Best Enterprise Contact Center Software

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 643

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,700+ Authentic Reviews
  • 643+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Genesys Cloud CX, UJET, RingCentral Contact Center, Aircall, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, and Content Guru storm.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=ujet&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=aircall&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=content-guru-storm&segment=enterprise)

Salesforce Service Cloud

Agentforce Service (formerly Salesforce Service Cloud) is a software designed to enable seamless collaboration between AI agents and human service teams across every channel and industry. The software provides omnichannel customer support and proactive service capabilities by leveraging Agentforce and Data Cloud on the Salesforce Platform. It automates low-touch, high-volume customer interactions and reduces the need for human intervention by handing off complex cases only when necessary. Agentforce Service addresses service team productivity and customer satisfaction challenges by embedding AI into the flow of work. The software supports 24/7 cross-channel service, proactive support using product and asset data, and integrations across the Salesforce ecosystem to accelerate growth.

Average Rating: 4.4/5.0

Total Reviews: 8,010

How Do G2 Users Rate Salesforce Service Cloud?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Salesforce Service Cloud?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Who Uses This: Salesforce Administrator, Salesforce Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 37% Large

What Do G2 Reviewers Say About Salesforce Service Cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Salesforce Service Cloud, benefiting from intuitive features and seamless management.
  • Users appreciate the excellent functionality of Salesforce Service Cloud, enhancing case management and customer feedback tracking seamlessly.
  • Users commend the effective case management of Salesforce Service Cloud, enhancing efficiency in handling customer issues and tasks.
  • Users value the efficiency of Salesforce Service Cloud, enhancing case management and streamlining call center operations effortlessly.
  • Users value the ease of customization in Salesforce Service Cloud, enabling effective case management and efficient customer support.
Cons
  • Users find the complexity of setup and usage challenging, particularly for new users unfamiliar with Salesforce.
  • Users find the learning curve steep, as setup and licensing can complicate the initial experience with Salesforce Service Cloud.
  • Users face a steep learning curve with Salesforce Service Cloud, requiring significant time and understanding for effective use.
  • Users find Salesforce Service Cloud expensive, especially with add-on costs making budgeting difficult.
  • Users find the missing features in Salesforce Service Cloud can clutter the interface and complicate configuration.

What Are Recent G2 Reviews of Salesforce Service Cloud?

What Are G2 Users Discussing About Salesforce Service Cloud?

Genesys Cloud CX

Genesys Cloud CX is a software designed to transform customer experience by connecting insights across teams, tools, and interactions across every digital and voice channel. The software provides smart automation, predictive AI routing, real-time dashboards, and omnichannel engagement by leveraging a composable cloud-native platform with hundreds of packaged integrations. It automates customer journey outcomes and reduces resolution time by routing interactions to the right resource at the right moment. Genesys Cloud CX addresses the challenge of disconnected customer conversations by unifying chat, email, text, social media, and voice into a single all-in-one platform. The software supports contact centers of all sizes with rapid deployment, weekly innovation updates, and third-party integrations that extend its capabilities across any channel.

Average Rating: 4.4/5.0

Total Reviews: 1,493

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.4/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Genesys Cloud CX, benefiting from simple setup and effective management of interactions.
  • Users appreciate the robust omnichannel capabilities of Genesys Cloud CX, which enhance customer interaction management and agent efficiency.
  • Users appreciate the reliability of Genesys Cloud CX, enjoying its efficiency in managing customer interactions effectively.
  • Users commend the efficiency of Genesys Cloud CX, enhancing agent productivity with streamlined workflows and automation.
  • Users value the intuitive interface of Genesys Cloud CX, enhancing day-to-day operations and agent efficiency seamlessly.
Cons
  • Users express frustration over limited features, hindering their operational efficiency and impacting essential tasks.
  • Users find the absence of essential features like Shared Line Appearance and sorting options frustrating and limiting.
  • Users find the admin complexity of Genesys Cloud CX challenging, which can hinder user experience and setup efficiency.
  • Users find the inadequate reporting in Genesys Cloud CX limits insights and complicates data analysis.
  • Users find the steep learning curve for Genesys Cloud CX's features can lead to frustrating experiences, especially for newcomers.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

UJET

UJET is a software designed to redefine customer experience through AI-powered contact center innovation with a mobile-first and multimodal approach. The software provides agent empowerment tools, optimized customer journeys, and actionable operational insights by leveraging a cloud-native, CRM-first architecture that prioritizes data security without storing PII. It automates customer interactions across the full journey and reduces friction through AI embedded across every contact center operation. UJET addresses the challenge of fragmented, outdated contact center infrastructure by delivering a scalable, future-proof platform built for the AI-driven world. The software supports mid-market and enterprise businesses in consumer services and telecommunications with exceptional interactions, smarter decision-making, and accelerated growth.

