Help Desk Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Help Desk Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Help Desk Software Articles
Top 11 Free Help Desk Software for Small Businesses in 2024
What Is Automated Customer Service? (+ 4 Ways to Implement It)
Service Desk vs Help Desk: How to Tell Them Apart
Help Desk Software Glossary Terms
Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits.
Live chat is a website tool that allows customers to chat with the company in real time. Learn more about live chat. its common features, and benefits.
SLA management is the process of ensuring that all the services and procedures of a business align with the service level agreement (SLA). Learn more about why SLA management is essential, the benefits it offers, and which best practices are appropriate for it.
