Best Benefits Support Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Benefits Support category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Benefits Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Benefits Support category.

In addition to qualifying for inclusion in the Benefits Support Software category, to qualify for inclusion in the Small Business Benefits Support Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Small Business Benefits Support Available

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    G2 Score
Paycom
(4,443)4.4 out of 5
Optimized for quick response
1st Easiest To Use in Benefits Support software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Paycom is the most automated HCM platform and the only HR and payroll software built on a truly single, unique database that automates the entire employee life cycle. Designed as a unified system,

    Users
    • HR Manager
    • Human Resources Manager
    Industries
    • Hospital & Health Care
    • Non-Profit Organization Management
    Market Segment
    • 26% Mid-Market
    • 6% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Paycom is a comprehensive HR and payroll system that centralizes employee data, time tracking, and expense reconciliation.
    • Reviewers like the user-friendly interface, the automation of various HR tasks, and the ability for employees to manage their own information, which saves time and reduces errors.
    • Reviewers experienced issues with customer support response times, system glitches after updates, and found the platform to be complex and overwhelming for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Paycom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    451
    Helpful
    326
    Payroll Management
    308
    Customer Support
    291
    Simple
    240
    Cons
    Learning Curve
    134
    Poor Customer Support
    128
    Limited Features
    115
    Not Intuitive
    115
    Not User-Friendly
    109
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Paycom features and usability ratings that predict user satisfaction
    8.5
    Quality of Support
    Average: 8.9
    8.8
    Interoperability
    Average: 8.6
    9.0
    Performance
    Average: 9.0
    9.2
    Dashboard
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Paycom
    Company Website
    Year Founded
    1998
    HQ Location
    Oklahoma City, OK
    Twitter
    @Paycom
    33,453 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,668 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Paycom is the most automated HCM platform and the only HR and payroll software built on a truly single, unique database that automates the entire employee life cycle. Designed as a unified system,

Users
  • HR Manager
  • Human Resources Manager
Industries
  • Hospital & Health Care
  • Non-Profit Organization Management
Market Segment
  • 26% Mid-Market
  • 6% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Paycom is a comprehensive HR and payroll system that centralizes employee data, time tracking, and expense reconciliation.
  • Reviewers like the user-friendly interface, the automation of various HR tasks, and the ability for employees to manage their own information, which saves time and reduces errors.
  • Reviewers experienced issues with customer support response times, system glitches after updates, and found the platform to be complex and overwhelming for new users.
Paycom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
451
Helpful
326
Payroll Management
308
Customer Support
291
Simple
240
Cons
Learning Curve
134
Poor Customer Support
128
Limited Features
115
Not Intuitive
115
Not User-Friendly
109
View All Pros and Cons
Paycom features and usability ratings that predict user satisfaction
8.5
Quality of Support
Average: 8.9
8.8
Interoperability
Average: 8.6
9.0
Performance
Average: 9.0
9.2
Dashboard
Average: 8.8
Seller Details
Seller
Paycom
Company Website
Year Founded
1998
HQ Location
Oklahoma City, OK
Twitter
@Paycom
33,453 Twitter followers
LinkedIn® Page
www.linkedin.com
6,668 employees on LinkedIn®
Asure
(383)4.0 out of 5
7th Easiest To Use in Benefits Support software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Asure suite includes Payroll & Tax, HR, and Time & Attendance software as well as HR services that right-size the HR function based on each client's stage of growth. Small and medium-si

    Users
    • Owner
    • Office Manager
    Industries
    • Accounting
    • Construction
    Market Segment
    • 70% Small-Business
    • 26% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Asure is a software that is designed for payroll processing and employee record management, with features such as direct deposit and remote punch options.
    • Users like the simplicity and ease of use of Asure, with some finding it easy to navigate and others appreciating the seamless process of switching old payroll data to Asure.
    • Reviewers noted several issues with Asure, including a complicated interface, difficulty in contacting customer service, issues with PTO accrual, unresponsiveness of the web-based site, and early scheduling of payroll.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Asure Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    75
    Customer Support
    69
    Ease of Use
    54
    Payroll Management
    39
    Payroll Ease
    36
    Cons
    Poor Customer Support
    25
    Poor Support Services
    18
    Payroll Issues
    17
    Not User-Friendly
    14
    Difficult Navigation
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Asure features and usability ratings that predict user satisfaction
    8.2
    Quality of Support
    Average: 8.9
    7.8
    Interoperability
    Average: 8.6
    8.1
    Performance
    Average: 9.0
    8.0
    Dashboard
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Asure
    Company Website
    Year Founded
    1994
    HQ Location
    Austin, TX
    Twitter
    @Asure_Software
    1,256 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    645 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Asure suite includes Payroll & Tax, HR, and Time & Attendance software as well as HR services that right-size the HR function based on each client's stage of growth. Small and medium-si

