction
    8.5
    Ease of Admin
    Average: 8.8
    9.8
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Ease of Setup
    Average: 8.8
    8.8
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dovetail
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Dovetail
    1,506 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytic

Users
No information available
Industries
  • Hospital & Health Care
  • Human Resources
Market Segment
  • 86% Enterprise
  • 9% Mid-Market
Dovetail HR Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
4
Ease of Use
3
Easy Implementation
2
HR Management
2
Implementation Ease
2
Cons
Improvement Needed
1
Navigation Issues
1
Outdated Design
1
Poor Interface
1
Dovetail HR features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.8
9.8
Has the product been a good partner in doing business?
Average: 8.8
8.4
Ease of Setup
Average: 8.8
8.8
Ease of Use
Average: 9.0
Seller Details
Seller
Dovetail
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Dovetail
1,506 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Read Dovetail HR Reviews
Applaud
By Applaud
(23)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    One place for all your HR services. Made for HR, loved by employees. Applaud surfaces your HR tools, content and tasks in one place for a beautifully intuitive self-service experience, powered by n

    Users
    No information available
    Industries
    • Consulting
    Market Segment
    • 91% Enterprise
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Applaud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Customer Support
    13
    Features
    11
    HR Management
    10
    Intuitive
    10
    Cons
    Learning Curve
    5
    Learning Difficulty
    5
    Integration Issues
    3
    Slow Loading
    3
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Applaud features and usability ratings that predict user satisfaction
    5.0
    Ease of Admin
    Average: 8.8
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Ease of Setup
    Average: 8.8
    9.4
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Applaud
    Year Founded
    2008
    HQ Location
    Worthing, GB
    LinkedIn® Page
    www.linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

One place for all your HR services. Made for HR, loved by employees. Applaud surfaces your HR tools, content and tasks in one place for a beautifully intuitive self-service experience, powered by n

Users
No information available
Industries
  • Consulting
Market Segment
  • 91% Enterprise
  • 9% Mid-Market
Applaud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Customer Support
13
Features
11
HR Management
10
Intuitive
10
Cons
Learning Curve
5
Learning Difficulty
5
Integration Issues
3
Slow Loading
3
Limited Features
2
Applaud features and usability ratings that predict user satisfaction
5.0
Ease of Admin
Average: 8.8
8.3
Has the product been a good partner in doing business?
Average: 8.8
9.2
Ease of Setup
Average: 8.8
9.4
Ease of Use
Average: 9.0
Seller Details
Seller
Applaud
Year Founded
2008
HQ Location
Worthing, GB
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®
Case IQ
By Case IQ
(65)4.6 out of 5
Optimized for quick response
6th Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reduce the time, cost and risk associated with investigating and resolving workplace incidents. Case IQ is a powerful investigative case management platform that helps improve investigation effici

    Users
    No information available
    Industries
    • Banking
    • Education Management
    Market Segment
    • 57% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Case IQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    15
    Case Management
    7
    Customer Support
    7
    Customization
    6
    Helpful
    6
    Cons
    Slow Loading
    5
    Slow Upload
    5
    Learning Curve
    4
    Slow Performance
    4
    Difficult Learning
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Case IQ features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.8
    9.4
    Has the product been a good partner in doing business?
    Average: 8.8
    7.6
    Ease of Setup
    Average: 8.8
    8.9
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Case IQ
    Company Website
    Year Founded
    1999
    HQ Location
    Ottawa, CA
    LinkedIn® Page
    www.linkedin.com
    201 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reduce the time, cost and risk associated with investigating and resolving workplace incidents. Case IQ is a powerful investigative case management platform that helps improve investigation effici

Users
No information available
Industries
  • Banking
  • Education Management
Market Segment
  • 57% Enterprise
  • 23% Mid-Market
Case IQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
15
Case Management
7
Customer Support
7
Customization
6
Helpful
6
Cons
Slow Loading
5
Slow Upload
5
Learning Curve
4
Slow Performance
4
Difficult Learning
3
Case IQ features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.8
9.4
Has the product been a good partner in doing business?
Average: 8.8
7.6
Ease of Setup
Average: 8.8
8.9
Ease of Use
Average: 9.0
Seller Details
Seller
Case IQ
Company Website
Year Founded
1999
HQ Location
Ottawa, CA
LinkedIn® Page
www.linkedin.com
201 employees on LinkedIn®
Get a quote
PMG Platform
By PMG
(84)4.5 out of 5
7th Easiest To Use in HR Case Management software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations wit

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 75% Enterprise
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PMG Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    7
    Ease of Use
    5
    Customization
    4
    Implementation Ease
    4
    Response Time
    4
    Cons
    Inefficient Search Functionality
    3
    Inefficient Searching
    3
    Poor Search Functionality
    3
    Search Functionality Issues
    3
    Import
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PMG Platform features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 8.8
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.2
    Ease of Setup
    Average: 8.8
    8.6
    Ease of Use
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PMG
    Year Founded
    1997
    HQ Location
    Atlanta, Georgia
    Twitter
    @pmgnetinc
    193 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations wit

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 75% Enterprise
  • 17% Mid-Market
PMG Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
7
Ease of Use
5
Customization
4
Implementation Ease
4
Response Time
4
Cons
Inefficient Search Functionality
3
Inefficient Searching
3
Poor Search Functionality
3
Search Functionality Issues
3
Import
2
PMG Platform features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.8
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.2
Ease of Setup
Average: 8.8
8.6
Ease of Use
Average: 9.0
Seller Details
Seller
PMG
Year Founded
1997
HQ Location
Atlanta, Georgia
Twitter
@pmgnetinc
193 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
Read PMG Platform Reviews
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6 Listings in Enterprise HR Case Management Software Available

  • Sort By:
    G2 Score