Best Complaint Management Software for Small Business
Products classified in the overall Complaint Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Complaint Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Complaint Management category.
In addition to qualifying for inclusion in the Complaint Management Software category, to qualify for inclusion in the Small Business Complaint Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing cust
137,095 Twitter followers
"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L
Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights. Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features. Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
103,009 Twitter followers
Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f
580,855 Twitter followers
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c
19,042 Twitter followers
Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines
Kapture CX is a customer relationship management tool that assists in managing customer communication, ticket assignment, and report generation. Users frequently mention the user-friendly interface, efficient ticket management, and the ability to capture and document critical customer interactions as key benefits of Kapture CX. Reviewers experienced issues such as delayed notifications, complex initial setup, and occasional system slowdowns when handling high ticket volumes.
141 Twitter followers
LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte
LiveAgent is a ticketing solution that allows users to track and manage customer inquiries and support requests. Users like the detailed reporting, multi-site live chat system, and the ability to categorize tickets by support department or project, which enhances productivity and customer response management. Users mentioned issues with mobile platform integration, slow page loading times during high traffic, basic control panel interface, and the need for more flexible customization options.
483 Twitter followers
Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla
9,442 Twitter followers
Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (C
3,246 Twitter followers
Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. It’
Hiver is a shared inbox and email collaboration tool that helps teams manage support and sales queries, assign emails, track status, and communicate internally. Reviewers frequently mention that Hiver simplifies their processes, enhances customer experience, provides easy email assignment, and offers useful reports for data analysis. Users experienced issues with the tool mixing up emails, occasional performance lag, limited automation features, and occasional disconnection issues.
5,643 Twitter followers
The Cirrus Complaints Handling System is a comprehensive solution designed to streamline the management of customer complaints across various industries. It offers a centralized platform that enables
UsefulFeedback! is a cloud-based, highly configurable complaints management system designed to help organizations effectively capture, manage, and report on customer complaints and feedback across the
4,001 Twitter followers