Average Rating: 4.7/5.0

Total Reviews: 1,102

How Do G2 Users Rate UJET?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.5/10 (Category avg: 8.5/10)
  • Administrator Access: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind UJET?

  • Seller: UJET
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    337 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer service representative
  • Top Industries: Consumer Services, Telecommunications
  • Company Size: 57% Medium, 34% Large

What Do G2 Reviewers Say About UJET?

AI-generated summary from verified user reviews

Pros
  • Users praise UJET for its ease of use, enhancing workflows and simplifying daily operations significantly.
  • Users appreciate the user-friendly interface and seamless integrations of UJET, enhancing daily workflows and communications.
  • Users value UJET's enhanced efficiency, simplifying support processes and improving the overall customer experience with intuitive tools.
  • Users find UJET to be incredibly helpful and user-friendly, enhancing customer communication and support efficiency.
  • Users love how simple UJET is, enhancing workflows and ensuring a smoother experience for everyone involved.
Cons
  • Users find UJET's slow loading frustrating, as it disrupts workflows and reduces productivity during busy periods.
  • Users find the slow speed of UJET frustrating, impacting productivity and causing interruptions during critical tasks.
  • Users experience technical issues with UJET, including crashes and lags that disrupt workflow and require troubleshooting.
  • Users experience slow performance with occasional lag and latency, particularly during peak hours or high call volumes.
  • Users find that workflow disruption occurs due to crashes and troubleshooting, impacting productivity during busy periods.

What Are Recent G2 Reviews of UJET?

What Are G2 Users Discussing About UJET?

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RingCentral Contact Center

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

Average Rating: 4.2/5.0

Total Reviews: 253

How Do G2 Users Rate RingCentral Contact Center?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.9/10 (Category avg: 8.5/10)
  • Administrator Access: 8.6/10 (Category avg: 8.9/10)

Who Is the Company Behind RingCentral Contact Center?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 50% Small, 38% Medium

What Do G2 Reviewers Say About RingCentral Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of RingCentral Contact Center, appreciating its intuitive setup and customizable features.
  • Users appreciate the helpful customer support at RingCentral Contact Center, ensuring swift issue resolution and seamless communication.
  • Users praise the intuitive interface of RingCentral Contact Center, enabling seamless communication and effortless setup.
  • Users appreciate the helpful customer support at RingCentral Contact Center, resolving requests efficiently and pleasantly.
  • Users commend the AI-powered efficiency of RingCentral Contact Center, streamlining customer interactions across various channels.
Cons
  • Users often face call issues with RingCentral, including disconnections and slow support for timely resolutions.
  • Users experience issues with call connectivity, including disconnections mid-call and difficulties answering via mobile.
  • Users experience call quality issues with RingCentral, including disconnections and challenges with mobile connectivity.
  • Users face significant connection issues with RingCentral Contact Center, affecting calls and overall user experience.
  • Users experience poor customer support, often facing delayed responses and inconsistent assistance during critical issues.

What Are Recent G2 Reviews of RingCentral Contact Center?

What Are G2 Users Discussing About RingCentral Contact Center?

Aircall

Aircall is a software designed to unify voice, SMS, WhatsApp, and social media channels into a single AI-powered platform for customer conversations. The software provides bi-directional CRM and helpdesk data syncing and actionable conversation insights by leveraging AI and integrations across 250+ business applications. It automates call routing and repetitive tasks and reduces the manual busywork that diverts sales and support teams from customer relationships. Aircall addresses the challenge of fragmented communication stacks by bringing all channels and tools into one connected platform. The software supports sales acceleration, customer support operations, and CRM integrations for over 22,000 businesses globally.

