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Best AI Agents for Medium-Sized Businesses

Matthew Miller
MM
Researched and written by Matthew Miller

Products classified in the overall AI Agents category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business AI Agents to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business AI Agents category.

In addition to qualifying for inclusion in the AI Agents category, to qualify for inclusion in the Medium-Sized Business AI Agents category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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29 Listings in AI Agents Available
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Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Optimized for quick response
2nd Easiest To Use in AI Agents software
View top Consulting Services for Intercom
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
    • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
    • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    360
    Helpful
    279
    Features
    245
    Customer Support
    166
    Efficiency
    150
    Cons
    Missing Features
    107
    Limited Features
    95
    Chat Functionality
    71
    Expensive
    62
    Learning Curve
    61
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    9.4
    Personalization
    Average: 8.6
    9.2
    Natural Language Understanding (NLU)
    Average: 8.7
    9.2
    Route To Human
    Average: 8.5
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,194 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,529 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
  • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
  • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
360
Helpful
279
Features
245
Customer Support
166
Efficiency
150
Cons
Missing Features
107
Limited Features
95
Chat Functionality
71
Expensive
62
Learning Curve
61
Intercom features and usability ratings that predict user satisfaction
9.4
Personalization
Average: 8.6
9.2
Natural Language Understanding (NLU)
Average: 8.7
9.2
Route To Human
Average: 8.5
8.8
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,194 Twitter followers
LinkedIn® Page
www.linkedin.com
1,529 employees on LinkedIn®
Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
Optimized for quick response
10th Easiest To Use in AI Agents software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
    • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
    • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Features
    74
    Helpful
    50
    Reliability
    50
    Efficiency
    47
    Cons
    Limited Features
    56
    Missing Features
    50
    Missing Functionality
    36
    Inadequate Reporting
    31
    Limited Functionality
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.6
    8.6
    Natural Language Understanding (NLU)
    Average: 8.7
    9.4
    Route To Human
    Average: 8.5
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,113 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that integrates multiple communication channels for customer experience management, including inbound and outbound calls, dialer, and SMS, and offers seamless integration with Salesforce CRM.
  • Users like the platform's versatility, constant innovation, and the seamless integration of multiple channels of communication, as well as its user-friendly interface, real-time analytics, scalability, and smooth integration with CRMs.
  • Reviewers noted that some areas, such as reporting and Workforce Engagement Management add-on, need further development, the interface can appear clunky, and the rollout of new features can sometimes feel rushed and lack thorough documentation.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Features
74
Helpful
50
Reliability
50
Efficiency
47
Cons
Limited Features
56
Missing Features
50
Missing Functionality
36
Inadequate Reporting
31
Limited Functionality
25
Genesys Cloud CX features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.6
8.6
Natural Language Understanding (NLU)
Average: 8.7
9.4
Route To Human
Average: 8.5
8.4
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,711 Twitter followers
LinkedIn® Page
www.linkedin.com
8,113 employees on LinkedIn®
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Gladly
By Gladly
(984)4.7 out of 5
Optimized for quick response
1st Easiest To Use in AI Agents software
Save to My Lists
Entry Level Price:$180.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    236
    Features
    136
    Helpful
    133
    Efficiency
    103
    Customer Support
    71
    Cons
    Technical Issues
    45
    Call Issues
    43
    Missing Features
    41
    Call Functionality
    33
    Chat Functionality Issues
    33
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    8.2
    Personalization
    Average: 8.6
    8.6
    Natural Language Understanding (NLU)
    Average: 8.7
    9.4
    Route To Human
    Average: 8.5
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,161 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 20% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
236
Features
136
Helpful
133
Efficiency
103
Customer Support
71
Cons
Technical Issues
45
Call Issues
43
Missing Features
41
Call Functionality
33
Chat Functionality Issues
33
Gladly features and usability ratings that predict user satisfaction
8.2
Personalization
Average: 8.6
8.6
Natural Language Understanding (NLU)
Average: 8.7
9.4
Route To Human
Average: 8.5
9.6
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,161 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
Get a quote
Kore.AI
By Kore.ai
(379)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in AI Agents software
View top Consulting Services for Kore.AI
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Enterprise
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kore.ai is a platform designed to create, implement, and integrate conversational AI solutions, with features such as advanced NLP, machine learning capabilities, and customizable user experiences.
    • Users frequently mention the user-friendly interface, ease of use, and the ability to deliver high-quality conversational AI solutions as key benefits of Kore.ai.
    • Users reported issues with the platform's responsiveness to advanced configurations, occasional lags, and limitations in customization options, particularly in the transition from version XO10 to XO11.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kore.AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    177
    Features
    89
    Chatbot Development
    86
    Easy Creation
    67
    Integrations
    65
    Cons
    Usage Limitations
    43
    Learning Curve
    31
    Slow Performance
    31
    Software Bugs
    27
    Poor Documentation
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kore.AI features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.6
    9.2
    Natural Language Understanding (NLU)
    Average: 8.7
    9.0
    Route To Human
    Average: 8.5
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kore.ai
    Company Website
    Year Founded
    2013
    HQ Location
    Orlando, FL
    Twitter
    @koredotai
    5,620 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,104 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kore.ai is focused on accelerating value generation from AI for leading brands around the world. It provides comprehensive offerings for AI work, process automation and service use cases coupled with

