Vertex
Vertex is the Decision-to-Defense global indirect tax and compliance company. We help enterprises control indirect tax and compliance with confidence. From tax determination and e-invoicing to reporting, filing and audit defense, we make outcomes easier to prove and improve over time. Our ability to integrate across ERP, e-commerce, marketplace, procurement, CRM, and other financial systems means customers can centralize tax determination and compliance to improve accuracy and consistency for the business. Since 1978, Vertex has specialized in helping businesses navigate one of their most critical responsibilities: indirect tax and compliance. We combine deep domain expertise, trusted tax data, and innovative technology to ensure businesses and communities thrive through trusted transactions.
Average Rating: 4.4/5.0
Total Reviews: 458
How Do G2 Users Rate Vertex?
- Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.7/10)
- Quality of Support: 7.7/10 (Category avg: 8.6/10)
- Ease of Use: 8.1/10 (Category avg: 8.7/10)
- Ease of Admin: 8.4/10 (Category avg: 8.6/10)
Who Is the Company Behind Vertex?
- Seller: Vertex Inc.
- Company Website:
- Year Founded: 1978
- HQ Location: King of Prussia, PA
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Twitter: @vertexinc
4,857 Twitter followers -
LinkedIn® Page: www.linkedin.com
2,487 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Tax Manager
- Top Industries: Retail, Manufacturing
- Company Size: 56% Large, 24% Medium
What Do G2 Reviewers Say About Vertex?
AI-generated summary from verified user reviews
Pros
- Users find Vertex to be super user-friendly, making it easy to train and access for all levels of expertise.
- Users commend the responsive customer support of Vertex, making it easy to implement and user-friendly.
- Users value the easy and quick tax updates from Vertex, which save money and simplify compliance for audits.
- Users find the support associates very helpful, providing easy-to-understand instructions and friendly assistance.
- Users value the accuracy of tax calculations, ensuring precise tax codes and rates readily available for audits.
Cons
- Users feel that improvement is needed in finding materials and updating lookup tables efficiently.
- Users find the interface complex, lacking onboarding and requiring support for essential changes, complicating their experience.
- Users express frustration over poor customer support, with slow resolutions and difficulties reaching appropriate representatives.
- Users experience technical issues with Vertex, including slow updates and performance problems affecting overall functionality.
What Are Recent G2 Reviews of Vertex?
Rating: 5.0/5.0 stars
— Verified User in Financial Services
"Effortless Sales Tax Management with Vertex"
Rating: 5.0/5.0 stars
— Larry T.