Average Rating: 4.4/5.0

Total Reviews: 1,651

How Do G2 Users Rate Aircall?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.8/10 (Category avg: 8.5/10)
  • Administrator Access: 8.9/10 (Category avg: 8.9/10)

Who Is the Company Behind Aircall?

  • Seller: Aircall
  • Company Website:
  • Year Founded: 2014
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    872 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Small, 40% Medium

What Do G2 Reviewers Say About Aircall?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Aircall, finding it user-friendly and seamlessly integrated into their workflow.
  • Users value the easy integration of Aircall, streamlining workflows and enhancing efficiency across multiple tools.
  • Users commend the intuitive dashboard and comprehensive analytics of Aircall, enhancing customer support and agent performance assessment.
  • Users find the call recording feature invaluable for maintaining accurate documentation and improving report quality.
  • Users praise Aircall's reliability, noting seamless performance and few server issues across various devices.
Cons
  • Users report connection issues with Aircall, including occasional delays and jumpy network, disrupting communication flow.
  • Users report call issues with Aircall, including occasional delays and weird sound quality during conversations.
  • Users face missing features with Aircall, including inadequate tracking and integration issues that hinder productivity.
  • Users report dialer issues with difficulty in setup and uneven call distribution, impacting their experience negatively.
  • Users report slow loading times with Aircall that disrupts communication flow and affects usability during calls.

What Are Recent G2 Reviews of Aircall?

What Are G2 Users Discussing About Aircall?

Five9 Intelligent Cloud Contact Center Platform

Five9 Intelligent Cloud Contact Center Platform is a software designed to transform customer experience through intelligent, omnichannel engagement across voice, digital, and AI-driven interaction channels. The software provides omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation by leveraging Five9 Genius AI embedded across a cloud-native platform. It automates hyper-personalized customer journeys and reduces operational costs by enabling AI Agents and human agents to work collaboratively. Five9 Intelligent Cloud Contact Center Platform addresses fragmented and frustrating customer experiences by unifying interactions into seamless, AI-driven journeys that anticipate customer needs. The software supports integrations with leading CRM and enterprise systems, industry-specific use cases, and 99.999% uptime reliability for over 2,500 customers worldwide.

Average Rating: 4.2/5.0

Total Reviews: 630

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®
  • Ownership: NASDAQ:FIVN

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 24% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Five9 Intelligent Cloud Contact Center Platform enhances agent productivity and customer experience.
  • Users commend the accommodating customer support of Five9, enhancing their overall experience with the platform.
  • Users value the accommodating support and versatile features of Five9, greatly enhancing their contact center experience.
  • Users appreciate the impressive features and integrations of Five9, enhancing both agent and customer experiences remarkably.
  • Users value the efficiency of Five9, enhancing operations and significantly reducing agent documentation time and costs.
Cons
  • Users face call issues due to inaccurate detection and automatic logouts, impacting overall user experience and efficiency.
  • Users find the platform's complexity and learning curve challenging, especially for new users navigating advanced features.
  • Users find the missing features frustrating, particularly regarding outdated self-help resources and delayed enhancements.
  • Users face technical issues like call clarity and disposition codes that hinder efficient call management and reporting.
  • Users report poor customer support, with inadequate assistance for daily issues and slow response times during outages.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Talkdesk

Talkdesk is a software designed to automate the full complexity of modern customer journeys through its Customer Experience Automation (CXA) platform. The software provides autonomous, multi-agent AI orchestration and real-time actionable knowledge by leveraging the Talkdesk Data Cloud, which ingests transcripts, call recordings, case notes, and CRM records. It automates fragmented, human-coordinated workflows and reduces operational complexity through a virtuous cycle of Discover, Build, Orchestrate, and Measure. Talkdesk addresses enterprise CX modernization challenges by enabling AI agents to operate with full context without requiring a full platform replacement. The software supports cross-industry and industry-specialized use cases in healthcare, financial services, retail, utilities, travel, and government, helping organizations grow revenue and reduce costs.

