Best Genesys AppFoundry Marketplace - Page 16

We offer a la carte professional voice talent services; choose what you want from our list of services and don't pay those unnecessary or hidden fees again. We are absolutely flexible with your needs

V-Portal helps enterprises build brand loyalty and increase customer engagement with an easier, more efficient way to manage customer conversations across mobile, web, and social media channels. Our

Wavo is a social media software app to connect WeChat customers with Genesys Engagement Platform. It uses Genesys URS to route customer requests from WeChat to the most appropriate agent. At the same

WFM Buddy allows your workforce to independently access their schedule, provide preferences and handle shift-trading

The WFM RTA (Workforce Management Real-Time Adherence) integration monitors PureCloud for agent presence changes and sends the information to external WFMs.

WorkFlex empowers agents to self-manage schedules anytime, anywhere, improving intraday coverage without adding administrative overhead.

Seamless integration reduces Agent copy/paste between Genesys and Facets and improves caller experience by not having to repeat information provided previously. Screen pop of health insurance records

Screen-pop of mind touch knowledge base information in Genesys Workspace