Business process management (BPM) services help businesses analyze, map, and automate their business processes. Typically, these service providers will partner with business process management (BPM) software sellers to facilitate their services for the client. They assist these businesses throughout the automation process, from process mining to process mapping, ensuring that they have a firm grasp of the business processes, with the aim to manage and automate them. Especially with larger deployments, BPM services might be critical for ensuring zero errors across any environment or applications and automating business processes such as administration, billing, and more. These providers look at the big full-company picture and can be used by any department, but they are commonly selected by operations teams.
They work with BPM providers to embed automation into core operations. Sometimes, these solutions are combined with other automation technologies, such as robotic process automation (RPA) software to optimize business processes and human and digital workforce orchestration.
To qualify for inclusion in the Business Process Management (BPM) Services category, a services provider must:
Assist businesses in assessing and mapping their processes
Provide tools for automating business processes
Work with organizations to monitor execution performance