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Best Benefits Support Software for for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Benefits Support category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Benefits Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Benefits Support category.

In addition to qualifying for inclusion in the Benefits Support Software category, to qualify for inclusion in the Small Business Benefits Support Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Small Business Benefits Support Available

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    G2 Score
ADP TotalSource
By ADP
(284)4.3 out of 5
Optimized for quick response
2nd Easiest To Use in Benefits Support software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ADP TotalSource is the nation's largest full-service, all-in-one PEO solution, serving 742,000+ client employees. We help you take care of the people side of your business. Our full-service HR sol

    Users
    • President
    • Controller
    Industries
    • Non-Profit Organization Management
    • Construction
    Market Segment
    • 72% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ADP TotalSource Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    44
    Ease of Use
    40
    HR Management
    37
    Benefits
    35
    Payroll Management
    30
    Cons
    Poor Customer Support
    27
    High Fees
    18
    Expensive
    17
    Payroll Issues
    16
    Ineffective Communication
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ADP TotalSource features and usability ratings that predict user satisfaction
    8.3
    Quality of Support
    Average: 8.7
    7.9
    Interoperability
    Average: 8.4
    8.9
    Performance
    Average: 9.0
    8.4
    Dashboard
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ADP
    Company Website
    Year Founded
    1949
    HQ Location
    Roseland, New Jersey
    Twitter
    @ADP
    49,014 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    72,965 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ADP TotalSource is the nation's largest full-service, all-in-one PEO solution, serving 742,000+ client employees. We help you take care of the people side of your business. Our full-service HR sol

Users
  • President
  • Controller
Industries
  • Non-Profit Organization Management
  • Construction
Market Segment
  • 72% Small-Business
  • 24% Mid-Market
ADP TotalSource Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
44
Ease of Use
40
HR Management
37
Benefits
35
Payroll Management
30
Cons
Poor Customer Support
27
High Fees
18
Expensive
17
Payroll Issues
16
Ineffective Communication
14
ADP TotalSource features and usability ratings that predict user satisfaction
8.3
Quality of Support
Average: 8.7
7.9
Interoperability
Average: 8.4
8.9
Performance
Average: 9.0
8.4
Dashboard
Average: 8.7
Seller Details
Seller
ADP
Company Website
Year Founded
1949
HQ Location
Roseland, New Jersey
Twitter
@ADP
49,014 Twitter followers
LinkedIn® Page
www.linkedin.com
72,965 employees on LinkedIn®
Paycom
By Paycom
(1,268)4.3 out of 5
Optimized for quick response
1st Easiest To Use in Benefits Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct ac

    Users
    • Human Resources Manager
    • HR Manager
    Industries
    • Non-Profit Organization Management
    • Hospital & Health Care
    Market Segment
    • 74% Mid-Market
    • 17% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Paycom is a comprehensive HR and Payroll system that integrates various functions into a single platform, including Talent Acquisition, Expense Tracking, Compliance, Reporting, and more.
    • Users like the user-friendly design, the abundance of features, and the excellent customer support, which has been instrumental in resolving issues promptly and ensuring smooth operation.
    • Reviewers noted some issues with the system, such as lack of flexibility with company-specific nuances, difficulty in getting customized reports built, and the system making changes that affect their data without their knowledge.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Paycom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    203
    Customer Support
    140
    Helpful
    124
    Payroll Management
    95
    Simple
    83
    Cons
    Learning Curve
    53
    Poor Customer Support
    50
    Payroll Issues
    41
    Limited Customization
    39
    Missing Features
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Paycom features and usability ratings that predict user satisfaction
    8.5
    Quality of Support
    Average: 8.7
    9.1
    Interoperability
    Average: 8.4
    10.0
    Performance
    Average: 9.0
    9.8
    Dashboard
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Paycom
    Company Website
    Year Founded
    1998
    HQ Location
    Oklahoma City, OK
    Twitter
    @Paycom
    34,318 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,254 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct ac