Average Rating: 4.4/5.0

Total Reviews: 2,517

How Do G2 Users Rate Talkdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.8/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    1,395 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Talkdesk, highlighting its convenience for calling and scheduling.
  • Users appreciate the efficiency of Talkdesk, enhanced by new features and reliable call quality for long durations.
  • Users appreciate the value-added features of Talkdesk, enhancing convenience and efficiency in communications.
  • Users love the ease of call management with Talkdesk, enhancing customer support and simplifying workflows effectively.
  • Users value the ease of use and convenience offered by Talkdesk for managing customer support effectively.
Cons
  • Users experience call issues with Talkdesk, particularly in low network areas and when using mobile hotspots.
  • Users experience technical issues including connectivity problems and slow support response, affecting overall satisfaction with Talkdesk.
  • Users find the missing features in Talkdesk frustrating, especially the lack of Italian support and customization options.
  • Users face significant connection issues with Talkdesk, impacting audio quality and causing disruptions during calls.
  • Users experience poor connectivity with Talkdesk, noting slow performance and frustrating tech issues during peak times.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

Content Guru storm

Content Guru delivers the AI behind critical moments. As Europe's largest Cloud CX provider and the only European vendor on the Gartner CCaaS Magic Quadrant, Content Guru delivers mission-critical, AI-powered customer experience solutions for large enterprises and governments. The world's leading enterprises and public sector organizations rely on Content Guru’s technology which delivers unmatched 99.999% reliability, and industry-leading security credentials. Its AI orchestration capabilities provide leading automation and human-assist capabilities, as well as autonomous and semi-autonomous agentic AI assistants.

Average Rating: 4.8/5.0

Total Reviews: 113

How Do G2 Users Rate Content Guru storm?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.5/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Content Guru storm?

Who Uses This Product?

  • Top Industries: Financial Services, Government Administration
  • Company Size: 47% Medium, 41% Large

What Do G2 Reviewers Say About Content Guru storm?

AI-generated summary from verified user reviews

Pros
  • Users praise the user-friendly interface of Content Guru Storm, streamlining processes and facilitating easy data access.
  • Users appreciate the ease of use and support of Content Guru Storm, enhancing their communication experience significantly.
  • Users commend the exceptional customer support from Content Guru, enhancing their experience with the Storm platform.
  • Users appreciate the reliable and scalable cloud-based solution of Content Guru Storm, offering customizable and efficient features.
  • Users highlight the efficiency of Content Guru Storm, significantly reducing time spent on call management and reporting.
Cons
  • Users find the licensing issues complex and cumbersome, often needing support for management and understanding.
  • Users find the steep learning curve of Content Guru Storm challenging, especially without prior training or experience.
  • Users face a lack of clarity with Storm VIEW's complex features, making navigation and reporting challenging.
  • Users find the complex reporting system challenging, with difficult access to basic analytics and metrics.
  • Users experience significant email issues, including stuck emails, limited search, and cumbersome management processes that hinder efficiency.

What Are Recent G2 Reviews of Content Guru storm?

What Are G2 Users Discussing About Content Guru storm?

ZIWO

With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time.

Average Rating: 4.9/5.0

Total Reviews: 74

How Do G2 Users Rate ZIWO?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.6/10 (Category avg: 8.5/10)
  • Administrator Access: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind ZIWO?

  • Seller: Ziwo
  • Year Founded: 2010
  • HQ Location: Dubai (UAE)
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations team lead.
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 51% Large, 38% Medium

What Do G2 Reviewers Say About ZIWO?

AI-generated summary from verified user reviews

Pros
  • Users commend ZIWO for its user-friendly interface that simplifies both implementation and daily operations.
  • Users highlight the easy implementation of ZIWO, making setup straightforward and hassle-free.
  • Users highlight the excellent customer support of ZIWO, enhancing their experience and easing problem resolutions.
  • Users appreciate the clear call quality of ZIWO, enhancing their communication experience with ease of use.
  • Users value the easy integrations offered by ZIWO, enhancing their operational efficiency and user experience.
Cons
  • Users report experiencing technical issues with ZIWO, including lagging that disrupts their workflow.
  • Users experience unreliability with ZIWO, facing unexpected outages that disrupt urgent communication needs.
  • Users criticize the forced online status of ZIWO, which complicates their experience by receiving unwanted calls.
  • Users report frequent internet connection failures with ZIWO, disrupting their communication and performance.
  • Users experience frequent dialer issues, with calls dropping several times a week causing frustration and interruptions.

What Are Recent G2 Reviews of ZIWO?

What Are G2 Users Discussing About ZIWO?