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Enterprise
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kore.ai is a platform designed to create, implement, and integrate conversational AI solutions, with features such as advanced NLP, machine learning capabilities, and customizable user experiences.
  • Users frequently mention the user-friendly interface, ease of use, and the ability to deliver high-quality conversational AI solutions as key benefits of Kore.ai.
  • Users reported issues with the platform's responsiveness to advanced configurations, occasional lags, and limitations in customization options, particularly in the transition from version XO10 to XO11.
Kore.AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
177
Features
89
Chatbot Development
86
Easy Creation
67
Integrations
65
Cons
Usage Limitations
43
Learning Curve
31
Slow Performance
31
Software Bugs
27
Poor Documentation
24
Kore.AI features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.6
9.2
Natural Language Understanding (NLU)
Average: 8.7
9.0
Route To Human
Average: 8.5
9.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Kore.ai
Company Website
Year Founded
2013
HQ Location
Orlando, FL
Twitter
@koredotai
5,620 Twitter followers
LinkedIn® Page
www.linkedin.com
1,104 employees on LinkedIn®
Guru
By Guru
(2,112)4.7 out of 5
4th Easiest To Use in AI Agents software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru: AI-Powered Enterprise Search for Smarter Knowledge Management Guru is an AI-powered enterprise search platform that takes your scattered content—like chats, apps, and documents—and turns it i

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 29% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru is a knowledge base assistance tool that provides articles and information to guide users in various scenarios, and includes an AI tool for faster answers.
    • Users like the ability to have all information in one place, the ease of creating new cards, the ability to collaborate with past and future members, and the AI tool that makes searching for information more efficient.
    • Reviewers noted that the price can be high, the search function can be difficult if the correct terminology isn't used, users are frequently signed out, and the popups are not very smart or easy to manipulate.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    559
    Helpful
    319
    Comprehensive Information
    260
    Easy Access
    220
    Information Accuracy
    198
    Cons
    Inefficient Searching
    122
    Inefficient Search
    110
    Search Functionality
    105
    Search Functionality Issues
    104
    Inefficient Search Functionality
    94
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Guru features and usability ratings that predict user satisfaction
    8.9
    Personalization
    Average: 8.6
    8.1
    Natural Language Understanding (NLU)
    Average: 8.7
    8.7
    Route To Human
    Average: 8.5
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,353 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,411 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru: AI-Powered Enterprise Search for Smarter Knowledge Management Guru is an AI-powered enterprise search platform that takes your scattered content—like chats, apps, and documents—and turns it i

