Contact Center Software Resources

Hi Brittany, my name is Kristian and I work as the CX Operations Lead at Curve. We have worked with Cordless for a number of years now, firstly on our IVR, and then our entire telephone system. Cordless have been brilliant collaborators, and have provided us with responsive and insightful support over the years. I'll answer your questions below: Quality of calls: We have always been happy with the quality of the calls made through Cordless. They are clear, well recorded and transcript- generating from the IVR to the calls themselves. What we find exciting: Just the fact that they are an exciting, nimble, and capable team. We have found that the integrations that Cordless have been able to build for us most helpful. We are constantly trying to improve automations, and remove manual steps, and Cordless have helped us to this by improving the IVR, transcriptions, and helping us build helpful integrations with our CRM tool. How is the support: Echoing my sentiment above, the support is brilliant. If you have any issues, Cordless are quick to respond. They have taken feedback seriously, and constantly improve the service. What do we find annoying: I don't think annoying is a word I would use when describing Cordless. We have asked for even more integrations with our QA tool, as this would remove a step in the review process, but as I said before, this is feedback, and will likely be investigated and implemented. I hope this helps. I did try and send this response earlier, but it seems the G2 platform had a bug that prevented my response.

Depends on what Recording Software you have. I.E. NICE you can create perpetual reports that will load that data all into one view for you. Some software does not allow for that kind of customization. A fail safe would be to inquire with you IT/Admin team who runs the systems and request that data.