Users
  • Owner
  • Office Manager
Industries
  • Accounting
  • Construction
Market Segment
  • 70% Small-Business
  • 26% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Asure is a software that is designed for payroll processing and employee record management, with features such as direct deposit and remote punch options.
  • Users like the simplicity and ease of use of Asure, with some finding it easy to navigate and others appreciating the seamless process of switching old payroll data to Asure.
  • Reviewers noted several issues with Asure, including a complicated interface, difficulty in contacting customer service, issues with PTO accrual, unresponsiveness of the web-based site, and early scheduling of payroll.
Asure Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
75
Customer Support
69
Ease of Use
54
Payroll Management
39
Payroll Ease
36
Cons
Poor Customer Support
25
Poor Support Services
18
Payroll Issues
17
Not User-Friendly
14
Difficult Navigation
11
View All Pros and Cons
Asure features and usability ratings that predict user satisfaction
8.2
Quality of Support
Average: 8.9
7.8
Interoperability
Average: 8.6
8.1
Performance
Average: 9.0
8.0
Dashboard
Average: 8.8
Seller Details
Seller
Asure
Company Website
Year Founded
1994
HQ Location
Austin, TX
Twitter
@Asure_Software
1,256 Twitter followers
LinkedIn® Page
www.linkedin.com
645 employees on LinkedIn®
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RELAYTO AI
(466)4.7 out of 5
3rd Easiest To Use in Benefits Support software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    How do you 100× your content’s impact? RELAYTO is the AI-powered interactive content experience platform that turns every static PDF, PowerPoint, MP4, or image into a choose-your-own-path experience.

    Users
    • Student
    • Executive Assistant
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • RELAYTO is a tool that transforms static content into interactive, engaging presentations and allows users to embed multimedia, track engagements, and personalize content.
    • Reviewers appreciate the user-friendly interface, the ability to create interactive blogs and articles with drag-and-drop features, customizable templates, and the platform's suitability for those with minimal technical skills.
    • Reviewers mentioned that the advanced customization can be tricky, the software can feel slightly overwhelming for new users, and the performance may occasionally slow down when handling very large files or multimedia-heavy projects.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RELAYTO AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    118
    Features
    71
    User Interface
    64
    Quality
    63
    Easy Creation
    62
    Cons
    Learning Curve
    58
    Learning Difficulty
    50
    Steep Learning Curve
    42
    Initial Difficulty
    34
    Initial Usage Difficulty
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RELAYTO AI features and usability ratings that predict user satisfaction
    9.5
    Quality of Support
    Average: 8.9
    10.0
    Interoperability
    Average: 8.6
    10.0
    Performance
    Average: 9.0
    10.0
    Dashboard
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Relayto
    Year Founded
    2023
    HQ Location
    San Francisco , California
    Twitter
    @relayter
    2,237 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

How do you 100× your content’s impact? RELAYTO is the AI-powered interactive content experience platform that turns every static PDF, PowerPoint, MP4, or image into a choose-your-own-path experience.

Users
  • Student
  • Executive Assistant
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • RELAYTO is a tool that transforms static content into interactive, engaging presentations and allows users to embed multimedia, track engagements, and personalize content.
  • Reviewers appreciate the user-friendly interface, the ability to create interactive blogs and articles with drag-and-drop features, customizable templates, and the platform's suitability for those with minimal technical skills.
  • Reviewers mentioned that the advanced customization can be tricky, the software can feel slightly overwhelming for new users, and the performance may occasionally slow down when handling very large files or multimedia-heavy projects.
RELAYTO AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
118
Features
71
User Interface
64
Quality
63
Easy Creation
62
Cons
Learning Curve
58
Learning Difficulty
50
Steep Learning Curve
42
Initial Difficulty
34
Initial Usage Difficulty
18
View All Pros and Cons
RELAYTO AI features and usability ratings that predict user satisfaction
9.5
Quality of Support
Average: 8.9
10.0
Interoperability
Average: 8.6
10.0
Performance
Average: 9.0
10.0
Dashboard
Average: 8.8
Seller Details
Seller
Relayto
Year Founded
2023
HQ Location
San Francisco , California
Twitter
@relayter
2,237 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Checkwriters
(108)4.6 out of 5
4th Easiest To Use in Benefits Support software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Checkwriters is a payroll and HR services company focused on optimizing every step of the customer experience. From your interactions with our team to our genuinely useful software that's designed to