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 29% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru is a knowledge base assistance tool that provides articles and information to guide users in various scenarios, and includes an AI tool for faster answers.
  • Users like the ability to have all information in one place, the ease of creating new cards, the ability to collaborate with past and future members, and the AI tool that makes searching for information more efficient.
  • Reviewers noted that the price can be high, the search function can be difficult if the correct terminology isn't used, users are frequently signed out, and the popups are not very smart or easy to manipulate.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
559
Helpful
319
Comprehensive Information
260
Easy Access
220
Information Accuracy
198
Cons
Inefficient Searching
122
Inefficient Search
110
Search Functionality
105
Search Functionality Issues
104
Inefficient Search Functionality
94
Guru features and usability ratings that predict user satisfaction
8.9
Personalization
Average: 8.6
8.1
Natural Language Understanding (NLU)
Average: 8.7
8.7
Route To Human
Average: 8.5
9.4
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,353 Twitter followers
LinkedIn® Page
www.linkedin.com
2,411 employees on LinkedIn®
Read Guru Reviews
Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    256
    Features
    161
    Customer Support
    137
    Helpful
    122
    Efficiency
    106
    Cons
    Missing Features
    100
    Limited Features
    79
    Ticketing Issues
    73
    Poor Customer Support
    64
    Lack of Features
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.2
    Personalization
    Average: 8.6
    8.5
    Natural Language Understanding (NLU)
    Average: 8.7
    8.7
    Route To Human
    Average: 8.5
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
256
Features
161
Customer Support
137
Helpful
122
Efficiency
106
Cons
Missing Features
100
Limited Features
79
Ticketing Issues
73
Poor Customer Support
64
Lack of Features
59
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.2
Personalization
Average: 8.6
8.5
Natural Language Understanding (NLU)
Average: 8.7
8.7
Route To Human
Average: 8.5
8.4
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®
Qualified
By Qualified.com
(1,114)4.9 out of 5
6th Easiest To Use in AI Agents software
View top Consulting Services for Qualified
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Entry Level Price:Starting at $3,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the PipelineAI platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR.

    Users
    • Sales Development Representative
    • Marketing Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 19% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a platform that provides real-time engagement with website visitors, generating immediate leads and integrating with CRM and marketing tools for streamlined workflows.
    • Users frequently mention the platform's ease of use, robust features, seamless integration with other tools, and exceptional customer support, highlighting the positive impact on lead conversion rates and overall efficiency.
    • Reviewers mentioned that Qualified can be a significant investment with additional costs for new features, and while robust, the platform can have a lengthy learning curve if users want to leverage many features independently.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    361
    Helpful
    306
    Ease of Use
    297
    Customer Service
    280
    Features
    228
    Cons
    Learning Curve
    85
    Missing Features
    77
    Steep Learning Curve
    43
    Limited Features
    32
    Integration Issues
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.6
    9.4
    Natural Language Understanding (NLU)
    Average: 8.7
    9.4
    Route To Human
    Average: 8.5
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    636 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the PipelineAI platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR.

Users
  • Sales Development Representative
  • Marketing Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 19% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a platform that provides real-time engagement with website visitors, generating immediate leads and integrating with CRM and marketing tools for streamlined workflows.
  • Users frequently mention the platform's ease of use, robust features, seamless integration with other tools, and exceptional customer support, highlighting the positive impact on lead conversion rates and overall efficiency.
  • Reviewers mentioned that Qualified can be a significant investment with additional costs for new features, and while robust, the platform can have a lengthy learning curve if users want to leverage many features independently.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
361
Helpful
306
Ease of Use
297
Customer Service
280
Features
228
Cons
Learning Curve
85
Missing Features
77
Steep Learning Curve
43
Limited Features
32
Integration Issues
31
Qualified features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.6
9.4
Natural Language Understanding (NLU)
Average: 8.7
9.4
Route To Human
Average: 8.5
9.9
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
636 Twitter followers
LinkedIn® Page
www.linkedin.com
220 employees on LinkedIn®
Get a quote
LivePerson
By LivePerson
(164)4.2 out of 5
Optimized for quick response
12th Easiest To Use in AI Agents software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 46% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    10
    Ease of Use
    9
    Features
    8
    Customer Support
    6
    Customer Success
    5
    Cons
    Limited Features
    6
    Missing Features
    5
    Inadequate Reporting
    4
    Poor Reporting
    4
    Challenging Reporting
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.0
    Personalization
    Average: 8.6
    8.3
    Natural Language Understanding (NLU)
    Average: 8.7
    8.1
    Route To Human
    Average: 8.5
    8.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,858 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,469 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 46% Mid-Market
  • 38% Enterprise
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
10
Ease of Use
9
Features
8
Customer Support
6
Customer Success
5
Cons
Limited Features
6
Missing Features
5
Inadequate Reporting
4
Poor Reporting
4
Challenging Reporting
3
LivePerson features and usability ratings that predict user satisfaction
8.0
Personalization
Average: 8.6
8.3
Natural Language Understanding (NLU)
Average: 8.7
8.1
Route To Human
Average: 8.5
8.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,858 Twitter followers
LinkedIn® Page
www.linkedin.com
1,469 employees on LinkedIn®
Get a quote
Twixor
By Twixor
(66)4.9 out of 5
5th Easiest To Use in AI Agents software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

