Customer Identity and Access Management (CIAM) Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Identity and Access Management (CIAM) Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Customer Identity and Access Management (CIAM) Software Articles
What Is CIAM? How It Balances Security and User Experience
Customer experience plays a significant role in acquisition and retention.
by Sagar Joshi
What Is Corporate Governance? (+Why It's Vital to Your Business)
Businesses have their own internal governance system – and I’m going to explain how it works.
by Lauren Pope
Customer Identity and Access Management (CIAM) Software Glossary Terms
Customer Identity and Access Management (CIAM) Software Discussions
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Question on: Descope
What are the top-rated passwordless authentication solutions for large enterprises?Large enterprises require passwordless platforms that scale globally, integrate with existing identity systems, and support phishing-resistant authentication while maintaining strong security controls, compliance, and seamless user experiences.
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Descope is well suited for large enterprises because it delivers passwordless authentication that works across complex environments and global user bases. It supports modern, phishing-resistant login methods such as passkeys and biometrics while augmenting existing authentication systems if required, helping enterprises reduce credential-based attacks and password reset overhead without increased engineering effort.
By aligning passwordless login with the safest MFA methods, Descope helps organizations strengthen security without adding friction for end users.
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Question on: Salesforce Platform
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
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Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .
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Learn how to create new accounts, and update existing leads and contacts.
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Use trailhead within Salesforce to learn some of the basics. I found self learning with Salesforce the best use of time. You can create your own trail on the topics that you want to complete and then it will recommend best next steps. It will depend how you want to improve customer relationship management, is it the process, understanding data driven decisions the list is totally endless, but I would break it down into chunks and answer the following questions:
- What do you want to improve
- What does good look like
It could be as simple as improving a case layout, so you want to look at objects and fields, or it could be about dashboards and reporting
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A beginner should start by learning the overview of Salesforce and its business processes. The first step is to understand the Sales Cloud and Service Cloud, as these are the core components of Salesforce. Once you grasp these, you will have a good understanding of the CRM (Customer Relationship Management) process.
Salesforce also provides a built-in learning platform called Trailhead. You can sign up for a free Trailhead account and explore the basic modules on CRM, Sales Cloud, and Service Cloud.
These modules will guide you through:
1. What Salesforce is and how it works
2. How to create objects, fields, and records
3. The fundamentals of managing sales and service processes
This forms the foundation for moving into more advanced Salesforce features and customizations.
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Below mentioned points might help you as a beginner into Salesforce CRM:
1) Creating objects and fields
2) User permissions
3) Flows
4) Page layouts and Record Pages.
These are good to go as of now, there are lot of things to explore in this.
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Question on: Okta
Is there a way to access your applications on a mobile device?I know the verification for okta gets sent to your mobile phone or apple watch, but how do you actually access your applications?
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There is an Okta Mobile app from which you can access your work applications, but it requires a little extra setup and not all organization use it. Otherwise, simply open your work applications on your mobile device (if they have apps, of course) and select the SSO sign in option to prompt the Okta Verify app to log you in.
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So there is an app called Okta Mobile , that has a mobile web version of the Okta Page .. You can use that :)
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Not that I am aware of. From my knowledge the mobile app is used to verify you are the person signing in online from your desktop computer. It’s send you a notification with a 30 second time limit to check your phone and verify
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Not really. Mobile device is used for multi factor authentication only
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Yes. Install Okta Mobile app on your mobile. Sign in to Okta mobile and setup the account. YOu will prompted to confirm the PIN. And that's it !
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Customer Identity and Access Management (CIAM) Software Reports
Mid-Market Grid® Report for Customer Identity and Access Management (CIAM)
Winter 2026
G2 Report: Grid® Report
Grid® Report for Customer Identity and Access Management (CIAM)
Winter 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Customer Identity and Access Management (CIAM)
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Customer Identity and Access Management (CIAM)
Winter 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Customer Identity and Access Management (CIAM)
Winter 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Customer Identity and Access Management (CIAM)
Fall 2025
G2 Report: Grid® Report
Small-Business Grid® Report for Customer Identity and Access Management (CIAM)
Fall 2025
G2 Report: Grid® Report
Mid-Market Grid® Report for Customer Identity and Access Management (CIAM)
Fall 2025
G2 Report: Grid® Report
Grid® Report for Customer Identity and Access Management (CIAM)
Fall 2025
G2 Report: Grid® Report
Momentum Grid® Report for Customer Identity and Access Management (CIAM)
Fall 2025
G2 Report: Momentum Grid® Report