Users
  • Human Resources Manager
  • HR Manager
Industries
  • Non-Profit Organization Management
  • Hospital & Health Care
Market Segment
  • 74% Mid-Market
  • 17% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Paycom is a comprehensive HR and Payroll system that integrates various functions into a single platform, including Talent Acquisition, Expense Tracking, Compliance, Reporting, and more.
  • Users like the user-friendly design, the abundance of features, and the excellent customer support, which has been instrumental in resolving issues promptly and ensuring smooth operation.
  • Reviewers noted some issues with the system, such as lack of flexibility with company-specific nuances, difficulty in getting customized reports built, and the system making changes that affect their data without their knowledge.
Paycom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
203
Customer Support
140
Helpful
124
Payroll Management
95
Simple
83
Cons
Learning Curve
53
Poor Customer Support
50
Payroll Issues
41
Limited Customization
39
Missing Features
38
Paycom features and usability ratings that predict user satisfaction
8.5
Quality of Support
Average: 8.7
9.1
Interoperability
Average: 8.4
10.0
Performance
Average: 9.0
9.8
Dashboard
Average: 8.7
Seller Details
Seller
Paycom
Company Website
Year Founded
1998
HQ Location
Oklahoma City, OK
Twitter
@Paycom
34,318 Twitter followers
LinkedIn® Page
www.linkedin.com
7,254 employees on LinkedIn®
Get a quote

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Asure
By Asure
(328)3.9 out of 5
9th Easiest To Use in Benefits Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Asure suite includes Payroll & Tax, HR, and Time & Attendance software as well as HR services that right-size the HR function based on each client's stage of growth. Small and medium-si

    Users
    • Owner
    • Office Manager
    Industries
    • Construction
    • Accounting
    Market Segment
    • 70% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Asure is a payroll and HR service that provides payroll processing, tax filing, and employee record keeping.
    • Users frequently mention the ease of use, the helpful and responsive customer service, and the convenience of having a dedicated payroll specialist for efficient communication.
    • Reviewers mentioned issues with the system updates, occasional glitches with the software, and a lack of clarity in the onboarding process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Asure Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    70
    Helpful
    68
    Ease of Use
    58
    Payroll
    40
    Payroll Ease
    37
    Cons
    Poor Customer Support
    35
    Poor Support Services
    29
    Payroll Issues
    18
    Difficult Navigation
    13
    Lack of Information
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Asure features and usability ratings that predict user satisfaction
    8.1
    Quality of Support
    Average: 8.7
    7.6
    Interoperability
    Average: 8.4
    8.0
    Performance
    Average: 9.0
    7.9
    Dashboard
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Asure
    Company Website
    Year Founded
    1994
    HQ Location
    Austin, TX
    Twitter
    @Asure_Software
    1,138 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    593 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Asure suite includes Payroll & Tax, HR, and Time & Attendance software as well as HR services that right-size the HR function based on each client's stage of growth. Small and medium-si

Users
  • Owner
  • Office Manager
Industries
  • Construction
  • Accounting
Market Segment
  • 70% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Asure is a payroll and HR service that provides payroll processing, tax filing, and employee record keeping.
  • Users frequently mention the ease of use, the helpful and responsive customer service, and the convenience of having a dedicated payroll specialist for efficient communication.
  • Reviewers mentioned issues with the system updates, occasional glitches with the software, and a lack of clarity in the onboarding process.
Asure Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
70
Helpful
68
Ease of Use
58
Payroll
40
Payroll Ease
37
Cons
Poor Customer Support
35
Poor Support Services
29
Payroll Issues
18
Difficult Navigation
13
Lack of Information
12
Asure features and usability ratings that predict user satisfaction
8.1
Quality of Support
Average: 8.7
7.6
Interoperability
Average: 8.4
8.0
Performance
Average: 9.0
7.9
Dashboard
Average: 8.7
Seller Details
Seller
Asure
Company Website
Year Founded
1994
HQ Location
Austin, TX
Twitter
@Asure_Software
1,138 Twitter followers
LinkedIn® Page
www.linkedin.com
593 employees on LinkedIn®
Get a quote
Forma
By Forma
(615)4.9 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-a

    Users
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 76% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    371
    Helpful
    120
    Intuitive
    116
    Simple
    115
    Submission Process
    111
    Cons
    Reimbursement Issues
    37
    Insufficient Information
    31
    Lack of Information
    31
    Claim Issues
    22
    Access Difficulty
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forma features and usability ratings that predict user satisfaction
    9.7
    Quality of Support
    Average: 8.7
    9.3
    Interoperability
    Average: 8.4
    9.6
    Performance
    Average: 9.0
    9.6
    Dashboard
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forma
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    226 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-a