    Users
    • Conference Producer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 42% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Twixor is a conversational AI platform that assists in deploying AI agents, managing customer support bots, and integrating with multiple communication channels.
    • Reviewers like Twixor's NLP and GenAI features for building customer support bots, its ability to integrate with various AI assistants, and its role in managing wallet credits for customers.
    • Users experienced challenges in customizing the analytics dashboard, found the learning phase of the platform challenging, and expressed a need for more detailed analytics on campaign performance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Twixor Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Features
    42
    Helpful
    31
    Artificial Intelligence
    27
    Easy Integrations
    26
    Cons
    Learning Curve
    20
    Steep Learning Curve
    12
    Difficult Learning
    10
    Limited Customization
    9
    Difficult Setup
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Twixor features and usability ratings that predict user satisfaction
    9.7
    Personalization
    Average: 8.6
    9.5
    Natural Language Understanding (NLU)
    Average: 8.7
    9.7
    Route To Human
    Average: 8.5
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Twixor
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

Users
  • Conference Producer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 42% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Twixor is a conversational AI platform that assists in deploying AI agents, managing customer support bots, and integrating with multiple communication channels.
  • Reviewers like Twixor's NLP and GenAI features for building customer support bots, its ability to integrate with various AI assistants, and its role in managing wallet credits for customers.
  • Users experienced challenges in customizing the analytics dashboard, found the learning phase of the platform challenging, and expressed a need for more detailed analytics on campaign performance.
Twixor Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Features
42
Helpful
31
Artificial Intelligence
27
Easy Integrations
26
Cons
Learning Curve
20
Steep Learning Curve
12
Difficult Learning
10
Limited Customization
9
Difficult Setup
6
Twixor features and usability ratings that predict user satisfaction
9.7
Personalization
Average: 8.6
9.5
Natural Language Understanding (NLU)
Average: 8.7
9.7
Route To Human
Average: 8.5
9.4
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Twixor
Company Website
Year Founded
2019
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®
Get a quote
Forethought AI
By Forethought
(141)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that go beyond basic automation. By actively learning, making decisions, and providing

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 64% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Forethought AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    13
    Customer Satisfaction
    10
    Artificial Intelligence
    9
    Customer Support
    8
    Ease of Use
    8
    Cons
    Cost
    3
    Expensive
    3
    Time-Consuming
    3
    Challenging Reporting
    2
    Dashboard Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Forethought AI features and usability ratings that predict user satisfaction
    7.9
    Personalization
    Average: 8.6
    8.4
    Natural Language Understanding (NLU)
    Average: 8.7
    9.0
    Route To Human
    Average: 8.5
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Forethought
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @forethought_ai
    1,710 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that go beyond basic automation. By actively learning, making decisions, and providing