Google Contact Center AI

Google Contact Center AI is a software designed to deliver human-like AI-powered contact center experiences that delight customers while reducing operational costs. The software provides conversational AI capabilities and intelligent automation by leveraging Google's advanced machine learning and natural language processing technology. It automates routine customer interactions and reduces the volume of inquiries requiring human agent handling. Google Contact Center AI addresses the challenge of high contact center costs and agent workload by enabling AI to resolve common customer needs independently. The software supports voice and digital customer interactions, freeing human agents to focus on complex, high-value conversations.

Average Rating: 4.3/5.0

Total Reviews: 72

How Do G2 Users Rate Google Contact Center AI?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.7/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.0/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Google Contact Center AI?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG
  • Phone: +1 (650) 253-0000

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Small, 32% Medium

What Are Recent G2 Reviews of Google Contact Center AI?

ServiceNow Customer Service Management

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

Average Rating: 4.4/5.0

Total Reviews: 509

How Do G2 Users Rate ServiceNow Customer Service Management?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Session Summary Notes: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ServiceNow Customer Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Who Uses This: Associate Consultant, Senior Software Engineer
  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 45% Large, 28% Medium

What Do G2 Reviewers Say About ServiceNow Customer Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use and customization of ServiceNow CSM, streamlining workflows across various departments.
  • Users value the centralized platform of ServiceNow Customer Service Management for streamlining customer interactions and automating workflows.
  • Users appreciate the efficiency of ServiceNow Customer Service Management in centralizing interactions and automating case management.
  • Users value the smoother workflow provided by ServiceNow's case management features, enhancing agent efficiency and case handling.
  • Users commend the automation features of ServiceNow Customer Service Management for maximizing efficiency and reducing manual efforts significantly.
Cons
  • Users find the learning curve steep, with complicated setups and configurations for workflows and routing rules.
  • Users face a steep learning curve with complex setup and configuration for workflows and routing in ServiceNow.
  • Users experience limited customization options in ServiceNow Customer Service Management, hindering their ability to tailor solutions effectively.
  • Users find the setup and configuration quite complicated, often requiring extensive time and effort to tailor workflows.
  • Users highlight the need for improvements in updates, visual design, and user experience in ServiceNow Customer Service Management.

What Are Recent G2 Reviews of ServiceNow Customer Service Management?

What Are G2 Users Discussing About ServiceNow Customer Service Management?

RingCX

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

Average Rating: 4.4/5.0

Total Reviews: 148

How Do G2 Users Rate RingCX?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.2/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind RingCX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 47% Small, 40% Medium

What Do G2 Reviewers Say About RingCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingCX, finding it accessible and effective for daily operations.
  • Users admire the versatile features of RingCX, appreciating its ease of access and consistent improvements.
  • Users value the excellent customer support from RingCX, making it easy to implement and utilize effectively.
  • Users find the easy setup of RingCX fantastic, enjoying a seamless experience from the start.
  • Users praise the easy implementation of RingCX, highlighting its quick deployment and user-friendly interface.
Cons
  • Users face the issue of using personal phones for work calls, which complicates their work-life balance.
  • Users express concern over having to use their personal phone for work-related calls, affecting their privacy and convenience.
  • Users find limited features of RingCX restrict flexibility, especially for advanced call flows and analytics needs.
  • Users express concerns over missing features, particularly in customization and advanced reporting compared to legacy systems.
  • Users experience slow customer support response times, leading to frustration when resolving urgent communication issues.

What Are Recent G2 Reviews of RingCX?

CloudTalk

CloudTalk is a software designed to deliver AI-powered business calling with superior call quality and country coverage for growing small and mid-sized businesses. The software provides AI-powered analytics, call coaching, recordings, and transcripts by leveraging advanced dialer technology and integrations with existing business systems. It automates outbound dialing and reduces manual call management, boosting call volume by up to 120%. CloudTalk addresses the challenge of scaling global sales and support communications by offering crystal-clear call quality across more than 160 countries. The software supports outbound sales teams, customer service channels, and seamless integration with CRM and helpdesk tools for over 4,000 SMBs worldwide.

Average Rating: 4.4/5.0

Total Reviews: 1,917

How Do G2 Users Rate CloudTalk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.6/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.5/10 (Category avg: 8.5/10)
  • Administrator Access: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind CloudTalk?