Users
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 76% Enterprise
  • 20% Mid-Market
Forma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
371
Helpful
120
Intuitive
116
Simple
115
Submission Process
111
Cons
Reimbursement Issues
37
Insufficient Information
31
Lack of Information
31
Claim Issues
22
Access Difficulty
20
Forma features and usability ratings that predict user satisfaction
9.7
Quality of Support
Average: 8.7
9.3
Interoperability
Average: 8.4
9.6
Performance
Average: 9.0
9.6
Dashboard
Average: 8.7
Seller Details
Seller
Forma
Company Website
Year Founded
2017
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®
Get a quote
Checkwriters
By Checkwriters
(107)4.6 out of 5
5th Easiest To Use in Benefits Support software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Checkwriters is a payroll and HR services company focused on optimizing every step of the customer experience. From your interactions with our team to our genuinely useful software that's designed to

    Users
    No information available
    Industries
    • Education Management
    • Primary/Secondary Education
    Market Segment
    • 58% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Checkwriters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    18
    Helpful
    15
    Ease of Use
    10
    Payroll Management
    8
    Staff Helpfulness
    8
    Cons
    Poor Customer Support
    7
    Limited Features
    5
    Long Wait Times
    4
    Missing Features
    4
    Inadequate Reporting
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Checkwriters features and usability ratings that predict user satisfaction
    9.2
    Quality of Support
    Average: 8.7
    7.9
    Interoperability
    Average: 8.4
    9.3
    Performance
    Average: 9.0
    8.3
    Dashboard
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Checkwriters
    Company Website
    Year Founded
    1989
    HQ Location
    Northampton, Massachusetts
    Twitter
    @checkwriters
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    70 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Checkwriters is a payroll and HR services company focused on optimizing every step of the customer experience. From your interactions with our team to our genuinely useful software that's designed to

Users
No information available
Industries
  • Education Management
  • Primary/Secondary Education
Market Segment
  • 58% Small-Business
  • 41% Mid-Market
Checkwriters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
18
Helpful
15
Ease of Use
10
Payroll Management
8
Staff Helpfulness
8
Cons
Poor Customer Support
7
Limited Features
5
Long Wait Times
4
Missing Features
4
Inadequate Reporting
3
Checkwriters features and usability ratings that predict user satisfaction
9.2
Quality of Support
Average: 8.7
7.9
Interoperability
Average: 8.4
9.3
Performance
Average: 9.0
8.3
Dashboard
Average: 8.7
Seller Details
Seller
Checkwriters
Company Website
Year Founded
1989
HQ Location
Northampton, Massachusetts
Twitter
@checkwriters
2 Twitter followers
LinkedIn® Page
www.linkedin.com
70 employees on LinkedIn®
Get a quote
Tango Health
By Tango Health
(35)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tango Health is a proven leader helping employers and employees understand and navigate the complexities of compliance and benefits. Whether it's educating employees about their health plan and guidin

    Users
    No information available
    Industries
    • Hospital & Health Care
    Market Segment
    • 37% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tango Health Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accessibility
    1
    Customer Support
    1
    Helpful
    1
    Cons
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tango Health features and usability ratings that predict user satisfaction
    8.5
    Quality of Support
    Average: 8.7
    7.6
    Interoperability
    Average: 8.4
    8.8
    Performance
    Average: 9.0
    8.2
    Dashboard
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tango Health
    Year Founded
    2008
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tango Health is a proven leader helping employers and employees understand and navigate the complexities of compliance and benefits. Whether it's educating employees about their health plan and guidin

Users
No information available
Industries
  • Hospital & Health Care
Market Segment
  • 37% Small-Business
  • 34% Mid-Market
Tango Health Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accessibility
1
Customer Support
1
Helpful
1
Cons
Expensive
1
Tango Health features and usability ratings that predict user satisfaction
8.5
Quality of Support
Average: 8.7
7.6
Interoperability
Average: 8.4
8.8
Performance
Average: 9.0
8.2
Dashboard
Average: 8.7
Seller Details
Seller
Tango Health
Year Founded
2008
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read Tango Health Reviews
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All Segments
Small Business
Mid Market
Enterprise
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Pricing
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6 Listings in Small Business Benefits Support Available

  • Sort By:
    G2 Score