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 64% Mid-Market
  • 21% Small-Business
Forethought AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
13
Customer Satisfaction
10
Artificial Intelligence
9
Customer Support
8
Ease of Use
8
Cons
Cost
3
Expensive
3
Time-Consuming
3
Challenging Reporting
2
Dashboard Issues
2
Forethought AI features and usability ratings that predict user satisfaction
7.9
Personalization
Average: 8.6
8.4
Natural Language Understanding (NLU)
Average: 8.7
9.0
Route To Human
Average: 8.5
9.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Forethought
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@forethought_ai
1,710 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
Replicant
By Replicant
(43)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 49% Mid-Market
    • 44% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    11
    Ease of Use
    10
    Helpful
    10
    Customer Support
    9
    Customer Engagement
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Technical Issues
    3
    Expensive
    2
    Flow Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    9.3
    Personalization
    Average: 8.6
    8.5
    Natural Language Understanding (NLU)
    Average: 8.7
    9.1
    Route To Human
    Average: 8.5
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    209 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 49% Mid-Market
  • 44% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
11
Ease of Use
10
Helpful
10
Customer Support
9
Customer Engagement
8
Cons
Missing Features
4
Limited Features
3
Technical Issues
3
Expensive
2
Flow Management
2
Replicant features and usability ratings that predict user satisfaction
9.3
Personalization
Average: 8.6
8.5
Natural Language Understanding (NLU)
Average: 8.7
9.1
Route To Human
Average: 8.5
9.5
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
3 Twitter followers
LinkedIn® Page
www.linkedin.com
209 employees on LinkedIn®
Read Replicant Reviews
IBM watsonx Assistant
By IBM
(322)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Enterprise
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • IBM watsonx Assistant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    AI Integration
    10
    Chatbot Development
    10
    Efficiency
    10
    NLP Capabilities
    10
    Cons
    Learning Curve
    10
    Understanding Issues
    6
    Complexity
    5
    Expensive
    5
    Difficult Learning
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • IBM watsonx Assistant features and usability ratings that predict user satisfaction
    8.9
    Personalization
    Average: 8.6
    9.1
    Natural Language Understanding (NLU)
    Average: 8.7
    8.8
    Route To Human
    Average: 8.5
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    711,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    317,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Enterprise
  • 37% Small-Business
IBM watsonx Assistant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
AI Integration
10
Chatbot Development
10
Efficiency
10
NLP Capabilities
10
Cons
Learning Curve
10
Understanding Issues
6
Complexity
5
Expensive
5
Difficult Learning
4
IBM watsonx Assistant features and usability ratings that predict user satisfaction
8.9
Personalization
Average: 8.6
9.1
Natural Language Understanding (NLU)
Average: 8.7
8.8
Route To Human
Average: 8.5
8.4
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,154 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Rezolve.ai
By Rezolve AI
(36)4.9 out of 5
Optimized for quick response
11th Easiest To Use in AI Agents software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rezolve.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    10
    Ease of Use
    10
    Helpful
    9
    Setup Ease
    6
    Features
    5
    Cons
    Limited Customization
    2
    Navigation Difficulties
    2
    Software Reliability
    2
    App Glitches
    1
    Clunky Interface
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rezolve.ai features and usability ratings that predict user satisfaction
    9.8
    Personalization
    Average: 8.6
    8.9
    Natural Language Understanding (NLU)
    Average: 8.7
    9.2
    Route To Human
    Average: 8.5
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rezolve AI
    Company Website
    Year Founded
    2017
    HQ Location
    Dublin, US
    Twitter
    @rezolve_ai
    422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    100 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 19% Enterprise
Rezolve.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
10
Ease of Use
10
Helpful
9
Setup Ease
6
Features
5
Cons
Limited Customization
2
Navigation Difficulties
2
Software Reliability
2
App Glitches
1
Clunky Interface
1
Rezolve.ai features and usability ratings that predict user satisfaction
9.8
Personalization
Average: 8.6
8.9
Natural Language Understanding (NLU)
Average: 8.7
9.2
Route To Human
Average: 8.5
9.9
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Rezolve AI
Company Website
Year Founded
2017
HQ Location
Dublin, US
Twitter
@rezolve_ai
422 Twitter followers
LinkedIn® Page
www.linkedin.com
100 employees on LinkedIn®
Get a quote
Conversica
By Conversica LLC
(186)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

    Users
    No information available
    Industries
    • Automotive
    • Computer Software
    Market Segment
    • 63% Mid-Market
    • 21% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Conversica is a tool that uses AI to automate lead follow-up, customer retention, and sales processes, and integrates with platforms like Salesforce.
    • Users like Conversica's ability to handle large volumes of leads, its ease of use and implementation, its customization options, and its ability to free up time for other tasks.
    • Users mentioned issues with Conversica's reporting to internal MarTech platforms, occasional glitches, limitations in customization, and occasional inappropriate responses from the AI.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Conversica Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Lead Generation
    12
    Helpful
    10
    Ease of Use
    9
    Automation
    8
    Business Growth
    6
    Cons
    Inaccuracy
    7
    Inadequate Response System
    7
    AI Limitations
    6
    Poor Understanding
    5
    Integration Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Conversica features and usability ratings that predict user satisfaction
    9.0
    Personalization
    Average: 8.6
    9.0
    Natural Language Understanding (NLU)
    Average: 8.7
    9.1
    Route To Human
    Average: 8.5
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Conversica LLC
    Company Website
    Year Founded
    2007
    HQ Location
    Foster City, CA
    Twitter
    @MyConversica
    11,479 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies at