    Users
    No information available
    Industries
    • Education Management
    • Primary/Secondary Education
    Market Segment
    • 58% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Checkwriters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    17
    Helpful
    13
    Ease of Use
    11
    Payroll Management
    8
    Staff Helpfulness
    7
    Cons
    Poor Customer Support
    5
    Limited Features
    4
    Missing Features
    4
    Inefficiency
    3
    Payroll Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Checkwriters features and usability ratings that predict user satisfaction
    9.2
    Quality of Support
    Average: 8.9
    7.7
    Interoperability
    Average: 8.6
    9.4
    Performance
    Average: 9.0
    8.3
    Dashboard
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Checkwriters
    Year Founded
    1989
    HQ Location
    Northampton, Massachusetts
    Twitter
    @checkwriters
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    72 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Checkwriters is a payroll and HR services company focused on optimizing every step of the customer experience. From your interactions with our team to our genuinely useful software that's designed to

Users
No information available
Industries
  • Education Management
  • Primary/Secondary Education
Market Segment
  • 58% Small-Business
  • 41% Mid-Market
Checkwriters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
17
Helpful
13
Ease of Use
11
Payroll Management
8
Staff Helpfulness
7
Cons
Poor Customer Support
5
Limited Features
4
Missing Features
4
Inefficiency
3
Payroll Issues
3
View All Pros and Cons
Checkwriters features and usability ratings that predict user satisfaction
9.2
Quality of Support
Average: 8.9
7.7
Interoperability
Average: 8.6
9.4
Performance
Average: 9.0
8.3
Dashboard
Average: 8.8
Seller Details
Seller
Checkwriters
Year Founded
1989
HQ Location
Northampton, Massachusetts
Twitter
@checkwriters
2 Twitter followers
LinkedIn® Page
www.linkedin.com
72 employees on LinkedIn®
Tango Health
(35)4.3 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tango Health is a proven leader helping employers and employees understand and navigate the complexities of compliance and benefits. Whether it's educating employees about their health plan and guidin

    Users
    No information available
    Industries
    • Hospital & Health Care
    Market Segment
    • 37% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tango Health features and usability ratings that predict user satisfaction
    8.5
    Quality of Support
    Average: 8.9
    7.6
    Interoperability
    Average: 8.6
    8.8
    Performance
    Average: 9.0
    8.2
    Dashboard
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tango Health
    Year Founded
    2008
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tango Health is a proven leader helping employers and employees understand and navigate the complexities of compliance and benefits. Whether it's educating employees about their health plan and guidin

Users
No information available
Industries
  • Hospital & Health Care
Market Segment
  • 37% Small-Business
  • 34% Mid-Market
Tango Health features and usability ratings that predict user satisfaction
8.5
Quality of Support
Average: 8.9
7.6
Interoperability
Average: 8.6
8.8
Performance
Average: 9.0
8.2
Dashboard
Average: 8.8
Seller Details
Seller
Tango Health
Year Founded
2008
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Forma
(784)4.8 out of 5
Optimized for quick response
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-a

    Users
    • Software Engineer
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 71% Enterprise
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forma Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    150
    Simple
    58
    Helpful
    55
    Submission Ease
    54
    Intuitive
    51
    Cons
    Claim Issues
    27
    Insufficient Information
    27
    Reimbursement Issues
    22
    Lack of Information
    20
    Poor Customer Support
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forma features and usability ratings that predict user satisfaction
    9.6
    Quality of Support
    Average: 8.9
    9.1
    Interoperability
    Average: 8.6
    9.6
    Performance
    Average: 9.0
    9.6
    Dashboard
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forma
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    220 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-a

Users
  • Software Engineer
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 71% Enterprise
  • 20% Mid-Market
Forma Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
150
Simple
58
Helpful
55
Submission Ease
54
Intuitive
51
Cons
Claim Issues
27
Insufficient Information
27
Reimbursement Issues
22
Lack of Information
20
Poor Customer Support
15
View All Pros and Cons
Forma features and usability ratings that predict user satisfaction
9.6
Quality of Support
Average: 8.9
9.1
Interoperability
Average: 8.6
9.6
Performance
Average: 9.0
9.6
Dashboard
Average: 8.8
Seller Details
Seller
Forma
Company Website
Year Founded
2017
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
220 employees on LinkedIn®
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6 Listings in Small Business Benefits Support Available

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    G2 Score