Reviews Summary: Contact Center Workforce Software with Mobile Access Features
Currently there are 4 Contact Center Workforce software products with Mobile Access features listed on G2, and together they have generated 1,562 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Contact Center Workforce software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 4 Contact Center Workforce software products that have Mobile Access features based on those criteria:
- Ease of Use: 8.9/10 average user rating
- Quality of Support: 8.5/10 average user rating
- Ease of Setup: 8.2/10 average user rating
To help you compare and find the best Contact Center Workforce software product with the right Mobile Access functionality for your business, we have gathered some additional details and FAQs below.
What Contact Center Workforce products with Mobile Access features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Contact Center Workforce software products with Mobile Access capabilities according to G2 users:
- NICE CXone is rated 4.3-stars and has 817 reviews
- Talkdesk is rated 4.4-stars and has 417 reviews
- Alvaria Workforce is rated 4.2-stars and has 259 reviews
What Contact Center Workforce software products with Mobile Access capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Contact Center Workforce software products with Mobile Access capabilities:
- NICE CXone is rated 4.3-stars with 817 reviews.
- Talkdesk is rated 4.4-stars with 417 reviews.
- Alvaria Workforce is rated 4.2-stars with 259 reviews.
- Verint Workforce Management is rated 4.2-stars with 69 reviews.
Which software products with Mobile Access features are the highest rated on G2?
These are the Contact Center Workforce software products offering Mobile Access capabilities and have the highest ratings:
- Talkdesk has received 417 reviews and is rated 4.4-stars.
- NICE CXone has received 817 reviews and is rated 4.3-stars.
- Alvaria Workforce has received 259 reviews and is rated 4.2-stars.
- Verint Workforce Management has received 69 reviews and is rated 4.2-stars.
Review Snippets for Contact Center Workforce Software with Mobile Access Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Contact Center Workforce software with Mobile Access features. |
Talkdesk: "I like that it keeps all of my calls in one place, so I can go listen to my voicemails anywhere"
- Virginia P., Manager, Axon Optics, Small-Business (50 or fewer emp.)
NICE CXone: "The dialer feature that is integrated with Salesforce."
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
Alvaria Workforce: "The interface is user friendly and intuitive."
- Rachael Lynn A., Instructional Designer and Trainer , Mid-Market (51-1000 emp.)
|
| Here is what users liked least about Contact Center Workforce software with Mobile Access features. |
NICE CXone: "Onboarding is complicated. The learning curve is not intuitive."
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
Talkdesk: "- Can be slow at times, layover of close notes button is almost over the hangup call button which makes it easy to accidentally hang up a call"
- Gabriela A., Enterprise (> 1000 emp.)
Alvaria Workforce: "That we haven't had access to use to system"
- Alicia H., Enterprise (> 1000 emp.)
|
| These are what users recommend to others considering popular Contact Center Workforce software products with Mobile Access capabilities. |
Talkdesk: "They're a great company to work with as they really spend time getting to know your business and your problems with your current vendor. They go out of their way to provide excellent customer service."
- Hillary S., Supervisor at The Telegraph, Mid-Market (51-1000 emp.)
NICE CXone: "This is a sales acceleration software not an account management. Useful for big lists not managing virtual account management."
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
Alvaria Workforce: "I've used this product at 2 very large successful companies and used it's most advanced features. It is intuitive , flows well and has excellent capabilities."
- Leah M., Customer-Focused, Accomplished Multi-State District General Manager, Enterprise (> 1000 emp.)
|
| These are the problems users said the software was solving and how it is benefitting them. |
Talkdesk: "You can't get Google Voice to give you new phone numbers anymore, but we were able to import our old number from Google Voice to TalkDesk, so we at least kept the same number!"
- Virginia P., Manager, Axon Optics, Small-Business (50 or fewer emp.)
NICE CXone: "not many"
- John W., National Program Director at MarketSource... When in doubt MarketSource it!, Enterprise (> 1000 emp.)
Alvaria Workforce: "We are now realizing the benefits of intraday reporting with our current chat partner. Also, the mobile application has driven employee satisfaction."
- Juliet L., Technical Analyst, Enterprise (> 1000 emp.)
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