Users
No information available
Industries
  • Automotive
  • Computer Software
Market Segment
  • 63% Mid-Market
  • 21% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Conversica is a tool that uses AI to automate lead follow-up, customer retention, and sales processes, and integrates with platforms like Salesforce.
  • Users like Conversica's ability to handle large volumes of leads, its ease of use and implementation, its customization options, and its ability to free up time for other tasks.
  • Users mentioned issues with Conversica's reporting to internal MarTech platforms, occasional glitches, limitations in customization, and occasional inappropriate responses from the AI.
Conversica Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Lead Generation
12
Helpful
10
Ease of Use
9
Automation
8
Business Growth
6
Cons
Inaccuracy
7
Inadequate Response System
7
AI Limitations
6
Poor Understanding
5
Integration Issues
4
Conversica features and usability ratings that predict user satisfaction
9.0
Personalization
Average: 8.6
9.0
Natural Language Understanding (NLU)
Average: 8.7
9.1
Route To Human
Average: 8.5
9.1
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Conversica LLC
Company Website
Year Founded
2007
HQ Location
Foster City, CA
Twitter
@MyConversica
11,479 Twitter followers
LinkedIn® Page
www.linkedin.com
143 employees on LinkedIn®
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Leena AI Autonomous Agent
By Leena AI
(142)4.6 out of 5
7th Easiest To Use in AI Agents software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leena AI's Autonomous Agent creates a frictionless experience for enterprises to bring their entire technology stack together without integrations to perform complex multi-app tasks in seconds. It eli

    Users
    • Inside sales specialist
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 72% Enterprise
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Leena AI is a product that automates HR processes, handles employee queries, and provides a ticketing system for issue resolution.
    • Reviewers appreciate the product's ability to streamline HR functions, automate responses, and provide quick and accurate answers to multiple queries, enhancing both employee experience and operational efficiency.
    • Users reported occasional system glitches, issues with APIs, a lack of personal touch in some features, and a desire for more customization options in the bot's tone.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Leena AI Autonomous Agent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Helpful
    29
    Customer Support
    28
    Efficiency
    27
    HR Management
    16
    Cons
    Technical Issues
    9
    Reporting Issues
    6
    AI Limitations
    4
    Poor Understanding
    4
    Software Bugs
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
    9.2
    Personalization
    Average: 8.6
    9.1
    Natural Language Understanding (NLU)
    Average: 8.7
    8.7
    Route To Human
    Average: 8.5
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Leena AI
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @LeenaAI_
    316 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    314 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leena AI's Autonomous Agent creates a frictionless experience for enterprises to bring their entire technology stack together without integrations to perform complex multi-app tasks in seconds. It eli

Users
  • Inside sales specialist
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 72% Enterprise
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Leena AI is a product that automates HR processes, handles employee queries, and provides a ticketing system for issue resolution.
  • Reviewers appreciate the product's ability to streamline HR functions, automate responses, and provide quick and accurate answers to multiple queries, enhancing both employee experience and operational efficiency.
  • Users reported occasional system glitches, issues with APIs, a lack of personal touch in some features, and a desire for more customization options in the bot's tone.
Leena AI Autonomous Agent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Helpful
29
Customer Support
28
Efficiency
27
HR Management
16
Cons
Technical Issues
9
Reporting Issues
6
AI Limitations
4
Poor Understanding
4
Software Bugs
4
Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
9.2
Personalization
Average: 8.6
9.1
Natural Language Understanding (NLU)
Average: 8.7
8.7
Route To Human
Average: 8.5
8.9
Has the product been a good partner in doing business?
Average: 9.2
Seller Details
Seller
Leena AI
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@LeenaAI_
316 Twitter followers
LinkedIn® Page
www.linkedin.com
314 employees on LinkedIn®
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