  • Seller: CloudTalk
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    228 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About CloudTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CloudTalk, enjoying its user-friendly interface and reliable performance.
  • Users praise the reliability of CloudTalk, noting its consistent performance and smooth operation without connectivity issues.
  • Users appreciate the intuitive design of CloudTalk, enjoying its user-friendly interface and smooth functionality.
  • Users appreciate the user-friendly interface of CloudTalk, highlighting its ease of use and reliable performance.
  • Users praise CloudTalk's intuitive calling features, highlighting ease of use and efficient call management for businesses.
Cons
  • Users often face call issues, such as registering calls properly and complexities in setting up calling campaigns.
  • Users experience occasional connection issues with CloudTalk, leading to delays in call connectivity at times.
  • Users find the call management cumbersome, requiring multiple clicks and lacks integration with their CRM for seamless use.
  • Users find the missing features in CloudTalk, such as text messaging and CRM integration, quite limiting.
  • Users face poor connectivity issues with CloudTalk, impacting their overall experience despite helpful customer support.

What Are Recent G2 Reviews of CloudTalk?

What Are G2 Users Discussing About CloudTalk?

Webex Contact Center

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

Average Rating: 4.4/5.0

Total Reviews: 161

How Do G2 Users Rate Webex Contact Center?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.1/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.9/10 (Category avg: 8.5/10)
  • Administrator Access: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Webex Contact Center?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 44% Medium, 35% Large

What Do G2 Reviewers Say About Webex Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface and excellent call quality of Webex Contact Center for seamless communication.
  • Users value the intuitive interface of Webex Contact Center, making navigation and daily tasks effortless for all.
  • Users appreciate the excellent call quality and seamless integration of various communication channels in Webex Contact Center.
  • Users value the efficient integration of multiple communication channels in Webex Contact Center, enhancing customer support experience.
  • Users value the seamless integration of multiple communication channels, enhancing support and efficiency within Webex Contact Center.
Cons
  • Users experience integration issues with Webex Contact Center, impacting efficiency and limiting customization options compared to competitors.
  • Users express frustration with the limited customization options which hinder adaptability and efficiency in reporting and dashboards.
  • Users report poor customer support that affects timely issue resolution and overall satisfaction with Webex Contact Center.
  • Users experience slow loading issues in Webex Contact Center, affecting call management and workflow efficiency.
  • Users find the complex features of Webex Contact Center challenging, hindering usability and efficiency during onboarding.

What Are Recent G2 Reviews of Webex Contact Center?

What Are G2 Users Discussing About Webex Contact Center?

3CLogic Cloud Call Center

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to.

Average Rating: 4.5/5.0

Total Reviews: 48

How Do G2 Users Rate 3CLogic Cloud Call Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind 3CLogic Cloud Call Center?

  • Seller: 3CLogic
  • Year Founded: 2005
  • HQ Location: Rockville, Maryland
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®
  • Phone: 800 350 8656

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 44% Large, 32% Medium

What Do G2 Reviewers Say About 3CLogic Cloud Call Center?

AI-generated summary from verified user reviews

Pros
  • Users highlight the exceptional customer support of 3CLogic, noting their responsiveness and dedication to resolving issues swiftly.
  • Users appreciate the exceptional responsiveness and proactive support of 3CLogic, enhancing their confidence in the platform.
  • Users commend the efficiency of 3CLogic, highlighting their rapid responses and reliable support during challenges.
  • Users appreciate the exceptional support and responsiveness of 3CLogic, enhancing their confidence in the platform's reliability.
  • Users highlight the intuitive ease of use of 3CLogic, enabling quick learning and smooth implementation for teams.
Cons
  • Users express frustration with the limited customization options in 3CLogic, especially regarding dashboards and feature access.
  • Users express a desire for greater customization options in dashboards, seeking more flexibility and user control.
  • Users face connection issues that can affect call quality, often linked to network compatibility rather than 3CLogic itself.
  • Users desire more customization options for dashboards, including widget flexibility and better report editing capabilities.
  • Users experience frustrating implementation delays as necessary features aren’t enabled from the start, impacting their efficiency.

What Are Recent G2 Reviews of 3CLogic Cloud Call Center?

What Are G2 Users Discussing About 3CLogic Cloud Call Center?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated